All Systems Operational
AC - Canberra ? Operational
Dimension Data Public CaaS Portal   ? Operational
Public CaaS AC2   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
AF - Johannesburg Operational
Dimension Data Public CaaS Portal   ? Operational
Managed Hosting JNB01   Operational
Public CaaS AF1   ? Operational
Public CaaS - AF3   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CSfM AF1   ? Operational
CSfS AF4   ? Operational
CSfS AF5   ? Operational
CPNC   ? Operational
EMaaS AF1   ? Operational
Hosted UC AF3   ? Operational
Services Portal AF1   ? Operational
Dimension Data CaaS Portal AU   Operational
AU - Melbourne Operational
Managed Hosting MEL01   ? Operational
Public CaaS AU2   ? Operational
Public CaaS AU10   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
CSfM AU2   ? Operational
AU - New Zealand Operational
Managed Hosting HLZ01   ? Operational
Public CaaS AU8   ? Operational
Public CaaS AU11   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
CSfM AU8   ? Operational
Hosted UC AU11   ? Operational
Hosted UC AU12   ? Operational
AU - Sydney Operational
Managed Hosting SYD01   ? Operational
Public CaaS AU1   ? Operational
Public CaaS AU6   ? Operational
Public CaaS AU9   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
CSFM AU1   ? Operational
EMaaS AU9   ? Operational
Hosted UC AU9   ? Operational
Services Portal AU1   ? Operational
Hosted Desktop SYD01   Operational
Dimension Data Public CaaS Portal AP   ? Operational
AP - Hong Kong Operational
Managed Hosting HKG01   ? Operational
Public CaaS AP2   ? Operational
Public CaaS AP5   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CSfM AP2   ? Operational
Services Portal AP2   ? Operational
AP - Singapore Operational
Managed Hosting SIN01   Operational
Public CaaS AP3   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   Operational
CSfM AP3   ? Operational
CSfS AP9   ? Operational
CSfS AP10   ? Operational
Services Portal AP3   Operational
CaaS AP6   ? Operational
CaaS AP7   ? Operational
AP - Tokyo Operational
Managed Hosting HND01   ? Operational
Public Cloud AP1   ? Operational
Public CaaS - AP4   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CSfM AP1   ? Operational
CA - Canada ? Operational
Managed Hosting YYZ01   ? Operational
Dimension Data CaaS Portal   Operational
Public CaaS CA1   ? Operational
Public CaaS CA2   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
Dimension Data Public CaaS Portal EU   ? Operational
EU - Amsterdam Operational
Managed Hosting AMS01   ? Operational
Public CaaS EU1   ? Operational
Public CaaS EU7   ? Operational
Cloud Backups   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
EU - Belgium Operational
CaaS EU9   ? Operational
CPNC   ? Operational
EU - Germany Operational
Managed Hosting FRA01   ? Operational
Public CaaS EU6   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
EU - United Kingdom Operational
Managed Hosting LHR02   ? Operational
Managed Hosting LHR03   ? Operational
Public CaaS EU2   ? Operational
Public CaaS EU8   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
CSfM EU2   ? Operational
EMaaS EU8   ? Operational
Services Portal EU2   ? Operational
IL - Israel Operational
Dimension Data CaaS Portal   Operational
CaaS IL1   Operational
CaaS IL2   Operational
Cloud Backup   Operational
CPNC   ? Operational
Dimension Data Public CaaS Portal NA   ? Operational
NA - US East ? Operational
Managed Hosting ASH01   ? Operational
Managed Hosting ASH02   ? Operational
Managed Hosting PCI01   ? Operational
Public CaaS NA1   ? Operational
Public CaaS NA5   ? Operational
Public CaaS NA9   ? Operational
Cloud Backup   Operational
Cloud NAS   Operational
Cloud Monitoring   Operational
CPNC   ? Operational
CSfM NA5   ? Operational
EMaaS NA9   ? Operational
Hosted UC NA9   ? Operational
Services Portal NA5   ? Operational
NA - US West ? Operational
Managed Hosting SJC03   ? Operational
Managed Hosting - SNU01   ? Operational
Managed Hosting PCI02   ? Operational
Public CaaS - NA3   ? Operational
Public CaaS - NA12   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
CSfM - NA3   ? Operational
IT & Operational Systems   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform repairs to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be replacing failing network device supporting cloud storage devices. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM119413175
US EAST (NA9): Thursday November 15th 09:00 PM US Pacific Standard Time (16/11 05:00 UTC)
Expected Total Duration: 4 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Nov 13, 00:38 UTC
Impact: Client will see one to 3 instance of up to 15 minute network disruption in network traffic. This outage includes external traffic and traffic between Route Domains. Traffic between networks in a Route Domain should not be impacted. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform upgrade of network devices supporting Cloud Services. During this maintenance we will be upgrading the architecture of the network infrastructure devices to the latest product approved configuration. Client will minimum of 1 maximum of 3 instance of up to 15 minute disruption of network services during the window. This outage includes inbound/ outbound external traffic and traffic between separate Route Domains. Traffic between networks in a Route Domain should not be impacted. Client traffic to and from the MCP across a CPNC link will also not be impacted. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions. Although every precaution is being taken to limit the client impact and there is a medium risk of brief packet loss and or latency throughout the maintenance window.

Change Reference Number: CHM118920154
Singapore (AP7): Friday November 16th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 10 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Nov 13, 21:51 UTC
Impact: No impact to clients expected.

Dear Client

In preparation for future release of our cloud product, engineers will be standardizing SNAT/NAT network configurations for traffic destined for CPNC connections in the location listed below. These changes are not expected to cause any impact to client environments, however there is a medium risk that when change is applied, open network connections using CPNC service could reset. CPNC Cloud Customers are encouraged to run post change test of applications and report any unexpected issues to the NOC.

Change Reference Number: CHM119704220
New Zealand (AU8,AU11): Saturday November 17th 12:00 AM Australia Eastern Daylight (16/11 13:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Nov 9, 00:02 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting Cloud Services. During this maintenance we will be adding additional capacity to the storage infrastructure. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and or service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM119341267
Johannesburg: (AF1,AF3, AF5): Friday November 16th 08:00 PM South Africa Standard Time (18:00 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Oct 25, 23:58 UTC
SCHEDULED MAINTENANCE: FRANKFURT (EU6) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM119577114
Frankfurt (EU6): Friday November 16th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Oct 25, 02:31 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting Managed Hosting Services. During this maintenance engineers will upgrade device to vendor recommended product approved OS versions. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and or service disruption to Managed Hosting Servers connected to SAN storage.

