All Systems Operational
AC - Canberra ? Operational
Dimension Data Public CaaS Portal   ? Operational
Public CaaS AC2   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
AF - Johannesburg Operational
Dimension Data Public CaaS Portal   ? Operational
Managed Hosting JNB01   Operational
Public CaaS AF1   ? Operational
Public CaaS - AF3   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CSfM AF1   ? Operational
CSfS AF4   ? Operational
CSfS AF5   ? Operational
CPNC   ? Operational
EMaaS AF1   ? Operational
Hosted UC AF3   ? Operational
Services Portal AF1   ? Operational
Dimension Data CaaS Portal AU   Operational
AU - Melbourne Operational
Managed Hosting MEL01   ? Operational
Public CaaS AU2   ? Operational
Public CaaS AU10   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
CSfM AU2   ? Operational
AU - New Zealand Operational
Managed Hosting HLZ01   ? Operational
Public CaaS AU8   ? Operational
Public CaaS AU11   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
CSfM AU8   ? Operational
Hosted UC AU11   ? Operational
Hosted UC AU12   ? Operational
AU - Sydney Operational
Managed Hosting SYD01   ? Operational
Public CaaS AU1   ? Operational
Public CaaS AU6   ? Operational
Public CaaS AU9   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
CSFM AU1   ? Operational
EMaaS AU9   ? Operational
Hosted UC AU9   ? Operational
Services Portal AU1   ? Operational
Hosted Desktop SYD01   Operational
Dimension Data Public CaaS Portal AP   ? Operational
AP - Hong Kong Operational
Managed Hosting HKG01   ? Operational
Public CaaS AP2   ? Operational
Public CaaS AP5   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CSfM AP2   ? Operational
Services Portal AP2   ? Operational
AP - Singapore Operational
Managed Hosting SIN01   Operational
Public CaaS AP3   ? Operational
Public CaaS AP6   ? Operational
Public CaaS AP7   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   Operational
CSfM AP3   ? Operational
CSfS AP9   ? Operational
CSfS AP10   ? Operational
Services Portal AP3   Operational
AP - Tokyo Operational
Managed Hosting HND01   ? Operational
Public Cloud AP1   ? Operational
Public CaaS - AP4   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CSfM AP1   ? Operational
CA - Canada ? Operational
Managed Hosting YYZ01   ? Operational
Dimension Data CaaS Portal   Operational
Public CaaS CA1   ? Operational
Public CaaS CA2   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
Dimension Data Public CaaS Portal EU   ? Operational
EU - Amsterdam Operational
Managed Hosting AMS01   ? Operational
Public CaaS EU1   ? Operational
Public CaaS EU7   ? Operational
Cloud Backups   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
EU - Belgium Operational
CaaS EU9   ? Operational
CPNC   ? Operational
EU - Germany Operational
Managed Hosting FRA01   ? Operational
Public CaaS EU6   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
EU - United Kingdom Operational
Managed Hosting LHR02   ? Operational
Managed Hosting LHR03   ? Operational
Public CaaS EU2   ? Operational
Public CaaS EU8   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
CSfM EU2   ? Operational
EMaaS EU8   ? Operational
Services Portal EU2   ? Operational
IL - Israel Operational
Dimension Data CaaS Portal   Operational
CaaS IL1   Operational
CaaS IL2   Operational
Cloud Backup   Operational
CPNC   ? Operational
Dimension Data Public CaaS Portal NA   ? Operational
NA - US East ? Operational
Managed Hosting ASH01   ? Operational
Managed Hosting ASH02   ? Operational
Managed Hosting PCI01   ? Operational
Public CaaS NA1   ? Operational
Public CaaS NA5   ? Operational
Public CaaS NA9   ? Operational
Cloud Backup   Operational
Cloud NAS   Operational
Cloud Monitoring   Operational
CPNC   ? Operational
CSfM NA5   ? Operational
EMaaS NA9   ? Operational
Hosted UC NA9   ? Operational
Services Portal NA5   ? Operational
NA - US West ? Operational
Managed Hosting SJC03   ? Operational
Managed Hosting - SNU01   ? Operational
Managed Hosting PCI02   ? Operational
Public CaaS - NA3   ? Operational
Public CaaS - NA12   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
CSfM - NA3   ? Operational
IT & Operational Systems   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing a minor software upgrade to both the the CloudControl UI and API in all Geographic Regions on Tuesday May 29th during the normal software upgrade window in each region.

