All Systems Operational
AC - Canberra ? Operational
Dimension Data Public CaaS Portal ? Operational
Public CaaS AC2 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
AF - Johannesburg Operational
Dimension Data Public CaaS Portal ? Operational
Managed Hosting JNB01 Operational
Public CaaS AF1 ? Operational
Public CaaS - AF3 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AF1 ? Operational
CSfS AF4 ? Operational
CSfS AF5 ? Operational
CPNC ? Operational
EMaaS AF1 ? Operational
Hosted UC AF3 ? Operational
Services Portal AF1 ? Operational
Dimension Data CaaS Portal AU Operational
AU - Melbourne Operational
Managed Hosting MEL01 ? Operational
Public CaaS AU2 ? Operational
Public CaaS AU10 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM AU2 ? Operational
AU - New Zealand Operational
Managed Hosting HLZ01 ? Operational
Public CaaS AU8 ? Operational
Public CaaS AU11 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM AU8 ? Operational
Hosted UC AU11 ? Operational
Hosted UC AU12 ? Operational
AU - Sydney Operational
Managed Hosting SYD01 ? Operational
Public CaaS AU1 ? Operational
Public CaaS AU6 ? Operational
Public CaaS AU9 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSFM AU1 ? Operational
EMaaS AU9 ? Operational
Hosted UC AU9 ? Operational
Services Portal AU1 ? Operational
Hosted Desktop SYD01 Operational
Dimension Data Public CaaS Portal AP ? Operational
AP - Hong Kong Operational
Managed Hosting HKG01 ? Operational
Public CaaS AP2 ? Operational
Public CaaS AP5 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AP2 ? Operational
Services Portal AP2 ? Operational
AP - Malaysia Operational
Managed Hosting KUL01 Operational
Public CAAS AP13 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
CSFS AP14 ? Operational
AP - Singapore Operational
Managed Hosting SIN01 Operational
Public CaaS AP3 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS Operational
CSfM AP3 ? Operational
CSfS AP9 ? Operational
CSfS AP10 ? Operational
Services Portal AP3 Operational
CaaS AP6 ? Operational
CaaS AP7 ? Operational
AP - Tokyo Operational
Managed Hosting HND01 ? Operational
Public Cloud AP1 ? Operational
Public CaaS - AP4 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AP1 ? Operational
CA - Canada ? Operational
Managed Hosting YYZ01 ? Operational
Dimension Data CaaS Portal Operational
Public CaaS CA1 ? Operational
Public CaaS CA2 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
Dimension Data Public CaaS Portal EU ? Operational
EU - Amsterdam Operational
Managed Hosting AMS01 ? Operational
Public CaaS EU1 ? Operational
Public CaaS EU7 ? Operational
Cloud Backups Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
EU - Belgium Operational
CaaS EU9 ? Operational
CPNC ? Operational
EU - Germany Operational
Managed Hosting FRA01 ? Operational
Public CaaS EU6 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
EU - United Kingdom Operational
Managed Hosting LHR02 ? Operational
Managed Hosting LHR03 ? Operational
Public CaaS EU2 ? Operational
Public CaaS EU8 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM EU2 ? Operational
EMaaS EU8 ? Operational
Services Portal EU2 ? Operational
IL - Israel Operational
Dimension Data CaaS Portal Operational
CaaS IL1 Operational
CaaS IL2 Operational
Cloud Backup Operational
CPNC ? Operational
Dimension Data Public CaaS Portal NA ? Operational
NA - US East ? Operational
Managed Hosting ASH01 ? Operational
Managed Hosting ASH02 ? Operational
Managed Hosting PCI01 ? Operational
Public CaaS NA1 ? Operational
Public CaaS NA5 ? Operational
Public CaaS NA9 ? Operational
Cloud Backup Operational
Cloud NAS Operational
Cloud Monitoring Operational
CPNC ? Operational
CSfM NA5 ? Operational
EMaaS NA9 ? Operational
Hosted UC NA9 ? Operational
Services Portal NA5 ? Operational
NA - US West ? Operational
Managed Hosting SJC03 ? Operational
Managed Hosting - SNU01 ? Operational
Managed Hosting PCI02 ? Operational
Public CaaS - NA3 ? Operational
Public CaaS - NA12 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM - NA3 ? Operational
IT & Operational Systems ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Impact: During fail-over there is high risk of brief packet loss and or latency maximum two fail-overs. In addition, the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client
On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to load balancer / firewall devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion. This maintenance requires up to two fail-overs. These are not state-full fail-overs so open connections will reset, and clients may see brief packet-loss and or latency during the fail-overs. In addition, during this maintenance the UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM122082820
Melbourne: (AU2, AU10, MEL01): Friday August 23rd 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.

Note: Network Maintenance Mode:
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Aug 12, 23:02 UTC
Impact: During fail-over there is a risk of brief packet loss and or latency during fail-overs. In addition, the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client
On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. These fail-overs are not state-full, so open client connections will reset. In addition, there is a medium risk of brief packet-loss and or latency during fail-over. The UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM122102278
New Zealand) (A11): Friday August 23rd 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 8 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Aug 15, 16:52 UTC
Impact: During fail-over there is a risk of brief packet loss and or latency during fail-overs. In addition, the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client
On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. These fail-overs are not state-full, so open client connections will reset. In addition, there is a medium risk of brief packet-loss and or latency during fail-over. The UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM122104124
Tokyo (AP4): Friday August 23rd 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 10 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Aug 15, 16:48 UTC
Impact: No client impact is expected.

Dear Client

On the date and time listed below engineers will be performing maintenance in the following cloud locations. During the maintenance engineers, will be performing vendor recommended software upgrades. First, the secondary device will be upgraded during which there should be no impact to clients. Services will be failed over from the primary to the secondary device during failover packetloss /latency will be experienced. During the upgrade of the primary device clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will experience an outage for the duration of the primary device upgrade. Clients with High Availability option should not be impacted.

Change Reference Number: CHM122031047
Singapore (SIN01,AP3, AP6, AP7, AP9, AP10): Friday August 23rd 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 5 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Aug 7, 16:44 UTC
SCHEDULED MAINTENANCE: ISRAEL (IL2) INFRASTRUCTURE MAINTENANCE

Impact: No client impact is expected.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud and manage hosting locations. Engineers have identified a potential issue with secondary router in this location. Per vendor recommendation we will be upgrading device to new IOS. This device is currently serving secondary role. There is no expectation of impact to our clients.

