Dimension Data CloudControl API Major Impact Software Upgrade and Encryption Change (AF Geo)
Scheduled Maintenance Report for Dimension Data Public Cloud Status
Completed
The maintenance has been successfully completed.
Posted 29 days ago. Mar 22, 2019 - 00:02 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 30 days ago. Mar 21, 2019 - 18:00 UTC
Scheduled
We will be performing a major impact software upgrade to the CloudControl API in the Africa Geographic Region on Thursday March 21st starting at the normal software upgrade window:

CloudControl Software Change Id: CCOCHANGE-86
Date: Thursday March 21st
Time: 08:00 PM South Africa Standard Time (18:00 UTC)
Expected Total Duration: 10 hours

This major impact software upgrade involves migrating the CloudControl API and FTPS infrastructure supporting the Africa (AF) Geographic Region from the AF1 MCP 1.0 infrastructure to the AF3 MCP 2.0 infrastructure.

The impacts of this change are as follows:

1) At the start of the maintenance window, the CloudControl API will be put into maintenance. All Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above.

2) The CloudControl UI will remain available but will be unable to process requests in the Africa Geographic Region during the window. Requests for other Geographic Regions will NOT be affected - only requests for the Africa Geographic Region will be affected.

3) When the maintenance is over, the CloudControl API and FTPS servers will be answering on new IP addresses in the AF3 location. DNS records will be updated in conjunction with the change but if users have hard-coded the CloudControl API IP addresses, implemented firewall rules controlling access to the API address, or maintain their own DNS mappings that will not pick up the Public DNS change, they will need to update those IP references to support the new IP address after the migration. The specific IP changes that will be made are:

https://api-mea.dimensiondata.com moving from 197.96.16.214 to 168.128.80.97
ftp://ftps-af.cloud-vpn.net/ moving from 197.96.16.131 to 168.128.80.100

4) In conjunction with the migration, the CloudControl API is ceasing support for a subset of legacy, insecure cipher suites. We are also deprecating other cipher suites for which we will cease support on June 1, 2019. For details, see the following article:

CloudControl API Encryption Standards and Migration Changes - https://docs.mcp-services.net/x/CAGZ

Please contact us if you have questions about this migration.
Posted about 2 months ago. Mar 01, 2019 - 21:52 UTC
This scheduled maintenance affected: AF - Johannesburg (Dimension Data Public CaaS Portal).