In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 07:00 UTC
Scheduled - SCHEDULED MAINTENANCE: LHR03(EU8/EU2) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM118892429
LHR03 (EU8/EU2): Friday August 17 08:00 PM BST (07:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 06:00 UTC
Scheduled - SCHEDULED MAINTENANCE: JNB01 (AF1) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM118892436
JNB01 (AF1): Friday August 08:00 PM SAST (06:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
AC - Canberra ? Operational
Dimension Data Public CaaS Portal   ? Operational
Public CaaS AC2   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
AF - Johannesburg Under Maintenance
Dimension Data Public CaaS Portal   ? Operational
Managed Hosting JNB01   Operational
Public CaaS AF1   ? Under Maintenance
Public CaaS - AF3   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CSfM AF1   ? Operational
CSfS AF4   ? Operational
CSfS AF5   ? Operational
CPNC   ? Operational
EMaaS AF1   ? Operational
Hosted UC AF3   ? Operational
Services Portal AF1   ? Operational
Dimension Data CaaS Portal AU   Operational
AU - Melbourne Operational
Managed Hosting MEL01   ? Operational
Public CaaS AU2   ? Operational
Public CaaS AU10   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
CSfM AU2   ? Operational
AU - New Zealand Operational
Managed Hosting HLZ01   ? Operational
Public CaaS AU8   ? Operational
Public CaaS AU11   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
CSfM AU8   ? Operational
Hosted UC AU11   ? Operational
Hosted UC AU12   ? Operational
AU - Sydney Operational
Managed Hosting SYD01   ? Operational
Public CaaS AU1   ? Operational
Public CaaS AU6   ? Operational
Public CaaS AU9   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
CSFM AU1   ? Operational
EMaaS AU9   ? Operational
Hosted UC AU9   ? Operational
Services Portal AU1   ? Operational
Hosted Desktop SYD01   Operational
Dimension Data Public CaaS Portal AP   ? Operational
AP - Hong Kong Operational
Managed Hosting HKG01   ? Operational
Public CaaS AP2   ? Operational
Public CaaS AP5   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CSfM AP2   ? Operational
Services Portal AP2   ? Operational
AP - Singapore Operational
Managed Hosting SIN01   Operational
Public CaaS AP3   ? Operational
Public CaaS AP6   ? Operational
Public CaaS AP7   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   Operational
CSfM AP3   ? Operational
CSfS AP9   ? Operational
CSfS AP10   ? Operational
Services Portal AP3   Operational
AP - Tokyo Operational
Managed Hosting HND01   ? Operational
Public Cloud AP1   ? Operational
Public CaaS - AP4   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CSfM AP1   ? Operational
CA - Canada ? Operational
Managed Hosting YYZ01   ? Operational
Dimension Data CaaS Portal   Operational
Public CaaS CA1   ? Operational
Public CaaS CA2   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
Dimension Data Public CaaS Portal EU   ? Operational
EU - Amsterdam Operational
Managed Hosting AMS01   ? Operational
Public CaaS EU1   ? Operational
Public CaaS EU7   ? Operational
Cloud Backups   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
EU - Belgium Operational
CaaS EU9   ? Operational
CPNC   ? Operational
EU - Germany Operational
Managed Hosting FRA01   ? Operational
Public CaaS EU6   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
EU - United Kingdom Under Maintenance
Managed Hosting LHR02   ? Operational
Managed Hosting LHR03   ? Operational
Public CaaS EU2   ? Under Maintenance
Public CaaS EU8   ? Under Maintenance
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
CSfM EU2   ? Operational
EMaaS EU8   ? Operational
Services Portal EU2   ? Operational
IL - Israel Operational
Dimension Data CaaS Portal   Operational
CaaS IL1   Operational
CaaS IL2   Operational
Cloud Backup   Operational
CPNC   ? Operational
Dimension Data Public CaaS Portal NA   ? Operational
NA - US East ? Operational
Managed Hosting ASH01   ? Operational
Managed Hosting ASH02   ? Operational
Managed Hosting PCI01   ? Operational
Public CaaS NA1   ? Operational
Public CaaS NA5   ? Operational
Public CaaS NA9   ? Operational
Cloud Backup   Operational
Cloud NAS   Operational
Cloud Monitoring   Operational
CPNC   ? Operational
CSfM NA5   ? Operational
EMaaS NA9   ? Operational
Hosted UC NA9   ? Operational
Services Portal NA5   ? Operational
NA - US West ? Operational
Managed Hosting SJC03   ? Operational
Managed Hosting - SNU01   ? Operational
Managed Hosting PCI02   ? Operational
Public CaaS - NA3   ? Operational
Public CaaS - NA12   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
CSfM - NA3   ? Operational
IT & Operational Systems   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SCHEDULED MAINTENANCE: SYDNEY (AU1) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud UI/API. During this maintenance, we will be upgrading storage devices to the latest vendor approved and tested OS release. We are not expecting any impact to the Admin UI/API or our client cloud environments. The Admin UI/API and Community will remain available.

