All Systems Operational
AC - Canberra ? Operational
Dimension Data Public CaaS Portal ? Operational
Public CaaS AC2 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
AF - Johannesburg Operational
Dimension Data Public CaaS Portal ? Operational
Managed Hosting JNB01 Operational
Public CaaS AF1 ? Operational
Public CaaS - AF3 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AF1 ? Operational
CSfS AF4 ? Operational
CSfS AF5 ? Operational
CPNC ? Operational
EMaaS AF1 ? Operational
Hosted UC AF3 ? Operational
Services Portal AF1 ? Operational
Dimension Data CaaS Portal AU Operational
AU - Melbourne Operational
Managed Hosting MEL01 ? Operational
Public CaaS AU2 ? Operational
Public CaaS AU10 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM AU2 ? Operational
AU - New Zealand Operational
Managed Hosting HLZ01 ? Operational
Public CaaS AU8 ? Operational
Public CaaS AU11 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM AU8 ? Operational
Hosted UC AU11 ? Operational
Hosted UC AU12 ? Operational
AU - Sydney Operational
Managed Hosting SYD01 ? Operational
Public CaaS AU1 ? Operational
Public CaaS AU6 ? Operational
Public CaaS AU9 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSFM AU1 ? Operational
EMaaS AU9 ? Operational
Hosted UC AU9 ? Operational
Services Portal AU1 ? Operational
Hosted Desktop SYD01 Operational
Dimension Data Public CaaS Portal AP ? Operational
AP - Hong Kong Operational
Managed Hosting HKG01 ? Operational
Public CaaS AP2 ? Operational
Public CaaS AP5 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AP2 ? Operational
Services Portal AP2 ? Operational
AP - Malaysia Operational
Managed Hosting KUL01 Operational
Public CAAS AP13 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
CSFS AP14 ? Operational
AP16 IaaS - Public Cluster ? Operational
AP17 SAP TDI - CSfS Cluster ? Operational
AP - Singapore Operational
Managed Hosting SIN01 Operational
Public CaaS AP3 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS Operational
CSfM AP3 ? Operational
CSfS AP9 ? Operational
CSfS AP10 ? Operational
Services Portal AP3 Operational
CaaS AP6 ? Operational
CaaS AP7 ? Operational
AP - Tokyo Operational
Managed Hosting HND01 ? Operational
Public Cloud AP1 ? Operational
Public CaaS - AP4 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AP1 ? Operational
CA - Canada ? Operational
Managed Hosting YYZ01 ? Operational
Dimension Data CaaS Portal Operational
Public CaaS CA1 ? Operational
Public CaaS CA2 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
Dimension Data Public CaaS Portal EU ? Operational
EU - Amsterdam Operational
Managed Hosting AMS01 ? Operational
Public CaaS EU1 ? Operational
Public CaaS EU7 ? Operational
Cloud Backups Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
EU - Belgium Operational
CaaS EU9 ? Operational
CPNC ? Operational
EU - Germany Operational
Managed Hosting FRA01 ? Operational
Public CaaS EU6 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
EU - United Kingdom Operational
Managed Hosting LHR02 ? Operational
Managed Hosting LHR03 ? Operational
Public CaaS EU2 ? Operational
Public CaaS EU8 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM EU2 ? Operational
EMaaS EU8 ? Operational
Services Portal EU2 ? Operational
IL - Israel Operational
Dimension Data CaaS Portal Operational
CaaS IL1 Operational
CaaS IL2 Operational
Cloud Backup Operational
CPNC ? Operational
Dimension Data Public CaaS Portal NA ? Operational
NA - US East ? Operational
Managed Hosting ASH01 ? Operational
Managed Hosting ASH02 ? Operational
Managed Hosting PCI01 ? Operational
Public CaaS NA1 ? Operational
Public CaaS NA5 ? Operational
Public CaaS NA9 ? Operational
Cloud Backup Operational
Cloud NAS Operational
Cloud Monitoring Operational
CPNC ? Operational
CSfM NA5 ? Operational
EMaaS NA9 ? Operational
Hosted UC NA9 ? Operational
Services Portal NA5 ? Operational
NA - US West ? Operational
Managed Hosting SJC03 ? Operational
Managed Hosting - SNU01 ? Operational
Managed Hosting PCI02 ? Operational
Public CaaS - NA3 ? Operational
Public CaaS - NA12 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM - NA3 ? Operational
IT & Operational Systems ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing a major software upgrade to the CloudControl API infrastructure in the Canada (CA) Geographic Region on Monday December 9th local time (Tuesday December 10 UTC time) during this time period

