In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 06:30 UTC
Scheduled - MAINTENANCE EXTENDED : US EAST (NA5,NA9,ASH02) INFRASTRUCTURE

Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.

Dear Client

On the date listed below engineers will be testing newly installed secondary ISP link and removing old link. During the maintenance window engineers will be failing over all traffic to new link and testing connectivity. All pretesting has taken place and engineers do not expect any impact to our clients. However, there is a low risk of brief latency or packet loss during the fail-over process.

Change Reference Number: CHM114767441/ CHM114766265
US EAST: (NA5,NA9, ASH02): Friday July 21st 09:00 PM US Pacific Daylight Time (22/7 06:00 UTC)
Expected Total Duration: 30 Minutes

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 04:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of hypervisor infrastructure supporting the cloud. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested IOS. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM115506872
US EAST: (NA9): Friday July 21st 09:00 PM US Pacific Daylight Time (22/7 04:00 UTC)
Expected Total Duration: 8 Hours

Note: Hypervisor Maintenance Mode:
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 04:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client
On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of hypervisor infrastructure supporting the cloud. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested IOS. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM115505585
US EAST: (NA1): Friday July 21st 09:00 PM US Pacific Daylight Time (22/7 04:00 UTC)
Expected Total Duration: 16 Hours

Note: Hypervisor Maintenance Mode:
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 04:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client
On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of hypervisor infrastructure supporting the cloud. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested IOS. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM115505585
US EAST: (NA1): Friday July 21st 09:00 PM US Pacific Daylight Time (22/7 04:00 UTC)
Expected Total Duration: 16 Hours

Note: Hypervisor Maintenance Mode:
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
AC - Canberra ? Operational
Dimension Data Public CaaS Portal ? Operational
Public CaaS AC2 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
AF - Johannesburg Operational
Dimension Data Public CaaS Portal ? Operational
Managed Hosting JNB01 Operational
Public CaaS AF1 ? Operational
Public CaaS - AF3 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AF1 ? Operational
CSfS AF4 ? Operational
CSfS AF5 ? Operational
CPNC ? Operational
EMaaS AF1 ? Operational
Hosted UC AF3 ? Operational
Services Portal AF1 ? Operational
Dimension Data CaaS Portal AU Operational
AU - Melbourne Operational
Managed Hosting MEL01 ? Operational
Public CaaS AU2 ? Operational
Public CaaS AU10 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM AU2 ? Operational
AU - New Zealand Operational
Managed Hosting HLZ01 ? Operational
Public CaaS AU8 ? Operational
Public CaaS AU11 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM AU8 ? Operational
Hosted UC AU11 ? Operational
Hosted UC AU12 ? Operational
AU - Sydney Operational
Managed Hosting SYD01 ? Operational
Public CaaS AU1 ? Operational
Public CaaS AU6 ? Operational
Public CaaS AU9 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSFM AU1 ? Operational
EMaaS AU9 ? Operational
Hosted UC AU9 ? Operational
Services Portal AU1 ? Operational
Hosted Desktop SYD01 Operational
Dimension Data Public CaaS Portal AP ? Operational
AP - Hong Kong Operational
Managed Hosting HKG01 ? Operational
Public CaaS AP2 ? Operational
Public CaaS AP5 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AP2 ? Operational
Services Portal AP2 ? Operational
AP - Singapore Operational
Managed Hosting SIN01 Operational
Public CaaS AP3 ? Operational
Public CaaS AP6 ? Operational
Public CaaS AP7 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS Operational
CSfM AP3 ? Operational
CSfS AP9 ? Operational
CSfS AP10 ? Operational
Services Portal AP3 Operational
AP - Tokyo Operational
Managed Hosting HND01 ? Operational
Public Cloud AP1 ? Operational
Public CaaS - AP4 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AP1 ? Operational
CA - Canada ? Operational
Managed Hosting YYZ01 ? Operational
Dimension Data CaaS Portal Operational
Public CaaS CA1 ? Operational
Public CaaS CA2 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
Dimension Data Public CaaS Portal EU ? Operational
EU - Amsterdam Operational
Managed Hosting AMS01 ? Operational
Public CaaS EU1 ? Operational
Public CaaS EU7 ? Operational
Cloud Backups Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
EU - Belgium Operational
CaaS EU9 ? Operational
CPNC ? Operational
EU - Germany Operational
Managed Hosting FRA01 ? Operational
Public CaaS EU6 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
EU - United Kingdom Operational
Managed Hosting LHR02 ? Operational
Managed Hosting LHR03 ? Operational
Public CaaS EU2 ? Operational
Public CaaS EU8 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM EU2 ? Operational
EMaaS EU8 ? Operational
Services Portal EU2 ? Operational
IL - Israel Operational
Dimension Data CaaS Portal Operational
CaaS IL1 Operational
CaaS IL2 Operational
Cloud Backup Operational
CPNC ? Operational
Dimension Data Public CaaS Portal NA ? Operational
NA - US East ? Under Maintenance
Managed Hosting ASH01 ? Operational
Managed Hosting ASH02 ? Under Maintenance
Managed Hosting IAD03 ? Operational
Public CaaS NA1 ? Under Maintenance
Public CaaS NA5 ? Under Maintenance
Public CaaS NA9 ? Under Maintenance
Cloud Backup Operational
Cloud Files NA1 Operational
Cloud NAS Operational
Cloud Monitoring Operational
CPNC ? Operational
CSfM NA5 ? Operational
EMaaS NA9 ? Operational
Hosted UC NA9 ? Operational
Services Portal NA5 ? Operational
NA - US West ? Operational
Managed Hosting SJC03 ? Operational
Managed Hosting - SNU01 ? Operational
Public CaaS - NA3 ? Operational
Public CaaS - NA12 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM - NA3 ? Operational
SA - Sao Paulo Operational
Managed Hosting GRU01 Operational
Public CaaS SA1 ? Operational
Cloud NAS ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
CPNC ? Operational
IT & Operational Systems ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Impact: Cloud Backup Service will not be available through the UI/API. Clients will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window.

