All Systems Operational
AC - Canberra ? Operational
Dimension Data Public CaaS Portal ? Operational
Public CaaS AC2 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
AF - Johannesburg Operational
Dimension Data Public CaaS Portal ? Operational
Managed Hosting JNB01 Operational
Public CaaS AF1 ? Operational
Public CaaS - AF3 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AF1 ? Operational
CSfS AF4 ? Operational
CSfS AF5 ? Operational
CPNC ? Operational
EMaaS AF1 ? Operational
Hosted UC AF3 ? Operational
Services Portal AF1 ? Operational
Dimension Data CaaS Portal AU Operational
AU - Melbourne Operational
Managed Hosting MEL01 ? Operational
Public CaaS AU2 ? Operational
Public CaaS AU10 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM AU2 ? Operational
AU - New Zealand Operational
Managed Hosting HLZ01 ? Operational
Public CaaS AU8 ? Operational
Public CaaS AU11 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM AU8 ? Operational
Hosted UC AU11 ? Operational
Hosted UC AU12 ? Operational
AU - Sydney Operational
Managed Hosting SYD01 ? Operational
Public CaaS AU1 ? Operational
Public CaaS AU6 ? Operational
Public CaaS AU9 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSFM AU1 ? Operational
EMaaS AU9 ? Operational
Hosted UC AU9 ? Operational
Services Portal AU1 ? Operational
Hosted Desktop SYD01 Operational
Dimension Data Public CaaS Portal AP ? Operational
AP - Hong Kong Operational
Managed Hosting HKG01 ? Operational
Public CaaS AP2 ? Operational
Public CaaS AP5 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AP2 ? Operational
Services Portal AP2 ? Operational
AP - Singapore Operational
Managed Hosting SIN01 Operational
Public CaaS AP3 ? Operational
Public CaaS AP6 ? Operational
Public CaaS AP7 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS Operational
CSfM AP3 ? Operational
CSfS AP9 ? Operational
CSfS AP10 ? Operational
Services Portal AP3 Operational
AP - Tokyo Operational
Managed Hosting HND01 ? Operational
Public Cloud AP1 ? Operational
Public CaaS - AP4 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AP1 ? Operational
CA - Canada ? Operational
Managed Hosting YYZ01 ? Operational
Dimension Data CaaS Portal Operational
Public CaaS CA1 ? Operational
Public CaaS CA2 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
Dimension Data Public CaaS Portal EU ? Operational
EU - Amsterdam Operational
Managed Hosting AMS01 ? Operational
Public CaaS EU1 ? Operational
Public CaaS EU7 ? Operational
Cloud Backups Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
EU - Belgium Operational
CaaS EU9 ? Operational
CPNC ? Operational
EU - Germany Operational
Managed Hosting FRA01 ? Operational
Public CaaS EU6 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
EU - United Kingdom Operational
Managed Hosting LHR02 ? Operational
Managed Hosting LHR03 ? Operational
Public CaaS EU2 ? Operational
Public CaaS EU8 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM EU2 ? Operational
EMaaS EU8 ? Operational
Services Portal EU2 ? Operational
IL - Israel Operational
Dimension Data CaaS Portal Operational
CaaS IL1 Operational
CaaS IL2 Operational
Cloud Backup Operational
CPNC ? Operational
Dimension Data Public CaaS Portal NA ? Operational
NA - US East ? Operational
Managed Hosting ASH01 ? Operational
Managed Hosting ASH02 ? Operational
Managed Hosting IAD03 ? Operational
Public CaaS NA1 ? Operational
Public CaaS NA5 ? Operational
Public CaaS NA9 ? Operational
Cloud Backup Operational
Cloud Files NA1 Operational
Cloud NAS Operational
Cloud Monitoring Operational
CPNC ? Operational
CSfM NA5 ? Operational
EMaaS NA9 ? Operational
Hosted UC NA9 ? Operational
Services Portal NA5 ? Operational
NA - US West ? Operational
Managed Hosting SJC03 ? Operational
Managed Hosting - SNU01 ? Operational
Public CaaS - NA3 ? Operational
Public CaaS - NA12 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM - NA3 ? Operational
SA - Sao Paulo Operational
Managed Hosting GRU01 Operational
Public CaaS SA1 ? Operational
Cloud NAS ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
CPNC ? Operational
IT & Operational Systems ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled - Scheduled Maintenance: Dimension Data CloudControl Classic UI and API Software Upgrade