Change Reference Number: CHM122031292
Israel (IL2): Friday August 23rd 09:00 PM Israel Daylight Time (18:00 UTC)
Expected Total Duration: 4 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Aug 12, 04:52 UTC
Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance window. See note below for restrictions. There will be no impact to client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of the maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM121966217
Israel (IL1, IL2): Friday August 23rd 09:00 PM Israel Daylight Time (18:00 UTC)
Expected Total Duration: 8 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jul 18, 23:50 UTC
Impact: During fail-over there is a risk of brief packet loss and or latency during fail-overs. In addition, the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client
On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. These fail-overs are not state-full, so open client connections will reset. In addition, there is a medium risk of brief packet-loss and or latency during fail-over. The UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM122104794
Israel (IL1): Friday August 23th 09:00 PM Israel Daylight Time (18:00 UTC)
Expected Total Duration: 10 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Aug 15, 16:54 UTC
Impact: During fail-over there is a risk of brief packet loss and or latency during fail-overs. In addition, the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client
On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. These fail-overs are not state-full, so open client connections will reset. In addition, there is a medium risk of brief packet-loss and or latency during fail-over. The UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM122105948
Belgium (EU9): Friday August 23th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 10 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Aug 16, 08:54 UTC
Impact: No client impact is expected.

Dear Client
On the date listed below engineers will be performing maintenance in the following cloud and manage hosting locations. Engineers have identified a potential issue with secondary router in this location. Per vendor recommendation we will be upgrading device to new IOS. This device is currently serving secondary role. There is no expectation of impact to our clients.


Change Reference Number: CHM122139815
Canada: (CA1, CA2): Friday August 23th 09:00 PM Eastern Daylight Time (24/8 01:00 UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Aug 7, 17:12 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 19, 02:31 UTC
Scheduled - SCHEDULED MAINTENANCE: US EAST (NA9) INFRASTRUCTURE MAINTENANCE

Impact: During fail-over, there is a risk of brief packet loss and or latency during fail-overs. In addition, the UI/API will be in Network Maintenance Mode for the duration of maintenance. See notes below for restrictions.

Dear Client
On the date listed below engineers will be performing maintenance on the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. These fail-overs are not state-full, so open client connections will reset. In addition, there is a medium risk of brief packet-loss and or latency during fail-over. The UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM122107384
US EAST (NA9): Friday, August 23rd 09:00 PM US Pacific Daylight Time (24/8 04:00 UTC)
Expected Total Duration: 14 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs, ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Aug 19, 02:24 UTC
Impact: No client impact expected, however medium risk of disruptions to the following services. Cloud UI/API, Cloud Services for Microsoft, Cloud and Manage Hosting Backup Services, CPNC Direct Connect, Cloud Services, and Managed Hosting Services.

Dear Client

On the dates and times listed below our Data Center Provider will be performing power maintenance. This maintenance is needed to prevent possible unplanned outage. These power circuits support multiple devices in the location listed below. These devices support CSFM, CPNC, Cloud and Managed Hosting infrastructure. Although no impact to client services is expected, there is a medium risk impact to Cloud UI/API, Cloud and Manage Hosting Backup Services, Cloud Services, and Managed Hosting Services.

Change Reference Number: CHM122278493
US EAST (NA5,NA9,ASH02): Friday August 23rd 09:00 PM US Pacific Daylight Time (24/8 04:00 UTC)
Expected Total Duration: 10 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally
Posted on Aug 20, 17:08 UTC
SCHEDULED MAINTENANCE: SYDNEY (AU9) INFRASTRUCTURE MAINTENANCE

Impact: During fail-over, there is a risk of brief packet loss and or latency during fail-overs. In addition, the UI/API will be in Network Maintenance Mode for the duration of maintenance. See notes below for restrictions.

Dear Client
On the date listed below engineers will be performing maintenance on the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. These fail-overs are not state-full, so open client connections will reset. In addition, there is a medium risk of brief packet-loss and or latency during fail-over. The UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM122114148
Sydney (AU9): Friday, August 30th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 10 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs, ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Aug 19, 02:29 UTC
Impact: Client to Site VPN Service will disconnect any open Client to Site VPN sessions client have reconnect. This does not impact CPNC Site to Site VPN Service, or client cloud or managed hosting servers.

Dear Client
On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to complete pre-work for future move of Client to Site VPN service to new infrastructure. Engineers expect Cloud Service Client to Site VPN sessions to be briefly disconnected requiring clients to have to reconnect to vpn session.

Change Reference Number: CHM122281837
Singapore (AP3,AP9,SIN01): Friday August 30th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Aug 20, 17:55 UTC
Impact: Clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will experience an outage for the duration of the primary device upgrade.

Dear Client

On the date and time listed below engineers will be performing maintenance in the following cloud locations. During the maintenance engineers, will be performing vendor recommended software upgrades. Services will be failed over from the primary to the secondary device during failover packetloss /latency will be experienced. During the upgrade of the primary device clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will experience an outage for the duration of the primary device upgrade. Clients with High Availability option should not be impacted.

Change Reference Number: CHM122140129
Canada: (CA1, CA2): Friday August 30th 09:00 PM Eastern Daylight Time (31/8 01:00 UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Aug 8, 21:06 UTC
We will be performing a major software upgrade to the CloudControl UI in all Geographic Regions on Tuesday September 3rd. The major upgrade requires a longer-than normal software upgrade window and downtime than usual. Therefore, the upgrade will be using the following non-standard software upgrade window and expected duration in each region:

CloudControl Software Change Id: CCCHANGE-258

Software Upgrade Window

CANADA (CA): 03:00 UTC (Monday 11:00 PM - Canada Eastern Daylight)
NORTH AMERICA (NA): 08:00 UTC (04:00 AM Eastern Daylight / 2:00 AM Pacific Daylight)
AUSTRALIA (AU): 10:00 UTC (08:00 PM Australia Eastern Standard)
ASIA-PACIFIC (AP): 11:00 UTC (08:00 PM Japan Standard Time)
INDONESIA (ID): 13:00 UTC (08:00 PM Western Indonesian Time)
AFRICA (AF): 17:00 UTC (07:00 PM South Africa Standard Time)
EUROPE (EU): 18:00 UTC (08:00 PM Central European Summer Time)
ISRAEL (IL): 19:00 UTC (10:00 PM Israel Summer Time)

Expected Duration and Downtime

CANADA (CA): Up to 6 Hours downtime
ALL OTHER GEOGRAPHIC REGIONS (NA, AU, AP, ID, AF, EU, IL): Up to 2 hours downtime

This major software upgrade includes the following features:

1) Users can view historical information about the hardware configuration of their Cloud Servers. For details, see:

How to View the Historical Configuration of a Server - https://docs.mcp-services.net/x/8QOy

2) Users can configure a DRS Consistency Group to automatically update the IPv4 and IPv6 addresses as part of the Start Preview of a Consistency Group. For details, see:

Introduction to DRS for Cloud (Re-IP Address Rules for DRS Target Servers) - https://docs.mcp-services.net/x/qgE8
How to Set Re-IP Address Rules for a Target Server in a DRS Server Pair - https://docs.mcp-services.net/x/9AOy

3) Users can view Advanced Virtualization Settings on Cloud Servers and can modify such settings on both Client Images and Cloud Servers. For details, see:

Introduction to Advanced Virtualization Settings - https://docs.mcp-services.net/x/P4D2
How to Manage a Cloud Server - https://docs.mcp-services.net/x/FQMk
How to Manage a Client Image - https://docs.mcp-services.net/x/iwMu

4) The system will no longer support SAML authentication. An overview of this feature is currently available here but documentation will be removed in conjunction with the release: https://docs.mcp-services.net/x/MwZH


During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The API will remain available and is able to process requests in the affected Geographic Regions during their windows.
Posted on Aug 20, 23:44 UTC
We will be performing a major software upgrade to the CloudControl UI in all Geographic Regions on Tuesday September 3rd. The major upgrade requires a longer-than normal software upgrade window and downtime than usual. Therefore, the upgrade will be using the following non-standard software upgrade window and expected duration in each region:

CloudControl Software Change Id: CCCHANGE-258

Software Upgrade Window

CANADA (CA): 03:00 UTC (Monday 11:00 PM - Canada Eastern Daylight)
NORTH AMERICA (NA): 08:00 UTC (04:00 AM Eastern Daylight / 2:00 AM Pacific Daylight)
AUSTRALIA (AU): 10:00 UTC (08:00 PM Australia Eastern Standard)
ASIA-PACIFIC (AP): 11:00 UTC (08:00 PM Japan Standard Time)
INDONESIA (ID): 13:00 UTC (08:00 PM Western Indonesian Time)
AFRICA (AF): 17:00 UTC (07:00 PM South Africa Standard Time)
EUROPE (EU): 18:00 UTC (08:00 PM Central European Summer Time)
ISRAEL (IL): 19:00 UTC (10:00 PM Israel Summer Time)

Expected Duration and Downtime

CANADA (CA): Up to 6 Hours downtime
ALL OTHER GEOGRAPHIC REGIONS (NA, AU, AP, ID, AF, EU, IL): Up to 2 hours downtime

This major software upgrade includes the following features:

1) Users can view historical information about the hardware configuration of their Cloud Servers. For details, see:

How to View the Historical Configuration of a Server - https://docs.mcp-services.net/x/8QOy

2) Users can configure a DRS Consistency Group to automatically update the IPv4 and IPv6 addresses as part of the Start Preview of a Consistency Group. For details, see:

Introduction to DRS for Cloud (Re-IP Address Rules for DRS Target Servers) - https://docs.mcp-services.net/x/qgE8
How to Set Re-IP Address Rules for a Target Server in a DRS Server Pair - https://docs.mcp-services.net/x/9AOy

3) Users can view Advanced Virtualization Settings on Cloud Servers and can modify such settings on both Client Images and Cloud Servers. For details, see:

Introduction to Advanced Virtualization Settings - https://docs.mcp-services.net/x/P4D2
How to Manage a Cloud Server - https://docs.mcp-services.net/x/FQMk
How to Manage a Client Image - https://docs.mcp-services.net/x/iwMu

4) The system will no longer support SAML authentication. An overview of this feature is currently available here but documentation will be removed in conjunction with the release: https://docs.mcp-services.net/x/MwZH


During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The API will remain available and is able to process requests in the affected Geographic Regions during their windows.
Posted on Aug 20, 23:45 UTC
We will be performing a major software upgrade to the CloudControl UI in all Geographic Regions on Tuesday September 3rd. The major upgrade requires a longer-than normal software upgrade window and downtime than usual. Therefore, the upgrade will be using the following non-standard software upgrade window and expected duration in each region:

CloudControl Software Change Id: CCCHANGE-258

Software Upgrade Window

CANADA (CA): 03:00 UTC (Monday 11:00 PM - Canada Eastern Daylight)
NORTH AMERICA (NA): 08:00 UTC (04:00 AM Eastern Daylight / 2:00 AM Pacific Daylight)
AUSTRALIA (AU): 10:00 UTC (08:00 PM Australia Eastern Standard)
ASIA-PACIFIC (AP): 11:00 UTC (08:00 PM Japan Standard Time)
INDONESIA (ID): 13:00 UTC (08:00 PM Western Indonesian Time)
AFRICA (AF): 17:00 UTC (07:00 PM South Africa Standard Time)
EUROPE (EU): 18:00 UTC (08:00 PM Central European Summer Time)
ISRAEL (IL): 19:00 UTC (10:00 PM Israel Summer Time)

Expected Duration and Downtime

CANADA (CA): Up to 6 Hours downtime
ALL OTHER GEOGRAPHIC REGIONS (NA, AU, AP, ID, AF, EU, IL): Up to 2 hours downtime

This major software upgrade includes the following features:

1) Users can view historical information about the hardware configuration of their Cloud Servers. For details, see:

How to View the Historical Configuration of a Server - https://docs.mcp-services.net/x/8QOy

2) Users can configure a DRS Consistency Group to automatically update the IPv4 and IPv6 addresses as part of the Start Preview of a Consistency Group. For details, see:

Introduction to DRS for Cloud (Re-IP Address Rules for DRS Target Servers) - https://docs.mcp-services.net/x/qgE8
How to Set Re-IP Address Rules for a Target Server in a DRS Server Pair - https://docs.mcp-services.net/x/9AOy

3) Users can view Advanced Virtualization Settings on Cloud Servers and can modify such settings on both Client Images and Cloud Servers. For details, see:

Introduction to Advanced Virtualization Settings - https://docs.mcp-services.net/x/P4D2
How to Manage a Cloud Server - https://docs.mcp-services.net/x/FQMk
How to Manage a Client Image - https://docs.mcp-services.net/x/iwMu

4) The system will no longer support SAML authentication. An overview of this feature is currently available here but documentation will be removed in conjunction with the release: https://docs.mcp-services.net/x/MwZH


During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The API will remain available and is able to process requests in the affected Geographic Regions during their windows.
Posted on Aug 20, 23:46 UTC
We will be performing a major software upgrade to the CloudControl UI in all Geographic Regions on Tuesday September 3rd. The major upgrade requires a longer-than normal software upgrade window and downtime than usual. Therefore, the upgrade will be using the following non-standard software upgrade window and expected duration in each region:

CloudControl Software Change Id: CCCHANGE-258

Software Upgrade Window

CANADA (CA): 03:00 UTC (Monday 11:00 PM - Canada Eastern Daylight)
NORTH AMERICA (NA): 08:00 UTC (04:00 AM Eastern Daylight / 2:00 AM Pacific Daylight)
AUSTRALIA (AU): 10:00 UTC (08:00 PM Australia Eastern Standard)
ASIA-PACIFIC (AP): 11:00 UTC (08:00 PM Japan Standard Time)
INDONESIA (ID): 13:00 UTC (08:00 PM Western Indonesian Time)
AFRICA (AF): 17:00 UTC (07:00 PM South Africa Standard Time)
EUROPE (EU): 18:00 UTC (08:00 PM Central European Summer Time)
ISRAEL (IL): 19:00 UTC (10:00 PM Israel Summer Time)