Dear Client

On the dates and times listed below Operations will be performing scheduled maintenance in following location. This maintenance is needed to upgrade the Cloud Backup Service to the 4.2 release. During this maintenance client will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window. With the 4.2 release restore helper will upgrade automatically as well to 4.2. See release notes for more detail.

Release Notes for Cloud Backup V4.2 can be found here.
https://docs.mcp-services.net/display/CCD/Cloud+Backup+V4.2+Customer+Release+Notes

Cloud Backup Service will not be available through the UI/API. Clients will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window.

Change Reference Number: CHM115415869
Johannesburg: (All Locations): Tuesday July 25th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jul 11, 20:02 UTC
Impact: Cloud Backup Service will not be available through the UI/API. Clients will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first 4 hours of the maintenance window.

Dear Client

On the dates and times listed below Operations will be performing scheduled maintenance in following location. This maintenance is needed to upgrade the Cloud Backup Service to the 4.2 release. During this maintenance client will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first 4 hour of the maintenance window. With the 4.2 release it is recommended that clients upgrade the restore helper to version 4.2. See release notes for more detail.

Release Notes for Cloud Backup V4.2 can be found here.
https://docs.mcp-services.net/display/CCD/Cloud+Backup+V4.2+Customer+Release+Notes

Change Reference Number: CHM115452351
North America (All Locations): Thursday July 27th 09:00 PM Eastern Daylight Time (28/7 01:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jul 18, 19:44 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance, engineers will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM115452250
Sydney (AU1,AU9): Friday July 28th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jul 21, 20:25 UTC
Impact: No expected impact to clients. However the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. During these fail-overs engineers do not expect any impact to client traffic; however, there is a low risk of brief packet drops during fail-over process. In addition during this maintenance below the UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM115431943
New Zealand (AU11): Friday July 28th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 7 Hour


Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jul 21, 23:48 UTC
Impact: No expected impact to clients. However the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. During these fail-overs engineers do not expect any impact to client traffic; however, there is a low risk of brief packet drops during fail-over process. In addition during this maintenance below the UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM115431943
New Zealand (AU11): Friday July 28th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 7 Hour


Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jul 21, 23:45 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance, engineers will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM115462952
Tokyo (AP1,AP4): Friday July 28th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 2 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally
Posted on Jul 19, 10:16 UTC
Impact: No expected impact to clients. However the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring a fail-over. During the fail-over engineers do not expect any impact to client traffic; however, there is a low risk of brief packet drops during fail-over process. In addition during this maintenance below the UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM115430288
Tokyo (AP4): Friday July 28th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 2 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jul 21, 23:42 UTC
Impact: No expected impact to clients. However the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. During these fail-overs engineers do not expect any impact to client traffic; however, there is a low risk of brief packet drops during fail-over process. In addition during this maintenance below the UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM115431063
Amsterdam (EU7): Friday July 28th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 7 Hour


Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jul 21, 23:57 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM115359453
London (EU2,EU8): Friday July 28th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jul 5, 23:43 UTC
Impact: No expected impact to clients. However the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. During these fail-overs engineers do not expect any impact to client traffic; however, there is a low risk of brief packet drops during fail-over process. In addition during this maintenance below the UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM115430558
Frankfurt (EU6): Friday July 28th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 2 Hour


Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jul 22, 00:05 UTC
Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of hypervisor infrastructure supporting the cloud. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested IOS. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM115357603/ CHM115356980/ CHM115357345
Europe (EU1,EU7,EU8): Friday July 28th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 10 Hours

Note: Hypervisor Maintenance Mode:
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jul 1, 00:27 UTC
Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.
Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of hypervisor infrastructure supporting the cloud. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested IOS. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM115358302
London (EU2): Friday July 28th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 8 Hours

Note: Hypervisor Maintenance Mode:
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jul 5, 23:32 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance, engineers will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM115452250
Sydney (AU1,AU9): Friday July 29th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jul 13, 21:52 UTC
Impact: Cloud Backup Service will not be available through the UI/API. Clients will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first 4 hours of the maintenance window.

Dear Client

On the dates and times listed below Operations will be performing scheduled maintenance in following location. This maintenance is needed to upgrade the Cloud Backup Service to the 4.2 release. During this maintenance client will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first 4 hour of the maintenance window. With the 4.2 release it is recommended that clients upgrade the restore helper to version 4.2. See release notes for more detail.

Release Notes for Cloud Backup V4.2 can be found here.
https://docs.mcp-services.net/display/CCD/Cloud+Backup+V4.2+Customer+Release+Notes

Change Reference Number: CHM115464297
Asia-Pacific (All Locations): Tuesday August 1st 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jul 18, 17:18 UTC
Impact: Cloud Backup Service will not be available through the UI/API. Clients will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first 4 hours of the maintenance window.

Dear Client

On the dates and times listed below Operations will be performing scheduled maintenance in following location. This maintenance is needed to upgrade the Cloud Backup Service to the 4.2 release. During this maintenance client will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first 4 hour of the maintenance window. With the 4.2 release it is recommended that clients upgrade the restore helper to version 4.2. See release notes for more detail.

Release Notes for Cloud Backup V4.2 can be found here.
https://docs.mcp-services.net/display/CCD/Cloud+Backup+V4.2+Customer+Release+Notes

Change Reference Number: CHM115464679
Israel (IL1, IL2): Thursday August 3 11:00 PM Israel Standard Time (20:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jul 18, 17:12 UTC
Impact: No expected impact to clients. However the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. During these fail-overs engineers do not expect any impact to client traffic; however, there is a low risk of brief packet drops during fail-over process. In addition during this maintenance below the UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM115431587
Sydney (AU9): Friday August 4th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 7 Hour


Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jul 21, 23:51 UTC
CTASK115568159 Aug 4, 11:00-17:00 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance, engineers will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM115452174
Sydney (AU1,AU9,AU6): Friday August 4th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jul 21, 23:54 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance, engineers will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM115403927
Hong Kong (AP2,AP5): Friday August 4th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jul 22, 00:18 UTC
Impact: No expected impact to clients. However the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. During these fail-overs engineers do not expect any impact to client traffic; however, there is a low risk of brief packet drops during fail-over process. In addition during this maintenance below the UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM115430816
Singapore (AP3): Friday August 4th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 7 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jul 21, 23:40 UTC
Impact: No expected impact to clients. However the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. During these fail-overs engineers do not expect any impact to client traffic; however, there is a low risk of brief packet drops during fail-over process. In addition during this maintenance below the UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM115427323
Hong Kong (AP5): Friday August 4th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 7 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jul 21, 23:37 UTC
Impact: No impact to clients expected

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. All services will remain online during the maintenance. Engineers do not expect any impact to clients or services.