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
API Expected Total Duration: 45 minutes
UI Expected Total Duration: 10 minutes within a 60 minute window.

The API minor software upgrade will fix an issue relating to the Copy Images between Geographic Regions function as well as an issue with credit card self-service functionality.

The UI minor software upgrade fixes an issue with hyperlinks that are missing in the "Support" section of the initial login page.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI and API will be unavailable during the software upgrade for the duration listed above.
Posted on May 23, 20:50 UTC
We will be performing a minor software upgrade to both the the CloudControl UI and API in all Geographic Regions on Tuesday May 29th during the normal software upgrade window in each region.

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
API Expected Total Duration: 45 minutes
UI Expected Total Duration: 10 minutes within a 60 minute window.

The API minor software upgrade will fix an issue relating to the Copy Images between Geographic Regions function as well as an issue with credit card self-service functionality.

The UI minor software upgrade fixes an issue with hyperlinks that are missing in the "Support" section of the initial login page.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI and API will be unavailable during the software upgrade for the duration listed above.
Posted on May 23, 20:51 UTC
We will be performing a minor software upgrade to both the the CloudControl UI and API in all Geographic Regions on Tuesday May 29th during the normal software upgrade window in each region.

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
API Expected Total Duration: 45 minutes
UI Expected Total Duration: 10 minutes within a 60 minute window.

The API minor software upgrade will fix an issue relating to the Copy Images between Geographic Regions function as well as an issue with credit card self-service functionality.

The UI minor software upgrade fixes an issue with hyperlinks that are missing in the "Support" section of the initial login page.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI and API will be unavailable during the software upgrade for the duration listed above.
Posted on May 23, 20:52 UTC
We will be performing a minor software upgrade to both the the CloudControl UI and API in all Geographic Regions on Tuesday May 29th during the normal software upgrade window in each region.

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
API Expected Total Duration: 45 minutes
UI Expected Total Duration: 10 minutes within a 60 minute window.

The API minor software upgrade will fix an issue relating to the Copy Images between Geographic Regions function as well as an issue with credit card self-service functionality.

The UI minor software upgrade fixes an issue with hyperlinks that are missing in the "Support" section of the initial login page.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI and API will be unavailable during the software upgrade for the duration listed above.
Posted on May 23, 20:54 UTC
We will be performing a minor software upgrade to both the the CloudControl UI and API in all Geographic Regions on Tuesday May 29th during the normal software upgrade window in each region.

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
API Expected Total Duration: 45 minutes
UI Expected Total Duration: 10 minutes within a 60 minute window.

The API minor software upgrade will fix an issue relating to the Copy Images between Geographic Regions function as well as an issue with credit card self-service functionality.

The UI minor software upgrade fixes an issue with hyperlinks that are missing in the "Support" section of the initial login page.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI and API will be unavailable during the software upgrade for the duration listed above.
Posted on May 23, 20:58 UTC
We will be performing a minor software upgrade to both the the CloudControl UI and API in all Geographic Regions on Tuesday May 29th during the normal software upgrade window in each region.

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
API Expected Total Duration: 45 minutes
UI Expected Total Duration: 10 minutes within a 60 minute window.

The API minor software upgrade will fix an issue relating to the Copy Images between Geographic Regions function as well as an issue with credit card self-service functionality.

