Update - Maintenance CHG0001160 has been paused due to unexpected hardware failure. Replacement part will be on site and replaced in next 24 hours. Once issue is resolved maintenance will resume. Currently there is no impact to clients.
Feb 19, 17:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 20:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to address known performance and stability issues within the storage infrastructure. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Cloud Services.

Change Reference Number: CHG0001160
Frankfurt (EU6): Tuesday February 18th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 53 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
AC - Canberra ? Operational
NTT Cloud Portal ? Operational
NTT Cloud AC2 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
AF - Johannesburg Operational
NTT Cloud Portal ? Operational
Managed Hosting JNB01 Operational
NTT Cloud AF1 ? Operational
NTT Cloud - AF3 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AF1 ? Operational
CSfS AF4 ? Operational
CSfS AF5 ? Operational
CPNC ? Operational
EMaaS AF1 ? Operational
Hosted UC AF3 ? Operational
Services Portal AF1 ? Operational
NTT Cloud Portal AU Operational
AU - Melbourne Operational
Managed Hosting MEL01 ? Operational
NTT Cloud AU2 ? Operational
NTT Cloud AU10 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM AU2 ? Operational
AU - New Zealand Operational
Managed Hosting HLZ01 ? Operational
NTT Cloud AU8 ? Operational
NTT Cloud AU11 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM AU8 ? Operational
Hosted UC AU11 ? Operational
Hosted UC AU12 ? Operational
AU - Sydney Operational
Managed Hosting SYD01 ? Operational
NTT Cloud AU1 ? Operational
NTT Cloud AU6 ? Operational
NTT Cloud AU9 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSFM AU1 ? Operational
EMaaS AU9 ? Operational
Hosted UC AU9 ? Operational
Services Portal AU1 ? Operational
Hosted Desktop SYD01 Operational
NTT Cloud Portal AP ? Operational
AP - Hong Kong Operational
Managed Hosting HKG01 ? Operational
NTT Cloud AP2 ? Operational
NTT Cloud AP5 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AP2 ? Operational
Services Portal AP2 ? Operational
AP - Malaysia Operational
Managed Hosting KUL01 Operational
NTT Cloud AP13 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
CSFS AP14 ? Operational
NTT Cloud AP16 ? Operational
CSFS AP17 ? Operational
AP - Singapore Operational
Managed Hosting SIN01 Operational
NTT Cloud AP3 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS Operational
CSfM AP3 ? Operational
CSfS AP9 ? Operational
CSfS AP10 ? Operational
Services Portal AP3 Operational
CaaS AP6 ? Operational
CaaS AP7 ? Operational
AP - Tokyo Operational
Managed Hosting HND01 ? Operational
NTT Cloud AP1 ? Operational
NTT Cloud - AP4 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AP1 ? Operational
CA - Canada ? Operational
Managed Hosting YYZ01 ? Operational
NTT Cloud Portal Operational
NTT Cloud CA1 ? Operational
NTT Cloud CA2 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
NTT Cloud Portal EU ? Operational
EU - Amsterdam Operational
Managed Hosting AMS01 ? Operational
NTT Cloud EU1 ? Operational
NTT Cloud EU7 ? Operational
Cloud Backups Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
EU - Belgium Operational
CaaS EU9 ? Operational
CPNC ? Operational
EU - Germany Under Maintenance
Managed Hosting FRA01 ? Operational
NTT Cloud EU6 ? Under Maintenance
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
EU - United Kingdom Under Maintenance
Managed Hosting LHR02 ? Operational
Managed Hosting LHR03 ? Operational
NTT Cloud EU2 ? Operational
NTT Cloud EU8 ? Under Maintenance
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM EU2 ? Operational
EMaaS EU8 ? Operational
Services Portal EU2 ? Operational
IL - Israel Operational
NTT Cloud Portal Operational
CaaS IL1 Operational
CaaS IL2 Operational
Cloud Backup Operational
CPNC ? Operational
NTT Cloud Portal NA ? Operational
NA - US East ? Operational
Managed Hosting ASH01 ? Operational
Managed Hosting ASH02 ? Operational
Managed Hosting PCI01 ? Operational
NTT Cloud NA1 ? Operational
NTT Cloud NA5 ? Operational
NTT Cloud NA9 ? Operational
Cloud Backup Operational
Cloud NAS Operational
Cloud Monitoring Operational
CPNC ? Operational
CSfM NA5 ? Operational
EMaaS NA9 ? Operational
Hosted UC NA9 ? Operational
Services Portal NA5 ? Operational
NA - US West ? Operational
Managed Hosting SJC03 ? Operational
Managed Hosting - SNU01 ? Operational
Managed Hosting PCI02 ? Operational
NTT Cloud - NA3 ? Operational
NTT Cloud - NA12 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM - NA3 ? Operational
IT & Operational Systems ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Impact: No client impact expected.

Dear Client

On the dates and times listed below Engineers will be performing preventive maintenance. Engineers will be working on power redistribution on a network device supporting Cloud Services. Although this type of change has been done in past with no impact, there is a low risk of brief latency and or packet-loss during the change window.