Change Reference Number: CHM115443626
Johannesburg: (All locations): Friday August 4th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jul 13, 21:59 UTC
Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of hypervisor infrastructure supporting the cloud. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested IOS. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM115559057
Germany (EU6): Friday August 4th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 8 Hours

Note: Hypervisor Maintenance Mode:
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jul 22, 00:09 UTC
Impact: No expected impact to clients. However the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. During these fail-overs engineers do not expect any impact to client traffic; however, there is a low risk of brief packet drops during fail-over process. In addition during this maintenance below the UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM115431437
London (EU8): Friday August 4th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 7 Hour


Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jul 22, 00:11 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM115317793
London (EU2,EU8): Friday August 4th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jul 6, 00:07 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM115513311
US EAST (NA5,NA9): Friday August 4th 09:00 PM US Pacific Daylight Time (8/8 04:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jul 22, 00:15 UTC
Past Incidents
Jul 22, 2017
Completed - Hello All,

This maintenance is extended for another hour,

Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.
Jul 22, 07:00 UTC
In progress - Hello All,

This maintenance is extended for another hour,

Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.
Jul 22, 07:00 UTC
Scheduled - SCHEDULED MAINTENANCE: US EAST (NA5,NA9,ASH02) INFRASTRUCTURE

Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.

Dear Client

On the date listed below engineers will be testing newly installed secondary ISP link and removing old link. During the maintenance window engineers will be failing over all traffic to new link and testing connectivity. All pretesting has taken place and engineers do not expect any impact to our clients. However, there is a low risk of brief latency or packet loss during the fail-over process.

Change Reference Number: CHM114767441/ CHM114766265
US EAST: (NA5,NA9, ASH02): Friday July 21st 09:00 PM US Pacific Daylight Time (22/7 04:00 UTC)
Expected Total Duration: 2 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 18, 12:58 UTC
Completed - The scheduled maintenance has been completed.
Jul 22, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 19:00 UTC
Scheduled - Impact: No expected impact to clients. However the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. During these fail-overs engineers do not expect any impact to client traffic; however, there is a low risk of brief packet drops during fail-over process. In addition during this maintenance below the UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM115427162
Frankfurt (EU6): Friday July 21st 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 9 Hour


Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 11, 23:58 UTC
Completed - The scheduled maintenance has been completed.
Jul 22, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 18:01 UTC
Scheduled - Impact: No expected impact to clients. However the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. During these fail-overs engineers do not expect any impact to client traffic; however, there is a low risk of brief packet drops during fail-over process. In addition during this maintenance below the UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM115427435
Johannesburg: (AF3): Friday July 21st 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 9 Hour


Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 12, 00:05 UTC
Completed - The scheduled maintenance has been completed.
Jul 22, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 01:00 UTC
Scheduled - Impact: No expected impact to clients. However the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring fail-over of network device. During fail-over engineers do not expect any impact to client traffic; however, there is a low risk of brief packet drops during fail-over process. In addition during this maintenance below the UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM115426867
Canada: (CA2): Friday July 21st 09:00 PM Eastern Daylight Time (22/7 01:00 UTC)
Expected Total Duration: 2 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 12, 00:07 UTC
Completed - The scheduled maintenance has been completed.
Jul 22, 00:00 UTC
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 00:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 00:01 UTC
Scheduled - Dear Cloud User,

Starting 22 June 2017, the majority of users will no longer be able to see unused MCP 1.0 locations on the Updated UI. The API will also not list unused MCP 1.0 locations. Unused MCP 1.0 locations are where a client (CloudControl “Organization”) does not have any cloud assets deployed.
This change will ensure that existing clients’ expansion to previously unused locations and all consumption of new clients occur on MCP 2.0 platforms. Clients’ future growth in currently used MCP 1.0 locations are not impacted. Clients with dedicated MCP 1.0 platforms are also not impacted, even when new CloudControl Organizations are created.
MCP 2.0 platforms are superior to MCP 1.0 in all regards, providing clients with more functionality and performance at the same or lower cost as MCP 1.0. Cloud Servers in MCP 1.0 locations can communicate securely with Cloud Servers in MCP 2.0 locations by means of the CPNC service.
Existing clients who use MCP 1.0 platforms and plan future expansion to currently unused cloud locations should contact their account team for advice on their best options around coexistence with or migration to MCP 2.0.

Please contact us if you have any questions.