Expected Duration and Downtime

CANADA (CA): Up to 6 Hours downtime
ALL OTHER GEOGRAPHIC REGIONS (NA, AU, AP, ID, AF, EU, IL): Up to 2 hours downtime

This major software upgrade includes the following features:

1) Users can view historical information about the hardware configuration of their Cloud Servers. For details, see:

How to View the Historical Configuration of a Server - https://docs.mcp-services.net/x/8QOy

2) Users can configure a DRS Consistency Group to automatically update the IPv4 and IPv6 addresses as part of the Start Preview of a Consistency Group. For details, see:

Introduction to DRS for Cloud (Re-IP Address Rules for DRS Target Servers) - https://docs.mcp-services.net/x/qgE8
How to Set Re-IP Address Rules for a Target Server in a DRS Server Pair - https://docs.mcp-services.net/x/9AOy

3) Users can view Advanced Virtualization Settings on Cloud Servers and can modify such settings on both Client Images and Cloud Servers. For details, see:

Introduction to Advanced Virtualization Settings - https://docs.mcp-services.net/x/P4D2
How to Manage a Cloud Server - https://docs.mcp-services.net/x/FQMk
How to Manage a Client Image - https://docs.mcp-services.net/x/iwMu

4) The system will no longer support SAML authentication. An overview of this feature is currently available here but documentation will be removed in conjunction with the release: https://docs.mcp-services.net/x/MwZH


During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The API will remain available and is able to process requests in the affected Geographic Regions during their windows.
Posted on Aug 20, 23:46 UTC
We will be performing a major software upgrade to the CloudControl UI in all Geographic Regions on Tuesday September 3rd. The major upgrade requires a longer-than normal software upgrade window and downtime than usual. Therefore, the upgrade will be using the following non-standard software upgrade window and expected duration in each region:

CloudControl Software Change Id: CCCHANGE-258

Software Upgrade Window

CANADA (CA): 03:00 UTC (Monday 11:00 PM - Canada Eastern Daylight)
NORTH AMERICA (NA): 08:00 UTC (04:00 AM Eastern Daylight / 2:00 AM Pacific Daylight)
AUSTRALIA (AU): 10:00 UTC (08:00 PM Australia Eastern Standard)
ASIA-PACIFIC (AP): 11:00 UTC (08:00 PM Japan Standard Time)
INDONESIA (ID): 13:00 UTC (08:00 PM Western Indonesian Time)
AFRICA (AF): 17:00 UTC (07:00 PM South Africa Standard Time)
EUROPE (EU): 18:00 UTC (08:00 PM Central European Summer Time)
ISRAEL (IL): 19:00 UTC (10:00 PM Israel Summer Time)

Expected Duration and Downtime

CANADA (CA): Up to 6 Hours downtime
ALL OTHER GEOGRAPHIC REGIONS (NA, AU, AP, ID, AF, EU, IL): Up to 2 hours downtime

This major software upgrade includes the following features:

1) Users can view historical information about the hardware configuration of their Cloud Servers. For details, see:

How to View the Historical Configuration of a Server - https://docs.mcp-services.net/x/8QOy

2) Users can configure a DRS Consistency Group to automatically update the IPv4 and IPv6 addresses as part of the Start Preview of a Consistency Group. For details, see:

Introduction to DRS for Cloud (Re-IP Address Rules for DRS Target Servers) - https://docs.mcp-services.net/x/qgE8
How to Set Re-IP Address Rules for a Target Server in a DRS Server Pair - https://docs.mcp-services.net/x/9AOy

3) Users can view Advanced Virtualization Settings on Cloud Servers and can modify such settings on both Client Images and Cloud Servers. For details, see:

Introduction to Advanced Virtualization Settings - https://docs.mcp-services.net/x/P4D2
How to Manage a Cloud Server - https://docs.mcp-services.net/x/FQMk
How to Manage a Client Image - https://docs.mcp-services.net/x/iwMu

4) The system will no longer support SAML authentication. An overview of this feature is currently available here but documentation will be removed in conjunction with the release: https://docs.mcp-services.net/x/MwZH


During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The API will remain available and is able to process requests in the affected Geographic Regions during their windows.
Posted on Aug 20, 23:48 UTC
We will be performing a major software upgrade to the CloudControl UI in all Geographic Regions on Tuesday September 3rd. The major upgrade requires a longer-than normal software upgrade window and downtime than usual. Therefore, the upgrade will be using the following non-standard software upgrade window and expected duration in each region:

CloudControl Software Change Id: CCCHANGE-258

Software Upgrade Window

CANADA (CA): 03:00 UTC (Monday 11:00 PM - Canada Eastern Daylight)
NORTH AMERICA (NA): 08:00 UTC (04:00 AM Eastern Daylight / 2:00 AM Pacific Daylight)
AUSTRALIA (AU): 10:00 UTC (08:00 PM Australia Eastern Standard)
ASIA-PACIFIC (AP): 11:00 UTC (08:00 PM Japan Standard Time)
INDONESIA (ID): 13:00 UTC (08:00 PM Western Indonesian Time)
AFRICA (AF): 17:00 UTC (07:00 PM South Africa Standard Time)
EUROPE (EU): 18:00 UTC (08:00 PM Central European Summer Time)
ISRAEL (IL): 19:00 UTC (10:00 PM Israel Summer Time)

Expected Duration and Downtime

CANADA (CA): Up to 6 Hours downtime
ALL OTHER GEOGRAPHIC REGIONS (NA, AU, AP, ID, AF, EU, IL): Up to 2 hours downtime

This major software upgrade includes the following features:

1) Users can view historical information about the hardware configuration of their Cloud Servers. For details, see:

How to View the Historical Configuration of a Server - https://docs.mcp-services.net/x/8QOy

2) Users can configure a DRS Consistency Group to automatically update the IPv4 and IPv6 addresses as part of the Start Preview of a Consistency Group. For details, see:

Introduction to DRS for Cloud (Re-IP Address Rules for DRS Target Servers) - https://docs.mcp-services.net/x/qgE8
How to Set Re-IP Address Rules for a Target Server in a DRS Server Pair - https://docs.mcp-services.net/x/9AOy

3) Users can view Advanced Virtualization Settings on Cloud Servers and can modify such settings on both Client Images and Cloud Servers. For details, see:

Introduction to Advanced Virtualization Settings - https://docs.mcp-services.net/x/P4D2
How to Manage a Cloud Server - https://docs.mcp-services.net/x/FQMk
How to Manage a Client Image - https://docs.mcp-services.net/x/iwMu

4) The system will no longer support SAML authentication. An overview of this feature is currently available here but documentation will be removed in conjunction with the release: https://docs.mcp-services.net/x/MwZH


