All Systems Operational
AC - Canberra ? Operational
Dimension Data Public CaaS Portal ? Operational
Public CaaS AC2 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
AF - Johannesburg Operational
Dimension Data Public CaaS Portal ? Operational
Managed Hosting JNB01 Operational
Public CaaS AF1 ? Operational
Public CaaS - AF3 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AF1 ? Operational
CSfS AF4 ? Operational
CSfS AF5 ? Operational
CPNC ? Operational
EMaaS AF1 ? Operational
Hosted UC AF3 ? Operational
Services Portal AF1 ? Operational
Dimension Data CaaS Portal AU Operational
AU - Melbourne Operational
Managed Hosting MEL01 ? Operational
Public CaaS AU2 ? Operational
Public CaaS AU10 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM AU2 ? Operational
AU - New Zealand Operational
Managed Hosting HLZ01 ? Operational
Public CaaS AU8 ? Operational
Public CaaS AU11 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM AU8 ? Operational
Hosted UC AU11 ? Operational
Hosted UC AU12 ? Operational
AU - Sydney Operational
Managed Hosting SYD01 ? Operational
Public CaaS AU1 ? Operational
Public CaaS AU6 ? Operational
Public CaaS AU9 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSFM AU1 ? Operational
EMaaS AU9 ? Operational
Hosted UC AU9 ? Operational
Services Portal AU1 ? Operational
Hosted Desktop SYD01 Operational
Dimension Data Public CaaS Portal AP ? Operational
AP - Hong Kong Operational
Managed Hosting HKG01 ? Operational
Public CaaS AP2 ? Operational
Public CaaS AP5 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AP2 ? Operational
Services Portal AP2 ? Operational
AP - Singapore Operational
Managed Hosting SIN01 Operational
Public CaaS AP3 ? Operational
Public CaaS AP6 ? Operational
Public CaaS AP7 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS Operational
CSfM AP3 ? Operational
CSfS AP9 ? Operational
CSfS AP10 ? Operational
Services Portal AP3 Operational
AP - Tokyo Operational
Managed Hosting HND01 ? Operational
Public Cloud AP1 ? Operational
Public CaaS - AP4 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AP1 ? Operational
CA - Canada ? Operational
Managed Hosting YYZ01 ? Operational
Dimension Data CaaS Portal Operational
Public CaaS CA1 ? Operational
Public CaaS CA2 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
Dimension Data Public CaaS Portal EU ? Operational
EU - Amsterdam Operational
Managed Hosting AMS01 ? Operational
Public CaaS EU1 ? Operational
Public CaaS EU7 ? Operational
Cloud Backups Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
EU - Belgium Operational
CaaS EU9 ? Operational
CPNC ? Operational
EU - Germany Operational
Managed Hosting FRA01 ? Operational
Public CaaS EU6 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
EU - United Kingdom Operational
Managed Hosting LHR02 ? Operational
Managed Hosting LHR03 ? Operational
Public CaaS EU2 ? Operational
Public CaaS EU8 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM EU2 ? Operational
EMaaS EU8 ? Operational
Services Portal EU2 ? Operational
IL - Israel Operational
Dimension Data CaaS Portal Operational
CaaS IL1 Operational
CaaS IL2 Operational
Cloud Backup Operational
CPNC ? Operational
Dimension Data Public CaaS Portal NA ? Operational
NA - US East ? Operational
Managed Hosting ASH01 ? Operational
Managed Hosting ASH02 ? Operational
Managed Hosting IAD03 ? Operational
Public CaaS NA1 ? Operational
Public CaaS NA5 ? Operational
Public CaaS NA9 ? Operational
Cloud Backup Operational
Cloud Files NA1 Operational
Cloud NAS Operational
Cloud Monitoring Operational
CPNC ? Operational
CSfM NA5 ? Operational
EMaaS NA9 ? Operational
Hosted UC NA9 ? Operational
Services Portal NA5 ? Operational
NA - US West ? Operational
Managed Hosting SJC03 ? Operational
Managed Hosting - SNU01 ? Operational
Public CaaS - NA3 ? Operational
Public CaaS - NA12 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM - NA3 ? Operational
SA - Sao Paulo Operational
Managed Hosting GRU01 Operational
Public CaaS SA1 ? Operational
Cloud NAS ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
CPNC ? Operational
IT & Operational Systems ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Impact: The UI/API will be in Hypervisor Maintenance Mode for first 2 hours of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Hypervisor Maintenance Mode for first 2 hours of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM114981727/ CHM114981969
Hong Kong (AP5): Friday June 2nd 09:00 PM Japan Standard Time (12:00 UTC)
Expected Total Duration: 5 Hours

Note: Hypervisor Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on May 17, 21:17 UTC
Impact: No Impact to client is expected. This is a low risk maintenance.