Dimension Data Cloud Network Operations Center (NOC)
Dimension Data
May 11, 17:16 UTC
Jul 21, 2017
Completed - The scheduled maintenance has been completed.
Jul 21, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 12:00 UTC
Scheduled - Impact: No expected impact to clients. However the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. During these fail-overs engineers do not expect any impact to client traffic; however, there is a low risk of brief packet drops during fail-over process. In addition during this maintenance below the UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM115425606
Tokyo (AP4): Friday July 21st 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 9 Hour


Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 11, 19:50 UTC
Completed - The scheduled maintenance has been completed.
Jul 21, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 11:00 UTC
Scheduled - Impact: No expected impact to clients. However the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. During these fail-overs engineers do not expect any impact to client traffic; however, there is a low risk of brief packet drops during fail-over process. In addition during this maintenance below the UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM115431417
Melbourne (AU10): Friday July 21st 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 9 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or Nats. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 11, 19:43 UTC
Completed - The scheduled maintenance has been completed.
Jul 21, 18:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 12:00 UTC
Scheduled - Impact: No impact to clients is expected.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is needed to implement new security policies on servers supporting the Cloud UI. Engineers do not expect any impact to the Cloud UI; however, there is a low risk of disruption of servers it the Cloud UI. Client networks and cloud servers, along with Cloud API services, will not be impacted.

Change Reference Number: CHM115420083
Asia Pacific (All Locations): Friday July 21st 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 9, 21:49 UTC
Completed - The scheduled maintenance has been completed.
Jul 21, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 12:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of the maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to implement new security policies on servers supporting the Cloud UI/API. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for client restrictions and impact. Deployed client cloud servers and networks will continue to function without interruption.

Change Reference Number: CHM115420083
Singapore(AP3): Friday July 21st 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 6 Hours


Note: Hypervisor Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.


This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 7, 18:37 UTC
Completed - The scheduled maintenance has been completed.
Jul 21, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 12:00 UTC
Scheduled - SCHEDULED MAINTENANCE: HONG KONG (AP2, AP5) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance, engineers will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM115403927
Hong Kong (AP2,AP5): Friday July 21st 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 5 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jul 14, 07:41 UTC
Completed - The scheduled maintenance has been completed.
Jul 21, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 12:00 UTC
Scheduled - SCHEDULED MAINTENANCE: TOKYO (AP1,AP4) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance, engineers will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM115462942
Tokyo (AP1,AP4): Friday July 21st 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 2 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jul 15, 02:59 UTC
Jul 20, 2017
Completed - The scheduled maintenance has been completed.
Jul 20, 19:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 11:00 UTC
Scheduled - Impact: Cloud Backup Service will not be available through the UI/API. Clients will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window.

Dear Client

On the dates and times listed below Operations will be performing scheduled maintenance in following location. This maintenance is needed to upgrade the Cloud Backup Service to the 4.2 release. During this maintenance client will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window. With the 4.2 release restore helper will upgrade automatically as well to 4.2. See release notes for more detail.

Release Notes for Cloud Backup V4.2 can be found here.
https://docs.mcp-services.net/display/CCD/Cloud+Backup+V4.2+Customer+Release+Notes

Cloud Backup Service will not be available through the UI/API. Clients will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window.

Change Reference Number: CHM115415515
New Zealand) (AU12): Thursday July 20th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 13, 02:52 UTC
Completed - The scheduled maintenance has been completed.
Jul 20, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 11:00 UTC
Scheduled - Impact: Cloud Backup Service will not be available through the UI/API. Clients will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window.

Dear Client

On the dates and times listed below Operations will be performing scheduled maintenance in following location. This maintenance is needed to upgrade the Cloud Backup Service to the 4.2 release. During this maintenance client will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window. With the 4.2 release restore helper will upgrade automatically as well to 4.2. See release notes for more detail.

Release Notes for Cloud Backup V4.2 can be found here.
https://docs.mcp-services.net/display/CCD/Cloud+Backup+V4.2+Customer+Release+Notes

Cloud Backup Service will not be available through the UI/API. Clients will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window.

Change Reference Number: CHM115415515
Australia / New Zealand) (ALL Locations): Thursday July 20th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 14, 13:55 UTC
Jul 19, 2017

No incidents reported.

Jul 18, 2017
Completed - The scheduled maintenance has been completed.
Jul 18, 22:00 UTC
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 19:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 19:02 UTC
Scheduled - Impact: Cloud Backup Service will not be available through the UI/API. Clients will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window.

Dear Client

On the dates and times listed below Operations will be performing scheduled maintenance in following location. This maintenance is needed to upgrade the Cloud Backup Service to the 4.2 release. During this maintenance client will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window. With the 4.2 release restore helper will upgrade automatically as well to 4.2. See release notes for more detail.

Release Notes for Cloud Backup V4.2 can be found here.
https://docs.mcp-services.net/display/CCD/Cloud+Backup+V4.2+Customer+Release+Notes

Cloud Backup Service will not be available through the UI/API. Clients will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window.