The UI minor software upgrade fixes an issue with hyperlinks that are missing in the "Support" section of the initial login page.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI and API will be unavailable during the software upgrade for the duration listed above.
Posted on May 23, 21:00 UTC
We will be performing a minor software upgrade to both the the CloudControl UI and API in all Geographic Regions on Tuesday May 29th during the normal software upgrade window in each region.

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
API Expected Total Duration: 45 minutes
UI Expected Total Duration: 10 minutes within a 60 minute window.

The API minor software upgrade will fix an issue relating to the Copy Images between Geographic Regions function.

The UI minor software upgrade fixes an issue with hyperlinks that are missing in the "Support" section of the initial login page.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI and API will be unavailable during the software upgrade for the duration listed above.
Posted on May 23, 21:01 UTC
SCHEDULED MAINTENANCE: NEW ZEALAND (AU8,AU11) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM117965628
New Zealand (AU8,AU11): Friday June 1st 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 1 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on May 11, 04:26 UTC
Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the managed hosting services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118062186
New Zealand (HLZ01): Friday June 1st 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on May 24, 21:51 UTC
Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the managed hosting services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118062120
Melbourne (MEL01): Friday June 1st 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on May 24, 21:48 UTC
Impact: No impact to our clients is expected.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. We do not expect any impact to our clients during this maintenance.

Change Reference Number: CHM118139575/ CHM118139874/ CHM118139874
Hong Kong (AP2): Friday June 1st 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 6 Hours

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on May 21, 19:44 UTC
Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the managed hosting services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118062407
Tokyo (HND01): Friday June 1st 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on May 24, 22:36 UTC
Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the managed hosting services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118062306
Hong Kong (HKG01): Friday June 1st 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on May 24, 22:30 UTC
Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the managed hosting services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118062452
Johannesburg (JNB01): Friday June 1st 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on May 24, 22:34 UTC
Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118062520
Belgium (EU9): Friday June 1st 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on May 24, 22:57 UTC
Impact: During fail-over there is high risk of brief packet loss and or latency maximum two fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to load balancer / firewall devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion. This maintenance requires up to two fail-overs. These are not state-full fail-overs so open connections will reset, and clients may see brief packet-loss and or latency during the fail-overs. In addition, during this maintenance the UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM117583830
London (EU8): Friday June 1st 10:00 PM Central European Standard (20:00 UTC)
Expected Total Duration: 3 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on May 24, 19:02 UTC
Impact: No impact to our clients is expected

Dear Client

On the date and time listed below our Data Center Vendor will be performing power maintenance in the following locations. During the maintenance window the Vendor will be switching the Data Center over to generator power. The vendor is not expecting any disruption of power.

Change Reference Number: CHM118220420
Sydney (AU1,AU6,AU9,SYD01): Saturday June 2nd 07:00 AM Australia Eastern Standard Time (1/6 21:00 UTC)
Expected Total Duration: 5 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on May 25, 00:05 UTC
Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the managed hosting services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118062647
US EAST (ASH01): Friday June 1st 09:00 PM US Pacific Daylight Time (2/6 04:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on May 24, 22:16 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud UI/API. During this maintenance, we will be upgrading storage devices to the latest vendor approved and tested OS release. We are not expecting any impact to the UI/API or our client cloud environments. The Admin UI/API and Community will remain available.

Change Reference Number: CHM118105531
US West: (NA12): Friday June 1st 09:00 PM US Pacific Daylight Time (2/6 04:00 UTC)
Expected Total Duration: 7 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on May 16, 23:34 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM118145445
US EAST: (NA1): Friday June 1st 09:00 PM US Eastern Daylight Time (2/6 01:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on May 21, 19:47 UTC
Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the managed hosting services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118062711
Amsterdam (AMS01): Friday June 8th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on May 24, 22:32 UTC
Impact: CPNC IPSEC/Direct Connect/Private Connect clients without the High Availability option will see downtime for up to 30 minutes during reload of router. All other client traffic is expected to not be impacted, however there will be high risk of brief latency and or packet-loss during ISP fail-overs.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud and manage hosting locations. Engineers have identified a potential issue with primary router in this location. Per vendor recommendation we will be upgrading device to new IOS. Prior to upgrade engineers will fail-over to secondary router. This is a high risk maintenance with the possibility of brief latency and or packet loss during fail-over for all client internet traffic. During the upgrade of the primary router CPNC (IPSEC, Direct Connect, and Private Connect) clients without the High Availability option will have service down for up to 30 minutes.