Change Reference Number: CHG0001530
US WEST (NA12): Friday February 21st 09:00 PM US Pacific Standard Time (22/2 05:00 UTC)
Expected Total Duration: 2 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally
Posted on Feb 13, 17:48 UTC
Impact: No client impact expected.

Dear Client

On the dates and times listed below Engineers will be performing preventive maintenance. Engineers will be working on power redistribution on a network device supporting Cloud Services. Although this type of change has been done in past with no impact, there is a low risk of brief latency and or packet-loss during the change window.

Change Reference Number: CHG0001532
Melbourne (AU10): Friday February 21st 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 2 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally
Posted on Feb 13, 17:31 UTC
Impact: No client impact expected.

Dear Client

On the dates and times listed below Engineers will be performing preventive maintenance. Engineers will be working on power redistribution on a network device supporting Cloud Services. Although this type of change has been done in past with no impact, there is a low risk of brief latency and or packet-loss during the change window.

Change Reference Number: CHG0001491
Sydney(AU9): Friday February 21st 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 2 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally
Posted on Feb 13, 17:27 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing emergency maintenance in the location listed below. This maintenance is necessary to perform repairs to the storage infrastructure supporting the NTT Cloud Services. During this maintenance we will be reloading redundant storage device to correct issue with management network interface. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0001258
Malaysia (AP14): Friday February 21st 9:00 PM Tokyo (12:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Feb 20, 20:58 UTC
Update - Due to unexpected issues maintenance CHG0001032 scheduled for February 14th is being moved to February 21st.
Feb 13, 17:03 UTC
Scheduled - SCHEDULED MAINTENANCE: HONG KONG (AP2,AP5, HKG01) INFRASTRUCTURE

Impact:
CPNC IPSEC clients without the High Availability option will see downtime for up to 30 minutes while primary device is replaced.
CPNC IPsec customer with High Availability option may experience brief latency and or packet loss during fail-over.
CPNC direct connect/Private connect – No impact is expected
Internet facing services & MCP to MCP Connections- No noticeable impact is expected however this is considered a high risk maintenance with possibility of brief latency and or packet loss during duration of maintenance window.

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform replacement of network component supporting Cloud and Managed Hosting Services. During the maintenance engineers, will be performing vendor recommended replacement of core routers. Routers will be replaced in rolling fashion starting with secondary device. . Note that Client CPNC VPN tunnels may not reestablish after fail-over until interesting traffic is sent across tunnel.

Change Reference Number: CHG0001032
Hong Kong (AP2,AP5, HKG01): Friday February 21st 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 12 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Feb 10, 17:33 UTC
SCHEDULED MAINTENANCE: SINGAPORE (AP10) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to client cloud servers expected.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0001343
Singapore (AP10): Friday February 21st 09:00 PM Japan Standard Time (12:00 UTC)
Expected Total Duration: 6 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Feb 5, 06:57 UTC
SCHEDULED MAINTENANCE: SINGAPORE (AP9) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to client cloud servers expected.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0001341
Singapore (AP9): Friday February 21st 09:00 PM Japan Standard Time (12:00 UTC)
Expected Total Duration: 6 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Feb 5, 06:59 UTC
Impact: The UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Network Maintenance Mode for duration of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0000428
Israel (IL2): Friday February 21st 09:00 PM Israel Standard Time (19:00 UTC)
Expected Total Duration: 4 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Feb 6, 19:18 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to address known performance and stability issues within the storage infrastructure. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Cloud Services.

Change Reference Number: CHG0001493
Amsterdam (EU7): Friday February 21st 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 37 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Feb 11, 21:00 UTC
Impact: The UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Network Maintenance Mode for duration of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0000424
Frankfurt (EU6): Friday February 21st 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 4 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Feb 6, 19:16 UTC
SCHEDULED MAINTENANCE: LONDON (LHR03) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting Managed Hosting Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client SAN connected Managed Hosting Servers.

Change Reference Number: CHG0001414
London (LHR03): Friday February 21st 09:00 PM Central European Tim (20:00 UTC)
Expected Total Duration: 5 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Feb 7, 03:19 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0001554
US East: (NA9,NA5): Friday February 21st 09:00 PM US Pacific Standard Time (22/2 05:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Feb 13, 17:30 UTC
SCHEDULED MAINTENANCE: US EAST (ASH01) MANAGED HOSTING INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting Managed Hosting Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Managed Hosting Storage solution.

Change Reference Number: CHG0000904
US East: (ASH01): Friday February 21st 09:00 PM US Pacific Standard Time (22/1 05:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jan 22, 20:45 UTC
Impact: No client impact expected, however high risk of disruptions to the following services. All services in following location, including but not limited to Cloud UI/API, Cloud and Manage Hosting Backup Services, CPNC, Cloud Services, and Managed Hosting Services.

Dear Client

On the dates and times listed below the Datacenter Vendor is performing power maintenance in our US EAST facility. This maintenance is needed to maintain proper power capacity for this facility. These power circuits support multiple devices in the location listed below. Although no impact to client services is expected, there is a high risk of impact to all services including but not limited to Cloud UI/API, Cloud and Manage Hosting Backup Services, Cloud Services, and Managed Hosting Services. Clients with custom solutions that do not have redundant power impacted by this change will be contacted directly by Service Delivery.