Change Reference Number: CHM115358812
Europe: (All Locations): Tuesday July 18th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 9, 21:41 UTC
Update - The scheduled maintenance has been completed.
Jul 18, 19:02 UTC
Completed - The scheduled maintenance has been completed.
Jul 18, 19:00 UTC
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 09:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 09:00 UTC
Scheduled - We will be performing a minor software upgrade to the Updated UI in all Geographic Regions on July 18th 2017 during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes within a 60 minute window

This minor software upgrade addresses a bug in the Updated UI where Linux Client Images that include Guest OS Customization cannot be used as a source for Server deployment. Please contact support should you need to deploy a Server of this kind prior to the software upgrade.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected as will the Cloud API. However, the Dimension Data CaaS Updated UI will be unavailable during the software upgrade for the duration listed above within the 60 minute window.
Jul 14, 14:01 UTC
Resolved - Issue has been fixed and restoration confirmation received from clients.
Jul 18, 12:49 UTC
Update - The point of failure has been identified by the teams and they are in process of implementing the restoration steps. ETA 20 mins
Jul 18, 12:22 UTC
Identified - Technical teams have identified some issues in the process of testing the
workaround, investigation continues.
Jul 18, 10:32 UTC
Update - Technical teams have identified a workaround for the issue, they are in process of testing the workaround to check if it can be applied. ETA 45mins
Jul 18, 09:32 UTC
Update - Technical teams continue to work on the issue, multiple streams of investigation are ongoing to identify the point of failure.
Jul 18, 07:44 UTC
Investigating - We have observed some issues within JNB locations (AF1, AF3). Client will be able to login to the UI, however will not be able to perform any administrative tasks.
Jul 18, 06:41 UTC
Completed - The scheduled maintenance has been completed.
Jul 18, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 06:30 UTC
Scheduled - Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.

Dear Client

On the dates listed below the Internet Service Provider for the following locations will be performing network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud locations. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. In addition at the completion of the maintenance traffic will be moved back to the primary link. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the fail-over process. The Admin UI/API and Community will remain available during the maintenance.

Change Reference Number: CHM115457572
Managed Hosting (SJC03): Monday July 17th 11:30 PM US Pacific Daylight Time (18/7 06:30 UTC)
Expected Total Duration: 5 Hours 30 Minutes

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 11, 20:02 UTC
Completed - The scheduled maintenance has been completed.
Jul 18, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 06:30 UTC
Scheduled - Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.

Dear Client

On the dates listed below the Internet Service Provider for the following locations will be performing network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud locations. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. In addition at the completion of the maintenance traffic will be moved back to the primary link. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the fail-over process. The Admin UI/API and Community will remain available during the maintenance.

Change Reference Number: CHM115456722
US WEST (All Locations): Monday July 17th 11:30 PM US Pacific Daylight Time (18/7 06:30 UTC)
Expected Total Duration: 5 Hours 30 Minutes

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 11, 20:07 UTC
Jul 17, 2017

No incidents reported.

Jul 16, 2017
Completed - The scheduled maintenance has been completed.
Jul 16, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 19:00 UTC
Scheduled - Impact: No client impact expected

Dear Client

On the date listed below engineers will be performing maintenance in the locations listed below. This maintenance is necessary to perform power audits in the locations listed below. Although no changes are being made, engineers may have to unbundle and trace cables.

Change Reference Number: CHM115320963
Frankfurt (EU6): Friday July 14th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 50 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jul 7, 22:40 UTC
Jul 15, 2017
Completed - The scheduled maintenance has been completed.
Jul 15, 16:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 04:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of hypervisor infrastructure supporting the cloud. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested IOS. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM114981970
US West (NA3): Friday July 14th 09:00 PM US Pacific Daylight Time (15/7 04:00 UTC)
Expected Total Duration: 12 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 24, 23:19 UTC
Completed - The scheduled maintenance has been completed.
Jul 15, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 15:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

Over the next 3 days engineers will be performing updates to our DNS infrastructure supporting Managed Hosting infrastructure across all locations. These changes are needed make improvements to our DNS infrastructure globally. Engineers do not expect any impact to our clients. If you do experience any DNS resolution issues during this period contact the NOC immediately.

Change Reference Number: CHM115461234
All Locations: Wednesday July 12th 08:00 AM US Pacific Daylight Time (15:00 UTC)
Expected Total Duration: 3 Days

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 12, 00:19 UTC
Completed - The scheduled maintenance has been completed.
Jul 15, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 01:01 UTC
Scheduled - Impact: No expected impact to clients.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. During these fail-overs engineers do not expect any impact to client traffic; however, there is a low risk of brief packet drops during fail-over process.

