In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 20:01 UTC
Scheduled - Impact: No Impact to client is expected with exceptions. This is a medium risk maintenance. See exceptions below.

Dear Client

On the date listed below Operations will be performing maintenance in the following cloud locations. This maintenance is needed to perform upgrades to the network distribution layer, this upgrade will provide support for features in future cloud releases. During the maintenance engineers will be performing vendor recommended software upgrades to the switch infrastructure. The upgrades will be done in a rolling fashion with no expected impact to clients. Engineers will take every precaution to avoid client impact. However this is a medium risk maintenance with the possibility of brief latency and or packet loss.

Change Reference Number: CHM114153502
London (EU8): Friday March 24th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 8 Hours

Exceptions: Clients who opted to install custom solutions outside of our cloud solution without network redundancy my see outages during switch reloads.

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 20:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below Engineers will be performing Scheduled Maintenance in the following cloud locations. This maintenance is necessary to perform upgrades to our storage infrastructure. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to client cloud servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM114380402
Frankfurt (EU6): Friday March 24th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 20:00 UTC
Scheduled - Impact: No Impact to client is expected with exceptions. This is a medium risk maintenance. See exceptions below.

Dear Client

On the date listed below Operations will be performing maintenance in the following location. This maintenance is needed to perform upgrades to the network distribution layer, this upgrade will keep us aligned with vendor recommended IOS version. During the maintenance engineers will be performing vendor recommended software upgrades to the switch infrastructure. The upgrades will be done in a rolling fashion with no expected impact to clients. Engineers will take every precaution to avoid client impact. However this is a medium risk maintenance with the possibility of brief latency and or packet loss.

Change Reference Number: CHM114153502
London (LHR03): Friday March 24th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 8 Hours

Exceptions: Clients who opted to install custom solutions outside of our cloud solution without network redundancy my see outages during switch reloads.

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 20:00 UTC
Scheduled - Impact: No impact to clients is expected, this is a medium risk maintenance

Dear Client,

On the date listed below Engineers will be performing Urgent Maintenance in the following cloud location. This maintenance is necessary to perform maintenance in the storage infrastructure supporting or cloud infrastructure. Per vendor recommendations we will be rebooting device to correct an issue with management of the device. During the reload storage traffic will fail-over to redundant node. Engineers are not expecting any impact to clients cloud servers.

Change Reference Number: CHM114511782
Amsterdam (EU7 ): Friday March 24th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 12:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the scheduled dates listed below engineers will begin a project to perform hardware refresh of our storage infrastructure in the following locations. Over the next two weeks storage engineers will be performing steps to implement additional storage devices in the locations listed below. This maintenance is non client impacting.

Change Reference Number: CHM114517541
Hong Kong (AP2): Tuesday March 21st 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 2 Weeks

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 10:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the scheduled dates listed below engineers will begin a project to perform hardware refresh of our storage infrastructure in the following locations. Over the next two weeks storage engineers will be performing steps to implement additional storage devices in the locations listed below. This maintenance is non client impacting.

Change Reference Number: CHM114517541
Sydney (AU1): Tuesday March 21st 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 2 Weeks

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 04:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client,

On the scheduled dates listed below engineers will begin a project to perform hardware refresh of our storage infrastructure in the following locations. Over the next two weeks storage engineers will be performing steps to implement additional storage devices in the locations listed below. This maintenance is non client impacting.

Change Reference Number: CHM114517541
US EAST: (NA9/NA5): Tuesday March 21st 09:00 PM US Pacific Daylight Time (22/3 04:00 UTC)
Expected Total Duration: 2 Weeks

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 01:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client,

On the scheduled dates listed below engineers will begin a project to perform hardware refresh of our storage infrastructure in the following locations. Over the next two weeks storage engineers will be performing steps to implement additional storage devices in the locations listed below. This maintenance is non client impacting.

Change Reference Number: CHM114539619
Canada: (CA1, CA2): Tuesday March 21st 09:00 PM 09:00 PM Eastern Daylight Time (22/3 01:00 UTC)
Expected Total Duration: 2 Weeks