During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The API will remain available and is able to process requests in the affected Geographic Regions during their windows.
Posted on Aug 20, 23:49 UTC
We will be performing a major software upgrade to the CloudControl UI in all Geographic Regions on Tuesday September 3rd. The major upgrade requires a longer-than normal software upgrade window and downtime than usual. Therefore, the upgrade will be using the following non-standard software upgrade window and expected duration in each region:

CloudControl Software Change Id: CCCHANGE-258

Software Upgrade Window

CANADA (CA): 03:00 UTC (Monday 11:00 PM - Canada Eastern Daylight)
NORTH AMERICA (NA): 08:00 UTC (04:00 AM Eastern Daylight / 2:00 AM Pacific Daylight)
AUSTRALIA (AU): 10:00 UTC (08:00 PM Australia Eastern Standard)
ASIA-PACIFIC (AP): 11:00 UTC (08:00 PM Japan Standard Time)
INDONESIA (ID): 13:00 UTC (08:00 PM Western Indonesian Time)
AFRICA (AF): 17:00 UTC (07:00 PM South Africa Standard Time)
EUROPE (EU): 18:00 UTC (08:00 PM Central European Summer Time)
ISRAEL (IL): 19:00 UTC (10:00 PM Israel Summer Time)

Expected Duration and Downtime

CANADA (CA): Up to 6 Hours downtime
ALL OTHER GEOGRAPHIC REGIONS (NA, AU, AP, ID, AF, EU, IL): Up to 2 hours downtime

This major software upgrade includes the following features:

1) Users can view historical information about the hardware configuration of their Cloud Servers. For details, see:

How to View the Historical Configuration of a Server - https://docs.mcp-services.net/x/8QOy

2) Users can configure a DRS Consistency Group to automatically update the IPv4 and IPv6 addresses as part of the Start Preview of a Consistency Group. For details, see:

Introduction to DRS for Cloud (Re-IP Address Rules for DRS Target Servers) - https://docs.mcp-services.net/x/qgE8
How to Set Re-IP Address Rules for a Target Server in a DRS Server Pair - https://docs.mcp-services.net/x/9AOy

3) Users can view Advanced Virtualization Settings on Cloud Servers and can modify such settings on both Client Images and Cloud Servers. For details, see:

Introduction to Advanced Virtualization Settings - https://docs.mcp-services.net/x/P4D2
How to Manage a Cloud Server - https://docs.mcp-services.net/x/FQMk
How to Manage a Client Image - https://docs.mcp-services.net/x/iwMu

4) The system will no longer support SAML authentication. An overview of this feature is currently available here but documentation will be removed in conjunction with the release: https://docs.mcp-services.net/x/MwZH


During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The API will remain available and is able to process requests in the affected Geographic Regions during their windows.
Posted on Aug 20, 23:51 UTC
Impact: During the maintenance on the Primary device clients with CPNC Site to Site VPN and Direct Connect Service without High Availability will be impacted.

Dear Client

On the date and time listed below engineers will be performing maintenance in the following cloud locations. During the maintenance engineers, will be performing vendor recommended software upgrades. First, the secondary device will be upgraded during which there should be no impact to clients. Services will be failed over from the primary to the secondary device during failover packetloss /latency will be experienced. During the upgrade of the primary device clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will experience an outage for the duration of the primary device upgrade. Clients with High Availability option should not be impacted.

Change Reference Number: CHM122031138
Israel (IL1): Friday September 13th 09:00 PM Israel Daylight Time (18:00 UTC)
Expected Total Duration: 4 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Aug 13, 16:50 UTC
Past Incidents
Aug 21, 2019

No incidents reported today.

Aug 20, 2019
Completed - The scheduled maintenance has been completed.
Aug 20, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 20:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday August 20th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-257
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 30 minutes downtime

This minor API software upgrade addresses a variety of minor issues, including a problem with Snapshot Preview Server function and an issue where the List Servers function was failing when there are large numbers of servers with anti-affinity enabled.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Aug 14, 19:35 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 19:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday August 20th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-257
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 30 minutes downtime

This minor API software upgrade addresses a variety of minor issues, including a problem with Snapshot Preview Server function and an issue where the List Servers function was failing when there are large numbers of servers with anti-affinity enabled.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Aug 14, 19:34 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 18:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday August 20th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-257
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 30 minutes downtime

This minor API software upgrade addresses a variety of minor issues, including a problem with Snapshot Preview Server function and an issue where the List Servers function was failing when there are large numbers of servers with anti-affinity enabled.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Aug 14, 19:33 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 12:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday August 20th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-257
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 30 minutes downtime

This minor API software upgrade addresses a variety of minor issues, including a problem with Snapshot Preview Server function and an issue where the List Servers function was failing when there are large numbers of servers with anti-affinity enabled.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Aug 14, 19:33 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 11:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday August 20th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-257
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 30 minutes downtime

This minor API software upgrade addresses a variety of minor issues, including a problem with Snapshot Preview Server function and an issue where the List Servers function was failing when there are large numbers of servers with anti-affinity enabled.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Aug 14, 19:32 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 10:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday August 20th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-257
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 30 minutes downtime

This minor API software upgrade addresses a variety of minor issues, including a problem with Snapshot Preview Server function and an issue where the List Servers function was failing when there are large numbers of servers with anti-affinity enabled.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Aug 14, 19:31 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 09:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday August 20th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-257
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 30 minutes downtime

This minor API software upgrade addresses a variety of minor issues, including a problem with Snapshot Preview Server function and an issue where the List Servers function was failing when there are large numbers of servers with anti-affinity enabled.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Aug 14, 19:30 UTC
Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019
Completed - The scheduled maintenance has been completed.
Aug 17, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 05:00 UTC
Update - Dear Client,
ISP Vendor has notified us that due to unforeseen circumstance below change is being rescheduled from July 13th to August 17th. Notification has been updated to reflect new date.
Jul 11, 15:47 UTC
Scheduled - Impact: No impact to clients expected.

Dear Client

On the dates listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud locations. This circuit is currently our secondary link engineers do not expect any impact to our clients.

Change Reference Number: CHM121790221
London (EU2,EU8, LHR03): Saturday August 17th 07:00 AM Central European Standard (05:00 UTC)
Expected Total Duration: 12 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 30, 23:57 UTC
Completed - The scheduled maintenance has been completed.
Aug 17, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 01:00 UTC
Scheduled - Impact: During fail-over there is a risk of brief packet loss and or latency during fail-overs. In addition, the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client
On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. These fail-overs are not state-full, so open client connections will reset. In addition, there is a medium risk of brief packet-loss and or latency during fail-over. The UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM122082424
Canada: (CA1, CA2): Friday August 16th 09:00 PM Eastern Daylight Time (17/8 01:00 UTC)
Expected Total Duration: 4 Hours

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Aug 12, 22:58 UTC
Completed - The scheduled maintenance has been completed.
Aug 17, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 19:00 UTC
Scheduled - Impact: During fail-over there is a risk of brief packet loss and or latency during fail-overs. In addition, the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client
On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. These fail-overs are not state-full, so open client connections will reset. In addition, there is a medium risk of brief packet-loss and or latency during fail-over. The UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM122082517
Germany (EU6,Managed Hosting FRA01): Friday August 16th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 6 Hours

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Aug 12, 22:56 UTC
Aug 16, 2019
Completed - The scheduled maintenance has been completed.
Aug 16, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 12, 20:11 UTC
Scheduled - SCHEDULED MAINTENANCE: ISRAEL (IL1) INFRASTRUCTURE MAINTENANCE

Impact: No client impact is expected.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud and manage hosting locations. Engineers have identified a potential issue with secondary router in this location. Per vendor recommendation we will be upgrading device to new IOS. This device is currently serving secondary role. There is no expectation of impact to our clients.

