In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 19:00 UTC
Scheduled - SCHEDULED MAINTENANCE: LONDON (EU8) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0004691
London (EU8): Friday July 10th 09:00 PM Central European Standard Time (19:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 19:00 UTC
Scheduled - SCHEDULED MAINTENANCE: FRANKFURT (EU6) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0004689
Frankfurt (EU6): Friday July 10th 09:00 PM Central European Standard Time (19:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
AC - Canberra ? Operational
NTT Cloud Portal ? Operational
NTT Cloud AC2 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
AF - Johannesburg Operational
NTT Cloud Portal ? Operational
Managed Hosting JNB01 Operational
NTT Cloud AF1 ? Operational
NTT Cloud - AF3 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AF1 ? Operational
CSfS AF4 ? Operational
CSfS AF5 ? Operational
CPNC ? Operational
EMaaS AF1 ? Operational
Hosted UC AF3 ? Operational
Services Portal AF1 ? Operational
NTT Cloud Portal AU Operational
AU - Melbourne Operational
Managed Hosting MEL01 ? Operational
NTT Cloud AU2 ? Operational
NTT Cloud AU10 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM AU2 ? Operational
AU - New Zealand Operational
Managed Hosting HLZ01 ? Operational
NTT Cloud AU8 ? Operational
NTT Cloud AU11 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM AU8 ? Operational
Hosted UC AU11 ? Operational
Hosted UC AU12 ? Operational
AU - Sydney Operational
Managed Hosting SYD01 ? Operational
NTT Cloud AU1 ? Operational
NTT Cloud AU6 ? Operational
NTT Cloud AU9 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSFM AU1 ? Operational
EMaaS AU9 ? Operational
Hosted UC AU9 ? Operational
Services Portal AU1 ? Operational
Hosted Desktop SYD01 Operational
NTT Cloud Portal AP ? Operational
AP - Hong Kong Operational
Managed Hosting HKG01 ? Operational
NTT Cloud AP2 ? Operational
NTT Cloud AP5 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AP2 ? Operational
Services Portal AP2 ? Operational
AP - Malaysia Operational
Managed Hosting KUL01 Operational
NTT Cloud AP13 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
CSFS AP14 ? Operational
NTT Cloud AP16 ? Operational
CSFS AP17 ? Operational
AP - Singapore Operational
Managed Hosting SIN01 Operational
NTT Cloud AP3 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS Operational
CSfM AP3 ? Operational
CSfS AP9 ? Operational
CSfS AP10 ? Operational
Services Portal AP3 Operational
CaaS AP6 ? Operational
CaaS AP7 ? Operational
AP - Thailand ? Operational
Managed Hosting BKK01 Operational
NTT Cloud AP18 ? Operational
Cloud Backup ? Operational
Cloud Monitoring Operational
CSFS AP19 Operational
AP - Tokyo Operational
Managed Hosting HND01 ? Operational
NTT Cloud AP1 ? Operational
NTT Cloud - AP4 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AP1 ? Operational
CA - Canada ? Operational
Managed Hosting YYZ01 ? Operational
NTT Cloud Portal Operational
NTT Cloud CA1 ? Operational
NTT Cloud CA2 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
NTT Cloud Portal EU ? Operational
EU - Amsterdam Operational
Managed Hosting AMS01 ? Operational
NTT Cloud EU1 ? Operational
NTT Cloud EU7 ? Operational
Cloud Backups Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
EU - Belgium Operational
CaaS EU9 ? Operational
CPNC ? Operational
EU - Germany Under Maintenance
Managed Hosting FRA01 ? Operational
NTT Cloud EU6 ? Under Maintenance
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
EU - United Kingdom Under Maintenance
Managed Hosting LHR02 ? Operational
Managed Hosting LHR03 ? Operational
NTT Cloud EU2 ? Operational
NTT Cloud EU8 ? Under Maintenance
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM EU2 ? Operational
EMaaS EU8 ? Operational
Services Portal EU2 ? Operational
IL - Israel Operational
NTT Cloud Portal Operational
CaaS IL1 Operational
CaaS IL2 Operational
Cloud Backup Operational
CPNC ? Operational
NTT Cloud Portal NA ? Operational
NA - US East ? Operational
Managed Hosting ASH01 ? Operational
Managed Hosting ASH02 ? Operational
Managed Hosting PCI01 ? Operational
NTT Cloud NA1 ? Operational
NTT Cloud NA5 ? Operational
NTT Cloud NA9 ? Operational
Cloud Backup Operational
Cloud NAS Operational
Cloud Monitoring Operational
CPNC ? Operational
CSfM NA5 ? Operational
EMaaS NA9 ? Operational
Hosted UC NA9 ? Operational
Services Portal NA5 ? Operational
NA - US West ? Operational
Managed Hosting SJC03 ? Operational
Managed Hosting - SNU01 ? Operational
Managed Hosting PCI02 ? Operational
NTT Cloud - NA3 ? Operational
NTT Cloud - NA12 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM - NA3 ? Operational
IT & Operational Systems ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled - SCHEDULED MAINTENANCE: CANADA (CA2) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients expected.