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
AC - Canberra ? Operational
Dimension Data Public CaaS Portal ? Operational
Public CaaS AC2 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
AF - Johannesburg Operational
Dimension Data Public CaaS Portal ? Operational
Managed Hosting JNB01 Operational
Public CaaS AF1 ? Operational
Public CaaS - AF3 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AF1 ? Operational
CSfS AF4 ? Operational
CSfS AF5 ? Operational
CPNC ? Operational
EMaaS AF1 ? Operational
Hosted UC AF3 ? Operational
Services Portal AF1 ? Operational
Dimension Data CaaS Portal AU Operational
AU - Melbourne Operational
Managed Hosting MEL01 ? Operational
Public CaaS AU2 ? Operational
Public CaaS AU10 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM AU2 ? Operational
AU - New Zealand Operational
Managed Hosting HLZ01 ? Operational
Public CaaS AU8 ? Operational
Public CaaS AU11 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM AU8 ? Operational
Hosted UC AU11 ? Operational
Hosted UC AU12 ? Operational
AU - Sydney Under Maintenance
Managed Hosting SYD01 ? Operational
Public CaaS AU1 ? Under Maintenance
Public CaaS AU6 ? Operational
Public CaaS AU9 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSFM AU1 ? Operational
EMaaS AU9 ? Operational
Hosted UC AU9 ? Operational
Services Portal AU1 ? Operational
Hosted Desktop SYD01 Operational
Dimension Data Public CaaS Portal AP ? Operational
AP - Hong Kong Under Maintenance
Managed Hosting HKG01 ? Operational
Public CaaS AP2 ? Under Maintenance
Public CaaS AP5 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AP2 ? Operational
Services Portal AP2 ? Operational
AP - Singapore Operational
Managed Hosting SIN01 Operational
Public CaaS AP3 ? Operational
Public CaaS AP6 ? Operational
Public CaaS AP7 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS Operational
CSfM AP3 ? Operational
CSfS AP9 ? Operational
CSfS AP10 ? Operational
Services Portal AP3 Operational
AP - Tokyo Operational
Managed Hosting HND01 ? Operational
Public Cloud AP1 ? Operational
Public CaaS - AP4 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AP1 ? Operational
CA - Canada ? Under Maintenance
Managed Hosting YYZ01 ? Operational
Dimension Data CaaS Portal Operational
Public CaaS CA1 ? Under Maintenance
Public CaaS CA2 ? Under Maintenance
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
Dimension Data Public CaaS Portal EU ? Operational
EU - Amsterdam Under Maintenance
Managed Hosting AMS01 ? Operational
Public CaaS EU1 ? Operational
Public CaaS EU7 ? Under Maintenance
Cloud Backups Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
EU - Belgium Operational
CaaS EU9 ? Operational
CPNC ? Operational
EU - Germany Operational
Managed Hosting FRA01 ? Operational
Public CaaS EU6 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
EU - United Kingdom Under Maintenance
Managed Hosting LHR02 ? Operational
Managed Hosting LHR03 ? Under Maintenance
Public CaaS EU2 ? Operational
Public CaaS EU8 ? Under Maintenance
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM EU2 ? Operational
EMaaS EU8 ? Operational
Services Portal EU2 ? Operational
IL - Israel Operational
Dimension Data CaaS Portal Operational
CaaS IL1 Operational
CaaS IL2 Operational
Cloud Backup Operational
CPNC ? Operational
Dimension Data Public CaaS Portal NA ? Operational
NA - US East ? Under Maintenance
Managed Hosting ASH01 ? Operational
Managed Hosting ASH02 ? Operational
Managed Hosting IAD03 ? Operational
Public CaaS NA1 ? Operational
Public CaaS NA5 ? Under Maintenance
Public CaaS NA9 ? Under Maintenance
Cloud Backup Operational
Cloud Files NA1 Operational
Cloud NAS Operational
Cloud Monitoring Operational
CPNC ? Operational
CSfM NA5 ? Operational
EMaaS NA9 ? Operational
Hosted UC NA9 ? Operational
Services Portal NA5 ? Operational
NA - US West ? Operational
Managed Hosting SJC03 ? Operational
Managed Hosting - SNU01 ? Operational
Public CaaS - NA3 ? Operational
Public CaaS - NA12 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM - NA3 ? Operational
SA - Sao Paulo Operational
Managed Hosting GRU01 Operational
Public CaaS SA1 ? Operational
Cloud NAS ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
CPNC ? Operational
IT & Operational Systems ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Impact: During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes.

Dear Client

On the date and time listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform vendor recommended IOS upgrade to network devices supporting the CPNC service. This upgrade is to address a recently identified bug that can cause an unexpected reboot of devices, when performing standard configuration changes. During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes while the devices reload. Clients with High Availability may see brief latency during fail-over process.

Change Reference Number: CHM114476220
US EAST 2(NA5,NA9,ASH02) Friday March 24th 09:00 PM US Pacific Daylight Time (25/3 04:00 UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Mar 20, 21:48 UTC
Impact: No impact to client cloud services expected.

Dear Client

On the date listed below engineers will be performing schedule maintenance in the following location. Engineers have identified a potential issue with a device in the network distribution layer. Engineers are taking preemptive measures to replace the device on the date and time listed below. Traffic has already been failed over to secondary device, engineers do not expect any impact to clients during the replacement of the device.

Change Reference Number: CHM113743718
US East (NA1) : Friday March 24th 09:00 PM Pacific Daylight Time (25/3 4:00 UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Mar 8, 00:08 UTC
Scheduled Maintenance: Dimension Data Cloud Monitoring Software Upgrade

We will be performing a major software upgrade of the Cloud Monitoring software in the Canada Geographic Region on Tuesday March 28th. Given the long-running nature of the upgrade, this event is being started at an earlier time than the usual software upgrade maintenance window in order to avoid impact during business hours:

Time: Beginning at 01:00 AM Eastern Daylight (05:00 UTC)
Expected Total Duration: Intermittent downtime over a 6 hour period starting at the start of the window

This upgrade will provide more timely collection of performance statistics and more granular reporting of those statistics, as well as improvements to ad-hoc report generation.

There is no effect on the Cloud UI, API, or deployed Cloud Servers and Networks. However, the Cloud Monitoring service will be intermittently unavailable and changes to Monitoring configurations will be blocked during the timeframe listed above.
Posted on Mar 17, 13:07 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below Dimension Data Operations will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. The Admin UI/API and Community will remain available.

Change Reference Number: CHM114517015
Tokyo (AP1/ AP4): Friday March 31st 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Mar 23, 07:31 UTC
Impact: No expected impact to clients.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will remain online and deployed client cloud servers will continue to function without interruption. Engineers do not expect any impact to clients.

Change Reference Number: CHM114169373 / CHM114517539
Singapore (AP3): Friday March 31st 09:00 PM Japan Standard Time (12:00 UTC)
Expected Total Duration: 5 Hours

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Mar 20, 22:12 UTC
Impact: No expected impact to clients.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will remain online and deployed client cloud servers will continue to function without interruption. Engineers do not expect any impact to clients.

Change Reference Number: CHM114169373 / CHM114517539
Singapore (AP3): Friday March 31st 09:00 PM Japan Standard Time (12:00 UTC)
Expected Total Duration: 5 Hours

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
UpdateSave
Posted on Mar 14, 22:55 UTC
Impact: No Impact to client is expected with exceptions. This is a medium risk maintenance. See exceptions below.

Dear Client

On the date listed below Operations will be performing maintenance in the following location. This maintenance is needed to perform upgrades to the network distribution layer, this upgrade will keep us aligned with vendor recommended IOS version. During the maintenance engineers will be performing vendor recommended software upgrades to the switch infrastructure. The upgrades will be done in a rolling fashion with no expected impact to clients. Engineers will take every precaution to avoid client impact. However this is a medium risk maintenance with the possibility of brief latency and or packet loss.

Change Reference Number: CHM114153329
Hong Kong (AP5) : Friday March 31 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 8 Hours

Exceptions: Clients who opted to install custom solutions outside of our cloud solution without network redundancy may see outages during switch reloads.