Change Reference Number: CHM118180582
Melbourne (AU2, AU10, MEL01): Friday June 8th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on May 24, 21:41 UTC
Impact: During fail-overs there is risk of brief packet loss and or latency during fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. These fail-overs are not state-full, so open client connections will reset. In addition there is a medium risk of brief packet-loss and or latency during fail-overs. The UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM118196594
Hong Kong (AP5): Friday June 8th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 9 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on May 23, 00:05 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to new improved hardware. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM118117308
Johannesburg: (AF1, AF3, AF5): Friday June 8th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on May 16, 23:31 UTC
Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the managed hosting services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118062760
London (LHR03): Friday June 8th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on May 24, 22:26 UTC
Past Incidents
May 27, 2018
Resolved - Reported issue is now restored.
May 27, 06:04 UTC
Investigating - Due to a ongoing incident, users may experience issues connecting to Managed Hosting Servers.
May 26, 23:47 UTC
May 26, 2018
Completed - The scheduled maintenance has been completed.
May 26, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 04:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM118080678
US EAST: (NA1): Friday May 25th 09:00 PM US Pacific Daylight Time (26/5 04:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
May 11, 21:15 UTC
Completed - The scheduled maintenance has been completed.
May 26, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 04:00 UTC
Scheduled - SCHEDULED MAINTENANCE: US EAST (NA5,NA9) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM117734953
US EAST: (NA5,NA9): Friday May 25th 09:00 PM US Pacific Daylight Time (26/5 04:00 UTC)
Expected Total Duration: 7 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
May 11, 04:28 UTC
Completed - The scheduled maintenance has been completed.
May 26, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 04:00 UTC
Scheduled - SCHEDULED MAINTENANCE: US EAST (NA1) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM118064377
US EAST: (NA1): Friday May 25th 09:00 PM US Pacific Daylight Time (26/5 04:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
May 11, 04:32 UTC
Completed - The scheduled maintenance has been completed.
May 26, 05:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 05:15 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118061783
US West (NA3,NA12): Friday May 25th 09:00 PM US Pacific Daylight Time (26/5 04:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally
May 26, 05:05 UTC
Completed - The scheduled maintenance has been completed.
May 26, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 04:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118061783
US West (NA3,NA12): Friday May 25th 09:00 PM US Pacific Daylight Time (26/5 04:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally
May 9, 22:32 UTC
Completed - The scheduled maintenance has been completed.
May 26, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 04:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform changes to hypervisor infrastructure supporting the cloud. During this maintenance, we will be making changes to hypervisor management servers to eliminate risk of potential future unplanned disruption of service. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM117993343
US West (NA12): Friday May 25th 09:00 PM US Pacific Daylight Time (26/5 04:00 UTC)
Expected Total Duration: 1 Hours

Note: Hypervisor Maintenance Mode:
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.
May 5, 00:16 UTC
Completed - The scheduled maintenance has been completed.
May 26, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 18:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform re-balance of storage across available pools in the hypervisor infrastructure. Engineers do not expect any impact to deployed client virtual servers. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for client restrictions.