CloudControl Change Id: CCOCHANGE-113
Time: December 9 9:00 PM Eastern Standard / 6:00 PM Pacific Standard (December 10 02:00 UTC)
Expected Total Duration: 2 hours downtime

This maintenance involves a series of OS patches and upgrades to the CloudControl infrastructure in this region.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Region during this window.
Posted on Nov 21, 14:27 UTC
Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform replacement of network component supporting Cloud and Managed Hosting services, to prevent unplanned outage.. This is a switch device and all connections are redundant on second switch. Although this should be a no impact change , there is a medium risk of brief latency and or packet loss during switch fail-over for both Cloud and Managed Hosting services.

Change Reference Number: CHM123228383
New Zealand (AU8,AU11, HLZ01): Friday December 10th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 4 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Nov 28, 00:35 UTC
We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday December 10th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-269
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor API software upgrade includes API support for vApp Properties on Cloud Servers. The system will now identify vApp properties on Cloud Servers and allow users to manage both values and properties themselves, including support for creating custom vApp Property schemas. For details, see:

Introduction to vApp Properties - https://docs.mcp-services.net/x/qIAkAQ

The release also prepares the system for introduction of archiving for System Cloud Server Snapshots. In addition, improvements have been made to the reliability of a number of functions, particularly those relating to disk changes on a running server.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Posted on Dec 5, 19:52 UTC
We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday December 10th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-269
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor API software upgrade includes API support for vApp Properties on Cloud Servers. The system will now identify vApp properties on Cloud Servers and allow users to manage both values and the properties themselves, including support for creating custom vApp Property schemas. For details, see:

Introduction to vApp Properties - https://docs.mcp-services.net/x/qIAkAQ

The release also prepares the system for introduction of archiving for System Cloud Server Snapshots. In addition, improvements have been made to the reliability of a number of functions, particularly those relating to disk changes on a running server.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Posted on Dec 5, 19:56 UTC
We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday December 10th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-269
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor API software upgrade includes API support for vApp Properties on Cloud Servers. The system will now identify vApp properties on Cloud Servers and allow users to manage both values and the properties themselves, including support for creating custom vApp Property schemas. For details, see:

Introduction to vApp Properties - https://docs.mcp-services.net/x/qIAkAQ

The release also prepares the system for introduction of archiving for System Cloud Server Snapshots. In addition, improvements have been made to the reliability of a number of functions, particularly those relating to disk changes on a running server.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Posted on Dec 5, 19:57 UTC
We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday December 10th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-269
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor API software upgrade includes API support for vApp Properties on Cloud Servers. The system will now identify vApp properties on Cloud Servers and allow users to manage both values and the properties themselves, including support for creating custom vApp Property schemas. For details, see:

Introduction to vApp Properties - https://docs.mcp-services.net/x/qIAkAQ

The release also prepares the system for introduction of archiving for System Cloud Server Snapshots. In addition, improvements have been made to the reliability of a number of functions, particularly those relating to disk changes on a running server.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Posted on Dec 5, 19:58 UTC
Impact: Data Center Location VPN service will experience up to 5 minutes of downtime.

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to move Data Center Location VPN service from EU2 to EU8. Data Center Location VPN service will experience up to 5 minutes of downtime during the window. However the Geographic Region VPN will not be impacted. See note below for VPN options.