Change Reference Number: CHM115424544
Canada: (CA2): Friday July 14th 09:00 PM Eastern Daylight Time (15/7 01:00 UTC)
Expected Total Duration: 9 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 7, 17:56 UTC
Completed - The scheduled maintenance has been completed.
Jul 15, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 01:01 UTC
Scheduled - Impact: During the window, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The UI will remain available but will be unable to process requests in the locations listed below.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is needed to implement new security policies. All policies will be applied to devices that support the Cloud UI/API. During the window, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The UI will remain available but will be unable to process requests in the locations listed below.

Change Reference Number: CHM115181124
Canada: (CA2): Friday July 14th 09:00 PM Eastern Daylight Time (15/7 01:00 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 12, 16:11 UTC
Completed - The scheduled maintenance has been completed.
Jul 15, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 04:00 UTC
Scheduled - Impact: High Risk maintenance potential 0 to 5 minutes of network disruption for subset of clients.

Dear Client,

On the date and time listed below engineers will be performing maintenance in the following cloud location. Engineers identified a network device that is in an error state. To correct the error engineers and prevent potential unplanned outage engineers will need to reload the device. Due to the current error state engineers cannot guarantee that there will be no impact to client network traffic during fail-over. Engineers have deemed this a high risk change, with possible disruption of service of 0 to 5 minutes for clients who cloud IP subnets are listed below.

Client Subnets
10.118.150.0 255.255.255.0 thru 10.118.255.0 255.255.255.0
10.119.0.0 255.255.255.0 thru 10.119.43.0 255.255.255.0

Change Reference Number: CHM115421766
US EAST (NA5): Friday July 14th 09:00 PM US Pacific Daylight Time (15/7 04:00 UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 10, 23:21 UTC
Jul 14, 2017
Completed - The scheduled maintenance has been completed.
Jul 14, 23:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 19:00 UTC
Scheduled - Impact: No expected impact to clients.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will remain online and deployed client cloud servers will continue to function without interruption. Engineers do not expect any impact to clients.

Change Reference Number: CHM115258945
Belgium (EU9): Friday July 14 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 4 Hours

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 24, 23:30 UTC
Completed - The scheduled maintenance has been completed.
Jul 14, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 12:00 UTC
Scheduled - Impact: No impact to clients is expected, this is a medium risk maintenance

Dear Client

On the date listed below engineers will be performing Scheduled Maintenance in the following cloud locations. This maintenance is necessary to perform upgrades to our storage infrastructure. During this maintenance, we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to client cloud servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM114824294
Singapore (AP3, AP9): Friday July 14th 09:00 PM Japan Standard Time (12:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally
Jul 7, 08:31 UTC
Completed - The scheduled maintenance has been completed.
Jul 14, 17:00 UTC
Update - This maintenance has been extended for another 3 hours from now.
Jul 14, 15:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 12:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for first 3 hours of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Hypervisor Maintenance Mode for first 3 hours of maintenance see note below for client restrictions. Deployed client cloud servers and networks will continue to function without interruption.

Change Reference Number: CHM114169373
Hong Kong (AP2): Friday July 14th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 5 Hours

Note: Hypervisor Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 5, 11:36 UTC
Completed - The scheduled maintenance has been completed.
Jul 14, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 01:00 UTC
Scheduled - Impact: Cloud Backup Service will not be available through the UI/API. Clients will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window.

Dear Client

On the dates and times listed below Operations will be performing scheduled maintenance in following location. This maintenance is needed to upgrade the Cloud Backup Service to the 4.2 release. During this maintenance client will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window. With the 4.2 release restore helper will upgrade automatically as well to 4.2. See release notes for more detail.

Release Notes for Cloud Backup V4.2 can be found here.
https://docs.mcp-services.net/display/CCD/Cloud+Backup+V4.2+Customer+Release+Notes

Cloud Backup Service will not be available through the UI/API. Clients will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window.