Change Reference Number: CHM118892414
Sydney (AU1): Friday August 17th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Aug 9, 14:57 UTC
SCHEDULED MAINTENANCE: Tokyo (AP4) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM117581054
Tokyo (AP4): Friday August 17th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Aug 9, 15:04 UTC
Impact: The UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Network Maintenance Mode duration of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM118714260
Israel (IL2): Friday August 17th 09:00 PM Israel Daylight Time (18:00 UTC)
Expected Total Duration: 4 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jul 19, 20:28 UTC
Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118630405
Israel (IL2): Friday August 17th 09:00 PM Israel Daylight Time (18:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Aug 3, 22:11 UTC
Impact: No impact to clients is expected.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. Engineers do not expect any impact to the UI/API or Client Cloud Servers.

Change Reference Number: CHM118714224
Israel (IL1, IL2): Friday August 17th 09:00 PM Israel Daylight Time (18:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jul 19, 20:22 UTC
Impact: None Expected

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure. During this maintenance we will be upgrading devices to the latest product approved and tested version. We don't anticipate any impact during this maintenance.

Change Reference Number: CHM118824066
Johannesburg: (AF4): Friday August 17th 09:00 PM South Africa Standard Time (19:00 PM UTC)
Expected Total Duration: 2 Hours
Posted on Aug 9, 23:25 UTC
Impact: The UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Network Maintenance Mode for duration of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption

Change Reference Number: CHM118822271
US EAST (NA9): Friday August 17th 09:00 PM US Pacific Daylight Time (18/8 04:00 UTC)
Expected Total Duration: 4 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jul 30, 21:28 UTC
Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance window. See note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of the maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM118850801
Johannesburg: (AF1,AF3,AF4,AF5): Friday August 24th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 6 Hours


Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Aug 3, 19:46 UTC
Impact: Client will see one instance of up to 15 minute disruption of network services during the first 4 hour of window. This outage includes external traffic and traffic between Route Domains. Traffic between networks in a Route Domain should not be impacted. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform upgrade of network devices supporting Cloud Services. During this maintenance we will be upgrading the architecture of the network infrastructure devices to the latest product approved configuration. Client will see one instance of up to 15 minute disruption of network services during the first 4 hour of window. This outage includes inbound/ outbound external traffic and traffic between separate Route Domains. Traffic between networks in a Route Domain should not be impacted. Client traffic to and from the MCP across a CPNC link will also not be impacted. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions. Although every precaution is being taken to limit the client impact and there is a medium risk of brief packet loss and or latency throughout the maintenance window.

Change Reference Number: CHM118915495
EU- Belgium (EU9): Friday August 24th 9:00 PM Central European Standard Time (19:00 UTC)
Expected Total Duration: 7 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.


This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Aug 14, 23:48 UTC
Impact: The UI/API will be in Cloud Monitoring/Auto-Scaling Maintenance Mode for duration of maintenance see note below for restrictions. No impact to functionality of client environments expected.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform upgrades of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested IOS. The Cloud UI/API will be in Cloud Monitoring/Auto-Scaling Maintenance Mode for durations of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM118711751
Johannesburg: (AF1,AF3,AF4,AF5): Tuesday August 28th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 16 Hours

Note: Cloud Monitoring/Auto-Scaling Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Monitoring or Auto-Scaling. This means users will not be able to deploy or make changes to Cloud Monitoring or Auto-Scaling. Please note that all auto-scaling rules will continue to function as expected. Clients will continue to receive all email notifications from service. However, clients will not be able to see monitoring data during this period.
3) Except for the restrictions related to Cloud Monitoring/Auto-Scaling all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to these services will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Aug 3, 20:06 UTC
Impact: The Cloud UI/API will be in Maintenance Mode for up to 4 hours see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in UI/API Maintenance Mode for first 3 hours of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM118892109
European Region (All Locations): Friday August 31st 08:00 PM GMT (12:00pm UTC)
Expected Total Duration: 4 Hour

Note: UI/API Maintenance Mode:

1) The Admin UI/API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for any actions related to Cloud Servers or Networks. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Once the maintenance is complete, the ability to take actions related to Cloud Servers, Networks and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Aug 9, 16:56 UTC
Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM118862532
Singapore (AP10): Saturday September 1st 02:00 AM Japan Standard (31/8 17:00 UTC)
Expected Total Duration: 8 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Aug 3, 23:25 UTC
Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM118862532
Singapore (AP9): Saturday September 1st 02:00 AM Japan Standard (31/8 17:00 UTC)
Expected Total Duration: 8 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Aug 3, 23:23 UTC
Impact: The Cloud UI/API will be in Maintenance Mode for up to 8 hours see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in UI/API Maintenance Mode for first 3 hours of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM118892397
European Region (All Locations): Friday September 7th 08:00 PM BST (07:00pm UTC)
Expected Total Duration: 8 Hour

Note: UI/API Maintenance Mode:

1) The Admin UI/API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for any actions related to Cloud Servers or Networks. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Once the maintenance is complete, the ability to take actions related to Cloud Servers, Networks and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Aug 7, 23:32 UTC
Impact: The UI/API will be in Cloud Monitoring/Auto-Scaling Maintenance Mode for duration of maintenance see note below for restrictions. No impact to functionality of client environments expected.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform upgrades of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested IOS. The Cloud UI/API will be in Cloud Monitoring/Auto-Scaling Maintenance Mode for durations of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM118712271
AU GEO (MEL01; AU1; AU2; AU10; CSfM AU2; HLZ01; AU6; AU8; AU9; AU11; CSfM AU8; Hosted UC AU11 & AU12; SYD01; CSfM AU1; Hosted Desktop SYD01;) : Monday September 17th 08:00 PM AEST Zone (10:00 UTC)
Expected Total Duration: 24 Hours

Note: Cloud Monitoring/Auto-Scaling Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Monitoring or Auto-Scaling. This means users will not be able to deploy or make changes to Cloud Monitoring or Auto-Scaling. Please note that all auto-scaling rules will continue to function as expected. Clients will continue to receive all email notifications from service. However, clients will not be able to see monitoring data during this period.
3) Except for the restrictions related to Cloud Monitoring/Auto-Scaling all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to these services will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Aug 14, 23:45 UTC
Impact: The UI/API will be in Cloud Monitoring/Auto-Scaling Maintenance Mode for duration of maintenance see note below for restrictions. No impact to functionality of client environments expected.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform upgrades of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested IOS. The Cloud UI/API will be in Cloud Monitoring/Auto-Scaling Maintenance Mode for durations of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM118712460
EU GEO (AMS01; EU1; EU2; EU6; EU7; EU8; EU9; FRA01;LHR02; LHR03; CSfMEU2; EMaaS EU8 ): Monday September 24th 08:00 PM Central European Time Zone (06:00 UTC)
Expected Total Duration: 24 Hours

Note: Cloud Monitoring/Auto-Scaling Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Monitoring or Auto-Scaling. This means users will not be able to deploy or make changes to Cloud Monitoring or Auto-Scaling. Please note that all auto-scaling rules will continue to function as expected. Clients will continue to receive all email notifications from service. However, clients will not be able to see monitoring data during this period.
3) Except for the restrictions related to Cloud Monitoring/Auto-Scaling all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to these services will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Aug 14, 23:42 UTC
Impact: The UI/API will be in Cloud Monitoring/Auto-Scaling Maintenance Mode for duration of maintenance see note below for restrictions. No impact to functionality of client environments expected.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform upgrades of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested IOS. The Cloud UI/API will be in Cloud Monitoring/Auto-Scaling Maintenance Mode for durations of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM118712725
AP GEO (HKG01; AP1; AP2; AP3; AP4; AP5; AP6; AP7; CSfM AP; CSfM AP2; CSfM AP3; CSfS AP9; CSfS AP1): Monday October 8th 8:00 PM JST (11:00 UTC)
Expected Total Duration: 18 Hours

Note: Cloud Monitoring/Auto-Scaling Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Monitoring or Auto-Scaling. This means users will not be able to deploy or make changes to Cloud Monitoring or Auto-Scaling. Please note that all auto-scaling rules will continue to function as expected. Clients will continue to receive all email notifications from service. However, clients will not be able to see monitoring data during this period.
3) Except for the restrictions related to Cloud Monitoring/Auto-Scaling all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to these services will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Aug 14, 23:35 UTC
Impact: The UI/API will be in Cloud Monitoring/Auto-Scaling Maintenance Mode for duration of maintenance see note below for restrictions. No impact to functionality of client environments expected.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform upgrades of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested IOS. The Cloud UI/API will be in Cloud Monitoring/Auto-Scaling Maintenance Mode for durations of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM118712591
NA GEO (ASH01; ASH02; PCI01; NA1; NA5; NA9; CSfM NA5; EMaaS NA9; Hosted UC NA9; SJC03; SNU01; PCI02; NA3; NA12; CSfM NA3): Wednesday October 10th 05:00 AM EST (09:00 UTC)
Expected Total Duration: 48 Hours