Change Reference Number: CHM119356782
US EAST (NA5,NA9): Friday November 16th 09:00 PM US Pacific Standard Time (17/11 05:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Nov 2, 23:04 UTC
Impact: No client impact expected, however high risk of disruptions to the following services. All services, including but not limited to Cloud UI/API, Cloud Services for Microsoft, Cloud and Manage Hosting Backup Services, CPNC Direct Connect, Cloud Services, and Managed Hosting Services. See notes for possible exceptions.

Dear Client

On the dates and times listed below the Datacenter Vendor is performing local regulatory power test in our Singapore facility. This maintenance is needed to maintain regulatory requirement for this facility. These power circuits support multiple devices in the location listed below. Although no impact to client services is expected, there is a high risk of impact to all services including but not limited to Cloud UI/API, Cloud Services for Microsoft (CSFM), Cloud and Manage Hosting Backup Services, Cloud Services, and Managed Hosting Services.

Change Reference Number: CHM119361670
Singapore (AP3,AP9,SIN01): Saturday November 17th 11:00 PM Japan Standard (14:00 UTC)
Singapore (AP3,AP9,SIN01): Saturday November 24th 11:00 PM Japan Standard (14:00 UTC)
Expected Total Duration: 13 Hours

Note: Any dedicated client equipment without redundant power will lose power. Service Delivery will reach out to clients directly who may have this scenario.
Posted on Oct 10, 00:35 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release, these release fixes bug that is prevents us from being able to accurately monitor capacity. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM119315377
Johannesburg: (AF1,AF3,AF5): Friday November 17th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 5 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Nov 12, 17:25 UTC
Impact: No impact to clients expected.

Dear Client

On the dates listed below operations will be performing emergency network maintenance. Engineers will be performing software upgrades to switches supporting Cloud Backup Services. This upgrade is needed to address a bug in current code that can cause unplanned switch outages impacting Cloud Backup services. Switches are upgraded in rolling fashion, there is no expected impact to Cloud Backups.

Change Reference Number: CHM119725653
Singapore (AP3,AP9,SIN01):Monday November 19th 01:30 PM Japan Standard (04:30 UTC)
Expected Total Duration: 2 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Nov 16, 00:08 UTC
We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Thursday November 22nd during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-221
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

This minor software upgrade adds UI support for two features that were previously available only through the CloudControl API:

1) CLOUD SERVER SNAPSHOT PRE AND POST SNAPSHOT SCRIPTS

The new feature allows users to run OS-level scripts before and after the VMware Virtual Machine Snapshot used to create a Cloud Server Snapshot. For details, see

Introduction to Cloud Server Snapshots - https://docs.mcp-services.net/x/DoBk
Navigating the Server Dashboard - https://docs.mcp-services.net/x/kQIk
How to Set Pre and Post Snapshot Scripts on a Cloud Server - https://docs.mcp-services.net/x/AoCM

2) COPY SERVER FROM MCP 1.0 TO MCP 2.0 LOCATION

This function allows users to “copy” a Cloud Server from a MCP 1.0 server onto a MCP 2.0 VLAN. For details, see:

How to Copy a Stopped MCP 1.0 Cloud Server to an MCP 2.0 Data Center Location - https://docs.mcp-services.net/x/B4CM

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The CloudControl API will remain available during this time.
Posted on Nov 12, 18:26 UTC
We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Thursday November 22nd during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-221
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

This minor software upgrade adds UI support for two features that were previously available only through the CloudControl API:

1) CLOUD SERVER SNAPSHOT PRE AND POST SNAPSHOT SCRIPTS

The new feature allows users to run OS-level scripts before and after the VMware Virtual Machine Snapshot used to create a Cloud Server Snapshot. For details, see

Introduction to Cloud Server Snapshots - https://docs.mcp-services.net/x/DoBk
Navigating the Server Dashboard - https://docs.mcp-services.net/x/kQIk
How to Set Pre and Post Snapshot Scripts on a Cloud Server - https://docs.mcp-services.net/x/AoCM

2) COPY SERVER FROM MCP 1.0 TO MCP 2.0 LOCATION

This function allows users to “copy” a Cloud Server from a MCP 1.0 server onto a MCP 2.0 VLAN. For details, see:

How to Copy a Stopped MCP 1.0 Cloud Server to an MCP 2.0 Data Center Location - https://docs.mcp-services.net/x/B4CM

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The CloudControl API will remain available during this time.
Posted on Nov 12, 18:27 UTC
We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Thursday November 22nd during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-221
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

This minor software upgrade adds UI support for two features that were previously available only through the CloudControl API:

1) CLOUD SERVER SNAPSHOT PRE AND POST SNAPSHOT SCRIPTS

The new feature allows users to run OS-level scripts before and after the VMware Virtual Machine Snapshot used to create a Cloud Server Snapshot. For details, see

Introduction to Cloud Server Snapshots - https://docs.mcp-services.net/x/DoBk
Navigating the Server Dashboard - https://docs.mcp-services.net/x/kQIk
How to Set Pre and Post Snapshot Scripts on a Cloud Server - https://docs.mcp-services.net/x/AoCM

2) COPY SERVER FROM MCP 1.0 TO MCP 2.0 LOCATION

This function allows users to “copy” a Cloud Server from a MCP 1.0 server onto a MCP 2.0 VLAN. For details, see:

How to Copy a Stopped MCP 1.0 Cloud Server to an MCP 2.0 Data Center Location - https://docs.mcp-services.net/x/B4CM

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The CloudControl API will remain available during this time.
Posted on Nov 12, 18:28 UTC
We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Thursday November 22nd during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-221
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

This minor software upgrade adds UI support for two features that were previously available only through the CloudControl API:

1) CLOUD SERVER SNAPSHOT PRE AND POST SNAPSHOT SCRIPTS

The new feature allows users to run OS-level scripts before and after the VMware Virtual Machine Snapshot used to create a Cloud Server Snapshot. For details, see

Introduction to Cloud Server Snapshots - https://docs.mcp-services.net/x/DoBk
Navigating the Server Dashboard - https://docs.mcp-services.net/x/kQIk
How to Set Pre and Post Snapshot Scripts on a Cloud Server - https://docs.mcp-services.net/x/AoCM