Change Reference Number: CHM115347880
Canada: (CA1, CA2): Thursday July 13th 09:00 PM Eastern Daylight Time (14/7 01:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally
Jul 13, 02:55 UTC
Jul 13, 2017
Completed - The scheduled maintenance has been completed.
Jul 13, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 09:01 UTC
Scheduled - We will be performing a minor software upgrade to the Updated UI in all Geographic Regions on July 13th 2017 during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes within a 60 minute window

This minor software upgrade includes the following changes:

1. The Firewall Rules tab within the Server Dashboard / Networking section has been updated to include any IP Address List range, which includes the Cloud Server’s IP addresses. See step #9 on https://docs.mcp-services.net/x/kQIk
2. User can identify any Firewall Rule that exposes sensitive ports while viewing the list of Firewall Rules. See step #9 on https://docs.mcp-services.net/x/ugMk
3. The auto-generated password tool ("Suggest Password") on Deploy Server will not include the prohibited ‘>’ and ‘
4. The Server Dashboard / Storage section with SCSI/IDE/SATA/ Floppy is correctly displayed on Microsoft Internet Explorer 11 (IE11). See step #4: https://docs.mcp-services.net/x/mgMk
5. Correction to some inconsistencies between field labels on the Storage sections of Deploy Server (https://docs.mcp-services.net/x/-AEk, https://docs.mcp-services.net/x/KAJH), Image Details (https://docs.mcp-services.net/x/iwwu) and Edit Image (https://docs.mcp-services.net/x/iwMu).

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected as will the Cloud API. However, the Dimension Data CaaS Updated UI will be unavailable during the software upgrade for the duration listed above within the 60 minute window.
Jul 7, 15:53 UTC
Jul 12, 2017
Completed - The scheduled maintenance has been completed.
Jul 12, 04:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 01:00 UTC
Scheduled - Impact: Cloud Backup Service will not be available through the UI/API. Clients will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window.

Dear Client

On the dates and times listed below Operations will be performing scheduled maintenance in following location. This maintenance is needed to upgrade the Cloud Backup Service to the 4.2 release. During this maintenance client will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window. With the 4.2 release restore helper will upgrade automatically as well to 4.2. See release notes for more detail.

Release Notes for Cloud Backup V4.2 can be found here.
https://docs.mcp-services.net/display/CCD/Cloud+Backup+V4.2+Customer+Release+Notes

Cloud Backup Service will not be available through the UI/API. Clients will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window.

Change Reference Number: CHM115347880
Canada: (CA1, CA2): Tuesday July 11th 09:00 PM Eastern Daylight Time (12/7 01:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 29, 19:56 UTC
Jul 11, 2017

No incidents reported.

Jul 10, 2017
Resolved - This incident has been resolved.
Jul 10, 22:40 UTC
Investigating - The Unified Monitoring Portal will be unavailable for maintenance. Please contact the NOC for further assistance or inquiries.
Jul 10, 20:56 UTC
Jul 9, 2017

No incidents reported.

Jul 8, 2017
Completed - The scheduled maintenance has been completed.
Jul 8, 14:00 UTC
Update - We would need an extension of another 3 hrs. for NA1 VC upgrade to be completed . The reason is that this is one of the old data center and we are in such a situation that even roll backup will take a lot of time as the database is huge and has 102 hosts across 5 clusters.
Jul 8, 13:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 04:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client
On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of hypervisor infrastructure supporting the cloud. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested IOS. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM115046094
US EAST: (NA1): Friday July 7th 09:00 PM US Pacific Daylight Time (8/7 04:00 UTC)
Expected Total Duration: 10 Hours

Note: Hypervisor Maintenance Mode:
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 16, 22:51 UTC
Completed - The scheduled maintenance has been completed.
Jul 8, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 04:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client
On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of hypervisor infrastructure supporting the cloud. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested IOS. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM115046711
US EAST: (NA9): Friday July 7th 09:00 PM US Pacific Daylight Time (8/7 04:00 UTC)
Expected Total Duration: 8 Hours

Note: Hypervisor Maintenance Mode:
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 16, 22:48 UTC
Completed - The scheduled maintenance has been completed.
Jul 8, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 04:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM115270415
US EAST (NA1): Friday July 7th 9:00 PM US Pacific Daylight Time (8/7 04:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jun 24, 23:25 UTC
Completed - The scheduled maintenance has been completed.
Jul 8, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 19:01 UTC
Scheduled - Impact: No client impact expected

Dear Client

On the date listed below Operations will be performing maintenance in the location listed below. This maintenance is necessary to perform power audits in the location listed below. Although no changes are being made, engineers may have to physically trace cables.

Change Reference Number: CHM115230944
Belgium (EU9): Friday July 7th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 10 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jun 21, 22:24 UTC