Change Reference Number: CHG0001417
US EAST (NA5, NA9, ASH02): Friday February 22nd 03:00 AM US Pacific Daylight Time (11:00 UTC)
Expected Total Duration: 18 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally
Posted on Feb 11, 22:12 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to address known performance and stability issues within the storage infrastructure. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Cloud Services.

Change Reference Number: CHG0001344
Sydney (AU9):Tuesday February 25th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 42 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Feb 11, 22:15 UTC
Update - This maintenance has been rescheduled for February 25, 2020 at 18:00 UTC
Jan 15, 09:09 UTC
Scheduled - We will be performing a major software upgrade to the CloudControl API infrastructure in the Africa (AF) Geographic Region on Tuesday January 21st during the normal software upgrade window for this region:

CloudControl Change Id: CCOCHANGE-115
Time: 08:00 PM South Africa Standard Time (18:00 UTC)
Expected Total Duration: 2 hours downtime

This maintenance involves a series of OS patches and upgrades to the CloudControl infrastructure in this region.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Region during this window.
Jan 7, 17:49 UTC
Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to Data Center Location VPN service. During this maintenance, engineers will be upgrading devices supporting the service to the latest vendor approved and tested IOS release. Engineers do not expect any impact to VPN Services however there is a low risk of brief disruption of Data Center Location VPN services. See note below for other VPN options.

Change Reference Number: CHG0001656
Hong Kong (AP2,AP5): Wednesday February 26th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 3 Hour

Note this maintenance is specific only to Data Center Location VPN , the Geographic Region VPN will not be impacted.
https://docs.mcp-services.net/display/CCD/How+to+Identify+the+VPN+URLs+relevant+for+your+Organization
Posted on Feb 18, 22:58 UTC
Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to Data Center Location VPN service. During this maintenance, engineers will be upgrading devices supporting the service to the latest vendor approved and tested IOS release. Engineers do not expect any impact to VPN Services however there is a low risk of brief disruption of Data Center Location VPN services. See note below for other VPN options.

Change Reference Number: CHG0001652
Singapore (AP10): Wednesday February 26th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 3 Hour

Note this maintenance is specific only to Data Center Location VPN , the Geographic Region VPN will not be impacted.
https://docs.mcp-services.net/display/CCD/How+to+Identify+the+VPN+URLs+relevant+for+your+Organization
Posted on Feb 18, 23:00 UTC
Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to Data Center Location VPN service. During this maintenance, engineers will be upgrading devices supporting the service to the latest vendor approved and tested IOS release. Engineers do not expect any impact to VPN Services however there is a low risk of brief disruption of Data Center Location VPN services. See note below for other VPN options.

Change Reference Number: CHG0001450
Israel (IL2): Wednesday February 26th 09:00 PM Israel Standard Time (19:00 UTC)
Expected Total Duration: 3 Hour

Note this maintenance is specific only to Data Center Location VPN , the Geographic Region VPN will not be impacted.
https://docs.mcp-services.net/display/CCD/How+to+Identify+the+VPN+URLs+relevant+for+your+Organization
Posted on Feb 18, 22:59 UTC
Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to Data Center Location VPN service. During this maintenance, engineers will be upgrading devices supporting the service to the latest vendor approved and tested IOS release. Engineers do not expect any impact to VPN Services however there is a low risk of brief disruption of Data Center Location VPN services. See note below for other VPN options.

Change Reference Number: CHG0001653
Frankfurt (EU6): Wednesday February 26th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 3 Hour

Note this maintenance is specific only to Data Center Location VPN , the Geographic Region VPN will not be impacted.
https://docs.mcp-services.net/display/CCD/How+to+Identify+the+VPN+URLs+relevant+for+your+Organization
Posted on Feb 18, 23:01 UTC
Impact: Data Center VPN Service may go down up to 15 minutes.

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to move Data Center Location VPN services from MCP1.0 to MCP2.0. During the move Data Center VPN Services will go down for up to 15 minutes, however the Geographic Region VPN will still be available. See notes below for more details on VPN Services.

Change Reference Number: CHG0001462
US West: (NA3,NA12): Wednesday February 26th 09:00 PM US Pacific Standard Time (27/2 05:00 UTC)
Expected Total Duration: 5 Hour

Note this maintenance is specific only to Data Center Location VPN , the Geographic Region VPN will not be impacted.
https://docs.mcp-services.net/display/CCD/How+to+Identify+the+VPN+URLs+relevant+for+your+Organization
Posted on Feb 11, 23:45 UTC
Impact: No Impact to client is expected with exceptions. This is a medium risk maintenance. See exceptions below.

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the switch infrastructure supporting the Cloud Services. During this maintenance we will be upgrading switch devices to the latest vendor approved and tested OS release. The upgrades will be done in a rolling fashion with no expected impact to client cloud environments. See below for exceptions. Engineers will take every precaution to avoid client impact. However, this is considered a medium risk maintenance with the possibility of brief latency, performance impact and or packet loss, during fail-overs.

Change Reference Number: CHG0000766
MALASIA (AP13,AP14): Friday February 28th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 7 Hours

Exceptions: Clients who opted to install custom solutions outside of our cloud solution without network redundancy may see outages during switch reloads.