2) COPY SERVER FROM MCP 1.0 TO MCP 2.0 LOCATION

This function allows users to “copy” a Cloud Server from a MCP 1.0 server onto a MCP 2.0 VLAN. For details, see:

How to Copy a Stopped MCP 1.0 Cloud Server to an MCP 2.0 Data Center Location - https://docs.mcp-services.net/x/B4CM

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The CloudControl API will remain available during this time.
Posted on Nov 12, 18:29 UTC
We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Thursday November 22nd during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-221
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

This minor software upgrade adds UI support for two features that were previously available only through the CloudControl API:

1) CLOUD SERVER SNAPSHOT PRE AND POST SNAPSHOT SCRIPTS

The new feature allows users to run OS-level scripts before and after the VMware Virtual Machine Snapshot used to create a Cloud Server Snapshot. For details, see

Introduction to Cloud Server Snapshots - https://docs.mcp-services.net/x/DoBk
Navigating the Server Dashboard - https://docs.mcp-services.net/x/kQIk
How to Set Pre and Post Snapshot Scripts on a Cloud Server - https://docs.mcp-services.net/x/AoCM

2) COPY SERVER FROM MCP 1.0 TO MCP 2.0 LOCATION

This function allows users to “copy” a Cloud Server from a MCP 1.0 server onto a MCP 2.0 VLAN. For details, see:

How to Copy a Stopped MCP 1.0 Cloud Server to an MCP 2.0 Data Center Location - https://docs.mcp-services.net/x/B4CM

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The CloudControl API will remain available during this time.
Posted on Nov 12, 18:30 UTC
We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Thursday November 22nd during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-221
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

This minor software upgrade adds UI support for two features that were previously available only through the CloudControl API:

1) CLOUD SERVER SNAPSHOT PRE AND POST SNAPSHOT SCRIPTS

The new feature allows users to run OS-level scripts before and after the VMware Virtual Machine Snapshot used to create a Cloud Server Snapshot. For details, see

Introduction to Cloud Server Snapshots - https://docs.mcp-services.net/x/DoBk
Navigating the Server Dashboard - https://docs.mcp-services.net/x/kQIk
How to Set Pre and Post Snapshot Scripts on a Cloud Server - https://docs.mcp-services.net/x/AoCM

2) COPY SERVER FROM MCP 1.0 TO MCP 2.0 LOCATION

This function allows users to “copy” a Cloud Server from a MCP 1.0 server onto a MCP 2.0 VLAN. For details, see:

How to Copy a Stopped MCP 1.0 Cloud Server to an MCP 2.0 Data Center Location - https://docs.mcp-services.net/x/B4CM

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The CloudControl API will remain available during this time.
Posted on Nov 12, 18:32 UTC
Impact: Client will see one to 3 instance of up to 15 minute network disruption in network traffic. This outage includes external traffic and traffic between Route Domains. Traffic between networks in a Route Domain should not be impacted. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform upgrade of network devices supporting Cloud Services. During this maintenance we will be upgrading the architecture of the network infrastructure devices to the latest product approved configuration. Client will minimum of 1 maximum of 3 instance of up to 15 minute disruption of network services during the window. This outage includes inbound/ outbound external traffic and traffic between separate Route Domains. Traffic between networks in a Route Domain should not be impacted. Client traffic to and from the MCP across a CPNC link will also not be impacted. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions. Although every precaution is being taken to limit the client impact and there is a medium risk of brief packet loss and or latency throughout the maintenance window.

Change Reference Number: CHM118920243
Melbourne (AU10): Friday November 23rd 09:00 PM Australia Eastern Daylight Time (10:00 UTC)
Expected Total Duration: 10 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.


This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Nov 2, 17:59 UTC
SCHEDULED MAINTENANCE: US EAST (ASH01) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting Managed Hosting Services. During this maintenance engineers will upgrade device to vendor recommended product approved OS versions. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and or service disruption to Managed Hosting Servers connected to SAN storage.

Change Reference Number: CHM119633685
US EAST (ASH01): Friday November 23rd 09:00 PM US Pacific Standard Time (24/11 05:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Nov 1, 08:41 UTC
SCHEDULED MAINTENANCE: US WEST (NA12) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting Cloud Services. During this maintenance engineers will upgrade device to vendor recommended product approved OS versions. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and or service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM119594021
US WEST (NA12): Friday November 23rd 09:00 PM US Pacific Standard Time (24/11 05:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Nov 1, 08:45 UTC
Impact: No client impact expected, however high risk of disruptions to the following services. All services, including but not limited to Cloud UI/API, Cloud Services for Microsoft, Cloud and Manage Hosting Backup Services, CPNC Direct Connect, Cloud Services, and Managed Hosting Services. See notes for possible exceptions.

Dear Client

On the dates and times listed below the Datacenter Vendor is performing local regulatory power test in our Singapore facility. This maintenance is needed to maintain regulatory requirement for this facility. These power circuits support multiple devices in the location listed below. Although no impact to client services is expected, there is a high risk of impact to all services including but not limited to Cloud UI/API, Cloud Services for Microsoft (CSFM), Cloud and Manage Hosting Backup Services, Cloud Services, and Managed Hosting Services.

Change Reference Number: CHM119361670
Singapore (AP3,AP9,SIN01): Saturday November 17th 11:00 PM Japan Standard (14:00 UTC)
Singapore (AP3,AP9,SIN01): Saturday November 24th 11:00 PM Japan Standard (14:00 UTC)
Expected Total Duration: 13 Hours

Note: Any dedicated client equipment without redundant power will lose power. Service Delivery will reach out to clients directly who may have this scenario.
Posted on Oct 10, 00:36 UTC
SCHEDULED MAINTENANCE: US EAST (NA9) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM119724508
US EAST (NA9): Friday November 23rd 09:00 PM US Pacific Standard Time (24/11 05:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Nov 13, 22:04 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 7, 17:59 UTC
Scheduled - We will be performing a major impact software upgrade to the CloudControl API in the Canada Geographic Region on Wednesday, November 28th starting two hours BEFORE the normal software upgrade window:

Date: Wednesday, November 28th
Time: 04:00 AM Eastern Standard / 01:00 AM Pacific Standard (9:00 UTC)**
Expected Total Duration: 3 hours
** NOTE: This is 2 hours earlier than the normal Software Upgrade window so as to avoid conflict with Canada business hours

This major impact software upgrade involves migrating the CloudControl API and FTPS infrastructure supporting the Canada (CA) Geographic Region from the CA1 MCP 1.0 infrastructure to the CA2 MCP 2.0 infrastructure.