Change Reference Number: CHG0000059
London (EU2, EU8): Tuesday December 10th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 5 Hour

Note this maintenance is specific only to Data Center Location VPN , the Geographic Region VPN will not be impacted.
https://docs.mcp-services.net/display/CCD/How+to+Identify+the+VPN+URLs+relevant+for+your+Organization
Posted on Dec 6, 18:09 UTC
We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday December 10th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-269
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor API software upgrade includes API support for vApp Properties on Cloud Servers. The system will now identify vApp properties on Cloud Servers and allow users to manage both values and the properties themselves, including support for creating custom vApp Property schemas. For details, see:

Introduction to vApp Properties - https://docs.mcp-services.net/x/qIAkAQ

The release also prepares the system for introduction of archiving for System Cloud Server Snapshots. In addition, improvements have been made to the reliability of a number of functions, particularly those relating to disk changes on a running server.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Posted on Dec 5, 19:59 UTC
We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday December 10th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-269
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor API software upgrade includes API support for vApp Properties on Cloud Servers. The system will now identify vApp properties on Cloud Servers and allow users to manage both values and the properties themselves, including support for creating custom vApp Property schemas. For details, see:

Introduction to vApp Properties - https://docs.mcp-services.net/x/qIAkAQ

The release also prepares the system for introduction of archiving for System Cloud Server Snapshots. In addition, improvements have been made to the reliability of a number of functions, particularly those relating to disk changes on a running server.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Posted on Dec 5, 20:00 UTC
We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Wednesday December 11th during the software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-270
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

With this minor software upgrade, the UI is being updated to support archiving for System Snapshots that will be rolled out in most locations with Cloud Server Snapshots in 2020. Minor changes to the UI to accommodate this feature are being made in advance of that change. For details of this forthcoming change, see:

Introduction to Cloud Server Snapshots (Snapshot Archiving) - https://docs.mcp-services.net/x/DoBk#IntroductiontoCloudServerSnapshots-CloudServerSystemSnapshotArchiving

Some users may also see branding changes related to the introduction of NTT Ltd branding and the retirement of the OneCloud brand. For more details on NTT Ltd, see https://hello.global.ntt

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The API will remain available and is able to process requests in the affected Geographic Regions during their windows.
Posted on Dec 5, 20:45 UTC
We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Wednesday December 11th during the software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-270
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

With this minor software upgrade, the UI is being updated to support archiving for System Snapshots that will be rolled out in most locations with Cloud Server Snapshots in 2020. Minor changes to the UI to accommodate this feature are being made in advance of that change. For details of this forthcoming change, see:

Introduction to Cloud Server Snapshots (Snapshot Archiving) - https://docs.mcp-services.net/x/DoBk#IntroductiontoCloudServerSnapshots-CloudServerSystemSnapshotArchiving

Some users may also see branding changes related to the introduction of NTT Ltd branding and the retirement of the OneCloud brand. For more details on NTT Ltd, see https://hello.global.ntt

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The API will remain available and is able to process requests in the affected Geographic Regions during their windows.
Posted on Dec 5, 20:46 UTC
We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Wednesday December 11th during the software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-270
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

With this minor software upgrade, the UI is being updated to support archiving for System Snapshots that will be rolled out in most locations with Cloud Server Snapshots in 2020. Minor changes to the UI to accommodate this feature are being made in advance of that change. For details of this forthcoming change, see:

Introduction to Cloud Server Snapshots (Snapshot Archiving) - https://docs.mcp-services.net/x/DoBk#IntroductiontoCloudServerSnapshots-CloudServerSystemSnapshotArchiving

Some users may also see branding changes related to the introduction of NTT Ltd branding and the retirement of the OneCloud brand. For more details on NTT Ltd, see https://hello.global.ntt

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The API will remain available and is able to process requests in the affected Geographic Regions during their windows.
Posted on Dec 5, 20:47 UTC
We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Wednesday December 11th during the software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-270
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

With this minor software upgrade, the UI is being updated to support archiving for System Snapshots that will be rolled out in most locations with Cloud Server Snapshots in 2020. Minor changes to the UI to accommodate this feature are being made in advance of that change. For details of this forthcoming change, see:

Introduction to Cloud Server Snapshots (Snapshot Archiving) - https://docs.mcp-services.net/x/DoBk#IntroductiontoCloudServerSnapshots-CloudServerSystemSnapshotArchiving

Some users may also see branding changes related to the introduction of NTT Ltd branding and the retirement of the OneCloud brand. For more details on NTT Ltd, see https://hello.global.ntt

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The API will remain available and is able to process requests in the affected Geographic Regions during their windows.
Posted on Dec 5, 20:48 UTC
Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to Data Center Location VPN service. During this maintenance, engineers will be upgrading devices supporting the service to the latest vendor approved and tested IOS release. Engineers do not expect any impact to VPN Services however there is a low risk of brief disruption of Data Center Location VPN services. See note below for other VPN options.