Note: Cloud Monitoring/Auto-Scaling Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Monitoring or Auto-Scaling. This means users will not be able to deploy or make changes to Cloud Monitoring or Auto-Scaling. Please note that all auto-scaling rules will continue to function as expected. Clients will continue to receive all email notifications from service. However, clients will not be able to see monitoring data during this period.
3) Except for the restrictions related to Cloud Monitoring/Auto-Scaling all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to these services will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Aug 14, 23:38 UTC
Past Incidents
Aug 16, 2018

No incidents reported.

Aug 15, 2018
Completed - The scheduled maintenance has been completed.
Aug 15, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 20:00 UTC
Scheduled - Impact: The UI/API will be in Cloud Monitoring/Auto-Scaling Maintenance Mode for duration of maintenance see note below for restrictions. No impact to functionality of client environments expected.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform upgrades of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested IOS. The Cloud UI/API will be in Cloud Monitoring/Auto-Scaling Maintenance Mode for durations of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM118627967
Israel (IL1, IL2): Tuesday August 14th 11:00 PM Israel Daylight Time (20:00 UTC)
Expected Total Duration: 16 Hours

Note: Cloud Monitoring/Auto-Scaling Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Monitoring or Auto-Scaling. This means users will not be able to deploy or make changes to Cloud Monitoring or Auto-Scaling. Please note that all auto-scaling rules will continue to function as expected. Clients will continue to receive all email notifications from service. However, clients will not be able to see monitoring data during this period.
3) Except for the restrictions related to Cloud Monitoring/Auto-Scaling all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to these services will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 18, 19:36 UTC
Aug 14, 2018
Completed - The scheduled maintenance has been completed.
Aug 14, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 18:30 UTC
Scheduled - Impact: There is a medium risk of brief periods of network latency during the fail-over activity.

Dear Client,

On the date listed below our network engineering team will be performing an emergency change in the locations listed below.. Engineers will be failing traffic over to a redundant connection.. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the maintenance window.

Change Reference Number: CHM118946094
Hong Kong (HGK-01; AP2; AP5; CSfM AP2): Tuesday August 14th 03:30 AM HKT (1830 UTC)
Expected Total Duration: 1 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Aug 13, 18:30 UTC
Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018
Completed - The scheduled maintenance has been completed.
Aug 11, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 04:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance window. See note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of the maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM118499925
North America (All Locations): Friday August 10th 09:00 PM US Pacific Daylight Time (11/8 04:00 UTC)
Expected Total Duration: 8 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 24, 17:36 UTC
Completed - The scheduled maintenance has been completed.
Aug 11, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 07:00 UTC
Scheduled - Impact: During fail-over there is medium risk of brief packet loss and or latency maximum two fail-overs.

Dear Client

On the date listed below engineers will be performing maintenance in the following location. This maintenance is needed to perform upgrades to load balancer / firewall devices supporting Cloud and Managed Hosting services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion. This maintenance requires up to two fail-overs. These are not state-full fail-overs so open connections will reset, and clients may see brief packet-loss and or latency during the fail-overs.

Change Reference Number: CHM117735746
US West: (PCI02): Saturday August 11th 12:00 AM US Pacific Daylight Time (07:00 UTC)
Expected Total Duration: 3 Hours

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 30, 20:36 UTC
Completed - The scheduled maintenance has been completed.
Aug 11, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 04:00 UTC
Scheduled - Impact: During fail-over there is medium risk of brief packet loss and or latency maximum two fail-overs.

Dear Client

On the date listed below engineers will be performing maintenance in the following location. This maintenance is needed to perform upgrades to load balancer / firewall devices supporting Cloud and Managed Hosting services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion. This maintenance requires up to two fail-overs. These are not state-full fail-overs so open connections will reset, and clients may see brief packet-loss and or latency during the fail-overs.