Change Reference Number: CHM122031040
Israel (IL1): Friday August 16th 09:00 PM Israel Daylight Time (18:00 UTC)
Expected Total Duration: 4 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Aug 12, 04:56 UTC
Completed - The scheduled maintenance has been completed.
Aug 16, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 18:00 UTC
Update - The maintenance has been moved forward from the original date of Thursday August 22nd to Friday August 16th.
Aug 13, 20:45 UTC
Scheduled - We will be performing a major software upgrade to the CloudControl API infrastructure in the Israel (IL) Geographic Region on Friday August 16th at 9 PM local time (18:00 UTC). This is earlier than the normal software change window due to the duration of the event.

CloudControl Change Id: CCOCHANGE-106
Time: August 16th 09:00 PM Israel Summer Time (18:00 UTC)
Expected Total Duration: 4 hours downtime

This maintenance involves a migration of the API software infrastructure and a series of security patches and upgrades to the CloudControl API infrastructure in this region. Such changes are required to comply with enhanced internal security guidelines.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Region during this window.
Aug 16, 09:00 UTC
Completed - The scheduled maintenance has been completed.
Aug 16, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 11:00 UTC
Scheduled - SCHEDULED MAINTENANCE: MELBOURNE (AU2, AU10, MEL01) CLOUD INFRASTRUCTURE

Impact: During fail-over there is a risk of brief packet loss and or latency during fail-overs. In addition, the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client
On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. These fail-overs are not state-full, so open client connections will reset. In addition, there is a medium risk of brief packet-loss and or latency during fail-over. The UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM122082432
Melbourne: (AU2, AU10, MEL01): Friday August 16th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 7 Hours

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Aug 12, 16:01 UTC
Completed - The scheduled maintenance has been completed.
Aug 16, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 12:00 UTC
Scheduled - Impact: No impact to clients is expected.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. Engineers do not expect any impact to the UI/API or Client Cloud Servers.

Change Reference Number: CHM121966564
Asia-Pacific (All AP Locations): Friday August 16th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Aug 15, 16:43 UTC
Completed - The scheduled maintenance has been completed.
Aug 16, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 12:00 UTC
Scheduled - Impact: Client to Site VPN Service will disconnect any open Client to Site VPN sessions it may require client to reconnect.

Dear Client
On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to complete pre-work for future move of Client to Site VPN service to new infrastructure. Engineers expect Client to Site VPN sessions to be disconnected. May require client to reconnect.

Change Reference Number: CHM121901989
Tokyo (AP1, AP4, HND01): Friday August 16th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Aug 13, 18:10 UTC
Completed - The scheduled maintenance has been completed.
Aug 16, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 14:00 UTC
Scheduled - As part of our ongoing improvement initiatives, we will be kicking off our storage upgrade programme in AU11 (New_Zealand MCP 2.0) to give a better, predictable and consistent experience when it comes to cloud storage performance. As part of the initiative, we are migrating the Standard/High Performance/Economy Disk Speeds in AU11 (New_Zealand MCP 2.0) to the new “Burstable” storage model.

As part of this effort, we will be making changes to ALL disks associated with ALL existing Cloud Servers that are using the Economy, Standard, and High Performance disk speeds.

The enablement will begin on August 16th at 2 AM New Zealand Standard Time (August 15, 2019 14:00 UTC). The change is expected to take several hours to take effect across all existing Cloud Servers.

CloudControl Change Id: OEC-11589
Time: August 16th at 2 AM New Zealand Standard Time (August 15, 2019 14:00 UTC)
Expected Total Duration: Up to 12 Hours

For all NEW and EXISTING disks on all Cloud Servers using Economy, Standard, or High Performance disk speeds:

1. After the change, Disks will be allowed to burst only up the following IOPS and Throughput limits based on their disk speed:

ECONOMY: Greater of 100 IOPS or 0.5 IOPS/GB based on the size of the disk
STANDARD: Greater of 500 IOPS or 3 IOPS/GB based on the size of the disk
HIGH PERFORMANCE: Greater of 800 IOPS or 6 IOPS/GB based on the size of the disk

Throughput limit equal to the IOPS maximum x 16 KB (Kilobytes). This limit applies in addition to the above IOPS limit.

Example:: A 100 GB Disk using Standard Disk Speed will be assigned a 500 IOPS burstable maximum AND an 8,000 Kilobyte/second Throughput maximum (500 IOPS x 16 KB).

2. If the server is running when the change is implemented, the system will vMotion the server so that the changes take immediate effect. No restart is required. This is an improvement in behavior from previous locations where we have migrated to Burstable architecture.

However, if some issue prevents the system from successfully vMotioning the server, the server may require a restart before additional CloudControl actions can be made against the server.

For more information please refer to the following two articles:

Introduction to Cloud Server Local Storage ("Disks") and Disk Speeds - https://docs.mcp-services.net/x/UwIu
How do I determine if my Server Requires a Restart Using REST API? - https://docs.mcp-services.net/x/QgSZ
Jul 18, 18:26 UTC
Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019
Completed - The scheduled maintenance has been completed.
Aug 10, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 01:00 UTC
Scheduled - SCHEDULED MAINTENANCE: CANADA (CA2) CLOUD INFRASTRUCTURE

Impact: During fail-over there is a risk of brief packet loss and or latency during fail-overs. In addition, the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client
On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. These fail-overs are not state-full, so open client connections will reset. In addition, there is a medium risk of brief packet-loss and or latency during fail-over. The UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM122029242
Canada: (CA2): Friday August 9th 09:00 PM Eastern Daylight Time (10/8 01:00 UTC)
Expected Total Duration: 7 Hours

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 25, 11:44 UTC
Completed - The scheduled maintenance has been completed.
Aug 10, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 19:00 UTC
Scheduled - Impact:
CPNC IPSEC clients without the High Availability option will see downtime for up to 30 minutes while primary device is replaced.
CPNC IPsec customer with High Availability option may experience brief latency and or packet loss during failover.
CPNC direct connect/Private connect – No impact is expected
Internet facing services & MCP to MCP Connections- No noticeable impact is expected however this is considered a high risk maintenance with possibility of brief latency and or packet loss during duration of maintenance window.
Dear Client
On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform replacement of network component supporting Cloud and Managed Hosting Services. During the maintenance engineers, will be performing vendor recommended replacement of core routers. Routers will be replaced in rolling fashion starting with secondary device. . Note that Client VPN tunnels may not reestablish after fail-over until interesting traffic is sent across tunnel.