The impacts of this change are as follows:

1) At the start of the maintenance window, the CloudControl API will be put into maintenance. All Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above.

2) The Updated UI will remain available but will be unable to process requests in the Canada Geographic Region during the window. Requests for other Geographic Regions will NOT be affected - only requests for the Canada Geographic Region will be unavailable.

3) When the maintenance is over, the CloudControl API and FTPS servers will be answering on new IP addresses in the CA2 location. DNS records will be updated in conjunction with the change but if users have hard-coded the CloudControl API IP addresses, implemented firewall rules controlling access to the API address, or maintain their own DNS mappings that will not pick up the Public DNS change, they will need to update those IP references to support the new IP address after the migration. The specific IP changes that will be made are:

api-canada.dimensiondata.com moving from 165.180.178.1 to 168.128.120.97
ftps-canada.cloud-vpn.net moving from 165.180.176.130 to 168.128.120.112

4) In conjunction with the migration, the CloudControl API is ceasing support for a subset of legacy, insecure cipher suites. We are also deprecating another set of cipher suites for which we will cease support on June 1, 2019. For details, see the following article:

CloudControl API Encryption Standards and Migration Changes - https://docs.mcp-services.net/x/CAGZ

Please contact us if you have questions about this migration.
Nov 7, 17:55 UTC
Update - Due to unforeseen circumstance the below change has been moved from November 16th to November 30th.
Nov 13, 21:48 UTC
Scheduled - Impact: Client will see one to 3 instance of up to 15 minute network disruption in network traffic. This outage includes external traffic and traffic between Route Domains. Traffic between networks in a Route Domain should not be impacted. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform upgrade of network devices supporting Cloud Services. During this maintenance we will be upgrading the architecture of the network infrastructure devices to the latest product approved configuration. Client will minimum of 1 maximum of 3 instance of up to 15 minute disruption of network services during the window. This outage includes inbound/ outbound external traffic and traffic between separate Route Domains. Traffic between networks in a Route Domain should not be impacted. Client traffic to and from the MCP across a CPNC link will also not be impacted. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions. Although every precaution is being taken to limit the client impact and there is a medium risk of brief packet loss and or latency throughout the maintenance window.

Change Reference Number: CHM118920242
Sydney (AU9): Friday November 30th 09:00 PM Australia Eastern Daylight Time (10:00 UTC)
Expected Total Duration: 10 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 2, 18:03 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM119677942
Hong Kong (AP2,AP5): Friday November 30th 9:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Nov 9, 00:08 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting Cloud Services. During this maintenance we will be adding additional capacity to the storage infrastructure. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and or service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM119764519
Johannesburg: (AF1,AF3, AF5): Friday November 30th 08:00 PM South Africa Standard Time (18:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Nov 16, 00:06 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting Cloud Services. During this maintenance we will be adding additional capacity to the storage infrastructure. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and or service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM119671035
Johannesburg: (AF1,AF3, AF5): Friday November 30th 08:00 PM South Africa Standard Time (18:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Nov 9, 00:04 UTC
Past Incidents
Nov 16, 2018
Completed - The scheduled maintenance has been completed.
Nov 16, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 15:00 UTC
Scheduled - NOTE: For more background, see previous announcement "Dimension Data CloudControl Storage upgrade programme: Change to Standard/High Performance/Economy Disk Speeds in AP3 (Singapore) Effective November 1st” at:
https://cloud-status.dimensiondata.com/incidents/yz5mr2rdydj3


Dear Client

As part of our ongoing improvement initiatives, on November 15th we will implement the second stage of the changes to Standard/High Performance/Economy Disk Speeds in AP3 (Singapore). In this stage, we will be making changes to all disks associated with all existing Cloud Servers.

There is no downtime or maintenance associated with this change, hence the enablement will begin outside of the software upgrade window on November 15, 2018 at approximately 11:00 PM Singapore Time (15:00 UTC). The change will take several hours to take effect across all existing Cloud Servers.

Here is a summary of the impacts that should be expected with the second stage

For all EXISTING disks on all Cloud Servers which existed prior to the November 1st change and have not been updated to the new model:

1. Disks will be allowed to burst up the following IOPS limits announced with the November 1st change.

ECONOMY: Greater of 100 IOPS or 0.5 IOPS/GB based on the size of the disk
STANDARD: Greater of 500 IOPS or 3 IOPS/GB based on the size of the disk
HIGH PERFORMANCE: Greater of 800 IOPS or 6 IOPS/GB based on the size of the disk

Example: A 100 GB Disk using Standard Disk Speed will be assigned a 500 IOPS maximum. A 180 GB Disk using Standard Disk Speed will be assigned 540 IOPS maximum (180 GB x 3 IOPS/GB).

NOTE: When this change is implemented on a given Cloud Server disk, it will take immediate effect. No restart is required.


2. After the change is applied AND the server is restarted or migrates between ESXi hosts, disks will be allowed to burst up to a Throughput limit equal to the IOPS maximum x 16 KB. This limit applies in addition to the above IOPS limit.

Example: A 100 GB Disk using Standard Disk Speed will be assigned an 8,000 KB/second Throughput maximum (500 IOPS x 16 GB). A 180 GB Disk using Standard Disk Speed will be assigned an 8,640 KB/second Throughput maximum (540 IOPS x 16 KB)

NOTE: When this change is implemented on a given Cloud Server disk, it does not take immediate effect if the server is running. Instead, it will take effect on restart of the server and/or when the server migrated between ESXi hosts as part of normal vSphere Distributed Resource Scheduler (DRS) activities.


For more information please refer to the “Introduction to Disk Speeds" section of the following article:

Introduction to Cloud Server Local Storage ("Disks") and Disk Speeds - https://docs.mcp-services.net/x/UwIu
Nov 9, 20:23 UTC
Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018
Completed - The scheduled maintenance has been completed.
Nov 12, 08:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 05:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Backup Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of brief pause of any active backups. The Admin UI/API and Community will remain available.

Change Reference Number: CHM119677946
Belgium (EU9): Monday November 12th 06:00 AM Central European Time (05:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Nov 6, 23:56 UTC
Nov 11, 2018

No incidents reported.