Change Reference Number: CHM123246221
London (EU2, EU8): Wednesday December 11th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 3 Hour

Note this maintenance is specific only to Data Center Location VPN , the Geographic Region VPN will not be impacted.
https://docs.mcp-services.net/display/CCD/How+to+Identify+the+VPN+URLs+relevant+for+your+Organization
Posted on Nov 28, 00:44 UTC
We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Wednesday December 11th during the software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-270
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

With this minor software upgrade, the UI is being updated to support archiving for System Snapshots that will be rolled out in most locations with Cloud Server Snapshots in 2020. Minor changes to the UI to accommodate this feature are being made in advance of that change. For details of this forthcoming change, see:

Introduction to Cloud Server Snapshots (Snapshot Archiving) - https://docs.mcp-services.net/x/DoBk#IntroductiontoCloudServerSnapshots-CloudServerSystemSnapshotArchiving

Some users may also see branding changes related to the introduction of NTT Ltd branding and the retirement of the OneCloud brand. For more details on NTT Ltd, see https://hello.global.ntt

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The API will remain available and is able to process requests in the affected Geographic Regions during their windows.
Posted on Dec 5, 20:49 UTC
We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Wednesday December 11th during the software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-270
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

With this minor software upgrade, the UI is being updated to support archiving for System Snapshots that will be rolled out in most locations with Cloud Server Snapshots in 2020. Minor changes to the UI to accommodate this feature are being made in advance of that change. For details of this forthcoming change, see:

Introduction to Cloud Server Snapshots (Snapshot Archiving) - https://docs.mcp-services.net/x/DoBk#IntroductiontoCloudServerSnapshots-CloudServerSystemSnapshotArchiving

Some users may also see branding changes related to the introduction of NTT Ltd branding and the retirement of the OneCloud brand. For more details on NTT Ltd, see https://hello.global.ntt

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The API will remain available and is able to process requests in the affected Geographic Regions during their windows.
Posted on Dec 5, 20:50 UTC
Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to Data Center Location VPN service. During this maintenance, engineers will be upgrading devices supporting the service to the latest vendor approved and tested IOS release. Engineers do not expect any impact to VPN Services however there is a low risk of brief disruption of Data Center Location VPN services. See note below for other VPN options.

Change Reference Number: CHM123246435
US WEST: (NA3,NA12): Wednesday December 11th 09:00 PM US Pacific Standard Time (12/12 05:00 UTC)
Expected Total Duration: 3 Hour

Note this maintenance is specific only to Data Center Location VPN , the Geographic Region VPN will not be impacted.
https://docs.mcp-services.net/display/CCD/How+to+Identify+the+VPN+URLs+relevant+for+your+Organization
Posted on Nov 28, 00:47 UTC
Impact: Brief outage of Geographic Region VPN up to 5 minutes. Data Center Location VPN for AF1,AF3,AF5 will also be impacted for up to 5 minutes.

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to move Geographic Region VPN services from MCP 1.0 to MCP 2.0. During this move clients will see brief disruption of Geographic Region Vpn traffic up to 5 minutes. AF1,AF3,AF5 will also see up to 5 minute disruption of service for the DataCenter Location VPN service. All other locations will have no impact to DataCenter Location VPN. See note below on difference between the two VPN options. There will be no impact to client Cloud Servers or networks.

Change Reference Number: CHG0000060
Johannesburg: (AF1,AF3,AF5): Thursday December 12th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 4 Hour

Note: Geographic Region VPN and Data Center Location Traffic - https://docs.mcp-services.net/display/CCD/How+to+Identify+the+VPN+URLs+relevant+for+your+Organization
Posted on Dec 6, 18:06 UTC
Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance window. See note below for restrictions. There will be no impact to client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of the maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM122978119
Australia/ New Zealand (AU-All Locations): Friday December 13th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 8 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Nov 26, 23:58 UTC
SCHEDULED MAINTENANCE: SINGAPORE (AP10) INFRASTRUCTURE

Impact: CPNC IPSEC/Datacenter Inter Connect/Private Connect clients without the High Availability option will see downtime for up to 15 minutes during reload of router. All other client traffic is expected to not be impacted, however there will be medium risk of brief latency and or packet-loss during fail-overs.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. Engineers will be updating primary and secondary core router to vendor approved and tested IOS release. This is a medium risk maintenance with the possibility of brief latency and or packet loss. During the reload of the primary router CPNC IPSEC, Direct, and Private Connect clients without the High Availability option will have service down for up to 15 minutes.