Change Reference Number: CHM122094341
Amsterdam (EU1, EU7, AMS01): Friday August 9th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 12 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Aug 7, 16:24 UTC
Aug 9, 2019
Completed - The scheduled maintenance has been completed.
Aug 9, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 19:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 7, 16:35 UTC
Scheduled - Impact: No client impact is expected.

Dear Client

On the date and time listed below engineers will be performing maintenance in the following cloud locations. During the maintenance engineers, will be performing vendor recommended software upgrades. First, the secondary device will be upgraded during which there should be no impact to clients. Services will be failed over from the primary to the secondary device during failover packetloss /latency will be experienced. During the upgrade of the primary device clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will experience an outage for the duration of the primary device upgrade. Clients with High Availability option should not be impacted.

Change Reference Number: CHM122031040
Belgium (EU9): Friday August 9th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 4 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Aug 7, 16:34 UTC
Completed - The scheduled maintenance has been completed.
Aug 9, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 19:00 UTC
Scheduled - Impact: No client impact is expected.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud and manage hosting locations. Engineers have identified a potential issue with secondary router in this location. Per vendor recommendation we will be upgrading device to new IOS. This device is currently serving secondary role. There is no expectation of impact to our clients.

Change Reference Number: CHM122031040
Belgium (EU9): Friday August 9th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 4 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Aug 4, 00:29 UTC
Completed - The scheduled maintenance has been completed.
Aug 9, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 18:00 UTC
Scheduled - Impact: No impact to clients is expected.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. Engineers do not expect any impact to the UI/API or Client Cloud Servers.

Change Reference Number: CHM121966450
Israel (IL1, IL2): Friday August 9th 09:00 PM Israel Daylight Time (18:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 18, 21:10 UTC
Completed - The scheduled maintenance has been completed.
Aug 9, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 11:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance window. See note below for restrictions. There will be no impact to client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of the maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM121966601
Australia/ New Zealand (All AU Locations): Friday August 9th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 8 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 18, 23:16 UTC
Completed - The scheduled maintenance has been completed.
Aug 9, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 12:00 UTC
Scheduled - Impact: No impact to clients is expected.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. Engineers do not expect any impact to the UI/API or Client Cloud Servers.

Change Reference Number: CHM121966564
Asia-Pacific (All AP Locations): Friday August 9th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 18, 23:14 UTC
Completed - The scheduled maintenance has been completed.
Aug 9, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 12:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM122011733
Singapore (AP9): Friday August 9th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Aug 1, 20:56 UTC
Resolved - The services are back in operation
Aug 9, 07:04 UTC
Investigating - Please be informed that the NOC phone lines are down. If the matter is urgent please contact us @ITaaS.Cloud.NOC.Operations.Leads@cis.ntt.com and one of the Ops Lead will respond via e-mail.
Aug 9, 06:44 UTC
Completed - The scheduled maintenance has been completed.
Aug 9, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 12:00 UTC
Scheduled - The DRS for Cloud feature is being enabled sometime during or after the Europe business day on August 8th to support replications between public MCP 2.0 locations in the Europe (EU) Geographic Region.

CloudControl Change Id: OEC-11605
Time: Sometime during Thursday August 8th 12:00 - 24:00 UTC
Expected Total Duration: Users can identify availability as described in Identify Hardware Specifications and Capabilities Available in a Data Center Location - https://docs.mcp-services.net/x/nAAu

The DRS feature allows users to implement real-time replication of the disk state of multiple Cloud Servers to another location in the same Geographic Region, with the ability to restore multiple Target servers to the disk state of their paired Source servers at an identical point-in-time.

This rollout expands DRS support to users who wish to use DRS for Cloud to support replication scenarios between servers in different MCP 2.0 locations. As such, the replication being enabled for any source or target involving Public MCP 2.0 locations in the region. Users will be able to create Consistency Groups with:

Source in EU6 (Frankfurt MCP 2.0) -> Target in EU7 (Amsterdam MCP 2.0)
Source in EU6 (Frankfurt MCP 2.0) -> Target in EU8 (London MCP 2.0)
Source in EU7 (Amsterdam MCP 2.0) -> Target in EU6 (Frankfurt MCP 2.0)
Source in EU7 (Amsterdam MCP 2.0) -> Target in EU8 (London MCP 2.0)
Source in EU8 (London MCP 2.0) -> Target in EU6 (Frankfurt MCP 2.0
Source in EU8 (London MCP 2.0) -> Target in EU7 (Amsterdam MCP 2.0)

There is an additional hourly usage element recorded for use of the feature.

IMPORTANT NOTE: The DRS feature is only visible in the UI to Primary Administrators and users with the DRS role.

For more details, see:

Introduction to DRS for Cloud - https://docs.mcp-services.net/x/qgE8
MCP 1.0 to 2.0 Self-Service Migration - https://docs.mcp-services.net/x/RgOy
How to Create a DRS Consistency Group - https://docs.mcp-services.net/x/sAE8
How to Start a DRS Preview for a Consistency Group - https://docs.mcp-services.net/x/uwE8
How to Initiate a Failover for a DRS Consistency Group - https://docs.mcp-services.net/x/vwE8

There is no CloudControl UI or API downtime nor impact to any existing Cloud Servers and Networks due to this change. This notification is for informational purposes only.
Jul 30, 21:35 UTC
Aug 8, 2019
Completed - The scheduled maintenance has been completed.
Aug 8, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 17:00 UTC
Scheduled - Impact: During the window SRM fail-over capabilities will not be available.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of equipment supporting Disaster Recovery SRM fail-over capabilities . During this maintenance all DR replication will continue, however SRM Fail-over capabilities will be temporarily unavailable.

Change Reference Number: CHM121966544
Singapore (AP9, AP10): Friday August 9th 02:00 AM Japan Standard (8/7 17:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 18, 21:17 UTC
Completed - The scheduled maintenance has been completed.
Aug 8, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 17:00 UTC
Scheduled - Impact: During the window SRM fail-over capabilities will not be available.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of equipment supporting Disaster Recovery SRM fail-over capabilities . During this maintenance all DR replication will continue, however SRM Fail-over capabilities will be temporarily unavailable.