Nov 10, 2018
Resolved - The Platform is stable at this time, if you experience further issues, please contact the NOC for further assistance.
Nov 10, 19:02 UTC
Update - Storage team is in the process of provisioning and creating new capacity.
Nov 10, 16:42 UTC
Update - Engineers are still troubleshooting the Storage issue with our vendor support. An emergency maintenance is being performed to reload one of the Cloud host.. A small subset of client VMs may experience a brief service disruption
Nov 10, 13:22 UTC
Update - Engineers are still working with vendor support to restore services.
Nov 10, 10:17 UTC
Identified - Platform Engineers continue to troubleshoot the issue with vendor support.Vendor team has engaged a senior resource to investigate the issue on priority .
Nov 10, 08:26 UTC
Investigating - Subset of clients at AU1 and AU9 are unable to access some of their servers due to underlying storage issue. Our engineers have isolated the issue and actively troubleshooting the issue with our vendor support.
Nov 10, 05:49 UTC
Completed - The scheduled maintenance has been completed.
Nov 10, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 03:30 UTC
Scheduled - Impact: Client will see one instance of up to 15 minute disruption of network services during the first 4 hour of window. This outage includes external traffic and traffic between Route Domains. Traffic between networks in a Route Domain should not be impacted. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform upgrade of network devices supporting Cloud Services. During this maintenance we will be upgrading the architecture of the network infrastructure devices to the latest product approved configuration. Client will see one instance of up to 15 minute disruption of network services during the first 4 hour of window. This outage includes inbound/ outbound external traffic and traffic between separate Route Domains. Traffic between networks in a Route Domain should not be impacted. Client traffic to and from the MCP across a CPNC link will also not be impacted. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions. Although every precaution is being taken to limit the client impact and there is a medium risk of brief packet loss and or latency throughout the maintenance window.

Change Reference Number: CHM118912287
US EAST(NA9): Friday November 9th 09:00 PM US Pacific Standard Time (10/11 03:00 UTC)
Expected Total Duration: 10 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Oct 23, 23:10 UTC
Completed - The scheduled maintenance has been completed.
Nov 10, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 05:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM119623357
US WEST (NA12): Friday November 9th 09:00 PM US Pacific Standard Time (10/11 05:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 5, 21:44 UTC
Completed - The scheduled maintenance has been completed.
Nov 10, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 05:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers.

Change Reference Number: CHM119353654
US EAST: (NA5): Friday November 9th 09:00 PM US Pacific Standard Time (10/11 05:00 UTC)
Expected Total Duration: 2 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Oct 10, 23:45 UTC
Completed - The scheduled maintenance has been completed.
Nov 10, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 02:00 UTC
Scheduled - Impact: UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions. There is no expected impact to client cloud servers or networks.

Dear Client

In preparation for future updates to the Cloud UI/API engineers will be implanting new global firewall rules. These changes are not expected to impact client networks or cloud servers. However the UI/API will be in Network Maintenance Mode for duration of maintenance. See note below for restrictions.

Change Reference Number: CHM119654043
Canada: (CA2): Friday November 9th 09:00 PM Eastern Standard Time (10/11 02:00 UTC)
Expected Total Duration: 2 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 2, 17:55 UTC
Nov 9, 2018
Completed - The scheduled maintenance has been completed.
Nov 9, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 12:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM119678096
Singapore (AP3): Friday November 9th 9:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 9 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Nov 9, 00:10 UTC
Completed - The scheduled maintenance has been completed.
Nov 9, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 12:00 UTC
Scheduled - Impact: No impact to clients expected.

Dear Client

On the dates listed below engineers will be performing maintenance in the network distribution layer of the below locations. During the maintenance window engineers will be redistributing power connections on secondary device supporting CPNC services. All power connections and devices are redundant, engineers do not expect any impact to our client environments.

Change Reference Number: CHM119694963
Tokyo (AP1,AP4,HND01): Friday November 9th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 2 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 7, 00:02 UTC
Completed - The scheduled maintenance has been completed.
Nov 9, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 12:00 UTC
Scheduled - Impact: UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions. There is no expected impact to client cloud servers or networks.

Dear Client

In preparation for future updates to the Cloud UI/API engineers will be implanting new global firewall rules. These changes are not expected to impact client networks or cloud servers. However the UI/API will be in Network Maintenance Mode for duration of maintenance. See note below for restrictions.

Change Reference Number: CHM119654087
Singapore (AP3,AP9): Friday November 9th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 2 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 2, 17:57 UTC
Completed - The scheduled maintenance has been completed.
Nov 9, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 10:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data CSFM Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to CSFM Services.

Change Reference Number: CHM119458632
New Zealand (CSFM AU8): Friday November 9th 09:00 PM Australia Eastern Daylight Time (10:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Oct 16, 23:42 UTC
Completed - Dear Client's

The Scheduled change has been Postponed, We will notify new schedule once we have one .
Nov 9, 12:29 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 9, 12:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 12:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM119644098
Singapore (AP7): Friday November 9th 9:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Nov 2, 17:50 UTC
Nov 8, 2018
Completed - The scheduled maintenance has been completed.
Nov 8, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 21:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Thursday November 8th during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

This minor software upgrade includes support for the following new features:

1) ENTERPRISE CLOUD NETWORK DOMAINS

This is a new Network Domain service level that is required to fully utilize the Client Network Domain Static Routes and Detached VLAN features described below. For details, see:

Introduction to Cloud Network Domains and VLANs - https://docs.mcp-services.net/x/DIGS
How to Manage a Network Domain in a MCP 2.0 Data Center - https://docs.mcp-services.net/x/EAIk


2) NETWORK DOMAIN STATIC ROUTES

The UI now provides a view into the Static Routes associated with all types of Network Domains. In addition, users of Enterprise Network Domains can make changes to the static routes control the routing of IP traffic out of a Cloud Network Domain. For details, see the following articles:

Introduction to Routing and Network Domain Static Routes in MCP 2.0 Locations - https://docs.mcp-services.net/x/TgIu
How to View Network Domain Static Routes - https://docs.mcp-services.net/x/rQCZ
How to Add Client Network Domain Static Routes - https://docs.mcp-services.net/x/CYCM
How to Delete Static Routes from a Network Domain - https://docs.mcp-services.net/x/C4CM
How to Restore Network Domain Static Routes to the CloudControl System Values - https://docs.mcp-services.net/x/DYCM


3) DETACHED VLANS

Detached VLANs are a new feature allowing you to deploy VLANs that are not routed through the Network Domain. They are "stand-alone" VLANs that let you interconnect with NICs on other Cloud Servers located on the same Network Domain while remaining isolated from the Network Domain's routing capabilities. For details, see the following articles.