Change Reference Number: CHM122575286
Singapore (AP10): Friday December 13th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Nov 20, 19:08 UTC
SCHEDULED MAINTENANCE: JOHANNESBURG (AF3,AF5) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM123158505
Johannesburg: (AF3,AF5): Friday December 13th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Nov 20, 22:35 UTC
Update - Previously scheduled change CHM123205680 has been rescheduled for December 13th.
Dec 2, 19:45 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM123205680
US East: (NA5): Friday December 13th 09:00 PM US Pacific Standard Time (7/12 05:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Nov 26, 22:26 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM123069180
US East: (NA5/NA9): Friday December 13th 09:00 PM US Pacific Standard Time (14/12 05:00 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Nov 21, 20:51 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 15, 22:39 UTC
Scheduled - Impact: No impact to clients expected.

Dear Client

On the dates listed below the Internet Service Provider for the following location will be performing network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud locations. This circuit is currently our secondary link engineers do not expect any impact to our clients.

Change Reference Number: CHM123129486
Tokyo (AP1,AP4,HND01): Wednesday December 18th 03:00 AM Japan Standard (17/12 18:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 15, 22:38 UTC
We will be performing a major software upgrade to the CloudControl API infrastructure in the EU Region on Tuesday December 17th local time (Tuesday December 17th UTC time) during this time period

CloudControl Change Id: CCOCHANGE-103
Time: Tuesday 09:00 PM Central European Standard Time (20:00 UTC)/ 3PM EST
Expected Total Duration: 2 hours downtime

This maintenance involves a series of OS patches and upgrades to the CloudControl infrastructure in this region.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Region during this window.
Posted on Nov 21, 14:29 UTC
Past Incidents
Dec 9, 2019

No incidents reported today.

Dec 8, 2019

No incidents reported.

Dec 7, 2019
Completed - The scheduled maintenance has been completed.
Dec 7, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 05:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM122956578
US East: (NA5,NA9): Friday December 6th 09:00 PM US Pacific Standard Time (7/12 05:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Nov 26, 22:23 UTC
Completed - The scheduled maintenance has been completed.
Dec 7, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 05:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM123069647
US East: (NA5): Friday December 6th 09:00 PM US Pacific Standard Time (7/12 05:00 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Nov 15, 18:49 UTC
Completed - The scheduled maintenance has been completed.
Dec 7, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 05:00 UTC
Update - Update: CHM123099880 please note ip address for na.cloud-vpn.net IP will change from 168.143.80.196. to 162.216.168.196 during the change window.
Nov 26, 16:19 UTC
Scheduled - SCHEDULED MAINTENANCE: NORTH AMERICA (ALL LOCATIONS) VPN INFRASTRUCTURE

Impact: Low risk of brief disruption of Geographic Region VPN traffic. In addition, the UI/API will be in Network Maintenance Mode for duration of maintenance on all AP MCP 2.0 locations Public and Private. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to move Geographic Region VPN services to new location. During this move clients may see brief disruption of Geographic Region Vpn traffic, however there is no impact expected to Data Center Location VPN traffic. See note below on difference between the two. There will be no impact to client Cloud Servers or networks, the UI/ApI will be in Network Maintenance Mode for duration of maintenance on all NA MCP 2.0 locations.