We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday March 30th during the normal software upgrade window in each region:

Time:

North America: 05:00 AM Eastern Daylight / 2:00 AM Pacific Daylight (09:00 UTC)
South America: 06:30 AM Brasília Standard (09:30 UTC)
Australia: 09:00 PM Australia Eastern Daylight (10:00 UTC)
Canada: 06:00 AM Eastern Daylight / 3:00 AM Pacific Daylight (10:00 UTC)
Canberra: 09:30 PM Australia Eastern Daylight (10:30 UTC)
Asia-Pacific: 09:00 PM Japan Standard Time (12:00 UTC)
Africa: 08:00 PM South Africa Standard Time (18:00 UTC)
Europe: 09:00 PM Central European Daylight (19:00 UTC)
Israel: 11:00 PM Israel Daylight (20:00 UTC)

Expected Total Duration: 30 minutes

This minor software upgrade prepares the system for the retirement of the Classic UI on Monday April 3rd.

Effective Monday April 3rd, we are retiring the Classic UI and Cloud Files feature of its Cloud (CaaS) services. Support for both the Classic UI and Cloud Files will cease as of that date. Please refer to the announcement on 16 February 2017 for more information at http://cloud-status.dimensiondata.com/incidents/jr2h5v41kjnh

In addition, the upgrade addresses a bug affecting the Expand Disk function where disk expansions are intermittently failing and ending in a “locked” state preventing further actions against the local disk.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Mar 28, 13:14 UTC
SCHEDULED MAINTENANCE: US EAST (NA1,NA5,NA9,ASH01,ASH02) INFRASTRUCTURE

Impact: No impact to clients expected. There is a medium risk of brief periods of Internet Service Provider latency.

Dear Client

On the dates listed below the Internet Service Provider for the following locations will be performing scheduled network maintenance. The ISP will be performing hardware upgrades to upstream routers supplying internet access to the below cloud locations over 4 maintenance windows. Engineers will be failing traffic over to a redundant connection on April 25th, prior to the maintenance. Engineers will fail back to primary connection after completion of work on April 26th in preparation for maintenance on secondary link. April 27th and April 28th work will be done on our secondary link. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the fail-over process.

Change Reference Number: CHM114720049
US EAST: (NA1,NA5,NA9, ASH01,ASH02): Tuesday April 25th 12:00 AM US Eastern Daylight Time (04:00 UTC)
Expected Total Duration: 5 Hours

Change Reference Number: CHM114720049
US EAST: (NA1,NA5,NA9, ASH01,ASH02): Wednesday April 26th 12:00 AM US Eastern Daylight Time (04:00 UTC)
Expected Total Duration: 5 Hours

Change Reference Number: CHM114728917
US EAST: (NA1,NA5,NA9, ASH01,ASH02): Thursday April 27th 12:00 AM US Eastern Daylight Time (04:00 UTC)
Expected Total Duration: 5 Hours

Change Reference Number: CHM114728917
US EAST: (NA1,NA5,NA9 ASH01,ASH02): Friday April 28th 12:00 AM US Eastern Daylight Time (04:00 UTC)
Expected Total Duration: 5 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Apr 18, 11:09 UTC
We will be performing a major software upgrade of the Cloud Monitoring software in the Africa Geographic Region on Tuesday April 25th. Given the nature of the upgrade, the duration of this event is longer than normal:

Time: Beginning at 8:00 PM South Africa Standard Time (18:00 UTC)
Expected Total Duration: Intermittent downtime over a 6 hour period starting at the start of the window

This upgrade will provide more timely collection of performance statistics and more granular reporting of those statistics, as well as improvements to ad-hoc report generation.

There is no effect on the Cloud UI, API, or deployed Cloud Servers and Networks. However, the Cloud Monitoring service will be intermittently unavailable and changes to Monitoring configurations will be blocked during the time frame listed above.
Posted on Mar 17, 12:22 UTC
SCHEDULED MAINTENANCE: US EAST (NA1,NA5,NA9,ASH01,ASH02) INFRASTRUCTURE

Impact: No impact to clients expected. There is a medium risk of brief periods of Internet Service Provider latency.