Introduction to Cloud Network Domains and VLANs - https://docs.mcp-services.net/x/DIGS
Introduction to Detached VLAN Use Cases - https://docs.mcp-services.net/x/MACZ
How to Deploy a VLAN on a Network Domain - https://docs.mcp-services.net/x/3AAk
How to View, Edit, Detach, Attach or Delete a VLAN on a Cloud Network Domain - https://docs.mcp-services.net/x/5gIk


During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The CloudControl API will remain available.
Oct 29, 20:14 UTC
Completed - The scheduled maintenance has been completed.
Nov 8, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 20:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Thursday November 8th during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

This minor software upgrade includes support for the following new features:

1) ENTERPRISE CLOUD NETWORK DOMAINS

This is a new Network Domain service level that is required to fully utilize the Client Network Domain Static Routes and Detached VLAN features described below. For details, see:

Introduction to Cloud Network Domains and VLANs - https://docs.mcp-services.net/x/DIGS
How to Manage a Network Domain in a MCP 2.0 Data Center - https://docs.mcp-services.net/x/EAIk


2) NETWORK DOMAIN STATIC ROUTES

The UI now provides a view into the Static Routes associated with all types of Network Domains. In addition, users of Enterprise Network Domains can make changes to the static routes control the routing of IP traffic out of a Cloud Network Domain. For details, see the following articles:

Introduction to Routing and Network Domain Static Routes in MCP 2.0 Locations - https://docs.mcp-services.net/x/TgIu
How to View Network Domain Static Routes - https://docs.mcp-services.net/x/rQCZ
How to Add Client Network Domain Static Routes - https://docs.mcp-services.net/x/CYCM
How to Delete Static Routes from a Network Domain - https://docs.mcp-services.net/x/C4CM
How to Restore Network Domain Static Routes to the CloudControl System Values - https://docs.mcp-services.net/x/DYCM


3) DETACHED VLANS

Detached VLANs are a new feature allowing you to deploy VLANs that are not routed through the Network Domain. They are "stand-alone" VLANs that let you interconnect with NICs on other Cloud Servers located on the same Network Domain while remaining isolated from the Network Domain's routing capabilities. For details, see the following articles.

Introduction to Cloud Network Domains and VLANs - https://docs.mcp-services.net/x/DIGS
Introduction to Detached VLAN Use Cases - https://docs.mcp-services.net/x/MACZ
How to Deploy a VLAN on a Network Domain - https://docs.mcp-services.net/x/3AAk
How to View, Edit, Detach, Attach or Delete a VLAN on a Cloud Network Domain - https://docs.mcp-services.net/x/5gIk


During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The CloudControl API will remain available.
Oct 29, 20:13 UTC
Completed - The scheduled maintenance has been completed.
Nov 8, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 18:00 UTC
Scheduled - SCHEDULED MAINTENANCE: JOHANNESBURG (AF3) CLOUD INFRASTRUCTURE

Impact: During fail-overs there is brief packet loss and or latency. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting subset of cloud clients. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. These fail-overs are not state-full, so open client connections will reset. In addition there is high risk of brief packet-loss and or latency during failovers. The UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM119389404
Johannesburg: (AF3): Thursday November 8th, 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 2 Hours

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Oct 25, 02:17 UTC
Completed - The scheduled maintenance has been completed.
Nov 8, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 18:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Thursday November 8th during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

This minor software upgrade includes support for the following new features:

1) ENTERPRISE CLOUD NETWORK DOMAINS

This is a new Network Domain service level that is required to fully utilize the Client Network Domain Static Routes and Detached VLAN features described below. For details, see:

Introduction to Cloud Network Domains and VLANs - https://docs.mcp-services.net/x/DIGS
How to Manage a Network Domain in a MCP 2.0 Data Center - https://docs.mcp-services.net/x/EAIk


2) NETWORK DOMAIN STATIC ROUTES

The UI now provides a view into the Static Routes associated with all types of Network Domains. In addition, users of Enterprise Network Domains can make changes to the static routes control the routing of IP traffic out of a Cloud Network Domain. For details, see the following articles:

Introduction to Routing and Network Domain Static Routes in MCP 2.0 Locations - https://docs.mcp-services.net/x/TgIu
How to View Network Domain Static Routes - https://docs.mcp-services.net/x/rQCZ
How to Add Client Network Domain Static Routes - https://docs.mcp-services.net/x/CYCM
How to Delete Static Routes from a Network Domain - https://docs.mcp-services.net/x/C4CM
How to Restore Network Domain Static Routes to the CloudControl System Values - https://docs.mcp-services.net/x/DYCM


3) DETACHED VLANS

Detached VLANs are a new feature allowing you to deploy VLANs that are not routed through the Network Domain. They are "stand-alone" VLANs that let you interconnect with NICs on other Cloud Servers located on the same Network Domain while remaining isolated from the Network Domain's routing capabilities. For details, see the following articles.

Introduction to Cloud Network Domains and VLANs - https://docs.mcp-services.net/x/DIGS
Introduction to Detached VLAN Use Cases - https://docs.mcp-services.net/x/MACZ
How to Deploy a VLAN on a Network Domain - https://docs.mcp-services.net/x/3AAk
How to View, Edit, Detach, Attach or Delete a VLAN on a Cloud Network Domain - https://docs.mcp-services.net/x/5gIk


During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The CloudControl API will remain available.
Oct 29, 20:05 UTC
Completed - The scheduled maintenance has been completed.
Nov 8, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 12:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Thursday November 8th during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

This minor software upgrade includes support for the following new features:

1) ENTERPRISE CLOUD NETWORK DOMAINS

This is a new Network Domain service level that is required to fully utilize the Client Network Domain Static Routes and Detached VLAN features described below. For details, see:

Introduction to Cloud Network Domains and VLANs - https://docs.mcp-services.net/x/DIGS
How to Manage a Network Domain in a MCP 2.0 Data Center - https://docs.mcp-services.net/x/EAIk


2) NETWORK DOMAIN STATIC ROUTES

The UI now provides a view into the Static Routes associated with all types of Network Domains. In addition, users of Enterprise Network Domains can make changes to the static routes control the routing of IP traffic out of a Cloud Network Domain. For details, see the following articles:

Introduction to Routing and Network Domain Static Routes in MCP 2.0 Locations - https://docs.mcp-services.net/x/TgIu
How to View Network Domain Static Routes - https://docs.mcp-services.net/x/rQCZ
How to Add Client Network Domain Static Routes - https://docs.mcp-services.net/x/CYCM
How to Delete Static Routes from a Network Domain - https://docs.mcp-services.net/x/C4CM
How to Restore Network Domain Static Routes to the CloudControl System Values - https://docs.mcp-services.net/x/DYCM


3) DETACHED VLANS

Detached VLANs are a new feature allowing you to deploy VLANs that are not routed through the Network Domain. They are "stand-alone" VLANs that let you interconnect with NICs on other Cloud Servers located on the same Network Domain while remaining isolated from the Network Domain's routing capabilities. For details, see the following articles.