Change Reference Number: CHM118185133
Israel (IL1,IL2): Israel: Friday May 25th 09:00 PM Israel Daylight Time (18:00 UTC)
Expected Total Duration: 6 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
May 22, 23:56 UTC
May 25, 2018
Resolved - This incident has been resolved.
May 25, 23:01 UTC
Update - UMP is up and operational. Incident is resolved.
May 25, 23:01 UTC
Update - Our engineers are actively engaged and working diligently towards restoration.Updates will follow as we progress.
May 25, 18:02 UTC
Investigating - The monitoring portal (UMP) is currently down. Our engineers are actively engaged and working diligently towards restoration. The NOC is working closely with the engineers working on this issue. Updates will follow as we progress.
May 25, 16:31 UTC
Completed - The scheduled maintenance has been completed.
May 25, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 20:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118061748
London (EU2,EU8): Friday May 25th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 9, 22:06 UTC
Completed - The scheduled maintenance has been completed.
May 25, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 18:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting Dimension Data Cloud Services for SAP. During this maintenance we will be doing storage reboots to correct errors per vendor recommendations. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to client CSfS servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM117980835
Johannesburg: (AF5): Friday May 25th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
May 5, 00:18 UTC
Completed - The scheduled maintenance has been completed.
May 25, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 18:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118061604
Johannesburg: (AF4): Friday May 25th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 9, 21:59 UTC
Completed - The scheduled maintenance has been completed.
May 25, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 09:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance window. See note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of the maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM117941739
Asia-Pacific (All Locations): Friday May 25th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 8 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 5, 00:34 UTC
Completed - The scheduled maintenance has been completed.

Thank you for your patience.
May 25, 16:36 UTC
Update - Dear Clients ,

This maintenance has been extended till 19:00 UTC.
May 25, 15:02 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 25, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 15:00 UTC
Scheduled - Scheduled
Impact: During fail-over there is high risk of brief packet loss and or latency maximum two fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to load balancer / firewall devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion. This maintenance requires up to two fail-overs. These are not state-full fail-overs so open connections will reset, and clients may see brief packet-loss and or latency during the fail-overs. In addition, during this maintenance the UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM118138003
Sydney (AU9): Friday May 25th 09:00 PM Australia Eastern Standard (16:00 UTC)
Expected Total Duration: 2 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 25, 14:59 UTC
Completed - Dear Client,

The below maintenace has been extended till 16:00 UTC.
May 25, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 11:00 UTC
Scheduled - Impact: During fail-over there is high risk of brief packet loss and or latency maximum two fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to load balancer / firewall devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion. This maintenance requires up to two fail-overs. These are not state-full fail-overs so open connections will reset, and clients may see brief packet-loss and or latency during the fail-overs. In addition, during this maintenance the UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM118138003
Sydney (AU9): Friday May 25th 09:00 PM Australia Eastern Standard (11:00 UTC)
Expected Total Duration: 2 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 17, 20:22 UTC
Completed - The scheduled maintenance has been completed.
May 25, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 11:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data CSfM Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to CSfM Services..

Change Reference Number: CHM118123593
New Zealand (CSfM AU8): Friday May 25th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
May 16, 23:37 UTC
Completed - The scheduled maintenance has been completed.
May 25, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 12:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118061521
Tokyo (AP1,AP4): Friday May 25th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 9, 21:50 UTC
Completed - The scheduled maintenance has been completed.
May 25, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 12:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118061481
Hong Kong (AP2,AP5): Friday May 25th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 9, 21:53 UTC
Completed - The scheduled maintenance has been completed.
May 25, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 11:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the managed hosting services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118061416
Sydney (SYD01): Friday May 25th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 9, 21:22 UTC
Completed - The scheduled maintenance has been completed.
May 25, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 04:00 UTC
Scheduled - Impact: No Impact to client is expected. This is a medium risk maintenance.

Dear Client

On the date listed below Operations will be performing maintenance in the following cloud locations. This maintenance is needed to perform reload of 2 switches in the network distribution layer supporting a subset of cloud host servers. The reloads will be done in a rolling fashion with no expected impact to client cloud servers. Engineers will take every precaution to avoid client impact. However this is a medium risk maintenance with the possibility of brief latency and or packet loss.