Dear Client

On the dates listed below the Internet Service Provider for the following locations will be performing scheduled network maintenance. The ISP will be performing hardware upgrades to upstream routers supplying internet access to the below cloud locations over 4 maintenance windows. Engineers will be failing traffic over to a redundant connection on April 25th, prior to the maintenance. Engineers will fail back to primary connection after completion of work on April 26th in preparation for maintenance on secondary link. April 27th and April 28th work will be done on our secondary link. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the fail-over process.

Change Reference Number: CHM114720049
US EAST: (NA1,NA5,NA9, ASH01,ASH02): Tuesday April 25th 12:00 AM US Eastern Daylight Time (04:00 UTC)
Expected Total Duration: 5 Hours

Change Reference Number: CHM114720049
US EAST: (NA1,NA5,NA9, ASH01,ASH02): Wednesday April 26th 12:00 AM US Eastern Daylight Time (04:00 UTC)
Expected Total Duration: 5 Hours

Change Reference Number: CHM114728917
US EAST: (NA1,NA5,NA9, ASH01,ASH02): Thursday April 27th 12:00 AM US Eastern Daylight Time (04:00 UTC)
Expected Total Duration: 5 Hours

Change Reference Number: CHM114728917
US EAST: (NA1,NA5,NA9 ASH01,ASH02): Friday April 28th 12:00 AM US Eastern Daylight Time (04:00 UTC)
Expected Total Duration: 5 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Apr 18, 11:10 UTC
SCHEDULED MAINTENANCE: US EAST (NA1,NA5,NA9,ASH01,ASH02) INFRASTRUCTURE

Impact: No impact to clients expected. There is a medium risk of brief periods of Internet Service Provider latency.

Dear Client

On the dates listed below the Internet Service Provider for the following locations will be performing scheduled network maintenance. The ISP will be performing hardware upgrades to upstream routers supplying internet access to the below cloud locations over 4 maintenance windows. Engineers will be failing traffic over to a redundant connection on April 25th, prior to the maintenance. Engineers will fail back to primary connection after completion of work on April 26th in preparation for maintenance on secondary link. April 27th and April 28th work will be done on our secondary link. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the fail-over process.

Change Reference Number: CHM114720049
US EAST: (NA1,NA5,NA9, ASH01,ASH02): Tuesday April 25th 12:00 AM US Eastern Daylight Time (04:00 UTC)
Expected Total Duration: 5 Hours

Change Reference Number: CHM114720049
US EAST: (NA1,NA5,NA9, ASH01,ASH02): Wednesday April 26th 12:00 AM US Eastern Daylight Time (04:00 UTC)
Expected Total Duration: 5 Hours

Change Reference Number: CHM114728917
US EAST: (NA1,NA5,NA9, ASH01,ASH02): Thursday April 27th 12:00 AM US Eastern Daylight Time (04:00 UTC)
Expected Total Duration: 5 Hours

Change Reference Number: CHM114728917
US EAST: (NA1,NA5,NA9 ASH01,ASH02): Friday April 28th 12:00 AM US Eastern Daylight Time (04:00 UTC)
Expected Total Duration: 5 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Apr 18, 11:11 UTC
Impact: No impact to clients expected. There is a medium risk of brief periods of Internet Service Provider latency.

Dear Client
On the dates listed below the Internet Service Provider for the following locations will be performing scheduled network maintenance. The ISP will be performing hardware upgrades to upstream routers supplying internet access to the below locations over 2 maintenance windows. Engineers will be failing traffic over to a redundant connection on April 27th, prior to the maintenance. Engineers will fail back to primary connection after completion of work on April 28th. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the fail-over process.