Dear Client

On the dates listed below engineers will be decommissioning legacy equipment supporting the Cloud UI/API. There is low risk of disruptions to the Cloud UI/API during this maintenance.

Change Reference Number: CHG0004633
Canada: (CA2): Friday July 10th 07:00 PM Eastern Daylight Time (23:00 UTC)
Expected Total Duration: 2 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 25, 22:49 UTC
We will be performing security upgrades to the infrastructure running the CloudControl API application that supports Europe (EU) Geographic Region during a one hour window:

CloudControl Software Change Id: CCOCHANGE-142
Date: July 14, 2020
Time: 09:00 PM Central European Summer Time (19:00 UTC)
Expected Total Duration: 1 hour

This maintenance will update the CloudControl’s API underlying infrastructure to support updated NTT security guidelines.

No Cloud Servers or Network assets will be affected. The UI will also remain available. However, the CloudControl API in the region will be unavailable during the software upgrade in the duration listed above.
Posted on Jun 9, 20:03 UTC
We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions EXCEPT Australia (AU) on Thursday July 16th during the normal software upgrade window in each region. This change was already applied in Australia on Thursday July 9th (CCCHANGE-290).

CloudControl Software Change Id: CCCHANGE-291
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 60 minutes

This minor API software upgrade updates the application environment version and applies several updates to the usage tracking system.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above.
Posted on Jul 10, 19:01 UTC
We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions EXCEPT Australia (AU) on Thursday July 16th during the normal software upgrade window in each region. This change was already applied in Australia on Thursday July 9th (CCCHANGE-290).

CloudControl Software Change Id: CCCHANGE-291
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 60 minutes

This minor API software upgrade updates the application environment version and applies several updates to the usage tracking system.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above.
Posted on Jul 10, 19:02 UTC
We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions EXCEPT Australia (AU) on Thursday July 16th during the normal software upgrade window in each region. This change was already applied in Australia on Thursday July 9th (CCCHANGE-290).

CloudControl Software Change Id: CCCHANGE-291
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 60 minutes

This minor API software upgrade updates the application environment version and applies several updates to the usage tracking system.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above.
Posted on Jul 10, 19:03 UTC
We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions EXCEPT Australia (AU) on Thursday July 16th during the normal software upgrade window in each region. This change was already applied in Australia on Thursday July 9th (CCCHANGE-290).

CloudControl Software Change Id: CCCHANGE-291
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 60 minutes

This minor API software upgrade updates the application environment version and applies several updates to the usage tracking system.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above.
Posted on Jul 10, 19:03 UTC
We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions EXCEPT Australia (AU) on Thursday July 16th during the normal software upgrade window in each region. This change was already applied in Australia on Thursday July 9th (CCCHANGE-290).

CloudControl Software Change Id: CCCHANGE-291
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 60 minutes

This minor API software upgrade updates the application environment version and applies several updates to the usage tracking system.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above.
Posted on Jul 10, 19:04 UTC
We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions EXCEPT Australia (AU) on Thursday July 16th during the normal software upgrade window in each region. This change was already applied in Australia on Thursday July 9th (CCCHANGE-290).