Change Reference Number: CHM121966544
Johannesburg: (AF4,AF5): Thursday August 8th 07:00 PM South Africa Standard Time (17:00 PM UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 18, 20:46 UTC
Resolved - Engineers have fixed the issue now we are able to deploy the servers. Services are restored.
The issue stands is resolved.
Aug 8, 11:42 UTC
Update - The solution has been applied. Awaiting completion.
Aug 8, 11:12 UTC
Identified - The technical engineers have identified the issue and working on restoring the service.
Aug 8, 10:08 UTC
Investigating - Technical teams have been engaged and investigating.
Aug 8, 08:56 UTC
Aug 7, 2019
Completed - The scheduled maintenance has been completed.
Aug 7, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 09:00 UTC
Scheduled - The DRS for Cloud feature is being enabled sometime after the Australia business day on August 7th to support replications between public MCP 2.0 locations in the Australia (AU) Geographic Region.

CloudControl Change Id: OEC-11604
Time: Sometime during Wednesday August 7th 12:00 - 24:00 UTC
Expected Total Duration: Users can identify availability as described in Identify Hardware Specifications and Capabilities Available in a Data Center Location - https://docs.mcp-services.net/x/nAAu

The DRS feature allows users to implement real-time replication of the disk state of multiple Cloud Servers to another location in the same Geographic Region, with the ability to restore multiple Target servers to the disk state of their paired Source servers at an identical point-in-time.

This rollout expands DRS support to users who wish to use DRS for Cloud to support replication scenarios between servers in different MCP 2.0 locations. As such, the replication being enabled for any source or target involving Public MCP 2.0 locations in the region. Users will be able to create Consistency Groups with:

Source in AU9 (Sydney MCP 2.0) -> Target in AU10 (Melbourne MCP 2.0)
Source in AU9 (Sydney MCP 2.0) -> Target in AU11 (New Zealand MCP 2.0)
Source in AU10 (Melbourne MCP 2.0) -> Target in AU9 (Sydney MCP 2.0)
Source in AU10 (Melbourne MCP 2.0) -> Target in AU11 (New Zealand MCP 2.0)
Source in AU11 (New Zealand MCP 2.0) -> Target in AU9 (Sydney MCP 2.0)
Source in AU11 (New Zealand MCP 2.0) -> Target in AU10 (Melbourne MCP 2.0)

There is an additional hourly usage element recorded for use of the feature.

IMPORTANT NOTE: The DRS feature is only visible in the UI to Primary Administrators and users with the DRS role.

For more details, see:

Introduction to DRS for Cloud - https://docs.mcp-services.net/x/qgE8
MCP 1.0 to 2.0 Self-Service Migration - https://docs.mcp-services.net/x/RgOy
How to Create a DRS Consistency Group - https://docs.mcp-services.net/x/sAE8
How to Start a DRS Preview for a Consistency Group - https://docs.mcp-services.net/x/uwE8
How to Initiate a Failover for a DRS Consistency Group - https://docs.mcp-services.net/x/vwE8

There is no CloudControl UI or API downtime nor impact to any existing Cloud Servers and Networks due to this change. This notification is for informational purposes only.
Jul 30, 21:19 UTC
Completed - The scheduled maintenance has been completed.
Aug 7, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 12:00 UTC
Scheduled - The DRS for Cloud feature is being enabled sometime after the Asia-Pacific business day to support replications between public MCP 2.0 locations in the Asia-Pacific (AP) Geographic Region.

CloudControl Change Id: OEC-11603
Time: Sometime during Tuesday August 6th 12:00 - 24:00 UTC
Expected Total Duration: Users can identify availability as described in Identify Hardware Specifications and Capabilities Available in a Data Center Location - https://docs.mcp-services.net/x/nAAu

The DRS feature allows users to implement real-time replication of the disk state of multiple Cloud Servers to another location in the same Geographic Region, with the ability to restore multiple Target servers to the disk state of their paired Source servers at an identical point-in-time.

This rollout expands DRS support to users who wish to use DRS for Cloud to support replication scenarios between servers in different MCP 2.0 locations. As such, the replication being enabled in this rollout is bi-directional - users will be able to create Consistency Groups with:

Source in AP3 (Singapore MCP 2.0) -> Target in AP5 (Hong Kong MCP 2.0)
Source in AP5 (Hong Kong MCP 2.0) -> Target in AP3 (Singapore MCP 2.0)

There is an additional hourly usage element recorded for use of the feature.

IMPORTANT NOTE: The DRS feature is only visible in the UI to Primary Administrators and users with the DRS role.

For more details, see:

Introduction to DRS for Cloud - https://docs.mcp-services.net/x/qgE8
MCP 1.0 to 2.0 Self-Service Migration - https://docs.mcp-services.net/x/RgOy
How to Create a DRS Consistency Group - https://docs.mcp-services.net/x/sAE8
How to Start a DRS Preview for a Consistency Group - https://docs.mcp-services.net/x/uwE8
How to Initiate a Failover for a DRS Consistency Group - https://docs.mcp-services.net/x/vwE8

There is no CloudControl UI or API downtime nor impact to any existing Cloud Servers and Networks due to this change. This notification is for informational purposes only.
Jul 30, 21:08 UTC
Completed - The scheduled maintenance has been completed.
Aug 7, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 12:00 UTC
Scheduled - The DRS for Cloud feature is being enabled sometime during Tuesday August 6th to support replications between public MCP 2.0 locations in the North America (NA) Geographic Regio

CloudControl Change Id: OEC-11602
Time: During Tuesday August 6th business day (12:00 - 24:00 UTC)
Expected Total Duration: Users can identify availability as described in Identify Hardware Specifications and Capabilities Available in a Data Center Location - https://docs.mcp-services.net/x/nAAu

The DRS feature allows users to implement real-time replication of the disk state of multiple Cloud Servers to another location in the same Geographic Region, with the ability to restore multiple Target servers to the disk state of their paired Source servers at an identical point-in-time.

This rollout expands DRS support to users who wish to use DRS for Cloud to support replication scenarios between servers in different MCP 2.0 locations. As such, the replication being enabled in this rollout is bi-directional - users will be able to create Consistency Groups with:

Source in NA9 (US-East MCP 2.0) -> Target in NA12 (US-West MCP 2.0)
Source in NA12 (US-West MCP 2.0) -> Target in NA9 (US-East MCP 2.0)

There is an additional hourly usage element recorded for use of the feature.

IMPORTANT NOTE: The DRS feature is only visible in the UI to Primary Administrators and users with the DRS role.

For more details, see:

Introduction to DRS for Cloud - https://docs.mcp-services.net/x/qgE8
MCP 1.0 to 2.0 Self-Service Migration - https://docs.mcp-services.net/x/RgOy
How to Create a DRS Consistency Group - https://docs.mcp-services.net/x/sAE8
How to Start a DRS Preview for a Consistency Group - https://docs.mcp-services.net/x/uwE8
How to Initiate a Failover for a DRS Consistency Group - https://docs.mcp-services.net/x/vwE8

There is no CloudControl UI or API downtime nor impact to any existing Cloud Servers and Networks due to this change. This notification is for informational purposes only.
Jul 30, 20:48 UTC