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Mar 7, 23:42 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below Engineers will be performing Scheduled Maintenance in the following cloud locations. This maintenance is necessary to perform upgrades to our storage infrastructure. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to client cloud servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM114380411
Frankfurt (EU6): Friday March 31st 09:00 PM Central European Standard Time (19:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally
UpdateSave
Posted on Mar 13, 23:43 UTC
Dear Client

On the date listed below Engineers will be performing Scheduled Maintenance in the following cloud locations. This maintenance is necessary to perform upgrades to our storage infrastructure . During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to client cloud servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM114380415
Belgium (EU9 ): Friday March 31st 09:00 PM Central European Standard Time (19:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Mar 13, 23:03 UTC
Impact: No Impact to client is expected. This is a medium risk maintenance.

Dear Client

On the date listed below Operations will be performing maintenance in the following cloud locations. This maintenance is needed to perform upgrades to the network distribution layer, this upgrade will provide support for features in future cloud releases. During the maintenance engineers will be performing vendor recommended software upgrades to the switch infrastructure. The upgrades will be done in a rolling fashion with no expected impact to clients. Engineers will take every precaution to avoid client impact. However this is a medium risk maintenance with the possibility of brief latency and or packet loss.

Change Reference Number: CHM114153678
Canada (CA2) : Friday March 31st 9:00 PM Eastern Daylight Time (1/4 01:00 UTC)
Expected Total Duration: 8 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Mar 14, 19:25 UTC
Dear Cloud client,

Dimension Data is retiring the Classic UI and Cloud Files feature of its Cloud (CaaS) services on
3 April 2017. Support for both the Classic UI and Cloud Files will cease as of that date.

Classic UI
Commencing on 3 April 2017, you will be directed to a message page when attempting to access the Classic UI. This message page will contain instructions for accessing the Updated UI, as well as a link to the URL for the Updated UI.
You will already see a similar message page If your Vendor has already been transitioned to the Updated UI. While the Classic UI may still be accessed through this message page until 3 April 2017, Dimension Data recommends that you utilize the Updated UI at your earliest convenience.
If your Vendor has not been transitioned to the Updated UI by 3 April 2017 you will be provided with a message page containing a link to an unbranded version of the Updated UI.
The Classic UI will be formally retired, and thus no longer available for use, on 3 April 2017.

Cloud Files
Cloud Files is a legacy feature that Dimension Data only made available to certain clients and partners utilizing the North America Geography. If you are accessing the Cloud (CaaS) services via the URL for the Classic UI in the North America Geography, the message page noted above will also contain a link to a temporary administration UI for Cloud Files.
Starting 3 April 2017, you will no longer be able to create new Cloud Files accounts. Additionally, if you are an active user of Cloud Files, you will only be able to manage your existing Cloud Files accounts through the temporary administration UI or the API as of 3 April 2017. All access to Cloud Files (both via the temporary administration UI and the API) will be disabled on 1 May 2017. Please download all necessary files prior to this date. All Cloud Files accounts will be deleted shortly thereafter and no data will be retained.
Billing for use of the Cloud Files feature will cease at the end of the March 2017 billing cycle, which affords active Cloud Files users an additional month to migrate off the feature at no charge.
Dimension Data is not offering an alternative feature or service at this time.

Please contact us if you have any questions
Posted on Feb 16, 21:00 UTC
We will be performing a major software upgrade of the Cloud Monitoring software in the Asia-Pacific Geographic Region on Tuesday April 4th. Given the nature of the upgrade, the duration of this event is longer than normal:

Time: Beginning at 09:00 PM Japan Standard Time (12:00 UTC)
Expected Total Duration: Intermittent downtime over a 6 hour period starting at the start of the window

This upgrade will provide more timely collection of performance statistics and more granular reporting of those statistics, as well as improvements to ad-hoc report generation.

There is no effect on the Cloud UI, API, or deployed Cloud Servers and Networks. However, the Cloud Monitoring service will be intermittently unavailable and changes to Monitoring configurations will be blocked during the time frame listed above.
Posted on Mar 17, 15:30 UTC
SCHEDULED MAINTENANCE: SYDNEY (AU9) INFRASTRUCTURE MAINTENANCE

Impact: No expected impact to clients.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will remain online and deployed client cloud servers will continue to function without interruption. Engineers do not expect any impact to clients.

Change Reference Number: CHM114293866
Sydney (AU9): Friday – April 7th @ 09:00 PM Australian Eastern Standard Time (11:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Mar 24, 15:38 UTC
SCHEDULED MAINTENANCE: CANBERRA (CPNC) CLOUD INFRASTRUCTURE

Impact: During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes.

Dear Client

On the date and time listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform vendor recommended IOS upgrade to network devices supporting the CPNC service. This upgrade is to address a recently identified bug that can cause an unexpected reboot of devices, when performing standard configuration changes. During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes while the devices reload. Clients with High Availability may see brief latency during fail-over process.

Change Reference Number: CHM114526602
Canberra (AC2): Friday April 7th 10:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Mar 24, 11:13 UTC
Impact: No Impact to client is expected. This is a medium risk maintenance.

Dear Client

On the date listed below Operations will be performing maintenance in the following cloud locations. This maintenance is needed to perform upgrades to the network distribution layer, this upgrade will provide support for features in future cloud releases. During the maintenance engineers will be performing vendor recommended software upgrades to the switch infrastructure. The upgrades will be done in a rolling fashion with no expected impact to clients. Engineers will take every precaution to avoid client impact. However this is a medium risk maintenance with the possibility of brief latency and or packet loss.

Change Reference Number: CHM114153331
New Zealand (AU11): Friday April 7th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 8 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Mar 13, 23:38 UTC
SCHEDULED MAINTENANCE: NEW ZEALAND (CPNC) CLOUD INFRASTRUCTURE

Impact: During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes.

Dear Client

On the date and time listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform vendor recommended IOS upgrade to network devices supporting the CPNC service. This upgrade is to address a recently identified bug that can cause an unexpected reboot of devices, when performing standard configuration changes. During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes while the devices reload. Clients with High Availability may see brief latency during fail-over process.