Introduction to Cloud Network Domains and VLANs - https://docs.mcp-services.net/x/DIGS
Introduction to Detached VLAN Use Cases - https://docs.mcp-services.net/x/MACZ
How to Deploy a VLAN on a Network Domain - https://docs.mcp-services.net/x/3AAk
How to View, Edit, Detach, Attach or Delete a VLAN on a Cloud Network Domain - https://docs.mcp-services.net/x/5gIk


During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The CloudControl API will remain available.
Oct 29, 20:02 UTC
Completed - The scheduled maintenance has been completed.
Nov 8, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 11:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Thursday November 8th during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

This minor software upgrade includes support for the following new features:

1) ENTERPRISE CLOUD NETWORK DOMAINS

This is a new Network Domain service level that is required to fully utilize the Client Network Domain Static Routes and Detached VLAN features described below. For details, see:

Introduction to Cloud Network Domains and VLANs - https://docs.mcp-services.net/x/DIGS
How to Manage a Network Domain in a MCP 2.0 Data Center - https://docs.mcp-services.net/x/EAIk


2) NETWORK DOMAIN STATIC ROUTES

The UI now provides a view into the Static Routes associated with all types of Network Domains. In addition, users of Enterprise Network Domains can make changes to the static routes control the routing of IP traffic out of a Cloud Network Domain. For details, see the following articles:

Introduction to Routing and Network Domain Static Routes in MCP 2.0 Locations - https://docs.mcp-services.net/x/TgIu
How to View Network Domain Static Routes - https://docs.mcp-services.net/x/rQCZ
How to Add Client Network Domain Static Routes - https://docs.mcp-services.net/x/CYCM
How to Delete Static Routes from a Network Domain - https://docs.mcp-services.net/x/C4CM
How to Restore Network Domain Static Routes to the CloudControl System Values - https://docs.mcp-services.net/x/DYCM


3) DETACHED VLANS

Detached VLANs are a new feature allowing you to deploy VLANs that are not routed through the Network Domain. They are "stand-alone" VLANs that let you interconnect with NICs on other Cloud Servers located on the same Network Domain while remaining isolated from the Network Domain's routing capabilities. For details, see the following articles.

Introduction to Cloud Network Domains and VLANs - https://docs.mcp-services.net/x/DIGS
Introduction to Detached VLAN Use Cases - https://docs.mcp-services.net/x/MACZ
How to Deploy a VLAN on a Network Domain - https://docs.mcp-services.net/x/3AAk
How to View, Edit, Detach, Attach or Delete a VLAN on a Cloud Network Domain - https://docs.mcp-services.net/x/5gIk


During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The CloudControl API will remain available.
Oct 29, 20:01 UTC
Completed - The scheduled maintenance has been completed.
Nov 8, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 10:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Thursday November 8th during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

This minor software upgrade includes support for the following new features:

1) ENTERPRISE CLOUD NETWORK DOMAINS

This is a new Network Domain service level that is required to fully utilize the Client Network Domain Static Routes and Detached VLAN features described below. For details, see:

Introduction to Cloud Network Domains and VLANs - https://docs.mcp-services.net/x/DIGS
How to Manage a Network Domain in a MCP 2.0 Data Center - https://docs.mcp-services.net/x/EAIk


2) NETWORK DOMAIN STATIC ROUTES

The UI now provides a view into the Static Routes associated with all types of Network Domains. In addition, users of Enterprise Network Domains can make changes to the static routes control the routing of IP traffic out of a Cloud Network Domain. For details, see the following articles:

Introduction to Routing and Network Domain Static Routes in MCP 2.0 Locations - https://docs.mcp-services.net/x/TgIu
How to View Network Domain Static Routes - https://docs.mcp-services.net/x/rQCZ
How to Add Client Network Domain Static Routes - https://docs.mcp-services.net/x/CYCM
How to Delete Static Routes from a Network Domain - https://docs.mcp-services.net/x/C4CM
How to Restore Network Domain Static Routes to the CloudControl System Values - https://docs.mcp-services.net/x/DYCM


3) DETACHED VLANS

Detached VLANs are a new feature allowing you to deploy VLANs that are not routed through the Network Domain. They are "stand-alone" VLANs that let you interconnect with NICs on other Cloud Servers located on the same Network Domain while remaining isolated from the Network Domain's routing capabilities. For details, see the following articles.

Introduction to Cloud Network Domains and VLANs - https://docs.mcp-services.net/x/DIGS
Introduction to Detached VLAN Use Cases - https://docs.mcp-services.net/x/MACZ
How to Deploy a VLAN on a Network Domain - https://docs.mcp-services.net/x/3AAk
How to View, Edit, Detach, Attach or Delete a VLAN on a Cloud Network Domain - https://docs.mcp-services.net/x/5gIk


During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Oct 29, 20:00 UTC
Nov 7, 2018

No incidents reported.

Nov 6, 2018
Completed - The scheduled maintenance has been completed.
Nov 6, 19:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 00:00 UTC
Scheduled - The new Cloud Server Snapshots feature will be enabled for use in the AU11 (New Zealand) Data Center location on Tuesday 6 November 2018.

There is no CloudControl UI or API downtime nor impact to any existing Cloud Servers and Networks due to this change. This notification is for informational purposes only.

See the following articles for details on this new functionality:

Introduction to Cloud Server Snapshots - https://docs.mcp-services.net/x/DoBk
How to Enable Cloud Server Snapshots on a Server - https://docs.mcp-services.net/x/EIBk
How to Take a Manual Cloud Server Snapshot - https://docs.mcp-services.net/x/FIBk
How to View and Manage Snapshots for a Cloud Server - https://docs.mcp-services.net/x/FoBk
How to Create a "Snapshot Preview" Cloud Server from a Successful Historical Snapshot - https://docs.mcp-services.net/x/GIBk
How to Migrate a "Snapshot Preview" Server to a Normal Cloud Server - https://docs.mcp-services.net/x/GoBk
Nov 1, 18:42 UTC
Nov 5, 2018
Resolved - The service was restored after the fail over was done to the standby F5 box manually.
Nov 5, 06:46 UTC
Identified - F5 network environment is being investigated
We have engaged with F5 vendor and Cisco and currently on the bridge with them
Nov 5, 05:10 UTC
Investigating - There is an outage on the Backup platforms, we are investigating
Nov 5, 04:27 UTC
Nov 4, 2018

No incidents reported.