Change Reference Number: CHM118208245
US EAST (NA5,NA9): Thursday May 24th 09:00 PM US Pacific Daylight Time (25/5 04:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 24, 19:01 UTC
Resolved - The reported issue has been restored
May 25, 06:30 UTC
Identified - Team has identified Network related issues in NA12-SNU01. Technical Resolver groups have been engaged for further investigation.
May 25, 06:09 UTC
Completed - The scheduled maintenance has been completed.
May 25, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 04:00 UTC
Scheduled - EMERGENCY MAINTENANCE: NORTH AMERICA (PCI01,PCI02) VPN INFRASTRUCTURE

Impact: Client to Site VPN service will be down for up to 15 minutes.

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the managed hosting platform. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release. Engineers expect Client to Site VPN service to be down for up to 15 minutes.

Change Reference Number: CHM118120287/ CHM118120064
North America (PCI01,PCI02): Thursday May 24th 09:00 PM US Pacific Daylight Time (25/5 04:00 UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 21, 12:28 UTC
May 24, 2018

No incidents reported.

May 23, 2018
Resolved - UMP is up and operational. Incident is resolved.
May 23, 23:17 UTC
Investigating - The monitoring portal (UMP) is currently down. Our engineers are actively engaged and working diligently towards restoration. The NOC is working closely with the engineers working on this issue. Updates will follow as we progress.
May 23, 18:24 UTC
Completed - The scheduled maintenance has been completed.
May 23, 19:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 15:30 UTC
Update - Impact: No impact to clients is expected. There is a high risk of brief packet-loss and or network latency.

Dear Client

On the date listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below location. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a high risk of brief latency and or packet loss during the maintenance window.

Change Reference Number: CHM118206681
Sydney/Melbourne (All Services): Thursday May 24th 01:30 AM Australia Eastern Standard Time (23/5 15:30 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 23, 14:01 UTC
Scheduled - Impact: No impact to clients is expected. There is a high risk of brief packet-loss and or network latency.

Dear Client

On the date listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below location. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a high risk of brief latency and or packet loss during the maintenance window.

Change Reference Number: CHM118183528
Sydney/Melbourne (All Services): Thursday May 24th 01:30 AM Australia Eastern Standard Time (23/5 15:30 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 21, 19:38 UTC
May 22, 2018
Resolved - This incident has been resolved.
May 22, 20:04 UTC
Investigating - Engineers have identified an issue with a single host going unresponsive. We will be rebooting the host shortly. Effected clients may experiencing a brief downtime. If issue persists, please contact the NOC for further assistance
May 21, 23:55 UTC
May 21, 2018
Completed - The scheduled maintenance has been completed.
May 21, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 16:00 UTC
Scheduled - Impact: No impact to clients is expected. There is a high risk of brief packetloss and or network latency.

Dear Client

On the date listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below location. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a high risk of brief latency and or packet loss during the maintenance window.

Change Reference Number: CHM118165337
Sydney (All Services): Tuesday May 22nd 02:00 AM Australia Eastern Standard Time (21/5 16:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 18, 20:20 UTC
Resolved - Services have been restored. UI is loading fine
May 21, 08:54 UTC
Investigating - We have noticed intermittent connectivity issues with the main Cloud UI URL (mea.dimensiondata.cloud). While we work on fixing the issue, as a workaround, you can access the UI via this URL: na.dimensiondata.cloud
May 21, 07:45 UTC
Resolved - Services restored-users able to sign in to Cloud Control with 2FA
May 21, 05:59 UTC
Update - R&D team continues to work with the Vendor in fixing the issue.
May 21, 03:53 UTC
Identified - Subset of users may not receive 2 Factor Authentication text on their mobiles to log In to UI. We have currently engaged our R&D team to fix this issue.
May 21, 02:16 UTC
May 20, 2018

No incidents reported.