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jan 29, 23:12 UTC
SCHEDULED MAINTENANCE: SINGAPORE (AP10) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Network Maintenance Mode for duration of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0000430
Singapore (AP10): Friday February 28th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 4 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Feb 7, 21:45 UTC
SCHEDULED MAINTENANCE: JOHANNESBURG (AF5) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to client cloud servers expected.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0001325
Johannesburg: (AF5): Friday February 28th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 6 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Feb 5, 07:02 UTC
SCHEDULED MAINTENANCE: JOHANNESBURG (AF4) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to client cloud servers expected.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0001325
Johannesburg: (AF4): Friday February 28th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 6 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Feb 5, 07:01 UTC
Past Incidents
Feb 21, 2020

No incidents reported today.

Feb 20, 2020
Resolved - The engineers have identified the fault and fixed it
Feb 20, 12:09 UTC
Investigating - Cloud UI functionality is impacted. Users are not able to deploy, delete, stop and start their servers.
Feb 20, 11:51 UTC
Completed - The scheduled maintenance has been completed.
Feb 20, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 10:00 UTC
Scheduled - We will be performing maintenance on a specific component of the CloudControl API infrastructure in the North America (NA) Geographic Region on Thursday February 20th during the normal software upgrade window for this region:

CloudControl Change Id: CCOCHANGE-120
Time: Thursday February 20th at 05:00 AM Eastern Standard / 2:00 AM Pacific Standard (10:00 UTC)
Expected Total Duration: Up to 2 hours

This maintenance upgrades a specific portion of the CloudControl infrastructure that supports networking functions in the NA12 (US West - MCP 2.0) location.

During the event, the NA12 location will be placed in “Network Maintenance” mode for up to two hours. Network maintenance mode means the system will not accept requests for deployments or changes to Cloud Network Domains in the NA12 location, including additions or changes to firewall rules, virtual listeners, NAT’s, public IP blocks, and other functions of the Network Domain. Please note that all deployed Cloud Servers and Network Domains will continue to function as normal - the system will simply block Network Domain additions or changes in this specific location.

The CloudControl UI and API will remain available for the duration and other locations are unaffected by this change.
Feb 4, 22:14 UTC
Completed - The scheduled maintenance has been completed.
Feb 20, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 05:00 UTC
Scheduled - SCHEDULED MAINTENANCE: US EAST (NA1) VPN INFRASTRUCTURE

Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to Data Center Location VPN service. During this maintenance, engineers will be upgrading devices supporting the service to the latest vendor approved and tested IOS release. Engineers do not expect any impact to VPN Services however there is a low risk of brief disruption of Data Center Location VPN services. See note below for other VPN options.

Change Reference Number: CHG0001447
US East: (NA1): Wednesday February 19th 09:00 PM US Pacific Standard Time (20/2 05:00 UTC)
Expected Total Duration: 3 Hour

Note this maintenance is specific only to Data Center Location VPN , the Geographic Region VPN will not be impacted.

https://docs.mcp-services.net/display/CCD/How+to+Identify+the+VPN+URLs+relevant+for+your+Organization
Feb 11, 19:54 UTC
Feb 19, 2020
Completed - The scheduled maintenance has been completed.
Feb 19, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 19:00 UTC
Scheduled - SCHEDULED MAINTENANCE: ISRAEL (IL1) VPN INFRASTRUCTURE

Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to Data Center Location VPN service. During this maintenance, engineers will be upgrading devices supporting the service to the latest vendor approved and tested IOS release. Engineers do not expect any impact to VPN Services however there is a low risk of brief disruption of Data Center Location VPN services. See note below for other VPN options.

Change Reference Number: CHG0001354
Israel (IL1): Wednesday February 19th 09:00 PM Israel Standard Time (19:00 UTC)
Expected Total Duration: 3 Hour

Note this maintenance is specific only to Data Center Location VPN , the Geographic Region VPN will not be impacted.

https://docs.mcp-services.net/display/CCD/How+to+Identify+the+VPN+URLs+relevant+for+your+Organization
Feb 11, 19:47 UTC
Completed - The scheduled maintenance has been completed.
Feb 19, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 12:00 UTC
Scheduled - SCHEDULED MAINTENANCE: TOKYO (AP1,AP4) VPN INFRASTRUCTURE

Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to Data Center Location VPN service. During this maintenance, engineers will be upgrading devices supporting the service to the latest vendor approved and tested IOS release. Engineers do not expect any impact to VPN Services however there is a low risk of brief disruption of Data Center Location VPN services. See note below for other VPN options.

Change Reference Number: CHG0001449
Tokyo (AP1,AP4): Wednesday February 19th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 3 Hour

Note this maintenance is specific only to Data Center Location VPN , the Geographic Region VPN will not be impacted.
https://docs.mcp-services.net/display/CCD/How+to+Identify+the+VPN+URLs+relevant+for+your+Organization
Feb 11, 19:38 UTC
Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020
Completed - The scheduled maintenance has been completed.
Feb 15, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 05:00 UTC
Scheduled - SCHEDULED MAINTENANCE: US EAST (NA9) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

Engineers will perform preventative maintenance. Engineers are going to be taking action to perform vendor recommend reload of storage devices to prevent unplanned outage. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.