Nov 3, 2018
Completed - The scheduled maintenance has been completed.
Nov 3, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 20:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM119495226
Amsterdam (EU7): Friday November 2nd 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Oct 16, 23:35 UTC
Completed - The scheduled maintenance has been completed.
Nov 3, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 18:00 UTC
Scheduled - Impact: Client will see one instance of up to 15 minute disruption of network services during the first 4 hour of window. This outage includes external traffic and traffic between Route Domains. Traffic between networks in a Route Domain should not be impacted. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform upgrade of network devices supporting Cloud Services. During this maintenance we will be upgrading the architecture of the network infrastructure devices to the latest product approved configuration. Client will see one instance of up to 15 minute disruption of network services during the first 4 hour of window. This outage includes inbound/ outbound external traffic and traffic between separate Route Domains. Traffic between networks in a Route Domain should not be impacted. Client traffic to and from the MCP across a CPNC link will also not be impacted. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions. Although every precaution is being taken to limit the client impact and there is a medium risk of brief packet loss and or latency throughout the maintenance window.

Change Reference Number: CHM118920175
Johannesburg: (AF4): Friday November 2nd 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 10 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Oct 10, 23:43 UTC
Completed - The scheduled maintenance has been completed.
Nov 3, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 01:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform decommission of unused network equipment supporting cloud services. During the maintenance engineers, will be removing unused devices from cloud network environment. This device is no longer required, no impact to client environments is expected.

Change Reference Number: CHM119625741
Canada: (CA1): Friday November 2nd 09:00 PM Eastern Daylight Time (3/11 01:00 UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Oct 31, 18:29 UTC
Nov 2, 2018
Completed - The scheduled maintenance has been completed.
Nov 2, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 31, 18:25 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform decommission of unused network equipment supporting cloud services. During the maintenance engineers, will be removing unused devices from cloud network environment. This device is no longer required, no impact to client environments is expected.

Change Reference Number: CHM119626852
Johannesburg: (AF1): Friday November 2nd 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Oct 31, 18:24 UTC
Completed - The scheduled maintenance has been completed.
Nov 2, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 12:01 UTC
Scheduled - SCHEDULED MAINTENANCE: HONG KONG (AP5) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM119322225
Hong Kong (AP5): Friday November 2 09:00 AM Japan Standard (12:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Sep 27, 02:28 UTC
Completed - The scheduled maintenance has been completed.
Nov 2, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 12:00 UTC
Scheduled - SCHEDULE MAINTENANCE: TOKYO (AP1) INFRASTRUCTURE

Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform decommission of unused network equipment supporting cloud services. During the maintenance engineers, will be removing unused devices from cloud network environment. This device is no longer required, no impact to client environments is expected.

Change Reference Number: CHM119625601
Tokyo (AP1): Friday November 2nd 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 1, 08:38 UTC
Completed - The scheduled maintenance has been completed.
Nov 2, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 10:00 UTC
Scheduled - SCHEDULE MAINTENANCE: MELBOURNE (AU2) INFRASTRUCTURE

Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform decommission of unused network equipment supporting cloud services. During the maintenance engineers, will be removing unused devices from cloud network environment. This device is no longer required, no impact to client environments is expected.

Change Reference Number: CHM119625673
Melbourne (AU2): Friday November 2nd 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 1, 08:43 UTC
Completed - The scheduled maintenance has been completed.
Nov 2, 02:00 UTC
Verifying - Change has been successfully implemented and testing confirms the change is working as designed.

We will leave this notification up through 02:00 UTC Friday simply to make users aware of the change but the maintenance event is complete.
Nov 1, 14:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 14:01 UTC
Scheduled - Dear Client

As part of our ongoing improvement initiatives, we will be kicking off our storage upgrade programme to give a better, predictable and consistent experience when it comes to cloud storage. We have invested new industry-leading hardware to meet the above and to ensure sustainable performance as we continue to grow.

To this end, on Thursday November 1st, the following disk speeds (tiers): Economy, Standard and High Performance, in AP3 (Singapore) will be transitioned to our new “burstable” storage environment.

In AP3, the change will be implemented in 2 stages:

STAGE 1: Application of storage changes to newly provisioned disks; during expansion of current disks and when disk speed changes are made. This change will be applied on November 1, 2018.

STAGE 2: Application of the storage changes to the existing disks. This change is now planned to be applied in mid-November.

There is no downtime or maintenance associated with this change, hence the enablement will occur outside of the software upgrade window on November 1, 2018 at approximately 10:00 PM Singapore Time (14:00 UTC)

Here is a summary of the impacts that should be expected with the first stage:


For all newly deployed servers, new disks added to existing servers, and changes to existing disks such as disk expansion or a change in disk speed:

1. Disks will be allowed to burst up to the following IOPS limits:

ECONOMY: Greater of 100 IOPS or 0.5 IOPS/GB based on the size of the disk
STANDARD: Greater of 500 IOPS or 3 IOPS/GB based on the size of the disk
HIGH PERFORMANCE: Greater of 800 IOPS or 6 IOPS/GB based on the size of the disk

Example: A 100 GB Disk using Standard Disk Speed will be assigned a 500 IOPS maximum. A 180 GB Disk using Standard Disk Speed will be assigned 540 IOPS maximum (180 GB x 3 IOPS/GB).


2. Disks will be allowed to burst up to a Throughput limit equal to the IOPS maximum x 16 KB. This limit applies in addition to the above IOPS limit.

Example: A 100 GB Disk using Standard Disk Speed will be assigned an 8,000 KB/second Throughput maximum (500 IOPS x 16 GB). A 180 GB Disk using Standard Disk Speed will be assigned an 8,640 KB/second Throughput maximum (540 IOPS x 16 KB)


For more information please refer to the “Introduction to Disk Speeds" section of the following article:

Introduction to Cloud Server Local Storage ("Disks") and Disk Speeds - https://docs.mcp-services.net/x/UwIu
Oct 26, 16:37 UTC