Change Reference Number: CHM123099880
North America (All Locations): Friday December 6th 09:00 PM US Pacific Standard Time (7/12 05:00 UTC)
Expected Total Duration: 4 Hour

Note: Geographic Region VPN and Data Center Location VPN - https://docs.mcp-services.net/display/CCD/How+to+Identify+the+VPN+URLs+relevant+for+your+Organization

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.
Nov 20, 21:51 UTC
Completed - The scheduled maintenance has been completed.
Dec 7, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 18:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM123131611
Johannesburg: (AF3,AF5): Friday December 6th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Nov 15, 18:45 UTC
Dec 6, 2019
Completed - The scheduled maintenance has been completed.
Dec 6, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 18:00 UTC
Scheduled - Impact: CPNC IPSEC/Datacenter Inter Connect/Private Connect clients without the High Availability option will see downtime for up to 15 minutes during reload of router. All other client traffic is expected to not be impacted, however there will be medium risk of brief latency and or packet-loss during fail-overs.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. Engineers will be updating primary and secondary core router to vendor approved and tested IOS release. This is a medium risk maintenance with the possibility of brief latency and or packet loss. During the reload of the primary router CPNC IPSEC, Direct, and Private Connect clients without the High Availability option will have service down for up to 15 minutes.

Change Reference Number: CHM123163916
Johannesburg: (AF4): Friday December 6th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 21, 20:49 UTC
Completed - The scheduled maintenance has been completed.
Dec 6, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 12:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance window. See note below for restrictions. There will be no impact to client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of the maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM123238748
Asia-Pacific (All Locations): Friday December 6th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 8 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 26, 22:18 UTC
Completed - The scheduled maintenance has been completed.
Dec 6, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 10:00 UTC
Scheduled - Impact: No impact to our clients is expected. Clients interacting with CloudControl API must ensure integration supports TLS 1.2 protocols.

Dear Client

At the time listed above, the CloudControl API will cease to support a subset of legacy, insecure cipher suites that are currently supported. This change will not affect users of the CloudControl UI, but may affect users who are directly interacting with the CloudControl API. Those users need to ensure their integration uses supported TLS 1.2 protocols. All locations will be updated in same window.

For complete details on the change, see the following article:

CloudControl API Encryption Standards and Migration Changes - https://docs.mcp-services.net/x/CAGZ

Change Reference Number: CHM123238769
Global Maintenance (All Locations): Friday December 6th 02:00 AM US Pacific Standard Time (10:00 UTC)
Expected Total Duration: 3 Hour
Nov 28, 00:31 UTC
Dec 5, 2019

No incidents reported.

Dec 4, 2019
Completed - The scheduled maintenance has been completed.
Dec 4, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 21:00 UTC
Update - The maintenance has been delayed until Wednesday December 4th at the same time.
Dec 2, 17:16 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Tuesday December 3rd 2019 during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-268
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region

Expected Total Duration: 10 minutes during a 60 minute window

This minor software upgrade to the CloudControl UI includes a correction for the logo being displayed to a sub-set of Users and an improvement to logo management.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The API will remain available and is able to process requests in the affected Geographic Regions during their windows.
Nov 28, 18:49 UTC
Completed - The scheduled maintenance has been completed.
Dec 4, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 20:00 UTC
Update - The maintenance has been delayed until Wednesday December 4th at the same time.
Dec 2, 17:16 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Tuesday December 3rd 2019 during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-268
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region

Expected Total Duration: 10 minutes during a 60 minute window

This minor software upgrade to the CloudControl UI includes a correction for the logo being displayed to a sub-set of Users and an improvement to logo management.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The API will remain available and is able to process requests in the affected Geographic Regions during their windows.
Nov 28, 18:48 UTC
Completed - The scheduled maintenance has been completed.
Dec 4, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 18:00 UTC
Scheduled - Impact: No impact to our clients is expected.

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the Geographic Region VPN for South Africa and the Data Center Location VPN for locations listed below. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release. These devices are state-full fail-over engineers do not expect any disruption of VPN services. South Africa locations not listed below including Private and Public will have option to use Data Center Location VPN, see notes below for details.

Change Reference Number: CHM123117271
Johannesburg: (AF1,AF3,AF5): Wednesday December 4th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 3 Hour

Note this maintenance is specific only to Data Center Location VPN , the Geographic Region VPN will not be impacted.
https://docs.mcp-services.net/display/CCD/How+to+Identify+the+VPN+URLs+relevant+for+your+Organization
Nov 15, 18:39 UTC
Completed - The scheduled maintenance has been completed.
Dec 4, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 18:01 UTC
Update - The maintenance has been delayed until Wednesday December 4th at the same time.
Dec 2, 17:15 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Tuesday December 3rd 2019 during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-268
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region

Expected Total Duration: 10 minutes during a 60 minute window

This minor software upgrade to the CloudControl UI includes a correction for the logo being displayed to a sub-set of Users and an improvement to logo management.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The API will remain available and is able to process requests in the affected Geographic Regions during their windows.
Nov 28, 18:47 UTC
Completed - The scheduled maintenance has been completed.
Dec 4, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 12:00 UTC
Scheduled - Impact: No impact to our clients is expected, client will have option of using Geographic Region VPN as well. See note below for more details.