Change Reference Number: CHM117735965
US EAST: (PCI01): Friday August 10th 09:00 PM US Pacific Daylight Time (11/8 04:00 UTC)
Expected Total Duration: 3 Hours

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 30, 20:35 UTC
Completed - The scheduled maintenance has been completed.
Aug 11, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 04:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118787583
US EAST (NA1): Friday August 10th 09:00 PM US Pacific Daylight Time (11/8 04:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 26, 20:35 UTC
Completed - The scheduled maintenance has been completed.
Aug 11, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 04:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the managed hosting services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118766078
US West (SNU01): Friday August 10th 09:00 PM US Pacific Daylight Time (11/8 04:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 24, 19:59 UTC
Completed - The scheduled maintenance has been completed.
Aug 11, 01:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 00:45 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the managed hosting services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118765965
US EAST (ASH02): Friday August 10th 09:00 PM US Pacific Daylight Time (11/8 04:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 24, 19:15 UTC
Aug 10, 2018
Completed - The scheduled maintenance has been completed.
Aug 10, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 20:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the managed hosting services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118766657
Frankfurt (FRA01): Friday August 10th 10:00 PM Central European Standard (20:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 25, 21:43 UTC
Completed - The scheduled maintenance has been completed.
Aug 10, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 20:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the managed hosting services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118758039
London (LHR03): Friday August 10th 10:00 PM Central European Standard (20:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 25, 21:41 UTC
Completed - The scheduled maintenance has been completed.
Aug 10, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 19:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the managed hosting services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118758208
Johannesburg (JNB01): Friday August 10th 09:00 PM South Africa Standard Time (19:00 PM UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 25, 21:09 UTC
Completed - The scheduled maintenance has been completed.
Aug 10, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 19:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118758129
Belgium (EU9): Friday August 10th 09:00 PM Central European Standard Time (19:00 UTC)
Expected Total Duration:1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 24, 19:18 UTC
Completed - The scheduled maintenance has been completed.
Aug 10, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 19:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the managed hosting services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118757762
Amsterdam (AMS01): Friday August 10th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 24, 19:12 UTC
Completed - The scheduled maintenance has been completed.
Aug 10, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 17:31 UTC
Scheduled - Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.

Dear Client

On the dates listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud locations. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the failover process. The Admin UI/API and Community will remain available during the maintenance.

Change Reference Number: CHM118821710
Hong Kong (AP2,AP5,HKG01) : Saturday August 11th 02:30 AM Japan Standard (10/8 17:30 UTC)
Expected Total Duration: 2 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Aug 2, 21:50 UTC
Completed - The scheduled maintenance has been completed.
Aug 10, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 11:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance window. See note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of the maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM118523435
Australia/New Zealand (All Locations): Friday August 10th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 8 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 25, 21:36 UTC
Completed - The scheduled maintenance has been completed.
Aug 10, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 12:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the CSfS Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM118783701
Singapore (AP9): Friday August 10th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Aug 2, 23:55 UTC
Completed - The scheduled maintenance has been completed.
Aug 10, 15:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 11:00 UTC
Scheduled - Impact: No impact to clients is expected.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. Engineers do not expect any impact to the UI/API or Client Cloud Servers.

Change Reference Number: CHM118523388
Sydney (AU9): Friday August 10th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 24, 18:00 UTC
Completed - The scheduled maintenance has been completed.
Aug 10, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 10:00 UTC
Scheduled - SCHEDULED MAINTENANCE: SYDNEY (AU1,AU9) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud UI/API. During this maintenance, we will be upgrading storage devices to the latest vendor approved and tested OS release. We are not expecting any impact to the Admin UI/API or our client cloud environments. The Admin UI/API and Community will remain available.

Change Reference Number: CHM118892356
Sydney (AU1,AU9): Friday August 10th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Aug 9, 14:30 UTC
Completed - The scheduled maintenance has been completed.
Aug 10, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 12:00 UTC
Scheduled - SCHEDULE MAINTENANCE: SINGAPORE (AP3,AP9,SIN01) CPNC INFRASTRUCTURE

Impact: No client impact expected

Dear Client

On the dates and times listed below engineers will be making improvements to the power distribution of devices supporting our CPNC services. We are not expecting any impact to our CPNC clients. This is a low risk maintenance.

Change Reference Number: CHM118627715
Singapore (AP3,AP9,SIN01): Friday August 10th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 2 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally
Jul 28, 06:11 UTC
Completed - The scheduled maintenance has been completed.
Aug 10, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 12:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the managed hosting services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118766554
Singapore (SIN01): Friday August 10th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 24, 19:10 UTC
Aug 9, 2018
Completed - The scheduled maintenance has been completed.
Aug 9, 20:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 20:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday August 9th 2018 during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 30 minutes.