May 19, 2018
Completed - The scheduled maintenance has been completed.
May 19, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 04:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118061368
US EAST (NA5,NA9): Friday May 18th 09:00 PM US Pacific Daylight Time (19/5 04:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 9, 21:24 UTC
Completed - The scheduled maintenance has been completed.
May 19, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 19:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform upgrades of the infrastructure supporting the cloud hypervisor layer. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS versions. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM117998870
Belgium (EU9): Friday May 18th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 8 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 5, 00:21 UTC
Completed - The scheduled maintenance has been completed.
May 19, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 01:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118061298
Canada: (YYZ01): Friday May 18th 09:00 PM Eastern Daylight Time (19/5 01:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 9, 21:26 UTC
Completed - The scheduled maintenance has been completed.
May 19, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 01:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform changes to hypervisor infrastructure supporting the cloud. During this maintenance, we will be making changes to hypervisor management servers to eliminate risk of potential future unplanned disruption of service. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM117980497
Canada: (CA2): Friday May 18th 09:00 PM Eastern Daylight Time (19/5 01:00 UTC)
Expected Total Duration: 1 Hours

Note: Hypervisor Maintenance Mode:
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 2, 22:01 UTC
Completed - The scheduled maintenance has been completed.
May 19, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 18:00 UTC
Scheduled - Impact: The UI/API will be in Network Maintenance Mode for first 2 hours of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Network Maintenance Mode for first 2 hour of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM118053419/ CHM117993163
Johannesburg: (All Locations): Friday May 18th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 6 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 9, 21:37 UTC
Completed - The scheduled maintenance has been completed.
May 19, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 19:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM117735204
Belgium (EU9): Friday May 18th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 5 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
May 9, 21:35 UTC
May 18, 2018
Completed - The scheduled maintenance has been completed.
May 18, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 18:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to new improved hardware. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM117986137
Johannesburg: (AF1,AF3,AF5): Friday May 18th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 5 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
May 5, 00:22 UTC
Completed - The scheduled maintenance has been completed.
May 18, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 18:00 UTC
Scheduled - Impact: During fail-over there is high risk of brief packet loss and or latency maximum two fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to load balancer / firewall devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion. This maintenance requires up to two fail-overs. These are not state-full fail-overs so open connections will reset, and clients may see brief packet-loss and or latency during the fail-overs. In addition, during this maintenance the UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM115431308
Johannesburg: (AF3/AF5): Friday May 18th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 5 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 5, 00:13 UTC
Completed - The scheduled maintenance has been completed.
May 18, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 19:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Managed Hosting Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to NAS Services. The Admin UI/API and Community will remain available.

Change Reference Number: CHM118013196
Frankfurt (FRA01): Friday May 18th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
May 5, 00:19 UTC
Completed - The scheduled maintenance has been completed.
May 18, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 12:00 UTC
Scheduled - Impact: During fail-overs there is risk of brief packet loss and or latency during fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. These fail-overs are not state-full, so open client connections will reset. In addition there is a medium risk of brief packet-loss and or latency during fail-overs. The UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM117994191
Hong Kong (AP5): Friday May 18th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 9 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 5, 00:25 UTC
Completed - The scheduled maintenance has been completed.
May 18, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 18:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118061125/ CHM118061163
Israel (IL1, IL2): Friday May 18th 09:00 PM Israel Daylight Time (18:00 UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 9, 21:27 UTC
Completed - The scheduled maintenance has been completed.
May 18, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 12:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM118001011
Singapore (AP10): Friday May 18th 9:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
May 5, 00:24 UTC
Completed - The scheduled maintenance has been completed.
May 18, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 11:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting Cloud Services for Microsoft. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to CSfM.