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the Data Center Location VPN. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM123117147
Singapore (AP6): Wednesday December 4th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 3 Hour

Note this maintenance is specific only to Data Center Location VPN , the Geographic Region VPN will not be impacted.
https://docs.mcp-services.net/display/CCD/How+to+Identify+the+VPN+URLs+relevant+for+your+Organization
Nov 15, 18:32 UTC
Completed - The scheduled maintenance has been completed.
Dec 4, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 11:00 UTC
Scheduled - Impact: No impact to our clients is expected, client will have option of using Geographic Region VPN as well. See note below for more details.

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the Data Center Location VPN. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM123117055
New Zealand (AU8,AU11): Wednesday December 4th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 3 Hour

Note this maintenance is specific only to Data Center Location VPN , the Geographic Region VPN will not be impacted.
https://docs.mcp-services.net/display/CCD/How+to+Identify+the+VPN+URLs+relevant+for+your+Organization
Nov 15, 18:35 UTC
Completed - The scheduled maintenance has been completed.
Dec 4, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 12:00 UTC
Update - The maintenance has been delayed until Wednesday December 4th at the same time.
Dec 2, 17:11 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Tuesday December 3rd 2019 during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-268
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region

Expected Total Duration: 10 minutes during a 60 minute window

This minor software upgrade to the CloudControl UI includes a correction for the logo being displayed to a sub-set of Users and an improvement to logo management.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The API will remain available and is able to process requests in the affected Geographic Regions during their windows.
Nov 28, 18:45 UTC
Completed - The scheduled maintenance has been completed.
Dec 4, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 11:00 UTC
Update - The maintenance has been delayed until Wednesday December 4th at the same time.
Dec 2, 17:13 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Tuesday December 3rd 2019 during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-268
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region

Expected Total Duration: 10 minutes during a 60 minute window

This minor software upgrade to the CloudControl UI includes a correction for the logo being displayed to a sub-set of Users and an improvement to logo management.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The API will remain available and is able to process requests in the affected Geographic Regions during their windows.
Nov 28, 18:44 UTC
Completed - The scheduled maintenance has been completed.
Dec 4, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 10:00 UTC
Update - The maintenance has been delayed until Wednesday December 4th at the same time.
Dec 2, 17:10 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Tuesday December 3rd 2019 during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-268
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region

Expected Total Duration: 10 minutes during a 60 minute window

This minor software upgrade to the CloudControl UI includes a correction for the logo being displayed to a sub-set of Users and an improvement to logo management.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The API will remain available and is able to process requests in the affected Geographic Regions during their windows.
Nov 28, 18:43 UTC
Completed - The scheduled maintenance has been completed.
Dec 4, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 10:00 UTC
Update - The maintenance has been delayed until Wednesday December 4th at the same time.
Dec 2, 17:11 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Tuesday December 3rd 2019 during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-268
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region

Expected Total Duration: 10 minutes during a 60 minute window

This minor software upgrade to the CloudControl UI includes a correction for the logo being displayed to a sub-set of Users and an improvement to logo management.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The API will remain available and is able to process requests in the affected Geographic Regions during their windows.
Nov 28, 18:41 UTC
Completed - The scheduled maintenance has been completed.
Dec 4, 05:23 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 3, 21:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 21:23 UTC
Scheduled - Cloud Snapshot Service has been made available in the CA2 (Toronto MCP 2.0) location, effective immediately:

CloudControl Change Id: OEC-11812
Time: Tuesday December 3
Expected Total Duration: Users can identify availability as described in Identify Hardware Specifications and Capabilities Available in a Data Center Location - https://docs.mcp-services.net/x/nAAu

For details on use of this feature, see:

Introduction to Cloud Server Snapshots - https://docs.mcp-services.net/x/DoBk

There is no CloudControl UI or API downtime nor impact to any existing Cloud Servers and Networks due to this change. This notification is for informational purposes only.
Dec 3, 21:22 UTC
Completed - The scheduled maintenance has been completed.
Dec 4, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 20:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform replacement of network component supporting Cloud and Managed Hosting services, to prevent unplanned outage. This is a switch device and all connections are redundant on second switch. Although this should be a no impact change , there is a medium risk of brief latency and or packet loss during switch fail-over for both Cloud and Managed Hosting services.