Change Reference Number: CHM114728917
US EAST: (IAD03): Thursday April 27th 12:00 AM US Eastern Daylight Time (04:00 UTC)
Expected Total Duration: 5 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Apr 14, 10:23 UTC
Dear Cloud client,
Dimension Data is undertaking a patching cycle on Friday April 14th , that will result in the majority of Images provided in the Cloud being offered at the latest stable version for a given major version branch. In some cases, an Image will be offered in a new minor version number. The introduction of new major versions is a separate ongoing process and do not impact existing Images in the same way that patching does.
The imageId property (a UUID defined by CloudControl) of Images provided in the Cloud may be updated as a result of our standard patching process. Users who make use of the "Deploy Server" or "Deploy Uncustomized Server" API functions need to pay special attention to such updates. This applies to both OS Images and Priced Software Images, which have been unified in the "Images and Applications" section of the Updated UI. Our standard patching process has no impact on deployed Cloud Servers or Client Images. Clients are invited to contact their account team to discuss an optional managed service for the ongoing patching of deployed Cloud Servers and Client Images.
It is recommended that users who rely on API integration for the deployment of Cloud Servers do so from Client Images that have been tested and confirmed to satisfy application requirements at a given point in time. A comprehensive article on how to create Client Images is available at https://docs.mcp-services.net/display/CCD/How+to+Clone+a+Cloud+Server+to+Create+a+Client+Image.

Change Reference Number: CHM114613197
All Locations: Thursday April 27th 04:00 AM US Pacific Daylight Time (11:00 UTC)
Expected Total Duration: 5 Hours

Please contact us if you have any questions.
Posted on Apr 20, 13:18 UTC
We will be performing a major software upgrade of the Cloud Monitoring software in the Israel Geographic Region on Thursday April 27th. Given the nature of the upgrade, the duration of this event is longer than normal:

Time: Beginning at 11:00 PM Israel Standard (21:00 UTC)
Expected Total Duration: Intermittent downtime over a 6 hour period starting at the start of the window

This upgrade will provide more timely collection of performance statistics and more granular reporting of those statistics, as well as improvements to ad-hoc report generation.

There is no effect on the Cloud UI, API, or deployed Cloud Servers and Networks. However, the Cloud Monitoring service will be intermittently unavailable and changes to Monitoring configurations will be blocked during the time frame listed above.
Posted on Mar 17, 12:13 UTC
SCHEDULED MAINTENANCE: US EAST (NA1,NA5,NA9,ASH01,ASH02) INFRASTRUCTURE

Impact: No impact to clients expected. There is a medium risk of brief periods of Internet Service Provider latency.

Dear Client

On the dates listed below the Internet Service Provider for the following locations will be performing scheduled network maintenance. The ISP will be performing hardware upgrades to upstream routers supplying internet access to the below cloud locations over 4 maintenance windows. Engineers will be failing traffic over to a redundant connection on April 25th, prior to the maintenance. Engineers will fail back to primary connection after completion of work on April 26th in preparation for maintenance on secondary link. April 27th and April 28th work will be done on our secondary link. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the fail-over process.

Change Reference Number: CHM114720049
US EAST: (NA1,NA5,NA9, ASH01,ASH02): Tuesday April 25th 12:00 AM US Eastern Daylight Time (04:00 UTC)
Expected Total Duration: 5 Hours

Change Reference Number: CHM114720049
US EAST: (NA1,NA5,NA9, ASH01,ASH02): Wednesday April 26th 12:00 AM US Eastern Daylight Time (04:00 UTC)
Expected Total Duration: 5 Hours

Change Reference Number: CHM114728917
US EAST: (NA1,NA5,NA9, ASH01,ASH02): Thursday April 27th 12:00 AM US Eastern Daylight Time (04:00 UTC)
Expected Total Duration: 5 Hours

Change Reference Number: CHM114728917
US EAST: (NA1,NA5,NA9 ASH01,ASH02): Friday April 28th 12:00 AM US Eastern Daylight Time (04:00 UTC)
Expected Total Duration: 5 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Apr 18, 11:12 UTC
Impact: No impact to clients expected. There is a medium risk of brief periods of Internet Service Provider latency.