Change Reference Number: CHG0001406
US East: (NA9): Friday February 14th 09:00 PM US Pacific Standard Time (15/2 05:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Feb 7, 03:21 UTC
Completed - The scheduled maintenance has been completed.
Feb 15, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 20:00 UTC
Scheduled - SCHEDULED MAINTENANCE: AMSTERDAM (EU1, EU7) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0001072
Amsterdam (EU1,EU7): Friday February 14th 09:00 PM Central European Tim (20:00 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jan 23, 22:44 UTC
Completed - The scheduled maintenance has been completed.
Feb 15, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 12:00 UTC
Scheduled - Impact: No client impact expected, however high risk of disruptions to the following services. All services in following location, including but not limited to Cloud UI/API, Cloud and Manage Hosting Backup Services, CPNC, Cloud Services, and Managed Hosting Services.

Dear Client

On the dates and times listed below the Datacenter Vendor is performing power maintenance in our US EAST facility. This maintenance is needed to maintain proper power capacity for this facility. These power circuits support multiple devices in the location listed below. Although no impact to client services is expected, there is a high risk of impact to all services including but not limited to Cloud UI/API, Cloud and Manage Hosting Backup Services, Cloud Services, and Managed Hosting Services. Clients with custom solutions that do not have redundant power impacted by this change will be contacted directly by Service Delivery.

Change Reference Number: CHG0000874
US EAST (NA5, NA9, ASH02): Friday February 14th 04:00 AM US Pacific Daylight Time (12:00 UTC)
Expected Total Duration: 12 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally
Jan 28, 21:03 UTC
Feb 14, 2020
Completed - The scheduled maintenance has been completed.
Feb 14, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 20:00 UTC
Scheduled - SCHEDULED MAINTENANCE: FRANKFURT (EU6,FRA01) CPNC INFRASTRUCTURE

Impact: During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 15 to 30 minutes.

Dear Client

On the date and time listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform vendor recommended IOS upgrade to network devices supporting the CPNC service. Current IOS is soon to be end of life. During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 30 minutes while the devices reload. Clients with High Availability may see brief latency during fail-over process.

Change Reference Number: CHG0000700
Frankfurt (EU6,FRA01): Friday February 14th 09:00 PM CET (20:00 UTC)
Expected Total Duration: 3 Hour.

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Feb 7, 03:18 UTC
Completed - The scheduled maintenance has been completed.
Feb 14, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 10:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to address known performance and stability issues within the storage infrastructure. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Cloud Services.

Change Reference Number: CHG0001130
New Zealand (AU11): Friday February 14th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 12 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jan 29, 23:05 UTC
Completed - The scheduled maintenance has been completed.
Feb 14, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 10:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to address known performance and stability issues within the storage infrastructure. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Cloud Services.

Change Reference Number: CHG0001130
New Zealand (AU11): Friday February 14th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 12 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jan 28, 22:58 UTC
Completed - The scheduled maintenance has been completed.
Feb 14, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 10:00 UTC
Scheduled - Impact: No Impact to client is expected with exceptions. This is a medium risk maintenance. See exceptions below.

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the switch infrastructure supporting the Cloud Services. During this maintenance we will be upgrading switch devices to the latest vendor approved and tested OS release. The upgrades will be done in a rolling fashion with no expected impact to client cloud environments. See below for exceptions. Engineers will take every precaution to avoid client impact. However, this is considered a medium risk maintenance with the possibility of brief latency, performance impact and or packet loss, during fail-overs.


Change Reference Number: CHG0000763
Melbourne (AU10): Friday February 14th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 8 Hours

Exceptions: Clients who opted to install custom solutions outside of our cloud solution without network redundancy may see outages during switch reloads.

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Feb 3, 21:20 UTC
Completed - The scheduled maintenance has been completed.
Feb 14, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 12:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0001149
Singapore (AP3,AP9): Friday February 14th 9:00 PM Tokyo (12:00 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jan 31, 15:59 UTC
Completed - The scheduled maintenance has been completed.
Feb 14, 09:00 UTC
Update - During change CHG0001058 engineers had an unexpected hardware failure that had to be resolved for change to proceed. In order to complete change the window is going to be extended 12 hours. Engineers have not seen any impact to our services, and do not expect to see any impact to our services in completing the change.
Feb 13, 17:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 03:01 UTC
Scheduled - SCHEDULED MAINTENANCE: US EAST (NA9) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to address known performance and stability issues within the storage infrastructure. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0001058
US East: (NA9): Tuesday February 11th 07:00 PM US Pacific Standard Time (12/2 03:00 UTC)
Expected Total Duration: 42 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jan 23, 22:22 UTC
Feb 13, 2020
Completed - The scheduled maintenance has been completed.
Feb 13, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 21:00 UTC
Scheduled - We will be performing a minor software upgrade to both the CloudControl UI and API in all Geographic Regions on Thursday February 13th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-275
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration - API: 15 minutes
Expected Total Duration - UI: 10 minutes during a 60 minute window

This minor software upgrade introduces the following new features:

1) The “Recommendations” section of the main home page will be replaced by a new “Insights” function. For details, see:
Navigating the Home Page - https://docs.mcp-services.net/x/FwIk

2) Users can now view real-time statistics on a Virtual Listener. For details, see:
How to Manage Virtual Listeners on a Network Domain - https://docs.mcp-services.net/x/9QMk

3) There are two additional API functions that have been added to allow users to gather Pool statistics and to enhance firewall lists with country codes. The UI has not been updated yet to provide these functions. See the API documentation fo more details:
API 2 Documentation Downloads - https://docs.mcp-services.net/x/sQku

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, both the CloudControl UI and API will be unavailable during the software upgrade for the duration listed above.
Feb 10, 22:41 UTC
Completed - The scheduled maintenance has been completed.
Feb 13, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 20:00 UTC
Scheduled - We will be performing a minor software upgrade to both the CloudControl UI and API in all Geographic Regions on Thursday February 13th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-275
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration - API: 15 minutes
Expected Total Duration - UI: 10 minutes during a 60 minute window

This minor software upgrade introduces the following new features:

1) The “Recommendations” section of the main home page will be replaced by a new “Insights” function. For details, see:
Navigating the Home Page - https://docs.mcp-services.net/x/FwIk

2) Users can now view real-time statistics on a Virtual Listener. For details, see:
How to Manage Virtual Listeners on a Network Domain - https://docs.mcp-services.net/x/9QMk

3) There are two additional API functions that have been added to allow users to gather Pool statistics and to enhance firewall lists with country codes. The UI has not been updated yet to provide these functions. See the API documentation fo more details:
API 2 Documentation Downloads - https://docs.mcp-services.net/x/sQku

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, both the CloudControl UI and API will be unavailable during the software upgrade for the duration listed above.
Feb 10, 22:40 UTC
Completed - The scheduled maintenance has been completed.
Feb 13, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 18:00 UTC
Scheduled - EMERGENCY MAINTENANCE: JOHANNESBURG (AF3,AF5) INFRASTRUCTURE

Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform replacement failed power supply in network device supporting cloud services. The power supply is redundant and network device is redundant no impact to cloud services is expected.

Change Reference Number: CHG0001455
Johannesburg: (AF3,AF5): Thursday February 13th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Feb 11, 19:35 UTC
Completed - The scheduled maintenance has been completed.
Feb 13, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 18:00 UTC
Scheduled - We will be performing a minor software upgrade to both the CloudControl UI and API in all Geographic Regions on Thursday February 13th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-275
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration - API: 15 minutes
Expected Total Duration - UI: 10 minutes during a 60 minute window

This minor software upgrade introduces the following new features:

1) The “Recommendations” section of the main home page will be replaced by a new “Insights” function. For details, see:
Navigating the Home Page - https://docs.mcp-services.net/x/FwIk

2) Users can now view real-time statistics on a Virtual Listener. For details, see:
How to Manage Virtual Listeners on a Network Domain - https://docs.mcp-services.net/x/9QMk

3) There are two additional API functions that have been added to allow users to gather Pool statistics and to enhance firewall lists with country codes. The UI has not been updated yet to provide these functions. See the API documentation fo more details:
API 2 Documentation Downloads - https://docs.mcp-services.net/x/sQku

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, both the CloudControl UI and API will be unavailable during the software upgrade for the duration listed above.
Feb 10, 22:39 UTC
Completed - The scheduled maintenance has been completed.
Feb 13, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 12:01 UTC
Scheduled - We will be performing a minor software upgrade to both the CloudControl UI and API in all Geographic Regions on Thursday February 13th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-275
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration - API: 15 minutes
Expected Total Duration - UI: 10 minutes during a 60 minute window

This minor software upgrade introduces the following new features:

1) The “Recommendations” section of the main home page will be replaced by a new “Insights” function. For details, see:
Navigating the Home Page - https://docs.mcp-services.net/x/FwIk

2) Users can now view real-time statistics on a Virtual Listener. For details, see:
How to Manage Virtual Listeners on a Network Domain - https://docs.mcp-services.net/x/9QMk

3) There are two additional API functions that have been added to allow users to gather Pool statistics and to enhance firewall lists with country codes. The UI has not been updated yet to provide these functions. See the API documentation fo more details:
API 2 Documentation Downloads - https://docs.mcp-services.net/x/sQku

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, both the CloudControl UI and API will be unavailable during the software upgrade for the duration listed above.
Feb 10, 22:38 UTC
Completed - The scheduled maintenance has been completed.
Feb 13, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 11:00 UTC
Scheduled - We will be performing a minor software upgrade to both the CloudControl UI and API in all Geographic Regions on Thursday February 13th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-275
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration - API: 15 minutes
Expected Total Duration - UI: 10 minutes during a 60 minute window

This minor software upgrade introduces the following new features:

1) The “Recommendations” section of the main home page will be replaced by a new “Insights” function. For details, see:
Navigating the Home Page - https://docs.mcp-services.net/x/FwIk

2) Users can now view real-time statistics on a Virtual Listener. For details, see:
How to Manage Virtual Listeners on a Network Domain - https://docs.mcp-services.net/x/9QMk