Change Reference Number: CHM114473042
Tokyo (AP1/AP4): Friday April 7th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Mar 24, 11:25 UTC
SCHEDULED MAINTENANCE: SINGAPORE (AP6) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below Dimension Data Operations will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM114574036
Singapore (AP6): Friday April 7th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Mar 24, 10:55 UTC
SCHEDULED MAINTENANCE: JOHANNESBURG (CPNC) CLOUD INFRASTRUCTURE

Impact: During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes.

Dear Client

On the date and time listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform vendor recommended IOS upgrade to network devices supporting the CPNC service. This upgrade is to address a recently identified bug that can cause an unexpected reboot of devices, when performing standard configuration changes. During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes while the devices reload. Clients with High Availability may see brief latency during fail-over process.

Change Reference Number: CHM114525774
Johannesburg: (AF1/AF3): Friday April 7th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Mar 24, 11:18 UTC
STANDARD MAINTENANCE: US WEST (NA12) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: No expected impact to clients.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will remain online and deployed client cloud servers will continue to function without interruption. Engineers do not expect any impact to clients.

Change Reference Number: CHM114154269
US WEST (NA12) Friday April 7th 09:00 PM Pacific Daylight Time (8/4 04:00 UTC)
Expected Total Duration:5 Hours

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Mar 24, 11:31 UTC
We will be performing a major software upgrade of the Cloud Monitoring software in the Europe Geographic Region on Tuesday April 11th. Given the nature of the upgrade, the duration of this event is longer than normal:

Time: Beginning at 09:00 PM Central European Daylight (19:00 UTC)
Expected Total Duration: Intermittent downtime over a 6 hour period starting at the start of the window

This upgrade will provide more timely collection of performance statistics and more granular reporting of those statistics, as well as improvements to ad-hoc report generation.

There is no effect on the Cloud UI, API, or deployed Cloud Servers and Networks. However, the Cloud Monitoring service will be intermittently unavailable and changes to Monitoring configurations will be blocked during the time frame listed above.
Posted on Mar 17, 12:44 UTC
We will be performing a major software upgrade of the Cloud Monitoring software in the North America Geographic Region on Tuesday April 18th. Given the long-running nature of the upgrade, this event is being started at an earlier time than the usual software upgrade maintenance window in order to avoid impact during business hours:

Time: Beginning at Tuesday April 18th 12:00 AM Midnight Eastern Daylight / Monday April 17th 9:00 PM Pacific Daylight (Tuesday April 18th 04:00 UTC)
Expected Total Duration: Intermittent downtime over a 6 hour period starting at the start of the window

This upgrade will provide more timely collection of performance statistics and more granular reporting of those statistics, as well as improvements to ad-hoc report generation.

There is no effect on the Cloud UI, API, or deployed Cloud Servers and Networks. However, the Cloud Monitoring service will be intermittently unavailable and changes to Monitoring configurations will be blocked during the timeframe listed above.
Posted on Mar 17, 12:37 UTC
We will be performing a major software upgrade of the Cloud Monitoring software in the Africa Geographic Region on Tuesday April 25th. Given the nature of the upgrade, the duration of this event is longer than normal:

Time: Beginning at 8:00 PM South Africa Standard Time (18:00 UTC)
Expected Total Duration: Intermittent downtime over a 6 hour period starting at the start of the window

This upgrade will provide more timely collection of performance statistics and more granular reporting of those statistics, as well as improvements to ad-hoc report generation.

There is no effect on the Cloud UI, API, or deployed Cloud Servers and Networks. However, the Cloud Monitoring service will be intermittently unavailable and changes to Monitoring configurations will be blocked during the time frame listed above.
Posted on Mar 17, 12:22 UTC
We will be performing a major software upgrade of the Cloud Monitoring software in the Israel Geographic Region on Thursday April 27th. Given the nature of the upgrade, the duration of this event is longer than normal:

Time: Beginning at 11:00 PM Israel Standard (21:00 UTC)
Expected Total Duration: Intermittent downtime over a 6 hour period starting at the start of the window

This upgrade will provide more timely collection of performance statistics and more granular reporting of those statistics, as well as improvements to ad-hoc report generation.

There is no effect on the Cloud UI, API, or deployed Cloud Servers and Networks. However, the Cloud Monitoring service will be intermittently unavailable and changes to Monitoring configurations will be blocked during the time frame listed above.
Posted on Mar 17, 12:13 UTC
Past Incidents
Mar 24, 2017
Completed - The scheduled maintenance has been completed.
Mar 24, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 20:00 UTC
Scheduled - Impact: During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes.

Dear Client

On the date and time listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform vendor recommended IOS upgrade to network devices supporting the CPNC service. This upgrade is to address a recently identified bug that can cause an unexpected reboot of devices, when performing standard configuration changes. During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes while the devices reload. Clients with High Availability may see brief latency during fail-over process.

Change Reference Number: CHM114475798
Frankfurt (EU6): Friday March 24th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 20, 22:00 UTC
Resolved - ASM issue is now resolved. All services and monitoring are running normally. For further assistance or questions, please contact the NOC.
Mar 24, 21:20 UTC
Identified - Currently there is intermittent login issues with the ASM service. Vendor is actively working to resolve this issue. All monitoring services are working as normal. Apologies for any inconvenience this may cause.
Mar 23, 22:04 UTC
Completed - The scheduled maintenance has been completed.
Mar 24, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 18:00 UTC
Scheduled - Impact: Client Cloud Servers using Standard and High Performance disk may notice a decrease in storage i/o performance during the duration of the maintenance.

Dear Client

On the date listed below Dimension Data Operations will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform capacity additions on the storage infrastructure supporting our Cloud Services. During this capacity increase storage caching services will be offline. Depending on storage usage as this time, clients may see a decrease in storage performance during the duration of the window. The Admin UI/API will remain available.

Change Reference Number: CHM114385211
Johannesburg: (AF1,AF3,AF5): Friday March 24th 08:00 PM South Africa Standard Time (6:00 PM UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 7, 23:32 UTC
Completed - The scheduled maintenance has been completed.
Mar 24, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 10:00 UTC
Scheduled - Impact: No Impact to client is expected. This is a medium risk maintenance.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is needed to perform upgrades to the network distribution layer. This upgrade will provide support for features in future cloud releases, in addition to bug and security patches. During the maintenance engineers will be performing vendor recommended software upgrades to the switch infrastructure. The upgrades will be done in a rolling fashion with no expected impact to clients. Engineers will take every precaution to avoid client impact. However this is a medium risk maintenance with the possibility of brief latency and or packet loss.