Change Reference Number: CHM123229550
Amsterdam (EU1,EU7, AMS01): Tuesday December 3rd 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 4 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally
Nov 26, 22:16 UTC
Dec 3, 2019
Completed - The scheduled maintenance has been completed.
Dec 3, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 10:01 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform replacement of network component supporting Cloud and Managed Hosting services, to prevent unplanned outage.. This is a switch device and all connections are redundant on second switch. Although this should be a no impact change , there is a medium risk of brief latency and or packet loss during switch fail-over for both Cloud and Managed Hosting services.

Change Reference Number: CHM123228134
New Zealand (AU8,AU11, HLZ01): Friday December 3rd 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 4 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 28, 00:33 UTC
Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019
Completed - The scheduled maintenance has been completed.
Nov 28, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 04:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM123116994
US EAST (NA5,NA9): Friday November 27th 09:00 PM US Pacific Standard Time (28/11 04:00 UTC)
Expected Total Duration: 3 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 13, 16:30 UTC
Nov 27, 2019
Completed - The scheduled maintenance has been completed.
Nov 27, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 20:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM123116885
Amsterdam (EU1,EU7): Wednesday November 27th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 3 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 13, 16:33 UTC
Completed - The scheduled maintenance has been completed.
Nov 27, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 12:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM123116776
Singapore (AP3,AP9): Friday November 27th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 3 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 12, 22:40 UTC
Completed - The scheduled maintenance has been completed.
Nov 27, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 10:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM123116670
Sydney (AU1,AU9): Wednesday November 27th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 3 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 13, 16:35 UTC
Completed - The scheduled maintenance has been completed.
Nov 27, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 02:00 UTC
Scheduled - SCHEDULED MAINTENANCE: CANADA (CA1,CA2) VPN INFRASTRUCTURE

Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM123116549
Canada: (CA1, CA2): Tuesday November 26th 09:00 PM Eastern Standard Time (27/11 02:00 UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 25, 16:30 UTC
Completed - The scheduled maintenance has been completed.
Nov 27, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 20:00 UTC
Scheduled - Impact: No impact to our client cloud servers is expected. Data Center Location VPN will see up to 15 minute service interruption, clients will be able to use Geographic Region VPN during this period with no disruption of service. See note below for more details on Geographic vs Data Center VPN services.

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. As part of the MCP 1.0 End of Life we will be moving Data Center Location VPN devices to the MCP 2.0 infrastructure. No impact to our clients is expected. Data Center Location VPN will see up to 15 minute service interruption, clients will be able to use Geographic Region VPN during this period with no disruption of service. No impact to our client cloud servers is expected. Data Center Location VPN will see up to 15 minute service interruption, clients will be able to use Geographic Region VPN during this period with no disruption of service.


Change Reference Number: CHM123206389
London (EU2,EU8): Tuesday November 26th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 5 Hour

Note this link below will provide info on Geographic VS Data Center VPN.
https://docs.mcp-services.net/display/CCD/How+to+Identify+the+VPN+URLs+relevant+for+your+Organization
Nov 22, 16:38 UTC
Nov 26, 2019
Completed - The scheduled maintenance has been completed.
Nov 26, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 10:00 UTC
Scheduled - EMERGENCY MAINTENANCE: SYDNEY (AU1,AU9, SYD01) INFRASTRUCTURE

Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform replacement of network component supporting cloud and Managed Hosting services, to prevent unplanned outage.. This is a switch device and all connections are redundant on second switch. Although this should be a no impact change , there is a medium risk of brief latency and or packet loss during switch fail-over for both cloud and managed hosting services.

Change Reference Number: CHM123176554
Sydney (AU1,AU9, SYD01): Tuesday November 26th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 4 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 19, 22:16 UTC
Nov 25, 2019

No incidents reported.