Change Reference Number: CHM118013599
New Zealand (AU8): Friday May 18th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
May 9, 21:46 UTC
Completed - The scheduled maintenance has been completed.
May 18, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 18:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform changes to hypervisor infrastructure supporting the cloud. During this maintenance, we will be making changes to hypervisor management servers to eliminate risk of potential future unplanned disruption of service. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM117993163
Johannesburg: (AF3): Friday May 18th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 1 Hours

Note: Hypervisor Maintenance Mode:
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 5, 00:15 UTC
Completed - The scheduled maintenance has been completed.
May 18, 14:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 12:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118061022
Singapore (AP10): Friday May 18th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 9, 21:41 UTC
Completed - The scheduled maintenance has been completed.
May 18, 14:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 13:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform changes to hypervisor infrastructure supporting the cloud. During this maintenance, we will be making changes to hypervisor management servers to eliminate risk of potential future unplanned disruption of service. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM117993269
New Zealand (AU11): Friday May 18th 11:00 PM Australia Eastern Standard Time (13:00 UTC)
Expected Total Duration: 1 Hours

Note: Hypervisor Maintenance Mode:
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 3, 00:07 UTC
Completed - The scheduled maintenance has been completed.
May 18, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 12:00 UTC
Scheduled - SCHEDULED MAINTENANCE: TOKYO (AP4) CLOUD INFRASTRUCTURE

Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform changes to hypervisor infrastructure supporting the cloud. During this maintenance, we will be making changes to hypervisor management servers to eliminate risk of potential future unplanned disruption of service. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM118018158
Tokyo (AP4): Friday May 18th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 1 Hours

Note: Hypervisor Maintenance Mode:
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 11, 04:24 UTC
Completed - The scheduled maintenance has been completed.
May 18, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 11:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118060977
New Zealand (AU8,AU11): Friday May 18th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 9, 21:56 UTC
Completed - The scheduled maintenance has been completed.
May 18, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 11:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud services. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release to address recently identified bug. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM118060925
Melbourne (AU2, AU10): Friday May 18th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 9, 21:43 UTC
Completed - The scheduled maintenance has been completed.
May 18, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 12:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform changes to hypervisor infrastructure supporting the cloud. During this maintenance, we will be making changes to hypervisor management servers to eliminate risk of potential future unplanned disruption of service. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM117993247
Melbourne (AU10): Friday May 18th 10:00 PM Australia Eastern Standard Time (12:00 UTC)
Expected Total Duration: 1 Hours

Note: Hypervisor Maintenance Mode:
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 3, 00:10 UTC
Completed - The scheduled maintenance has been completed.
May 18, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 11:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform changes to hypervisor infrastructure supporting the cloud. During this maintenance, we will be making changes to hypervisor management servers to eliminate risk of potential future unplanned disruption of service. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM117993199
Sydney(AU9): Friday May 18th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 1 Hours

Note: Hypervisor Maintenance Mode:
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 3, 00:05 UTC
May 17, 2018
Completed - The scheduled maintenance has been completed.
May 17, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 11:00 UTC
Scheduled - We will be performing a minor software upgrade to the database supporting the CloudControl API in the Australia Geographic Regions on Thursday May 17th during the normal software upgrade window:

Time: 09:00 PM Australia Eastern Standard (11:00 UTC)
Expected Total Duration: 30 minutes

This minor upgrade to the database is designed to improve CloudControl API performance in the region.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the Australia Geographic Region during the window.
May 15, 16:35 UTC
May 16, 2018

No incidents reported.

May 15, 2018
Completed - The scheduled maintenance has been completed.
May 15, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 16:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform changes to hypervisor infrastructure supporting the cloud. During this maintenance, we will be making changes to hypervisor management servers to eliminate risk of potential future unplanned disruption of service. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM117999775/ CHM117999759
Johannesburg: (AF4,AF5): Tuesday May 15th 06:00 PM South Africa Standard Time (16:00 PM UTC)
Expected Total Duration: 1 Hours

Note: Hypervisor Maintenance Mode:
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
May 5, 00:27 UTC
May 14, 2018

No incidents reported.

May 13, 2018
Completed - The scheduled maintenance has been completed.
May 13, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 19:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform upgrades of the infrastructure supporting the cloud hypervisor layer. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS versions. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM117964278
London (EU8): Saturday May 12th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 8 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Apr 26, 22:45 UTC