Change Reference Number: CHM114153501
Melbourne (AU10): Friday March 24th 09:00 PM Australia Eastern Daylight Time (10:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally
Mar 7, 23:45 UTC
Completed - The scheduled maintenance has been completed.
Mar 24, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 12:00 UTC
Update - Update: Given the potential impact of this maintenance, we have moved change to 3 hours later. New notification is below.

EMERGENCY MAINTENANCE: TOKYO (AP1/AP4) CPNC INFRASTRUCTURE

Impact: CPNC Site to Site VPN and Direct Connect Clients without the High Availability option could see up to 4 hour outage to their CPNC connections. CPNC clients with the High Availability option may see brief latency during fail-over.

Dear Client

On the date listed below engineers will be performing Emergency Maintenance in the following cloud location. Engineers have identified an issue impacting subset of clients on the primary CPNC device. Engineers will be failing over clients with HA option to the secondary device while performing troubleshooting steps on the primary device. CPNC clients without the High Availability service could see up to 4 hours of service disruptions depending on level of troubleshooting needed to resolve issue. CPNC clients with the High Availability option may see brief latency during fail-over of services.

Change Reference Number: CHM114114730
Tokyo (AP1/AP4) : Saturday March 25th 12:00 AM Japan Standard (15:00 UTC)
Expected Total Duration: 4 Hours


Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Mar 23, 20:26 UTC
Scheduled - EMERGENCY MAINTENANCE: TOKYO (AP1/AP4) CLOUD INFRASTRUCTURE

Impact: CPNC Site to Site VPN and Direct Connect Clients without the High Availability option could see up to 4 hour outage to their CPNC connections. CPNC clients with the High Availability option may see brief latency during fail-over.

Dear Client

On the date listed below engineers will be performing Emergency Maintenance in the following cloud location. Engineers have identified an issue impacting subset of clients on the primary CPNC device. Engineers will be failing over clients with HA option to the secondary device while performing troubleshooting steps on the primary device. CPNC clients without the High Availability service could see up to 4 hours of service disruptions depending on level of troubleshooting needed to resolve issue. CPNC clients with the High Availability option may see brief latency during fail-over of services.

Change Reference Number: CHM114114730
Tokyo (AP1/AP4) : Friday March 24h 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 4 Hours


Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Mar 21, 15:44 UTC
Completed - The scheduled maintenance has been completed.
Mar 24, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 12:00 UTC
Scheduled - Impact: During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes.

Dear Client

On the date and time listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform vendor recommended IOS upgrade to network devices supporting the CPNC service. This upgrade is to address a recently identified bug that can cause an unexpected reboot of devices, when performing standard configuration changes. During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes while the devices reload. Clients with High Availability may see brief latency during fail-over process.

Change Reference Number: CHM114476866
Singapore (AP3, AP9): Friday March 24th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 20, 21:02 UTC
Completed - The scheduled maintenance has been completed.
Mar 24, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 04:00 UTC
Scheduled - On the date listed below Dimension Data Operations will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM114308531
US East (NA1): Friday March 24th 09:00 PM US Pacific Daylight Time (24/3 04:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Mar 18, 16:21 UTC
Completed - The scheduled maintenance has been completed.
Mar 24, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 10:00 UTC
Scheduled - Impact: During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes.

Dear Client

On the date and time listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform vendor recommended IOS upgrade to network devices supporting the CPNC service. This upgrade is to address a recently identified bug that can cause an unexpected reboot of devices, when performing standard configuration changes. During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes while the devices reload. Clients with High Availability may see brief latency during fail-over process.

Change Reference Number: CHM114525459
Melbourne (AU2, AU10): Friday March 24th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 2 Hour


Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 20, 22:05 UTC
Completed - The scheduled maintenance has been completed.
Mar 24, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 09:45 UTC
Scheduled - Impact: Client to Site and Site to Site VPN traffic to and from SJC03 Data Center including internal traffic to and from this location to other Manage Hosting locations such as ASH01, ASH02, IAD03 , may experience latency for up to 1 hour, and a reset of vpn tunnels.

Dear Client

On the date listed below engineers will be performing maintenance in the location listed below. This maintenance is necessary to apply increased debugging to our vpn device for troubleshooting incidents of brief latency of traffic across our VPN connections between managed hosting locations. Engineer will run increased debugging for 1 hour at the time listed below. During this period clients will experience a reset of VPN connects to SJC03.

Change Reference Number: CHM114587535
Managed Hosting Datacenter (SJC03) : Friday March 24th 02:45 AM Pacific Daylight Time (09:45 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Mar 23, 19:03 UTC
Mar 23, 2017
Resolved - ASM intermittent issues with login is now resolved. Please contact the NOC for any questions or additional assistance needed.

Thanks you,
Dimension Data
Mar 23, 20:40 UTC
Identified - Currently there is intermittent login issues with the ASM service. Vendor is actively working to resolve this issue. All monitoring services are working as normal. Apologies for any inconvenience this may cause.
Mar 23, 19:07 UTC
Completed - The scheduled maintenance has been completed.
Mar 23, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 18:00 UTC
Scheduled - Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.

Dear Client

On the dates listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud locations. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the failover process. The Admin UI/API and Community will remain available during the maintenance.

Change Reference Number: CHM114540160 - Maintenance to primary link. Engineers will perform failover to secondary link at start of window. Possible brief latency and packet loss during failover.
Singapore (AP3/AP9) : Friday March 24th 03:00 AM Japan Standard (23/3 18:00 UTC)
Expected Total Duration: 2 Hours


Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 20, 21:29 UTC
Completed - Dear Client,

This change has been cancelled, and will be rescheduled at later date.

Thank you.
Mar 23, 18:28 UTC
Scheduled - Dear Client

On the date listed below Operations will be performing maintenance in the following cloud locations. This maintenance is needed to perform upgrades to the network distribution layer, this upgrade will provide support for features in future cloud releases. During the maintenance engineers will be performing vendor recommended software upgrades to the switch infrastructure. The upgrades will be done in a rolling fashion with no expected impact to clients. Engineers will take every precaution to avoid client impact. However this is a medium risk maintenance with the possibility of brief latency and or packet loss.

