Monitoring - Dimension Data ticketing system is back online now and we will continue to address the problem's reported to us via ticketing system.
Jan 16, 06:06 UTC
Update - Technical teams have made some progress in investigating the issue, however ticketing system still continues to be inaccessible. Until tool is back up , we request you to please contact NOC directly over the phone if you need to report any problem. Thank you for your patience.
Jan 16, 04:43 UTC
Investigating - Dear Clients,

Dimension Data is currently experiencing issues with internal tools, hence we may not be able to respond to tickets. Technical teams have been involved to investigate the issue further, meanwhile if you want immediate assistance, please reach out to NOC via phone.
Jan 16, 02:29 UTC
AC - Canberra ? Operational
Dimension Data Public CaaS Portal   ? Operational
Public CaaS AC2   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
AF - Johannesburg Operational
Dimension Data Public CaaS Portal   ? Operational
Managed Hosting JNB01   Operational
Public CaaS AF1   ? Operational
Public CaaS - AF3   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CSfM AF1   ? Operational
CSfS AF4   ? Operational
CSfS AF5   ? Operational
CPNC   ? Operational
EMaaS AF1   ? Operational
Hosted UC AF3   ? Operational
Services Portal AF1   ? Operational
Dimension Data CaaS Portal AU   Operational
AU - Melbourne Operational
Managed Hosting MEL01   ? Operational
Public CaaS AU2   ? Operational
Public CaaS AU10   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
CSfM AU2   ? Operational
AU - New Zealand Operational
Managed Hosting HLZ01   ? Operational
Public CaaS AU8   ? Operational
Public CaaS AU11   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
CSfM AU8   ? Operational
Hosted UC AU11   ? Operational
Hosted UC AU12   ? Operational
AU - Sydney Operational
Managed Hosting SYD01   ? Operational
Public CaaS AU1   ? Operational
Public CaaS AU6   ? Operational
Public CaaS AU9   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
CSFM AU1   ? Operational
EMaaS AU9   ? Operational
Hosted UC AU9   ? Operational
Services Portal AU1   ? Operational
Hosted Desktop SYD01   Operational
Dimension Data Public CaaS Portal AP   ? Operational
AP - Hong Kong Operational
Managed Hosting HKG01   ? Operational
Public CaaS AP2   ? Operational
Public CaaS AP5   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CSfM AP2   ? Operational
Services Portal AP2   ? Operational
AP - Singapore Operational
Managed Hosting SIN01   Operational
Public CaaS AP3   ? Operational
Public CaaS AP6   ? Operational
Public CaaS AP7   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   Operational
CSfM AP3   ? Operational
CSfS AP9   ? Operational
CSfS AP10   ? Operational
Services Portal AP3   Operational
AP - Tokyo Operational
Managed Hosting HND01   ? Operational
Public Cloud AP1   ? Operational
Public CaaS - AP4   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CSfM AP1   ? Operational
CA - Canada ? Operational
Managed Hosting YYZ01   ? Operational
Dimension Data CaaS Portal   Operational
Public CaaS CA1   ? Operational
Public CaaS CA2   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
Dimension Data Public CaaS Portal EU   ? Operational
EU - Amsterdam Operational
Managed Hosting AMS01   ? Operational
Public CaaS EU1   ? Operational
Public CaaS EU7   ? Operational
Cloud Backups   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
EU - Belgium Operational
CaaS EU9   ? Operational
CPNC   ? Operational
EU - Germany Operational
Managed Hosting FRA01   ? Operational
Public CaaS EU6   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
EU - United Kingdom Operational
Managed Hosting LHR02   ? Operational
Managed Hosting LHR03   ? Operational
Public CaaS EU2   ? Operational
Public CaaS EU8   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
CSfM EU2   ? Operational
EMaaS EU8   ? Operational
Services Portal EU2   ? Operational
IL - Israel Operational
Dimension Data CaaS Portal   Operational
CaaS IL1   Operational
CaaS IL2   Operational
Cloud Backup   Operational
CPNC   ? Operational
Dimension Data Public CaaS Portal NA   ? Operational
NA - US East ? Operational
Managed Hosting ASH01   ? Operational
Managed Hosting ASH02   ? Operational
Managed Hosting IAD03   ? Operational
Public CaaS NA1   ? Operational
Public CaaS NA5   ? Operational
Public CaaS NA9   ? Operational
Cloud Backup   Operational
Cloud Files NA1   Operational
Cloud NAS   Operational
Cloud Monitoring   Operational
CPNC   ? Operational
CSfM NA5   ? Operational
EMaaS NA9   ? Operational
Hosted UC NA9   ? Operational
Services Portal NA5   ? Operational
NA - US West ? Operational
Managed Hosting SJC03   ? Operational
Managed Hosting - SNU01   ? Operational
Public CaaS - NA3   ? Operational
Public CaaS - NA12   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
CSfM - NA3   ? Operational
IT & Operational Systems   ? Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Impact: The UI/API will be in Hypervisor Maintenance Mode for first 3 hours of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Hypervisor Maintenance Mode for first 3 hours of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM116729608
Johannesburg (All Locations): Friday January 19th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 6 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.
Posted on Dec 14, 20:34 UTC
Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform rebalance of storage across available pools in the hypervisor infrastructure. Engineers do not expect any impact to deployed client virtual servers. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for client restrictions.