CloudControl Software Change Id: CCCHANGE-291
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 60 minutes

This minor API software upgrade updates the application environment version and applies several updates to the usage tracking system.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above.
Posted on Jul 10, 19:05 UTC
SCHEDULED MAINTENANCE: HONG KONG (AP5) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0004693
Hong Kong (AP5): Friday July 17th 09:00 AM Japan Standard (12:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jun 25, 22:18 UTC
SCHEDULED MAINTENANCE: SINGAPORE (AP3) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0004692
Singapore (AP3): Friday July 17th 09:00 AM Japan Standard (12:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jun 25, 22:26 UTC
SCHEDULED MAINTENANCE: SINGAPORE (AP6) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Managed Hosting Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Managed Hosting Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0004932
Singapore (AP6): Friday July 17th 9:00 PM Japan Standard Time (12:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jul 9, 19:06 UTC
SCHEDULED MAINTENANCE: MALAYSIA (AP13,AP14) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform replace of storage component supporting the Cloud Services. Due to recent errors on device vendor has recommended replacement of device, to prevent any unplanned disruptions of service. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0004762
Malaysia (AP13,AP14): Friday July 17th 9:00 PM Japan Standard Time (12:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jun 30, 17:27 UTC
SCHEDULED MAINTENANCE: SINGAPORE (AP10) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0004940
Singapore (AP10): Friday July 17th 9:00 PM Japan Standard Time (12:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jul 9, 19:09 UTC
SCHEDULED MAINTENANCE: JOHANNESBURG (AF3) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0004694
Johannesburg: (AF3): Friday July 17th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jun 25, 22:24 UTC
Update - Previously scheduled change CHG0004045 has been rescheduled from July 3rd to July 17th 9:00 PM CEST.
Jun 29, 16:08 UTC
Scheduled - SCHEDULED MAINTENANCE: LONDON (EU7,LHR03) CPNC INFRASTRUCTURE

Impact: During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes.

Dear Client

On the date and time listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform vendor recommended IOS upgrade to network devices supporting the CPNC service. Current IOS is soon to be end of life. During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes while the devices reload. Clients with High Availability may see brief latency during fail-over process.

Change Reference Number: CHG0004045
London (EU7,LHR03): Friday July 17 09:00 PM CEST (19:00 UTC)
Expected Total Duration: 4 Hour.

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 16, 22:06 UTC
SCHEDULED MAINTENANCE: US EAST (NA9) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0004833
US East: (NA9): Sunday July 19th 05:30 PM US Pacific Standard Time 20/7 00:30 UTC)
Expected Total Duration: 63 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jul 8, 19:34 UTC
SCHEDULED MAINTENANCE: FRANKFURT (EU6) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0004500
Frankfurt (EU6): Friday July 20th 09:00 PM Central European Standard Time (19:00 UTC)
Expected Total Duration: 72 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jun 16, 21:56 UTC
SCHEDULED MAINTENANCE: SINGAPORE (AP3) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0004828
Singapore (AP3): Tuesday July 21st 9:30 AM Japan Standard Time (00:30 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jul 9, 19:12 UTC
We will be performing security upgrades to the infrastructure running the CloudControl API application that supports the Israel (IL) Geographic Region during a one hour window:

CloudControl Software Change Id: CCOCHANGE-144
Date: July 21, 2020
Time: 11:00 PM Israel Summer Time (20:00 UTC)
Expected Total Duration: 1 hour

This maintenance will update the CloudControl’s API underlying infrastructure to support updated NTT security guidelines.

No Cloud Servers or Network assets will be affected. The UI will also remain available. However, the CloudControl API in the region will be unavailable during the software upgrade in the duration listed above.
Posted on Jun 9, 20:12 UTC
SCHEDULED MAINTENANCE: SYDNEY (AU1,AU9) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0004945
Sydney (AU1,AU9): Friday July 24th 09:00 PM AEST (11:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally
Posted on Jul 9, 19:32 UTC
SCHEDULED MAINTENANCE: SINGAPORE (AP9) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0004940
Singapore (AP9): Friday July 24th 9:00 PM Japan Standard Time (12:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jul 9, 19:35 UTC
SCHEDULED MAINTENANCE: FRANFURT (EU6,FRA01) CPNC INFRASTRUCTURE

Impact: During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes.

Dear Client

On the date and time listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform vendor recommended IOS upgrade to network devices supporting the CPNC service. This is to address issue identified in current IOS that can cause unplanned outage. During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes while the devices reload. Clients with High Availability may see brief latency during fail-over process.

Change Reference Number: CHG0004475
Frankfurt (EU6,FRA01): Friday July 24 09:00 PM CEST (19:00 UTC)
Expected Total Duration: 4 Hour.