Change Reference Number: CHM114153673
US West (NA12) : Friday March 24th 09:00 PM Pacific Daylight Time (25/3 04:00 UTC)
Expected Total Duration: 8 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 8, 19:43 UTC
Mar 22, 2017
Resolved - All services running as normal.
Mar 22, 21:53 UTC
Identified - ASM access is currently unavailable due to software issues. All monitoring is still running effectively. Apologies for any inconvenience this may cause.
Mar 14, 18:04 UTC
Completed - The scheduled maintenance has been completed.
Mar 22, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 18:00 UTC
Scheduled - Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.

Dear Client

On the dates listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud locations. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the failover process. The Admin UI/API and Community will remain available during the maintenance.

Change Reference Number: CHM114557243 - Maintenance to secondary link no impact to clients.
Singapore (AP3/AP9) : Thursday March 23rd 03:00 AM Japan Standard (22/3 18:00 UTC)
Expected Total Duration: 2 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 20, 21:27 UTC
Mar 21, 2017
Completed - The scheduled maintenance has been completed.
Mar 21, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 18:00 UTC
Scheduled - Impact: The public internet connection will be down for 3 hours. Clients who utilize our CPNC MPLS service to access their cloud servers will have no disruption of service. In addition VPN tunnel to CSfS location AP9 will be down as well.

Dear Client

On the date listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud location. The ISP does not have option to move traffic to another device. Public internet service will be down for duration of maintenance. Clients who use our CPNC service for MPLS connections will remain connected. In addition VPN tunnel to CSfS location AP9 will be down as well.

Change Reference Number: CHM114557235
Singapore (CSfS AP10) : Wednesday March 22nd 03:00 AM Japan Standard (21/3 18:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 20, 21:22 UTC
Completed - The scheduled maintenance has been completed.
Mar 21, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 08:45 UTC
Scheduled - Impact: Client to Site and Site to Site VPN traffic to and from SJC03 Data Center including internal traffic to and from this location to other Manage Hosting locations such as ASH01, ASH02, IAD03 , may experience latency for up to 1 hour, and brief packet loss for less than 10 seconds.

Dear Client

On the date listed below engineers will be performing maintenance in the location listed below. This maintenance is necessary to apply increased debugging to our vpn device for troubleshooting incidents of brief latency of traffic across our VPN connections between managed hosting locations. Engineer will run increased debugging for 1 hour at the time listed below. During this period we expect an increase in latency for all VPN to and from the SJC03 location.

Change Reference Number: CHM114538181
Managed Hosting Datacenter (SJC03) : Tuesday March 21st 01:50 AM Pacific Daylight Time (08:50 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Mar 20, 20:52 UTC
Mar 20, 2017

No incidents reported.

Mar 19, 2017

No incidents reported.

Mar 18, 2017
Completed - The scheduled maintenance has been completed.
Mar 18, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 04:00 UTC
Scheduled - Impact: No impact to client is expected.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will remain online, with low risk of disruption of request made through UI/API. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM114179484
US West: (NA3) Friday March 17th 09:00 PM US Pacific Daylight Time (18/3 04:00 UTC)
Expected Total Duration: 5 Hours

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 2, 19:58 UTC
Completed - The scheduled maintenance has been completed.
Mar 18, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 04:00 UTC
Scheduled - Impact: During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes.

Dear Client

On the date and time listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform vendor recommended IOS upgrade to network devices supporting the CPNC service. This upgrade is to address a recently identified bug that can cause an unexpected reboot of devices, when performing standard configuration changes. During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes while the devices reload. Clients with High Availability may see brief latency during fail-over process.

Change Reference Number: CHM114473786
US EAST (NA1,ASH01) Friday March 17th 09:00 PM US Pacific Daylight Time (18/3 04:00 UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 15, 23:31 UTC
Completed - The scheduled maintenance has been completed.
Mar 18, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 20:00 UTC
Scheduled - Impact: No Impact to client is expected with exceptions. This is a medium risk maintenance. See exceptions below.

Dear Client

On the date listed below Operations will be performing maintenance in the following cloud locations. This maintenance is needed to perform upgrades to the network distribution layer, this upgrade will provide support for features in future cloud releases. During the maintenance engineers will be performing vendor recommended software upgrades to the switch infrastructure. The upgrades will be done in a rolling fashion with no expected impact to clients. Engineers will take every precaution to avoid client impact. However this is a medium risk maintenance with the possibility of brief latency and or packet loss.

Change Reference Number: CHM114136452
Belgium (EU9): Friday March 17th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 8 Hours

Exceptions: Clients who opted to install custom solutions without network redundancy my see outages during switch reloads.

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally
Feb 23, 21:06 UTC
Completed - The scheduled maintenance has been completed.
Mar 18, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 18:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below Dimension Data Operations will be performing scheduled maintenance in the location listed below.. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Public CaaS Portal . During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to the Public CaaS Portal for the location listed below. The Admin UI/API and Community will remain available with no impact to client cloud servers.

Change Reference Number: CHM114380397
Johannesburg: (AF3): Friday March 17th 08:00 PM South Africa Standard Time (6:00 PM UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Mar 7, 23:38 UTC
Mar 17, 2017
Completed - The scheduled maintenance has been completed.
Mar 17, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 20:00 UTC
Scheduled - Impact: During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes.

Dear Client

On the date and time listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform vendor recommended IOS upgrade to network devices supporting the CPNC service. This upgrade is to address a recently identified bug that can cause an unexpected reboot of devices, when performing standard configuration changes. During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes while the devices reload. Clients with High Availability may see brief latency during fail over process.

Change Reference Number: CHM114473579
Amsterdam (EU1, EU7): Friday March 17th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 15, 23:22 UTC
Completed - The scheduled maintenance has been completed.
Mar 17, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 12:00 UTC
Scheduled - Dear Client

On the date listed below Operations will be performing maintenance in the following cloud locations. This maintenance is needed to perform upgrades to the network distribution layer, this upgrade will provide support for features in future cloud releases. During the maintenance engineers will be performing vendor recommended software upgrades to the switch infrastructure. The upgrades will be done in a rolling fashion with no expected impact to clients. Engineers will take every precaution to avoid client impact. However this is a medium risk maintenance with the possibility of brief latency and or packet loss.