Dear Client
On the dates listed below the Internet Service Provider for the following locations will be performing scheduled network maintenance. The ISP will be performing hardware upgrades to upstream routers supplying internet access to the below locations over 2 maintenance windows. Engineers will be failing traffic over to a redundant connection on April 27th, prior to the maintenance. Engineers will fail back to primary connection after completion of work on April 28th. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the fail-over process.
Change Reference Number: CHM114728917
US EAST: (IAD03): Friday April 28th 12:00 AM US Eastern Daylight Time (04:00 UTC)
Expected Total Duration: 5 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Apr 14, 10:24 UTC
SCHEDULED MAINTENANCE: MELBOURNE (AU10) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM114760599
Melbourne (AU10): Friday April 28th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Apr 18, 11:31 UTC
Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of hypervisor infrastructure supporting the cloud. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested IOS. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM114758228 / CHM114758427
Sydney (AU1,AU9): Friday April 28th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 5 Hours

Note: Hypervisor Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally
Posted on Apr 17, 18:27 UTC
Impact: Client Cloud Servers utilizing Standard and High Performance storage may notice a decrease in storage i/o performance during the duration of the maintenance.

Dear Client

On the date listed below Dimension Data Operations will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform capacity additions on the storage infrastructure supporting our Cloud Services. During this capacity increase storage caching services will be offline. Depending on storage usage as this time, clients may see a decrease in storage performance during the duration of the window. The Admin UI/API will remain available.

Change Reference Number: CHM114721656
Sydney (AU1,AU9): Friday April 28 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Apr 12, 15:53 UTC
Impact: No client impact expected

Dear Client

On the date listed below engineers will be performing maintenance in the location listed below. This maintenance is necessary to perform power audits in the location listed below. Although no changes are being made, engineers may have to physically trace cables, leading to low risk of accidental service disruption.

Change Reference Number: CHM114659841
Melbourne (AU2,AU10): Friday April 28th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 44 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Apr 7, 23:23 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM114731719
Hong Kong (AP2,AP5): Friday April 28th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Apr 19, 22:11 UTC
Impact: Cloud Backup Service will not be available through the UI/API. Clients will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window.

Dear Client
On the dates and times listed below Operations will be performing scheduled maintenance in following location. This maintenance is needed to upgrade the Cloud Backup Service to the 4.1 release. During this maintenance client will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window. With the 4.1 release we recommend clients perform upgrade to latest version of restore helpers for optimal performance. See release notes for more detail.

Release Notes for Cloud Backup V4.1 can be found here.
https://docs.mcp-services.net/display/CCD/Cloud+Backup+V4.1+Customer+Release+Notes

Change Reference Number: CHM114309649
Israel (IL1, IL2): Friday April 28th 09:00 PM Israel Daylight Time (18:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Apr 5, 20:28 UTC
Impact: The UI/API will be in Hypervisor Maintenance Mode for first 2 hours of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Hypervisor Maintenance Mode for first 2 hours of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM114570600
US EAST(NA9): Friday April 28th 09:00 PM US Pacific Daylight Time (29/4 04:00 UTC)
Expected Total Duration: 5 Hours

Note: Hypervisor Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.


This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Apr 20, 22:38 UTC
R&D will be performing a major software upgrade of the EM7 software underpinning the Cloud Monitoring service in the Australia Geographic Region on Tuesday May 2nd. Given the nature of the upgrade, the duration of this event is longer than normal:

Affected Geographic Regions: Australia
Time: Beginning at Australia: 09:00 PM Australia Eastern Standard (11:00 UTC)
Expected Total Duration: Intermittent downtime over a 6 hour period starting at the start of the window

This event upgrades the EM7 Stack (DB, App, and Collectors) Code from 7.5 to the current 7.8 version. This upgrade will provide more timely collection of performance statistics and more granular reporting of those statistics, as well as improvements to ad-hoc report generation.

There is no effect on the Cloud UI, API, or deployed Cloud Servers and Networks. However, the Cloud Monitoring service will be intermittently unavailable and changes to Monitoring configurations will be blocked during the timeframe listed above.

The upgrade is being tracked under
Posted on Apr 3, 16:46 UTC
Impact: Cloud Backups scheduled during this period will paused during this window, and resume at completion.

Dear Client
On the dates and times listed below engineers will be performing scheduled maintenance in following location. This maintenance is needed to perform patching of the servers supporting the Cloud Backup Service. Previously scheduled backups and restores will be paused during the maintenance window. All backups will resume at completion of maintenance.