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jun 30, 17:24 UTC
Scheduled - SCHEDULED MAINTENANCE: MELBOURNE (AU2,AU10,MEL01) CPNC INFRASTRUCTURE

Impact: During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes.

Dear Client
On the date and time listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform vendor recommended IOS upgrade to network devices supporting the CPNC service. Current IOS is soon to be end of life. During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes while the devices reload. Clients with High Availability may see brief latency during fail-over process.

Change Reference Number: CHG0004044
Melbourne (AU2,AU10,MEL01): Friday July 25th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 4 Hour.

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 25, 11:00 UTC
Past Incidents
Jul 10, 2020
Completed - The scheduled maintenance has been completed.
Jul 10, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 18:03 UTC
Scheduled - SCHEDULED MAINTENANCE: ISRAEL (IL1,IL2) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients expected.

Dear Client

On the dates listed below engineers will be decommissioning legacy equipment supporting the Cloud UI/API. There is low risk of disruptions to the Cloud UI/API during this maintenance.

Change Reference Number: CHG0004633
Israel (IL1, IL2): Friday July 10th 09:00 PM Israel Daylight Time (18:00 UTC)
Expected Total Duration: 2 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 25, 22:51 UTC
Completed - The scheduled maintenance has been completed.
Jul 10, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 10:00 UTC
Scheduled - SCHEDULED MAINTENANCE: NEW ZEALAND (AU11) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0004688
New Zealand (AU11): Friday July 10th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 25, 22:47 UTC
Jul 9, 2020
Completed - The scheduled maintenance has been completed.
Jul 9, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 18:00 UTC
Scheduled - SCHEDULED MAINTENANCE: JOHANNESBURG (AF5) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform repairs to the storage infrastructure supporting Cloud Services. During this maintenance we will be removing errored node from storage cluster. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0004242
Johannesburg: (AF5): Monday July 6th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 72 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally
Jun 4, 22:56 UTC
Completed - The scheduled maintenance has been completed.
Jul 9, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 11:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in the Australia (AU) Geographic Region on Thursday July 9th, 2020 during the normal software upgrade window for that region:

CloudControl Software Change Id: CCCHANGE-290
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region

Expected Total Duration: 15 minutes during a 60 minute window.

This minor API software upgrade updates the application environment version and applies several knock-on changes to the usage tracking system.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API and UI will be unavailable during the software upgrade for the duration listed above.
Jul 6, 06:04 UTC
Completed - The scheduled maintenance has been completed.
Jul 9, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 09:01 UTC
Scheduled - We will be performing security upgrades to the infrastructure running the CloudControl API application that supports North America (NA) Geographic Region during a one hour window:

CloudControl Software Change Id: CCOCHANGE-141
Date: July 9, 2020
Time: 05:00 AM Eastern Daylight / 2:00 AM Pacific Daylight (09:00 UTC)
Expected Total Duration: 1 hour

This maintenance will update the CloudControl’s API underlying infrastructure to support updated NTT security guidelines.

No Cloud Servers or Network assets will be affected. The UI will also remain available. However, the CloudControl API in the region will be unavailable during the software upgrade in the duration listed above.
Jun 9, 19:59 UTC
Completed - Maintenance has completed successfully.
Jul 9, 04:27 UTC
Update - Due to unforeseen reasons, the ISP has extended the maintenance by an hour beyond its normal end time.
Jul 9, 03:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 01:43 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 6, 23:46 UTC
Scheduled - EMERGENCY MAINTENANCE: FRANKFURT (EU6, FRA01) CLOUD INFRASTRUCTURE

Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.

Dear Client
On the date listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud location. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the maintenance window.

Change Reference Number: CHG0004826
Europe (Frankfurt (EU6): Thursday July 9th 01:30 AM Central European Standard (8/7 23:30 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 6, 21:45 UTC
Jul 8, 2020
Completed - The scheduled maintenance has been completed.
Jul 8, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 10:01 UTC
Scheduled - We will be performing security upgrades to the infrastructure running the CloudControl API application that supports Canada (CA) Geographic Region during a one hour window:

CloudControl Software Change Id: CCOCHANGE-140
Date: July 8, 2020
Time: 06:00 AM Eastern Daylight / 3:00 AM Pacific Daylight (10:00 UTC)
Expected Total Duration: 1 hour

This maintenance will update the CloudContrl’s API underlying infrastructure to support updated NTT security guidelines.