Change Reference Number: CHM117088017
Israel (IL2): Israel: Friday January 19th 11:00 PM Israel Standard Time (21:00 UTC)
Expected Total Duration: 6 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jan 17, 21:21 UTC
Impact: The UI/API will be in Hypervisor Maintenance Mode for first 3 hours of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Hypervisor Maintenance Mode for first 3 hours of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM115852744
North America (All Locations): Friday January 19th 09:00 PM US Pacific Standard Time (20/1 05:00 UTC)
Expected Total Duration: 6 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Dec 1, 20:58 UTC
Impact: Clients will not have Console Access to Cloud Servers during maintenance window.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrades of the infrastructure supporting the cloud console access. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested software. Engineers do not expect any impact to the UI/API or Client Cloud Servers, however console access to Cloud Servers will not be available.

Change Reference Number: CHM116887429
North America: (All Locations): Friday January 19th 09:00 PM US Pacific Standard Time (20/1 05:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jan 3, 20:55 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Backup Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Backups. The Admin UI/API and Community will remain available.

Change Reference Number: CHM116788060
Israel (IL1) Tuesday January 23 16:00 PM Israel Standard Time (14:00UTC)
Expected Total Duration: 3.5 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Dec 14, 21:11 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Backup Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Backups. The Admin UI/API and Community will remain available.

Change Reference Number: CHM116808483
Israel (IL2) Wednesday January 24th 16:00 PM Israel Standard Time (14:00UTC)
Expected Total Duration: 3.5 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Dec 14, 21:06 UTC
pact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to the UI/API. The Admin UI/API and Community will remain available.

Change Reference Number: CHM117040618
Sydney (AU9): Friday January 26th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 8 Hours
Posted on Jan 12, 14:29 UTC
Impact: The UI/API will be in UI Maintenance Mode for first 3 hours of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in UI/API Maintenance Mode for first 3 hours of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM116647334
Israel (IL1, IL2): Friday January 26th 09:00 PM Israel Standard Time (19:00 UTC)
Expected Total Duration: 6 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Dec 20, 20:23 UTC
mpact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM117049062
US EAST (NA5): Friday January 26th 09:00 PM US Pacific Standard Time (27/1 05:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jan 17, 07:12 UTC
Impact: Clients may see up to 3 seconds of latency or packet-loss during fail-over on two occasions during window. UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to implement additional protections against network storms. During the maintenance, engineers will be performing vendor recommended configuration changes to network devices. Changes will be made 1 device at a time. During fail-overs there is medium risk of brief packet drops and or latency during fail-over process. These are non-stateful fail-overs , open connections will reset. In addition, during this maintenance the UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM117041620
US WEST (NA12): Friday January 26th 09:00 PM US Pacific Standard Time (27/1 05:00 UTC)
Expected Total Duration: 3 Hours

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jan 17, 21:00 UTC
Impact: No impact to clients is expected.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. Engineers do not expect any impact to the UI/API or Client Cloud Servers.

Change Reference Number: CHM116784172
New Zealand (AU8): Friday February 2nd 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jan 3, 20:14 UTC
Impact: Clients will not have Console Access to Cloud Servers during maintenance window.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrades of the infrastructure supporting the cloud console access. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested software. Engineers do not expect any impact to the UI/API or Client Cloud Servers, however console access to Cloud Servers will not be available.

Change Reference Number: CHM116887272
Australia, New Zealand (All Locations): Friday February 2nd 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jan 3, 20:43 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services for SAP environment. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption the CSfS Service.

Change Reference Number: CHM117008273
Singapore (AP9): Friday Feb 2nd 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jan 12, 14:07 UTC
Impact: Client to Site AnyConnect VPN access to Cloud Environments will be unavailable for up to 30 minutes. In addition UI/API will be in Network Maintenance mode for duration of maintenance see notes below for restrictions.