Dear Client

On the date listed below engineers will be performing maintenance in the following CSFS location. This maintenance is needed to perform vendor recommended upgrades to the network distribution layer. During the maintenance engineers will be performing software upgrades to the secondary network device in a High Availability pair. This device is currently not managing any traffic, engineers do not expect any impact to clients.

Change Reference Number: CHM115036589
Johannesburg: (AF4): Friday June 2nd 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 2 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on May 24, 14:23 UTC
Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client
On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of hypervisor infrastructure supporting the cloud. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested IOS. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM114768694 /CHM114768806
Israel (IL1,IL2): Israel: Friday June 2nd 11:00 PM Israel Daylight Time (20:00 UTC)
Expected Total Duration: 8 Hours

Note: Hypervisor Maintenance Mode:
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on May 11, 14:25 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud UI/API. During this maintenance, we will be upgrading storage devices to the latest vendor approved and tested OS release. We are not expecting any impact to the Admin UI/API or our client cloud environments. The Admin UI/API and Community will remain available.

Change Reference Number: CHM114824283
Canada: (CA2): Friday June 2nd 09:00 PM Eastern Daylight Time (3/6 01:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on May 24, 21:24 UTC
Change Reference Number: CHM114471368 / CHM114597196
Canada: (CA2): Friday June 2nd 09:00 PM Eastern Daylight Time (3/6 01:00 UTC)
Expected Total Duration: 5 Hours
Posted on May 24, 22:03 UTC
SCHEDULED MAINTENANCE: US EAST (NA1) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM114954733
US EAST (NA1): Friday June 2nd 09:00 PM US Pacific Daylight Time (3/6 04:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on May 24, 16:06 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM114892078
US EAST: (NA9): Friday June 2nd 09:00 PM US Pacific Daylight Time (3/6 04:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on May 24, 21:30 UTC
Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client
On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of hypervisor infrastructure supporting the cloud. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested IOS. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM115054751
Johannesburg: (AF3): Friday June 9th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 8 Hours

Note: Hypervisor Maintenance Mode:
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on May 24, 21:55 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM115065210
US EAST: (NA1): Friday June 9th 09:00 PM US Pacific Daylight Time (10/6 04:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on May 25, 23:16 UTC
SCHEDULED MAINTENANCE: US EAST (NA1) CLOUD INFRASTRUCTURE

Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client
On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of hypervisor infrastructure supporting the cloud. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested IOS. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM115046094
US EAST: (NA1): Friday June 9th 09:00 PM US Pacific Daylight Time (10/6 04:00 UTC)
Expected Total Duration: 10 Hours

Note: Hypervisor Maintenance Mode:
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on May 26, 09:09 UTC
Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client
On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of hypervisor infrastructure supporting the cloud. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested IOS. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM115046711
US EAST: (NA9): Friday June 9th 09:00 PM US Pacific Daylight Time (10/6 04:00 UTC)
Expected Total Duration: 8 Hours

Note: Hypervisor Maintenance Mode:
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on May 25, 13:55 UTC
Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client
On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of hypervisor infrastructure supporting the cloud. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested IOS. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM115054676
US EAST: (NA5): Friday June 16th 09:00 PM US Pacific Daylight Time (17/6 04:00 UTC)
Expected Total Duration: 10 Hours

Note: Hypervisor Maintenance Mode:
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on May 24, 21:45 UTC
Dear Cloud User,