No Cloud Servers or Network assets will be affected. The UI will also remain available. However, the CloudControl API in the region will be unavailable during the software upgrade in the duration listed above.
Jun 9, 19:57 UTC
Completed - The scheduled maintenance has been completed.
Jul 8, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 18:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 9, 17:45 UTC
Jul 7, 2020
Completed - The scheduled maintenance has been completed.
Jul 7, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 06:30 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0004623
Sydney (AU9): Tuesday July 7th 04:30 PM Australia Eastern Daylight Time (06:30 UTC)
Expected Total Duration: 17 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jun 23, 21:33 UTC
Jul 6, 2020
Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020
Completed - The scheduled maintenance has been completed.
Jul 3, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 00:00 UTC
Update - Change CHG0004474 has been rescheduled by our vendor to Friday July 3rd 02:00 AM CEST (00:00 UTC)
Jun 24, 19:18 UTC
Scheduled - SCHEDULED MAINTENANCE: FRANKFURT (EU6,FRA01) CLOUD INFRASTRUCTURE

Impact: No impact to clients expected. There is a high risk of network latency during maintenance window.

Dear Client

On the date listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud location. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a high risk latency during the maintenance window.

Change Reference Number: CHG0004474
Frankfurt (EU6,FRA01): Friday July 3rd 02:00 AM CEST (00:00 UTC)
Expected Total Duration: 4 hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 16, 21:10 UTC
Jul 2, 2020
Completed - The scheduled maintenance has been completed.
Jul 2, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 06:30 UTC
Scheduled - SCHEDULED MAINTENANCE: SYDNEY (AU9) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0004626
Sydney (AU9): Tuesday June 30th 04:30 PM Australia Eastern Daylight Time (06:30 UTC)
Expected Total Duration: 58 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jun 23, 20:52 UTC
Completed - The scheduled maintenance has been completed.
Jul 2, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 10:00 UTC
Scheduled - We will be performing security upgrades to the infrastructure running the CloudControl API application that supports Australia (AU) Geographic Region during a one hour window:

CloudControl Software Change Id: CCOCHANGE-139
Date: July 2, 2020
Time: 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 1 hour

This maintenance will update the CloudContrl’s API underlying infrastructure to support updated NTT security guidelines.

No Cloud Servers or Network assets will be affected. The UI will also remain available. However, the CloudControl API in the region will be unavailable during the software upgrade in the duration listed above.
Jun 9, 19:52 UTC
Completed - The scheduled maintenance has been completed.
Jul 2, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 23:30 UTC
Update - Change CHG0004513 has been rescheduled by vendor to July 2 1:30 AM CEST
Jun 24, 19:10 UTC
Scheduled - SCHEDULED MAINTENANCE: FRANKFURT (EU6,FRA01) CLOUD INFRASTRUCTURE

Impact: No impact to clients expected.

Dear Client

On the dates listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud locations. This circuit is currently our secondary link engineers do not expect any impact to our clients.

Change Reference Number: CHG0004513
Frankfurt (EU6,FRA01): Thursday July 2nd 01:30 AM CEST (1/7 23:30 UTC)
Expected Total Duration: 4 hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 16, 21:04 UTC
Jul 1, 2020
Completed - The scheduled maintenance has been completed.
Jul 1, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 20:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Wednesday July 1st during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-289
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

This minor UI software upgrade updates the UI to display new the OS Units usage elements introduced in yesterday’s API update (CCCHANGE-288). For complete details, see:

Introduction to OS Units - https://docs.mcp-services.net/x/7oBs

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade in the duration listed above.
Jun 23, 19:58 UTC
Completed - The scheduled maintenance has been completed.
Jul 1, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 19:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Wednesday July 1st during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-289
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

This minor UI software upgrade updates the UI to display new the OS Units usage elements introduced in yesterday’s API update (CCCHANGE-288). For complete details, see:

Introduction to OS Units - https://docs.mcp-services.net/x/7oBs

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade in the duration listed above.
Jun 23, 19:58 UTC
Completed - The scheduled maintenance has been completed.
Jul 1, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 18:01 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Wednesday July 1st during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-289
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

This minor UI software upgrade updates the UI to display new the OS Units usage elements introduced in yesterday’s API update (CCCHANGE-288). For complete details, see:

Introduction to OS Units - https://docs.mcp-services.net/x/7oBs

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade in the duration listed above.
Jun 23, 19:57 UTC
Completed - The scheduled maintenance has been completed.
Jul 1, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 11:00 UTC
Scheduled - EMERGENCY MAINTENANCE: MELBOURNE (AU10, MEL01) INFRASTRUCTURE

Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform replacement of network component supporting cloud and Managed Hosting services, to prevent unplanned outage. This is a switch device and all connections are redundant on second switch. Although this should be a no impact change , there is a medium risk of brief latency and or packet loss during switch fail-over for both cloud and managed hosting services.