This is a minor software upgrade, which adds a number of small improvements and addresses some issues including:

- Addition of CloudControl support for VMware Virtual Hardware level “vmx-13”. This becomes available when it is enabled in the underlying Data Center location. The version supported by each Data Center is visible in the location’s properties. Please refer to: Navigating the Data Center Dashboard (https://docs.mcp-services.net/x/RwIk).
- Correction of an issue in the Copy Image to Data Center and Import OVF Package as Customer Image APIs which incorrectly permitted trailing spaces to be added to Image Names.
- Correction of an issue in the deprecated 0.9 Modify Server API, which permitted invalid cores per socket values on Cloud Servers.
- Correction of an issue with the Restore (File or Directory) From Snapshot API where some request failures were incorrectly marked as non-retryable in the Administrator Log Report.
- Additional backend improvements and fixes.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Aug 3, 16:46 UTC
Completed - The scheduled maintenance has been completed.
Aug 9, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 19:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday August 9th 2018 during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 30 minutes.

This is a minor software upgrade, which adds a number of small improvements and addresses some issues including:

- Addition of CloudControl support for VMware Virtual Hardware level “vmx-13”. This becomes available when it is enabled in the underlying Data Center location. The version supported by each Data Center is visible in the location’s properties. Please refer to: Navigating the Data Center Dashboard (https://docs.mcp-services.net/x/RwIk).
- Correction of an issue in the Copy Image to Data Center and Import OVF Package as Customer Image APIs which incorrectly permitted trailing spaces to be added to Image Names.
- Correction of an issue in the deprecated 0.9 Modify Server API, which permitted invalid cores per socket values on Cloud Servers.
- Correction of an issue with the Restore (File or Directory) From Snapshot API where some request failures were incorrectly marked as non-retryable in the Administrator Log Report.
- Additional backend improvements and fixes.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Aug 3, 16:44 UTC
Completed - The scheduled maintenance has been completed.
Aug 9, 18:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 18:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday August 9th 2018 during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 30 minutes.

This is a minor software upgrade, which adds a number of small improvements and addresses some issues including:

- Addition of CloudControl support for VMware Virtual Hardware level “vmx-13”. This becomes available when it is enabled in the underlying Data Center location. The version supported by each Data Center is visible in the location’s properties. Please refer to: Navigating the Data Center Dashboard (https://docs.mcp-services.net/x/RwIk).
- Correction of an issue in the Copy Image to Data Center and Import OVF Package as Customer Image APIs which incorrectly permitted trailing spaces to be added to Image Names.
- Correction of an issue in the deprecated 0.9 Modify Server API, which permitted invalid cores per socket values on Cloud Servers.
- Correction of an issue with the Restore (File or Directory) From Snapshot API where some request failures were incorrectly marked as non-retryable in the Administrator Log Report.
- Additional backend improvements and fixes.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Aug 3, 16:43 UTC
Completed - The scheduled maintenance has been completed.
Aug 9, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 12:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday August 9th 2018 during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 30 minutes.

This is a minor software upgrade, which adds a number of small improvements and addresses some issues including:

- Addition of CloudControl support for VMware Virtual Hardware level “vmx-13”. This becomes available when it is enabled in the underlying Data Center location. The version supported by each Data Center is visible in the location’s properties. Please refer to: Navigating the Data Center Dashboard (https://docs.mcp-services.net/x/RwIk).
- Correction of an issue in the Copy Image to Data Center and Import OVF Package as Customer Image APIs which incorrectly permitted trailing spaces to be added to Image Names.
- Correction of an issue in the deprecated 0.9 Modify Server API, which permitted invalid cores per socket values on Cloud Servers.
- Correction of an issue with the Restore (File or Directory) From Snapshot API where some request failures were incorrectly marked as non-retryable in the Administrator Log Report.
- Additional backend improvements and fixes.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Aug 3, 16:39 UTC
Completed - The scheduled maintenance has been completed.
Aug 9, 11:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 11:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday August 9th 2018 during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 30 minutes.

This is a minor software upgrade, which adds a number of small improvements and addresses some issues including:

- Addition of CloudControl support for VMware Virtual Hardware level “vmx-13”. This becomes available when it is enabled in the underlying Data Center location. The version supported by each Data Center is visible in the location’s properties. Please refer to: Navigating the Data Center Dashboard (https://docs.mcp-services.net/x/RwIk).
- Correction of an issue in the Copy Image to Data Center and Import OVF Package as Customer Image APIs which incorrectly permitted trailing spaces to be added to Image Names.
- Correction of an issue in the deprecated 0.9 Modify Server API, which permitted invalid cores per socket values on Cloud Servers.
- Correction of an issue with the Restore (File or Directory) From Snapshot API where some request failures were incorrectly marked as non-retryable in the Administrator Log Report.
- Additional backend improvements and fixes.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Aug 3, 16:35 UTC
Completed - The scheduled maintenance has been completed.
Aug 9, 10:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 10:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday August 9th 2018 during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 30 minutes.