Dear Client
On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform hardware upgrades to Client to Site VPN devices supporting Cloud Services. During this maintenance, engineers will be upgrading hardware supporting the Client to Site VPN service. During the maintenance window the Client to Site VPN service will be down for up to 30 minutes. Client Cloud Servers, CPNC Connections, and Console Access will remain up, and not expected to be impacted.

Change Reference Number: CHM117082568
Johannesburg: (AF1,AF3,AF5): Friday February 2nd 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 3 Hour

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jan 17, 21:55 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM117008869
US EAST (NA1): Friday February 2nd 09:00 PM US Pacific Standard Time (3/2 05:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.v
Posted on Jan 17, 07:45 UTC
mpact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM116319888
Israel (IL1): February 9th Friday 09:00 PM Israel Standard Time (19:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jan 17, 06:49 UTC
Past Incidents
Jan 18, 2018

No incidents reported today.

Jan 17, 2018

No incidents reported.

Jan 16, 2018
Completed - The scheduled maintenance has been completed.
Jan 16, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 14:01 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Backup Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Backups. The Admin UI/API and Community will remain available.

Change Reference Number: CHM116788234
Frankfurt (EU6): Tuesday January 16th 03:00 PM Central European Time (14:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Dec 14, 23:05 UTC
Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018
Completed - The scheduled maintenance has been completed.
Jan 13, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 05:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Managed Hosting Services. During this maintenance we will be upgrading storage switch devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Managed Hosting client servers connected to our SAN Storage Solution or Managed Hosting clients with Virtual Machines.

Change Reference Number: CHM116224013/CHM116223986
US EAST: (ASH01): Friday January 12th 09:00 PM US Pacific Standard Time (13/1 05:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Dec 13, 22:18 UTC
Completed - The scheduled maintenance has been completed.
Jan 13, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 21:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform rebalance of storage across available pools in the hypervisor infrastructure. Engineers do not expect any impact to deployed client virtual servers. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for client restrictions.

Change Reference Number: CHM117030437
Israel (IL1): Israel: Friday January 12th 11:00 PM Israel Standard Time (21:00 UTC)
Expected Total Duration: 6 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
Jan 10, 20:04 UTC
Jan 12, 2018
Completed - The scheduled maintenance has been completed.
Jan 12, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 11:00 UTC
Scheduled - Impact: The Cloud UI/API will be in Maintenance Mode for up to 3 hours see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in UI/API Maintenance Mode for first 3 hours of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM116730690
Australia/New Zealand (All Locations): Friday January 12th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 8 Hour

Note: UI/API Maintenance Mode:

1) The Admin UI/API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for any actions related to Cloud Servers or Networks. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Once the maintenance is complete, the ability to take actions related to Cloud Servers, Networks and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Dec 14, 20:28 UTC
Completed - The scheduled maintenance has been completed.
Jan 12, 13:00 UTC
Update - Hi All,This to inform you that the maintenance is extended by 2 hours.
Jan 12, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 11:00 UTC
Scheduled - Impact: UI/API will be in UI/API maintenance mode see note below for restrictions. In addition the Australia Geographic Region VPN and all Sydney Data Center VPN access will be down for up to 30 minutes. However vpn access will still be available for New Zealand and Melbourne through Data Center VPN. See link below for more info on Region VPN verse Data Center VPN. Sydney client CPNC connections and vm console access will remain available.

https://docs.mcp-services.net/display/CCD/How+to+Establish+a+Secure+VPN+Connection+to+Access+your+Cloud+Network+and+Servers

Dear Client
On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud and managed hosting platform. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release.

Change Reference Number: CHM116755961
Australia/ New Zealand (All Locations): Friday January 12th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.
Dec 14, 20:15 UTC
Completed - The scheduled maintenance has been completed.
Jan 12, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 01:00 UTC
Scheduled - Impact: There is a medium risk of brief periods of network latency during maintenance.

Dear Client

On the date listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud location. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the maintenance.

Change Reference Number: CHM117008800
Amsterdam (EU1,EU7,AMS01): Friday January 12th 02:00 AM Central European Time (01:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jan 9, 20:37 UTC
Completed - Hello All,

Ops Wiki is migrated to MCP 2.0 and Ops Wiki is now upgraded to version 6.1.1.

Regards,
Dimension Data Cloud Network Operations Center
Dimension Data
Jan 12, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 00:00 UTC
Scheduled - Dear All,

Ops Wiki will be migrating to MCP 2.0 and upgraded to version 6.1.1
Ops Wiki (https://wiki.opsource.net) will not be available during the maintenance period.
However, the DR site (https://wiki-dr.opsource.net) will be available for read only access.