Change Reference Number: CHG0004662
Melbourne (AU10, MEL01): Wednesday July 1st 09:00 PM AEST (11:00 UTC)
Expected Total Duration: 4 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 26, 19:15 UTC
Completed - The scheduled maintenance has been completed.
Jul 1, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 12:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Wednesday July 1st during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-289
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

This minor UI software upgrade updates the UI to display new the OS Units usage elements introduced in yesterday’s API update (CCCHANGE-288). For complete details, see:

Introduction to OS Units - https://docs.mcp-services.net/x/7oBs

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade in the duration listed above.
Jun 23, 19:56 UTC
Completed - The scheduled maintenance has been completed.
Jul 1, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 10:02 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Wednesday July 1st during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-289
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

This minor UI software upgrade updates the UI to display new the OS Units usage elements introduced in yesterday’s API update (CCCHANGE-288). For complete details, see:

Introduction to OS Units - https://docs.mcp-services.net/x/7oBs

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade in the duration listed above.
Jun 23, 19:55 UTC
Completed - The scheduled maintenance has been completed.
Jul 1, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 09:01 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Wednesday July 1st during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-289
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

This minor UI software upgrade updates the UI to display new the OS Units usage elements introduced in yesterday’s API update (CCCHANGE-288). For complete details, see:

Introduction to OS Units - https://docs.mcp-services.net/x/7oBs

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade in the duration listed above.
Jun 23, 19:55 UTC
Jun 30, 2020
Completed - The scheduled maintenance has been completed.
Jun 30, 20:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 20:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday June 30th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-288
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor API software upgrade changes the usage elements under which OS Units are accrued. Instead of all usage being calculated under a single OS Units element, usage will now accrue under different usage elements depending on the OS Group. For complete details, see:

Introduction to OS Units - https://docs.mcp-services.net/x/7oBs

All usage after this release will be calculated under the new OS Unit elements. The UI will be updated to display these elements when viewing servers and images in a UI release on Wednesday July 1st (CCCHANGE-289).

The release also contains a number of minor improvements designed to improve the reliability of functions. As a side effect of one of these changes, note that Client-to-Site VPN users will be logged off the VPN when a VLAN is added to a Network Domain as described in:

How to Deploy a VLAN on a Network Domain - https://docs.mcp-services.net/x/3AAk

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, both the CloudControl API will be unavailable during the software upgrade in the duration listed above.
Jun 23, 19:44 UTC
Completed - The scheduled maintenance has been completed.
Jun 30, 19:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 19:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday June 30th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-288
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor API software upgrade changes the usage elements under which OS Units are accrued. Instead of all usage being calculated under a single OS Units element, usage will now accrue under different usage elements depending on the OS Group. For complete details, see:

Introduction to OS Units - https://docs.mcp-services.net/x/7oBs

All usage after this release will be calculated under the new OS Unit elements. The UI will be updated to display these elements when viewing servers and images in a UI release on Wednesday July 1st (CCCHANGE-289).

The release also contains a number of minor improvements designed to improve the reliability of functions. As a side effect of one of these changes, note that Client-to-Site VPN users will be logged off the VPN when a VLAN is added to a Network Domain as described in:

How to Deploy a VLAN on a Network Domain - https://docs.mcp-services.net/x/3AAk

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, both the CloudControl API will be unavailable during the software upgrade in the duration listed above.
Jun 23, 19:43 UTC
Completed - The scheduled maintenance has been completed.
Jun 30, 18:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 18:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday June 30th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-288
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor API software upgrade changes the usage elements under which OS Units are accrued. Instead of all usage being calculated under a single OS Units element, usage will now accrue under different usage elements depending on the OS Group. For complete details, see:

Introduction to OS Units - https://docs.mcp-services.net/x/7oBs

All usage after this release will be calculated under the new OS Unit elements. The UI will be updated to display these elements when viewing servers and images in a UI release on Wednesday July 1st (CCCHANGE-289).