This is a minor software upgrade, which adds a number of small improvements and addresses some issues including:

- Addition of CloudControl support for VMware Virtual Hardware level “vmx-13”. This becomes available when it is enabled in the underlying Data Center location. The version supported by each Data Center is visible in the location’s properties. Please refer to: Navigating the Data Center Dashboard (https://docs.mcp-services.net/x/RwIk).
- Correction of an issue in the Copy Image to Data Center and Import OVF Package as Customer Image APIs which incorrectly permitted trailing spaces to be added to Image Names.
- Correction of an issue in the deprecated 0.9 Modify Server API, which permitted invalid cores per socket values on Cloud Servers.
- Correction of an issue with the Restore (File or Directory) From Snapshot API where some request failures were incorrectly marked as non-retryable in the Administrator Log Report.
- Additional backend improvements and fixes.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Aug 3, 16:38 UTC
Completed - The scheduled maintenance has been completed.
Aug 9, 09:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 09:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 3, 16:49 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday August 9th 2018 during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 30 minutes.

This is a minor software upgrade, which adds a number of small improvements and addresses some issues including:

- Addition of CloudControl support for VMware Virtual Hardware level “vmx-13”. This becomes available when it is enabled in the underlying Data Center location. The version supported by each Data Center is visible in the location’s properties. Please refer to: Navigating the Data Center Dashboard (https://docs.mcp-services.net/x/RwIk).
- Correction of an issue in the Copy Image to Data Center and Import OVF Package as Customer Image APIs which incorrectly permitted trailing spaces to be added to Image Names.
- Correction of an issue in the deprecated 0.9 Modify Server API, which permitted invalid cores per socket values on Cloud Servers.
- Correction of an issue with the Restore (File or Directory) From Snapshot API where some request failures were incorrectly marked as non-retryable in the Administrator Log Report.
- Additional backend improvements and fixes.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Aug 3, 16:29 UTC
Aug 8, 2018
Completed - The scheduled maintenance has been completed.
Aug 8, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 04:01 UTC
Scheduled - Impact: No impact to clients expected.

Dear Client

Engineers have identified a failed switch supporting the cloud infrastructure. At this time there is no impact to our clients. Engineers have a replacement switch on site and will be replacing switch at the date and time listed below. Engineers do in expect any impact to our clients.

Change Reference Number: CHM118747307
US EAST: (NA5,NA9,ASH02): Tuesday August 7th 09:00 PM US Pacific Daylight Time (8/8 04:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Aug 7, 17:05 UTC
Aug 7, 2018

No incidents reported.

Aug 6, 2018
Resolved - AP Geo admin UI is now accessible.
Aug 6, 17:09 UTC
Identified - AP Geo Cloud UI was unavailable for 10-15 minutes. Technical teams have identified the fault and restored services. AP Geo admin UI is now accessible.
Aug 6, 17:07 UTC
Aug 5, 2018

No incidents reported.

Aug 4, 2018
Completed - The scheduled maintenance has been completed.
Aug 4, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 04:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118630454
US West (NA3,NA12): Friday August 3rd 09:00 PM US Pacific Daylight Time (4/8 04:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 19, 19:55 UTC
Completed - The scheduled maintenance has been completed.
Aug 4, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 04:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the managed hosting services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118719609
US EAST (ASH01): Friday August 3rd 09:00 PM US Pacific Daylight Time (4/8 04:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 19, 19:08 UTC
Completed - The scheduled maintenance has been completed.
Aug 4, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 19:01 UTC
Scheduled - Impact: No Impact to client is expected with exceptions. This is a medium risk maintenance. See exceptions below.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations.
Engineers have identified an issue with the switch infrastructure that can lead to switches to auto-reload. Engineers will perform vendor recommended IOS upgrades to correct the issue and prevent unplanned outages. The upgrades will be done in a rolling fashion with not expected impact to client cloud environments. See below for exceptions. Engineers will take every precaution to avoid client impact. However, this is considered a medium risk maintenance with the possibility of brief latency and or packet loss, during fail-overs.

Change Reference Number: CHM118251637
Belgium (EU9): Friday August 3rd 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 10 Hours

Exceptions: Clients who opted to install custom solutions outside of our cloud solution without network redundancy may see outages during switch reloads.

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jun 12, 00:44 UTC
Completed - The scheduled maintenance has been completed.
Aug 4, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 01:01 UTC
Scheduled - Impact: No impact to clients is expected.

Dear Client

On the date listed below engineers will be performing network maintenance. Engineers will be reloading secondary network device. This device is currently not serving any traffic. Engineers do not expect any impact to our clients.