3) There are two additional API functions that have been added to allow users to gather Pool statistics and to enhance firewall lists with country codes. The UI has not been updated yet to provide these functions. See the API documentation fo more details:
API 2 Documentation Downloads - https://docs.mcp-services.net/x/sQku
Feb 10, 22:37 UTC
Completed - The scheduled maintenance has been completed.
Feb 13, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 10:00 UTC
Scheduled - We will be performing a minor software upgrade to both the CloudControl UI and API in all Geographic Regions on Thursday February 13th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-275
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration - API: 15 minutes
Expected Total Duration - UI: 10 minutes during a 60 minute window

This minor software upgrade introduces the following new features:

1) The “Recommendations” section of the main home page will be replaced by a new “Insights” function. For details, see:
Navigating the Home Page - https://docs.mcp-services.net/x/FwIk

2) Users can now view real-time statistics on a Virtual Listener. For details, see:
How to Manage Virtual Listeners on a Network Domain - https://docs.mcp-services.net/x/9QMk

3) There are two additional API functions that have been added to allow users to gather Pool statistics and to enhance firewall lists with country codes. The UI has not been updated yet to provide these functions. See the API documentation fo more details:
API 2 Documentation Downloads - https://docs.mcp-services.net/x/sQku

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, both the CloudControl UI and API will be unavailable during the software upgrade for the duration listed above.
Feb 10, 22:36 UTC
Feb 12, 2020
Completed - The scheduled maintenance has been completed.
Feb 12, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 12:01 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to Data Center Location VPN service. During this maintenance, engineers will be upgrading devices supporting the service to the latest vendor approved and tested IOS release. Engineers do not expect any impact to VPN Services however there is a low risk of brief disruption of Data Center Location VPN services. See note below for other VPN options.

Change Reference Number: CHG0001352
Singapore (AP7): Wednesday February 12th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 3 Hour

Note this maintenance is specific only to Data Center Location VPN , the Geographic Region VPN will not be impacted.
https://docs.mcp-services.net/display/CCD/How+to+Identify+the+VPN+URLs+relevant+for+your+Organization
Feb 4, 22:15 UTC
Completed - The scheduled maintenance has been completed.
Feb 12, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 10:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to Data Center Location VPN service. During this maintenance, engineers will be upgrading devices supporting the service to the latest vendor approved and tested IOS release. Engineers do not expect any impact to VPN Services however there is a low risk of brief disruption of Data Center Location VPN services. See note below for other VPN options.

Change Reference Number: CHG0001351
Melbourne (AU2,AU10,MEL01): Wednesday February 12th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 3 Hour

Note this maintenance is specific only to Data Center Location VPN , the Geographic Region VPN will not be impacted.
https://docs.mcp-services.net/display/CCD/How+to+Identify+the+VPN+URLs+relevant+for+your+Organization
Feb 4, 22:17 UTC
Completed - The scheduled maintenance has been completed.
Feb 12, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 06:30 UTC
Scheduled - Impact: No impact to clients expected.

Dear Client

On the dates listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud locations. This circuit is currently our secondary link engineers do not expect any impact to our clients.

Change Reference Number: CHG0001334
US East: (NA5,NA9,ASH02): Wednesday February 12th 10:30 PM US Pacific Standard Time (06:30 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Feb 4, 22:20 UTC
Completed - The scheduled maintenance has been completed.
Feb 12, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 06:30 UTC
Scheduled - Impact: No impact to clients expected. There is a high risk of network latency during maintenance window.

Dear Client

On the date listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud location. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a high risk latency during the maintenance window.

Change Reference Number: CHG0001336
US East: (NA1, ASH01): Wednesday February 12th 10:30 PM US Pacific Standard Time (06:30 UTC)
Expected Total Duration: 4 hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Feb 4, 22:18 UTC
Feb 11, 2020
Completed - The scheduled maintenance has been completed.
Feb 11, 23:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 21:00 UTC
Scheduled - We will be performing a major software upgrade to the CloudControl API infrastructure in the Israel (IL) Geographic Region on Tuesday February 11th during the normal software upgrade window for this region:

CloudControl Change Id: CCOCHANGE-118
Time: 11:00 PM Israel Standard (21:00 UTC)
Expected Total Duration: 2 hours downtime

This maintenance involves a series of OS patches and upgrades to the CloudControl infrastructure in this region.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Region during this window.
Jan 7, 18:13 UTC
Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020
Completed - The scheduled maintenance has been completed.
Feb 8, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 16:00 UTC
Scheduled - SCHEDULED MAINTENANCE: SINGAPORE (AP10) CLOUD INFRASTRUCTURE

Impact: No impact to clients expected.

Dear Client

On the dates listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud locations. This circuit is currently our secondary link engineers do not expect any impact to our clients.

Change Reference Number: CHG0001036
Singapore (AP10): Sunday February 9th 01:00 AM Japan Standard (8/2 16:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jan 23, 22:37 UTC
Completed - The scheduled maintenance has been completed.
Feb 8, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 12:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to address known performance and stability issues within the storage infrastructure. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0000686
Singapore (AP3/ AP11): Friday February 7th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 24 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jan 15, 16:37 UTC
Completed - The scheduled maintenance has been completed.
Feb 8, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 10:00 UTC
Scheduled - SCHEDULED MAINTENANCE: SYDNEY (AU9) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to address known performance and stability issues within the storage infrastructure. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Cloud Services.