The release also contains a number of minor improvements designed to improve the reliability of functions. As a side effect of one of these changes, note that Client-to-Site VPN users will be logged off the VPN when a VLAN is added to a Network Domain as described in:

How to Deploy a VLAN on a Network Domain - https://docs.mcp-services.net/x/3AAk

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, both the CloudControl API will be unavailable during the software upgrade in the duration listed above.
Jun 23, 19:42 UTC
Completed - The scheduled maintenance has been completed.
Jun 30, 12:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 12:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday June 30th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-288
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor API software upgrade changes the usage elements under which OS Units are accrued. Instead of all usage being calculated under a single OS Units element, usage will now accrue under different usage elements depending on the OS Group. For complete details, see:

Introduction to OS Units - https://docs.mcp-services.net/x/7oBs

All usage after this release will be calculated under the new OS Unit elements. The UI will be updated to display these elements when viewing servers and images in a UI release on Wednesday July 1st (CCCHANGE-289).

The release also contains a number of minor improvements designed to improve the reliability of functions. As a side effect of one of these changes, note that Client-to-Site VPN users will be logged off the VPN when a VLAN is added to a Network Domain as described in:

How to Deploy a VLAN on a Network Domain - https://docs.mcp-services.net/x/3AAk

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, both the CloudControl API will be unavailable during the software upgrade in the duration listed above.
Jun 23, 19:41 UTC
Completed - The scheduled maintenance has been completed.
Jun 30, 10:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 10:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday June 30th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-288
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor API software upgrade changes the usage elements under which OS Units are accrued. Instead of all usage being calculated under a single OS Units element, usage will now accrue under different usage elements depending on the OS Group. For complete details, see:

Introduction to OS Units - https://docs.mcp-services.net/x/7oBs

All usage after this release will be calculated under the new OS Unit elements. The UI will be updated to display these elements when viewing servers and images in a UI release on Wednesday July 1st (CCCHANGE-289).

The release also contains a number of minor improvements designed to improve the reliability of functions. As a side effect of one of these changes, note that Client-to-Site VPN users will be logged off the VPN when a VLAN is added to a Network Domain as described in:

How to Deploy a VLAN on a Network Domain - https://docs.mcp-services.net/x/3AAk

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, both the CloudControl API will be unavailable during the software upgrade in the duration listed above.
Jun 23, 19:40 UTC
Completed - The scheduled maintenance has been completed.
Jun 30, 09:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 09:01 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday June 30th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-288
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor API software upgrade changes the usage elements under which OS Units are accrued. Instead of all usage being calculated under a single OS Units element, usage will now accrue under different usage elements depending on the OS Group. For complete details, see:

Introduction to OS Units - https://docs.mcp-services.net/x/7oBs

All usage after this release will be calculated under the new OS Unit elements. The UI will be updated to display these elements when viewing servers and images in a UI release on Wednesday July 1st (CCCHANGE-289).

The release also contains a number of minor improvements designed to improve the reliability of functions. As a side effect of one of these changes, note that Client-to-Site VPN users will be logged off the VPN when a VLAN is added to a Network Domain as described in:

How to Deploy a VLAN on a Network Domain - https://docs.mcp-services.net/x/3AAk

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, both the CloudControl API will be unavailable during the software upgrade in the duration listed above.
Jun 23, 19:39 UTC
Jun 29, 2020
Resolved - Teams have validated service has been restored, incident stands resolved.
Jun 29, 22:30 UTC
Update - Engineers have identified issue and implemented fix. Currently they are performing testing to verify issue resolved.
Jun 29, 22:24 UTC
Update - We are continuing to investigate this issue.
Jun 29, 22:04 UTC
Update - Engineers have Identified an issue NTT Cloud AU11, impacting functionality of UI/API. Engineers are going to put the UI/API into Maintenance Mode until issue is resolved. Deployed Cloud Servers will continue to function as expected, however clients will not be able to perform any take through the UI/API.
Jun 29, 21:56 UTC
Investigating - We are currently investigating this issue.
Jun 29, 21:49 UTC
Resolved - Network connectivity in IL1 has been restored and being monitored
Jun 29, 05:41 UTC
Update - Network connectivity issue experienced in IL1 . Network engineers have been engaged and actively troubleshooting the issue
Jun 29, 04:51 UTC
Investigating - The network team has been engaged and they are investigating the issue
Jun 29, 03:57 UTC
Jun 28, 2020
Resolved - Engineer identified and fixed the issue. Services have been restored. Issue is resolved.
Jun 28, 03:26 UTC
Investigating - Clients will be unable to manage their resources. Technical engineers are engaged and troubleshooting the issue to restore services.
Jun 28, 03:17 UTC
Jun 27, 2020
Completed - The scheduled maintenance has been completed.
Jun 27, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 23:00 UTC
Scheduled - SCHEDULED MAINTENANCE: LONDON (EU8) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients expected.