Starting 22 June 2017, the majority of users will no longer be able to see unused MCP 1.0 locations on the Updated UI. The API will also not list unused MCP 1.0 locations. Unused MCP 1.0 locations are where a client (CloudControl “Organization”) does not have any cloud assets deployed.
This change will ensure that existing clients’ expansion to previously unused locations and all consumption of new clients occur on MCP 2.0 platforms. Clients’ future growth in currently used MCP 1.0 locations are not impacted. Clients with dedicated MCP 1.0 platforms are also not impacted, even when new CloudControl Organizations are created.
MCP 2.0 platforms are superior to MCP 1.0 in all regards, providing clients with more functionality and performance at the same or lower cost as MCP 1.0. Cloud Servers in MCP 1.0 locations can communicate securely with Cloud Servers in MCP 2.0 locations by means of the CPNC service.
Existing clients who use MCP 1.0 platforms and plan future expansion to currently unused cloud locations should contact their account team for advice on their best options around coexistence with or migration to MCP 2.0.

Please contact us if you have any questions.

Dimension Data Cloud Network Operations Center (NOC)
Dimension Data
Posted on May 11, 17:16 UTC
Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of hypervisor infrastructure supporting the cloud. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested IOS. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM114981970
US West (NA3): Friday June 23rd 09:00 PM US Pacific Daylight Time (24/6 04:00 UTC)
Expected Total Duration: 12 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on May 17, 21:49 UTC
Past Incidents
May 29, 2017

No incidents reported today.

May 28, 2017

No incidents reported.

May 27, 2017
Completed - The scheduled maintenance has been completed.
May 27, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 03:00 UTC
Scheduled - Impact: During the maintenance window clients with Site to Site and Client to Site VPN connections may see brief reset of tunnel during fail-over.

Dear Client

On the date and time listed below engineers will be performing maintenance in the following Manage Hosting locations. This maintenance is necessary to perform vendor recommended IOS upgrade to network devices supporting VPN services. This upgrade is needed to maintain stability and security of the VPN services.

Change Reference Number: CHM115084124
US EAST (IAD03): Friday May 26th 11:00 PM US Eastern Daylight Time (27/5 03:00 UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 26, 21:50 UTC
May 26, 2017
Completed - The scheduled maintenance has been completed.
May 26, 11:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 10:30 UTC
Scheduled - Impact: No Impact to client is expected.

Dear Client

On the date listed below engineers will be performing emergency maintenance in the following managed hosting location. Engineers will be performing reload on a network device in the below location. Client might experience brief latency while connecting to VPN.


Change Reference Number: CHM115080549
US EAST (IAD03): Friday May 26th (10:20 UTC)
Expected Total Duration: 1 Hours


Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 26, 10:25 UTC
Completed - The scheduled maintenance has been completed.
May 26, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 00:00 UTC
Scheduled - Impact: No impact to clients expected. There is a medium risk of brief periods of network latency. However, Engineers have identified that we are seeing some unexpected latency do to this ISP maintenance. The issue is been addressed and traffic should return to normal in next 15 minutes.

Dear Client,

On the dates listed below the Internet Service Provider for the following location will be performing network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud and manage hosting locations. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the fail-over process. The Admin UI/API and Community will remain available during the maintenance.

Change Reference Number: CHM115002910
Amsterdam (EU1/ EU7/ AMS01): Friday May 26th 02:00 AM Central European Standard (00:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 18, 17:32 UTC
May 25, 2017
Completed - The scheduled maintenance has been completed.
May 25, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 20:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday May 25th during the normal software upgrade window in region:

11:00 PM Israel Daylight (20:00 UTC)
Expected Total Duration: 30 minutes

This minor software upgrade addresses an issue with server deployments in MCP 1.0 locations and with the usage service.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
May 25, 16:49 UTC
Completed - The scheduled maintenance has been completed.
May 25, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 19:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday May 25th during the normal software upgrade window in region:

09:00 PM Central European Daylight (19:00 UTC)
Expected Total Duration: 30 minutes

This minor software upgrade addresses an issue with server deployments in MCP 1.0 locations and with the usage service.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
May 25, 16:46 UTC
Completed - The scheduled maintenance has been completed.
May 25, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 18:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday May 25th during the normal software upgrade window in region:

08:00 PM South Africa Standard Time (18:00 UTC)
Expected Total Duration: 30 minutes