Change Reference Number: CHM114153500
Singapore (AP9) : Friday March 17th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 8 Hours

Exceptions: Clients who opted to install custom solutions without network redundancy my see outages during switch reloads.

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Feb 24, 23:30 UTC
Completed - The scheduled maintenance has been completed.
Mar 17, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 12:00 UTC
Scheduled - Impact: No client impact expected

Dear Client

On the date listed below engineers will be performing maintenance in the location listed below. This maintenance is necessary to perform power audits in the location listed below. Although no changes are being made, engineers may have to physically trace cables, leading to low risk of accidental disconnects.

Change Reference Number: CHM114242780
Hong Kong (AP2/AP5)): Friday March 17th 09:00 PM Japan Standard Time (12:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Feb 24, 23:44 UTC
Completed - The scheduled maintenance has been completed.
Mar 17, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 12:00 UTC
Scheduled - SCHEDULED MAINTENANCE: TOKYO (AP4) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for first 2 hours of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Hypervisor Maintenance Mode for first 2 hours of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM114179030 /
Tokyo (AP4)): Friday March 17th 09:00 PM Japan Standard Time (12:00 UTC)
Expected Total Duration: 5 Hours


Note: Hypervisor Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.


This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 13, 10:23 UTC
Completed - The scheduled maintenance has been completed.
Mar 17, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 05:00 UTC
Scheduled - Impact: No impact to clients is expected.

Dear Client

On the date listed below Dimension Data Operations will be performing scheduled maintenance in the following cloud location. This maintenance is necessary to perform upgrades to the storage infrastructure supporting Cloud Services . During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to client cloud services. The Admin UI/API and Community will remain available.

Change Reference Number: CHM114301406
US East (NA1) : Friday March 17th 09:00 PM Pacific Standard Time (05:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Feb 24, 22:53 UTC
Completed - The scheduled maintenance has been completed.
Mar 17, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 05:00 UTC
Scheduled - Impact: No impact to clients is expected.

Dear Client

On the date listed below Dimension Data Operations will be performing scheduled maintenance in the following cloud location. This maintenance is necessary to perform upgrades to the storage infrastructure supporting Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to client cloud services. The Admin UI/API and Community will remain available.

Change Reference Number: CHM114357858
US WEST (NA3/NA12): Friday March 17th 09:00 PM Pacific Standard Time (05:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
For further information, please contact the Cloud Network Operations Centre or your Regional Global Services Centre. (GSC)

Dimension Data Cloud Network Operations Centre (NOC)

Dimension Data

For more information about Dimension Data, please go to www.dimensiondata.com
Follow us on Social Media Blog Facebook Linkedin Twitter
Feb 27, 14:48 UTC
Completed - The scheduled maintenance has been completed.
Mar 17, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 10:00 UTC
Scheduled - Impact: During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes.

Dear Client

On the date and time listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform vendor recommended IOS upgrade to network devices supporting the CPNC service. This upgrade is to address a recently identified bug that can cause an unexpected reboot of devices, when performing standard configuration changes. During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes while the devices reload. Clients with High Availability may see brief latency during fail-over process.

Change Reference Number: CHM114475327
Sydney (AU1, AU6, AU9): Friday March 17th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 16, 00:01 UTC
Mar 16, 2017

No incidents reported.

Mar 15, 2017

No incidents reported.

Mar 14, 2017
Completed - The scheduled maintenance has been completed.
Mar 14, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 10:30 UTC
Scheduled - We will be performing a major software upgrade of the Cloud Monitoring software in the Canberra Geographic Region on Tuesday March 14th during the software upgrade window in this region. Given the nature of the upgrade, the duration of this event is longer than normal:

Time: Beginning at 09:30 PM Australia Eastern Daylight (10:30 UTC)
Expected Total Duration: Intermittent downtime over a 6 hour period starting at the start of the window

This upgrade will provide more timely collection of performance statistics and more granular reporting of those statistics, as well as improvements to ad-hoc report generation.

There is no effect on the Cloud UI, API, or deployed Cloud Servers and Networks. However, the Cloud Monitoring service will be intermittently unavailable and changes to Monitoring configurations will be blocked during the time frame listed above.
Mar 9, 15:52 UTC
Mar 13, 2017

No incidents reported.

Mar 12, 2017

No incidents reported.

Mar 11, 2017
Completed - The scheduled maintenance has been completed.
Mar 11, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 05:00 UTC
Scheduled - Impact: No Impact to client is expected. This is a medium risk maintenance.

Dear Client

On the date listed below Operations will be performing maintenance in the following cloud locations. This maintenance is needed to perform upgrades to the network distribution layer, this upgrade will provide support for features in future cloud releases. During the maintenance engineers will be performing vendor recommended software upgrades to the switch infrastructure. The upgrades will be done in a rolling fashion with no expected impact to clients. Engineers will take every precaution to avoid client impact. However this is a medium risk maintenance with the possibility of brief latency and or packet loss.

Change Reference Number: CHM114136450
US East (NA9) : Friday March 10th 09:00 PM Pacific Standard Time (11/3 05:00 UTC)
Expected Total Duration: 8 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Feb 16, 19:24 UTC
Completed - The scheduled maintenance has been completed.
Mar 11, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 20:00 UTC
Scheduled - Impact: No impact to clients is expected, this is a medium risk maintenance

Dear Client

On the date listed below Engineers will be performing Urgent Maintenance in the following cloud location. This maintenance is necessary to perform maintenance in the storage infrastructure supporting or cloud infrastructure. Per vendor recommendations we will be rebooting device to correct an issue with management of the device. During the reload storage traffic will fail over to redundant node. Engineers are not expecting any impact to clients cloud servers.

Change Reference Number: CHM114437739
Amsterdam (EU7 ): Friday March 10th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally
Mar 8, 00:03 UTC
Completed - The scheduled maintenance has been completed.
Mar 11, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 20:00 UTC
Scheduled - Impact: No Impact to client is expected with exceptions. This is a medium risk maintenance. See exceptions below.