Change Reference Number: CHG0001065
Sydney (AU9): Friday February 7th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 15 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jan 23, 22:42 UTC
Completed - The scheduled maintenance has been completed.
Feb 8, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 18:00 UTC
Scheduled - Impact: Clients using NAS services with NAS Cifs Shares may see brief disconnect from NAS during failover, clients using NAS NFS Shares should see no impact.

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the NAS storage infrastructure supporting Cloud FTP, CSFM, and Managed Hosting services. During this maintenance we will be replacing failed NAS component. Clients/Services using NAS services with Cifs Shares may see brief disconnect from NAS during failover, NFS Shares are expected to see no impact. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0001379
Johannesburg: (AF1,AF3,AF5): Friday February 7th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Feb 6, 19:12 UTC
Feb 7, 2020
Completed - The scheduled maintenance has been completed.
Feb 7, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 18:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0001166
Johannesburg: (AF1,AF3,AF5): Friday February 7th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 5 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jan 28, 21:08 UTC
Completed - The scheduled maintenance has been completed.
Feb 7, 21:00 UTC
Update - This maintenance has been extended until 0300 UTC from its original completion time.
Feb 8, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 10:00 UTC
Scheduled - Impact: No Impact to client is expected with exceptions. This is a medium risk maintenance. See exceptions below.

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the switch infrastructure supporting the Cloud Services. During this maintenance we will be upgrading switch devices to the latest vendor approved and tested OS release. The upgrades will be done in a rolling fashion with no expected impact to client cloud environments. See below for exceptions. Engineers will take every precaution to avoid client impact. However, this is considered a medium risk maintenance with the possibility of brief latency, performance impact and or packet loss, during fail-overs.


Change Reference Number: CHG0000762
New Zealand (AU11): Friday February 7th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 8 Hours

Exceptions: Clients who opted to install custom solutions outside of our cloud solution without network redundancy may see outages during switch reloads.

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jan 28, 21:06 UTC
Completed - This Maintenance has been EXTENDED until 2000 UTC.

CHG0001180|RPA upgrade of SIN04 -RPA-CL1 & SIN01-RPA-CL1 Clusters. Zakeer is completed but this is a 2 part upgrade and the windows ends in 30 min.. 2nd part is CHG0001265 - Upgrading to SRM 8.1.x from SRM 6.1.2 in AP9 Sin04 and AP10 Sin01
Feb 7, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 12:01 UTC
Scheduled - SCHEDULED MAINTENANCE: SINGAPORE (AP9,AP10) INFRASTRUCTURE MAINTENANCE

Impact: Disaster Recovery Services replication will pause multiple times during maintenance window.

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Disaster Recovery Services. Engineers will be upgrading storage devices to the latest vendor approved and tested OS release. During the maintenance window Disaster Recovery Replication Services will pause up to 8 times for up to 15 minutes each time. At completion of window engineers will monitor to make sure all replication services are in sync.

Change Reference Number: CHG0001180
Singapore (AP9,AP10): Friday February 7th 9:00 PM Tokyo (12:00 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Feb 1, 00:07 UTC
Completed - The scheduled maintenance has been completed.
Feb 7, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 10:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0001035
Melbourne (AU2,AU10): Friday February 7th 09:00 PM Australia Eastern Daylight Time (10:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jan 24, 22:03 UTC
Completed - This maintenance has been cancelled and the reschedules will be communicated at a later date.
Feb 7, 16:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 12:00 UTC
Scheduled - SCHEDULED MAINTENANCE: HONG KONG (AP2,AP5, HKG01) INFRASTRUCTURE

Impact:
CPNC IPSEC clients without the High Availability option will see downtime for up to 30 minutes while primary device is replaced.
CPNC IPsec customer with High Availability option may experience brief latency and or packet loss during fail-over.
CPNC direct connect/Private connect – No impact is expected
Internet facing services & MCP to MCP Connections- No noticeable impact is expected however this is considered a high risk maintenance with possibility of brief latency and or packet loss during duration of maintenance window.

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform replacement of network component supporting Cloud and Managed Hosting Services. During the maintenance engineers, will be performing vendor recommended replacement of core routers. Routers will be replaced in rolling fashion starting with secondary device. . Note that Client CPNC VPN tunnels may not reestablish after fail-over until interesting traffic is sent across tunnel.

Change Reference Number: CHG0001032
Hong Kong (AP2,AP5, HKG01): Friday February 7th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 12 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jan 22, 20:21 UTC
Completed - The scheduled maintenance has been completed.
Feb 7, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 12:01 UTC
Scheduled - SCHEDULED MAINTENANCE: SINGAPORE (AP9) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the location listed below. This maintenance is necessary to perform repairs to the storage infrastructure supporting Managed Hosting Services. During this maintenance we will be replacing failed part. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and or service disruption to Client Physical Servers.

Change Reference Number: CHG0000383
Singapore (AP9): Friday February 7th 9:00 PM Tokyo (12:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Feb 1, 00:12 UTC