Dear Client

On the dates listed below the Internet Service Provider for the following location will be performing network maintenance. The ISP will be performing maintenance on circuit in this facility. This circuit is currently our secondary link engineers do not expect any impact to our clients.

Change Reference Number: CHG0004608
London (EU8) Sunday June 28th 01:00 AM CEST (27/6 23:00 UTC)
Expected Total Duration: 30 minutes

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 23, 20:36 UTC
Completed - The scheduled maintenance has been completed.
Jun 27, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 04:00 UTC
Scheduled - SCHEDULED MAINTENANCE: US EAST (NA5,NA9, ASH02) CPNC INFRASTRUCTURE

Impact: During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes. Clients with High Availability may see brief latency during fail-over process.

Dear Client

On the date and time listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform vendor recommended IOS upgrade to network devices supporting the CPNC service. Current IOS is soon to be end of life. During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes while the devices reload. Clients with High Availability may see brief latency during fail-over process.

Change Reference Number: CHG0004140
US EAST (NA5,NA9, ASH02): Friday June 26th 09:00 PM US Pacific Daylight Time (27/6 04:00 UTC)
Expected Total Duration: 3 Hour.

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 16, 21:15 UTC
Completed - The scheduled maintenance has been completed.
Jun 27, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 04:03 UTC
Scheduled - EMERGENCY MAINTENANCE: US WEST (NA12) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing emergency maintenance in the following cloud locations. This maintenance is necessary to performing repairs of the infrastructure supporting the Hypervisor infrastructure to prevent unplanned outage. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0004697
US WEST (NA12): Friday June 26th 09:00 PM US Pacific Daylight Time (27/6 04:00 UTC)
Expected Total Duration: 1 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 25, 20:02 UTC
Completed - The scheduled maintenance has been completed.
Jun 27, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 04:02 UTC
Scheduled - EMERGENCY MAINTENANCE: US EAST (NA9) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing emergency maintenance in the following cloud locations. This maintenance is necessary to performing repairs of the infrastructure supporting the Hypervisor infrastructure to prevent unplanned outage. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0004675
US EAST (NA9): Friday June 26th 09:00 PM US Pacific Daylight Time (27/6 04:00 UTC)
Expected Total Duration: 1 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 25, 19:47 UTC
Completed - The scheduled maintenance has been completed.
Jun 27, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 19:02 UTC
Scheduled - SCHEDULED MAINTENANCE: LONDON (EU8) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Network Maintenance Mode for duration of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0004452
London(EU8): Friday June 26th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 5 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 15, 17:56 UTC
Jun 26, 2020
Completed - The scheduled maintenance has been completed.
Jun 26, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 20:01 UTC
Scheduled - EMERGENCY MAINTENANCE: EU GEO (ALL EU LOCATIONS) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients expected.

Dear Client

On the dates listed below engineers will be decommissioning legacy equipment supporting the Cloud UI/API. There is low risk of disruptions to the Cloud UI/API during this maintenance.

Change Reference Number: CHG0004289
EU GEO (All EU Locations) Friday June 26th 10:00 PM CEST (20:00 UTC)
Expected Total Duration: 2 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 25, 19:39 UTC
Completed - The scheduled maintenance has been completed.
Jun 26, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 11:00 UTC
Scheduled - SCHEDULED MAINTENANCE: SYDNEY (AU9) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0004334
Sydney (AU9): Friday June 26th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 9, 18:34 UTC
Completed - The scheduled maintenance has been completed.
Jun 26, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 11:00 UTC
Scheduled - SCHEDULED MAINTENANCE: MELBOURNE (AU10) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0004336
Melbourne (AU10): Friday June 26th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 9, 18:30 UTC