Do not make changes to Ops Wiki DR pages during the change window

Regards,
Dimension Data Cloud Network Operations Center
Dimension Data
Jan 11, 23:50 UTC
Jan 11, 2018
Completed - The scheduled maintenance has been completed.
Jan 11, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 14:00 UTC
Scheduled - New Feature Availability in AF3 for Dimension Data CloudControl UI

The new Cloud Server Snapshots feature will be enabled for use in the AF3 (Johannesburg MCP 2.0) data center location on Thursday January 11th. There is no downtime or maintenance associated with this change so the enablement will occur outside of the software upgrade window.

See the following articles for details on this new functionality:

Introduction to Cloud Server Snapshots - https://docs.mcp-services.net/x/DoBk
How to Enable Cloud Server Snapshots on a Server - https://docs.mcp-services.net/x/EIBk
How to Take a Manual Cloud Server Snapshot - https://docs.mcp-services.net/x/FIBk
How to View and Manage Snapshots for a Cloud Server - https://docs.mcp-services.net/x/FoBk
How to Create a "Snapshot Preview" Cloud Server from a Successful Historical Snapshot - https://docs.mcp-services.net/x/GIBk
How to Migrate a "Snapshot Preview" Server to a Normal Cloud Server - https://docs.mcp-services.net/x/GoBk

Again, there is no downtime or maintenance associated with this enablement. This announcement is solely to make users aware of the availability of the new feature.
Jan 8, 22:51 UTC
Completed - The scheduled maintenance has been completed.
Jan 11, 20:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 20:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in in the Europe Geographic Region on Thursday January 11th during the normal software upgrade window in the region:

Time: 09:00 PM Central European Standard (20:00 UTC)
Expected Total Duration: 45 minutes

This minor software upgrade makes improvements to the CloudControl database infrastructure.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the Europe Geographic Region during the event.
Jan 8, 18:43 UTC
Completed - The scheduled maintenance has been completed.
Jan 11, 20:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 20:00 UTC
Scheduled - Scheduled Maintenance: Dimension Data CloudControl API Software Upgrade

We will be performing a minor software upgrade to the CloudControl API in in the Europe Geographic Region on Thursday January 11th during the normal software upgrade window in the region:

Time: 09:00 PM Central European Standard (20:00 UTC)
Expected Total Duration: 45 minutes

This minor software upgrade makes improvements to the CloudControl database infrastructure.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the Europe Geographic Region during the event.
Jan 9, 02:01 UTC
Jan 10, 2018
Completed - The scheduled maintenance has been completed.
Jan 10, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 13:01 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Backup Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Backups. The Admin UI/API and Community will remain available.

Change Reference Number: CHM116787776
Singapore (Cloud Backup): Wednesday January 10th 10:00 PM Japan Standard (13:00 UTC)
Expected Total Duration: 3.5 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Dec 14, 23:19 UTC
Jan 9, 2018
Completed - The scheduled maintenance has been completed.
Jan 9, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 10:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Backup Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Backups. The Admin UI/API and Community will remain available.

Change Reference Number: CHM116787927
Sydney (Cloud Backup): Tuesday January 9th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 3.5 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Dec 14, 21:51 UTC
Jan 8, 2018

No incidents reported.

Jan 7, 2018

No incidents reported.

Jan 6, 2018
Completed - The scheduled maintenance has been completed.
Jan 6, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 02:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM116641595
Canada: (CA1, CA2): Friday January 5th 09:00 PM Eastern Standard Time (6/1 02:00 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Dec 14, 21:21 UTC
Jan 5, 2018
Completed - The scheduled maintenance has been completed.
Jan 5, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 10:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM116533908
New Zealand (AU8,AU11): Friday January 5th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Dec 13, 21:15 UTC
Jan 4, 2018
Completed - The scheduled maintenance has been completed.
Jan 4, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 20:00 UTC
Scheduled - Impact: No client impact expected

Dear Client

On the date listed below engineers will be performing replacement of failed Power Distribution Unit in the locations listed below. Engineers have identified a failed power distribution unit suppling power to subset of equipment supporting the Cloud Locations listed below. There is currently no impact to clients, this change is to replace failed unit and restore power redundancies to equipment and reduce risk of unplanned outage.

Change Reference Number: CHM116993976
US EAST: (NA5,NA9): Thursday January 4th 12:00 PM US Pacific Standard Time (20:00 UTC)
Expected Total Duration: 2 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jan 4, 19:13 UTC