This minor software upgrade addresses an issue with server deployments in MCP 1.0 locations and with the usage service.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
May 25, 16:39 UTC
Completed - The scheduled maintenance has been completed.
May 25, 16:53 UTC
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 00:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday May 25th during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 30 minutes

This minor software upgrade addresses an issue with server deployments in MCP 1.0 locations and with the usage service.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
May 24, 22:47 UTC
Resolved - The Storage Capacity and system's performance has been monitored over the last few days and have observed Stability in terms of Back Ups running as expected. Teams will continue to monitor for stability.
May 25, 09:21 UTC
Monitoring - While we work with our backup partners to further investigate the issue and give them the information required to proceed, in parallel we also continue to monitor storage capacity and system’s performance to ensure that backups continue to run. So far we have observed stability in terms of the backups running as expected.
May 24, 07:39 UTC
Update - Dear All,

Investigation on NA5’s Cloud backup issues continue to progress. We continue to monitor storage capacity and system’s performance to ensure that backups continue to run while we perform this investigation.
Please contact the Dimension Data Cloud Business Unit Service Desk on US Toll Free (866) 637-6697 if additional detail is required.
May 23, 18:25 UTC
Update - Dear All,

Investigation on NA5’s Cloud backup issues is still work in progress and we are monitoring storage capacity and system’s performance to ensure that backups continue to run while we perform this investigation.
Please contact the Dimension Data Cloud Business Unit Service Desk on US Toll Free (866) 637-6697 if additional detail is required.
May 12, 22:21 UTC
Update - Dear All, 
We continue to work on this incident occurring in NA5 Region and will provide updates on this page, as more information become available.
Please contact the Dimension Data Cloud Business Unit Service Desk on US Toll Free (866) 637-6697 if additional detail is required.
May 11, 07:00 UTC
Investigating - Dear All,

There is currently an incident occurring in NA5 region that is affecting Cloud Backups on a small number of servers across a number of clients.
Our teams are engaged and are looking at this issue.

For further details please contact the Dimension Data Cloud Business Unit Service Desk on US Toll Free (866) 637-6697.
May 10, 05:31 UTC
May 22, 2017

No incidents reported.

May 21, 2017
Completed - The scheduled maintenance has been completed.
May 21, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 03:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Managed Hosting Virtual Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to clients with Managed Hosting Virtual Machines.

Change Reference Number: CHM114773801
US EAST (ASH01): Friday May 20th 11:00 PM US Eastern Daylight Time (21/5 03:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
May 9, 00:03 UTC
May 20, 2017
Resolved - Hello All,

Connectivity has restored,reported issue is now resolved.
May 20, 12:16 UTC
Update - All the servers are currently accessible, we are currently awaiting confirmation from client.
May 20, 11:08 UTC
Update - Our Engineers are currently performing emergency maintenance to fail-over to another device. During this fail-over clients may see a brief moment of latency on cloud networks.
May 20, 10:48 UTC
Monitoring - All the servers are currently accessible, we are currently awaiting confirmation from client we are currently awaiting confirmation from clients.
May 20, 10:26 UTC
Update - This issue is currently causing network connectivity issues for a subset of clients. Engineers are currently performing emergency maintenance to fail-over to another device. During this fail-over clients may see a brief moment of latency on cloud networks.
May 20, 10:00 UTC
Update - We are continuing to investigate on network issues. We have also escalated to our network partners who are working with us on the investigation
May 20, 09:26 UTC
Update - The teams continue to troubleshoot and we are currently working to check the cloud console access and Network. Further updates to follow.
May 20, 08:36 UTC
Update - The Teams are currently working on the network issue faced by multiple clients on AP2. Further updates to follow.
May 20, 07:42 UTC
Update - We have identified network related issues within AP2 which could possibly impact a subset of clients within the environment. Teams are working to fix the issue.
May 20, 03:12 UTC
Identified - We are currently facing Network issues and are unable to access multiple devices in AP2. Teams are currently engaged and working on the issue.
May 20, 01:59 UTC
Completed - The scheduled maintenance has been completed.
May 20, 04:00 UTC
Update - Dear Client,

Migration activities taking longer than expected. Extending the window for 5 hours more.
May 19, 22:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 18:00 UTC
Scheduled - MAINTENANCE: JOHANESBURG (AF1) CLOUD INFRASTRUCTURE

Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of hypervisor infrastructure supporting the cloud. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested IOS. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM114798861
Johannesburg: (AF1): Friday May 19th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 5 Hours

Note: Hypervisor Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Apr 24, 12:43 UTC
Completed - The scheduled maintenance has been completed.
May 20, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 18:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of hypervisor infrastructure supporting the cloud. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested IOS. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM114889829
Johannesburg: (AF3): Friday May 19th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 8 Hours

Note: Hypervisor Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 5, 21:12 UTC
Completed - The scheduled maintenance has been completed.
May 20, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 20:01 UTC
Scheduled - SCHEDULED MAINTENANCE: ISRAEL (IL2) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for first 2 hours of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Hypervisor Maintenance Mode for first 2 hours of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM114677129
Israel (IL2): Israel: Friday May 19th 11:00 PM Israel Daylight Time (20:00 UTC)
Expected Total Duration: 5 Hours

Note: Hypervisor Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.


This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 16, 08:36 UTC
Completed - The scheduled maintenance has been completed.
May 20, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 19:00 UTC
Scheduled - SCHEDULED MAINTENANCE: AMSTERDAM (EU7) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM114766574
Amsterdam (EU7): Friday May 19th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 5 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Apr 27, 22:01 UTC
Completed - The scheduled maintenance has been completed.
May 20, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 20:01 UTC
Scheduled - Impact: Cloud Backup Service will not be available through the UI/API. Clients will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window.

Dear Client
On the dates and times listed below Operations will be performing scheduled maintenance in following location. This maintenance is needed to upgrade the Cloud Backup Service to the 4.1 release. During this maintenance client will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window. With the 4.1 release we recommend clients perform upgrade to latest version of restore helpers for optimal performance. See release notes for more detail.

Release Notes for Cloud Backup V4.1 can be found here.
https://docs.mcp-services.net/display/CCD/Cloud+Backup+V4.1+Customer+Release+Notes

Change Reference Number: CHM114309649
Israel (IL1, IL2): Friday May 19th 11:00 PM Israel Daylight Time (20:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 17, 09:21 UTC
Completed - The scheduled maintenance has been completed.
May 20, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 20:00 UTC
Scheduled - Impact: Cloud Backup Service will not be available through the UI/API. Clients will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window.

Dear Client
On the dates and times listed below Operations will be performing scheduled maintenance in following location. This maintenance is needed to upgrade the Cloud Backup Service to the 4.1 release. During this maintenance client will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window. With the 4.1 release we recommend clients perform upgrade to latest version of restore helpers for optimal performance. See release notes for more detail.

Release Notes for Cloud Backup V4.1 can be found here.
https://docs.mcp-services.net/display/CCD/Cloud+Backup+V4.1+Customer+Release+Notes

Change Reference Number: CHM114309649
Israel (IL1, IL2): Friday May 19th 11:00 PM Israel Daylight Time (20:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 17, 20:57 UTC
May 19, 2017
Completed - The scheduled maintenance has been completed.
May 19, 20:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 12:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud UI/API. During this maintenance, we will be upgrading storage devices to the latest vendor approved and tested OS release. We are not expecting any impact to the Admin UI/API or our client cloud environments. The Admin UI/API and Community will remain available.

Change Reference Number: CHM114855373
Hong Kong (AP5): Friday May 19th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
May 9, 00:11 UTC
Completed - The scheduled maintenance has been completed.
May 19, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 11:00 UTC
Scheduled - Impact: Client Cloud Servers utilizing Standard and High Performance storage may notice a decrease in storage i/o performance during the duration of the maintenance.

Dear Client

On the date listed below Dimension Data Operations will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform capacity additions on the storage infrastructure supporting our Cloud Services. During this capacity increase storage caching services will be offline. Depending on storage usage as this time, clients may see a decrease in storage performance during the duration of the window. The Admin UI/API will remain available.

Change Reference Number: CHM114721656
Sydney (AU1,AU9): Friday May 19th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 15, 00:00 UTC
May 18, 2017

No incidents reported.

May 17, 2017

No incidents reported.

May 16, 2017

No incidents reported.

May 15, 2017

No incidents reported.