Dear Client

On the date listed below Operations will be performing maintenance in the following cloud locations. This maintenance is needed to perform upgrades to the network distribution layer, this upgrade will provide support for features in future cloud releases. During the maintenance engineers will be performing vendor recommended software upgrades to the switch infrastructure. The upgrades will be done in a rolling fashion with no expected impact to clients. Engineers will take every precaution to avoid client impact. However this is a medium risk maintenance with the possibility of brief latency and or packet loss.

Change Reference Number: CHM114153328
Europe (EU6): Friday March 10th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 8 Hours

Exceptions: Clients who opted to install custom solutions without network redundancy my see outages during switch reloads.

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Feb 23, 17:42 UTC
Completed - The scheduled maintenance has been completed.
Mar 11, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 20:00 UTC
Scheduled - Impact: No impact to clients is expected, this is a medium risk maintenance

Dear Client

On the date listed below Engineers will be performing Scheduled Maintenance in the following cloud locations. This maintenance is necessary to perform upgrades to our storage infrastructure . During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to client cloud servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM114357336
Amsterdam (EU7): Friday March 10th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normallyFor further information, please contact the Cloud Network Operations Centre or your Regional Global Services Centre. (GSC)

Dimension Data Cloud Network Operations Centre (NOC)

Dimension Data

For more information about Dimension Data, please go to www.dimensiondata.com
Follow us on Social Media Blog Facebook Linkedin Twitter
Feb 27, 14:57 UTC
Mar 10, 2017
Completed - The scheduled maintenance has been completed.
Mar 10, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 12:00 UTC
Scheduled - Impact: No impact to clients is expected, this is a medium risk maintenance

Dear Client

On the date listed below Engineers will be performing Scheduled Maintenance in the following cloud locations. This maintenance is necessary to perform upgrades to our storage infrastructure. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to client cloud servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM114292775
Singapore (AP3): Friday March 10th 09:00 PM Japan Standard Time (12:00 UTC)
Expected Total Duration: 8 Hours


Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally
Feb 28, 12:40 UTC
Completed - The scheduled maintenance has been completed.
Mar 10, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 12:00 UTC
Scheduled - Impact: No client impact expected

Dear Client

On the date listed below engineers will be performing maintenance in the location listed below. This maintenance is necessary to perform power audits in the location listed below. Although no changes are being made, engineers may have to physically trace cables, leading to low risk of accidental disconnects.

Change Reference Number: CHM114242798
Tokyo (AP1/AP4)): Friday March 10th 09:00 PM Japan Standard Time (12:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Feb 24, 23:40 UTC
Completed - The scheduled maintenance has been completed.
Mar 10, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 10:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Hypervisor Maintenance Mode for this maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM114302706/ CHM113812541
New Zealand (AU8): Friday March 10th 09:00 PM Australia Eastern Daylight Time (10:00 UTC)
Expected Total Duration: 8 hour

Note: Hypervisor Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.


This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Feb 24, 00:19 UTC
Completed - The scheduled maintenance has been completed.
Mar 10, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 11:00 UTC
Scheduled - Impact: No Impact to client is expected. This is a medium risk maintenance.

Dear Client

On the date listed below Operations will be performing maintenance in the following cloud locations. This maintenance is needed to perform upgrades to the network distribution layer, this upgrade will provide support for features in future cloud releases. During the maintenance engineers will be performing vendor recommended software upgrades to the switch infrastructure. The upgrades will be done in a rolling fashion with no expected impact to clients. Engineers will take every precaution to avoid client impact. However this is a medium risk maintenance with the possibility of brief latency and or packet loss.

Change Reference Number: CHM114136453
Canberra (AC2): Friday March 10th 10:00 PM Australia Eastern Daylight Time (11:00 UTC)
Expected Total Duration: 8 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Feb 16, 18:59 UTC
Completed - This Maintenance has been cancelled . Rescheduled details will be updated accordingly .
Mar 10, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 12:00 UTC
Scheduled - Impact: CPNC Site to Site VPN and Direct Connect Clients without the High Availability option could see up to 4 hour outage to their CPNC connections. CPNC clients with the High Availability option may see brief latency during fail-over.

Dear Client

On the date listed below engineers will be performing Scheduled Maintenance in the following cloud location. Engineers have identified an issue impacting subset of clients on the primary CPNC device. Engineers will be failing over clients with HA option to the secondary device while performing troubleshooting steps on the primary device. CPNC clients without the High Availability service could see up to 4 hours of service disruptions depending on level of troubleshooting needed to resolve issue. CPNC clients with the High Availability option may see brief latency during fail-over of services.

Change Reference Number: CHM114114730
Tokyo (AP1/AP4) : Friday March 10th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 4 Hours


Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Mar 3, 22:00 UTC
Completed - The scheduled maintenance has been completed.
Mar 10, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 04:00 UTC
Scheduled - Impact: Client to Site and Site to Site VPN traffic to and from SJC03 Data Center will reset. The reset could lead to possible disruption of VPN services up to 10 seconds.

Dear Client

On the date listed below engineers will be performing maintenance in the location listed below. This maintenance is necessary to apply configuration changes necessary to maintain quality of service. When the change is applied any VPN sessions in use will reset. Leading to possible disruption of VPN connectivity of up to 10 seconds.

Change Reference Number: CHM114426429
Managed Hosting Datacenter (SJC03) : Thursday March 9th 08:00 PM Pacific Standard Time (04:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Mar 9, 18:34 UTC
Completed - The scheduled maintenance has been completed.
Mar 10, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 22:00 UTC
Scheduled - Impact: During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes.

Dear Client

On the date and time listed below Operations will be performing maintenance in the following cloud locations. This maintenance is necessary to perform vendor recommended IOS upgrade to network devices supporting the CPNC service. This upgrade is to address a recently identified bug that causes unexpected reboot of device. During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes while the devices reload. Clients with High Availability option will not be impacted.

Change Reference Number: CHM114183792/ CHM114291654
Israel: (IL1/IL2): Friday March 10th 12:00 AM IST (9/3 22:00 UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Feb 16, 18:16 UTC