Change Reference Number: CHM118779578
Canada: (CA1, CA2,YYZ01): Friday August 3rd 09:00 PM Eastern Daylight Time (4/8 01:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 26, 20:27 UTC
Completed - The scheduled maintenance has been completed.
Aug 4, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 01:01 UTC
Scheduled - Impact: There is a high risk of brief packet loss and or latency during failover process, no more than 3 minutes.

Dear Client

Engineers have identified a potential issue with core routers in location listed below. Engineers will be performing changes to both primary and secondary devices in rolling fashion to address the issue and prevent unplanned outage. There is a high risk of brief packet loss and or latency during fail-over process, no more than 3 minutes.

Change Reference Number: CHM118856670
Canada: (CA1, CA2): Friday August 3rd 09:00 PM Eastern Daylight Time (4/8 01:00 UTC)
Expected Total Duration: 2 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Aug 2, 21:29 UTC
Completed - The scheduled maintenance has been completed.
Aug 4, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 19:01 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform changes to hypervisor infrastructure supporting the cloud. During this maintenance, we will be making changes to hypervisor management servers to eliminate risk of potential future unplanned disruption of service. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM118598256
Amsterdam (EU7): Friday August 3rd 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 8 Hours

Note: Hypervisor Maintenance Mode:
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.
This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 18, 20:18 UTC
Aug 3, 2018
Completed - The scheduled maintenance has been completed.
Aug 3, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 19:00 UTC
Scheduled - Impact: The UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform repairs of the infrastructure supporting the cloud UI/API. During this maintenance, we will be performing database repairs supporting the Cloud UI/API. The Cloud UI/API will be in Network Maintenance Mode duration of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM118784511
Frankfurt (EU6): Friday August 3rd 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 2 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Aug 2, 00:14 UTC
Completed - The scheduled maintenance has been completed.
Aug 3, 20:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 19:01 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118719928
London (EU2,EU8): Friday August 3rd 09:00 PM Central European Standard Time (19:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 25, 21:32 UTC
Completed - The scheduled maintenance has been completed.
Aug 3, 19:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 18:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118630017
Johannesburg: (AF1,AF3,AF5): Friday August 3rd 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 19, 19:35 UTC
Completed - The scheduled maintenance has been completed.
Aug 3, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 12:00 UTC
Scheduled - Impact: The UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Network Maintenance Mode duration of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM118713887
Singapore (AP3): Friday August 3rd 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 6 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 24, 19:09 UTC
Completed - The scheduled maintenance has been completed.
Aug 3, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 12:00 UTC
Scheduled - Impact: The UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Network Maintenance Mode duration of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM118713887
Singapore (AP3): Friday August 3rd 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 6 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 24, 17:53 UTC
Completed - The scheduled maintenance has been completed.
Aug 3, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 12:00 UTC
Scheduled - Impact: The UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Network Maintenance Mode duration of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM118713800
Singapore (AP10): Friday August 3rd 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 6 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 24, 17:49 UTC
Completed - The scheduled maintenance has been completed.
Aug 3, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 12:00 UTC
Scheduled - Impact: No impact to clients is expected.

Dear Client

On the date listed below engineers will be performing network maintenance. Engineers will be reloading secondary network device. This device is currently not serving any traffic. Engineers do not expect any impact to our clients.

Change Reference Number: CHM118780370
Tokyo (AP1,AP4,HND01): Friday August 3rd 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 26, 20:26 UTC
Completed - The scheduled maintenance has been completed.
Aug 3, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 11:00 UTC
Scheduled - SCHEDULED MAINTENANCE: MELBOURNE (AU2,AU10, MEL01) CLOUD INFRASTRUCTURE

Impact: No impact to clients is expected.

Dear Client

On the date listed below engineers will be performing network maintenance. Engineers will be reloading secondary network device. This device is currently not serving any traffic. Engineers do not expect any impact to our clients.

Change Reference Number: CHM118779991
Melbourne (AU2,AU10,MEL01): Friday August 3rd 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 28, 06:21 UTC
Completed - The scheduled maintenance has been completed.
Aug 3, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 12:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the managed hosting services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118719486
Tokyo (HND01): Friday August 3rd 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 19, 19:10 UTC
Completed - The scheduled maintenance has been completed.
Aug 3, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 11:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the managed hosting services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118719255
Melbourne (MEL01): Friday August 3rd 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 25, 21:24 UTC
Completed - The scheduled maintenance has been completed.
Aug 3, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 11:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the managed hosting services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118719323
New Zealand (HLZ01): Friday August 3rd 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jul 19, 19:14 UTC