Change Reference Number: CHM114759564
US WEST (NA3,NA12): Thursday May 4th 06:30 PM US Pacific Daylight Time (5/5 01:30 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Apr 22, 15:14 UTC
Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of hypervisor infrastructure supporting the cloud. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested IOS. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM114758319
Melbourne (AU2): Friday May 5th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 5 Hours

Note: Hypervisor Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Apr 19, 22:15 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM114719298
Melbourne (AU2,AU10): Friday May 5th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Apr 17, 18:34 UTC
Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of hypervisor infrastructure supporting the cloud. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested IOS. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM114758319
Melbourne (AU2): Friday May 5th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 5 Hours

Note: Hypervisor Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Apr 14, 19:47 UTC
Impact: No client impact expected

Dear Client

On the date listed below engineers will be performing maintenance in the location listed below. This maintenance is necessary to perform power audits in the location listed below. Although no changes are being made, engineers may have to physically trace cables, leading to low risk of accidental service disruption.

Change Reference Number: CHM114659852
Canberra (AC2):: Friday May 5th 10:00 PM Australia Eastern Standard Time (12:00 UTC)
Expected Total Duration: 44 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Apr 7, 23:17 UTC
Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of hypervisor infrastructure supporting the cloud. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested IOS. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM114758963
Melbourne (AU10): Saturday May 6th 12:00 AM Australia Eastern Standard Time (5/5 14:00 UTC)
Expected Total Duration: 5 Hours

Note: Hypervisor Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Apr 19, 22:17 UTC
Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of hypervisor infrastructure supporting the cloud. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested IOS. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM114758963
Melbourne (AU10): Saturday May 6th 12:00 AM Australia Eastern Standard Time (5/5 14:00 UTC)
Expected Total Duration: 5 Hours

Note: Hypervisor Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Apr 14, 19:49 UTC
Past Incidents
Apr 24, 2017

No incidents reported today.

Apr 23, 2017
Completed - The scheduled maintenance has been completed.
Apr 23, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 11:00 UTC
Scheduled - Impact: No client impact expected

Dear Client

On the date listed below engineers will be performing maintenance in the location listed below. This maintenance is necessary to perform power audits in the location listed below. Although no changes are being made, engineers may have to physically trace cables, leading to low risk of accidental service disruption.

Change Reference Number: CHM114659792
Sydney (AU1,AU6,AU9): Friday April 21st 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 44 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Apr 10, 15:05 UTC
Apr 22, 2017
Completed - The scheduled maintenance has been completed.
Apr 22, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 04:00 UTC
Scheduled - Change Reference Number: CHM114685319
Managed Hosting: (ASH02): Friday April 21st 09:00 PM US Pacific Daylight Time (22/4 04:00 UTC)
Expected Total Duration: 8 Hours
Apr 7, 23:13 UTC
Completed - The scheduled maintenance has been completed.
Apr 22, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 01:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of hypervisor infrastructure supporting the cloud. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested IOS. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM114740642 /CHM114740664
Canada: (CA1, CA2): Friday April 21st 09:00 PM Eastern Daylight Time (22/4 01:00 UTC)
Expected Total Duration: 5 Hours

Note: Hypervisor Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally
Apr 17, 10:06 UTC
Completed - The scheduled maintenance has been completed.
Apr 22, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 01:00 UTC
Scheduled - SCHEDULED MAINTENANCE: CANADA (CA2) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: No expected impact to clients.
Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will remain online and deployed client cloud servers will continue to function without interruption. Engineers do not expect any impact to clients.

Change Reference Number: CHM114587771 / CHM114471342
Canada: (CA2): Friday April 21st 09:00 PM Eastern Daylight Time (22/4 01:00 UTC)
Expected Total Duration: 5 Hours

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 28, 09:16 UTC
Completed - The scheduled maintenance has been completed.
Apr 22, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 19:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below Dimension Data Operations will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Managed Hosting Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of storage latency during failover process.

Change Reference Number: CHM114695774
London (LHR03): Friday April 21st 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Apr 7, 20:00 UTC
Completed - The scheduled maintenance has been completed.
Apr 22, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 19:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below Dimension Data Operations will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM114684408
Amsterdam (EU7): Friday April 21st 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
UpdateSave
Apr 7, 20:04 UTC
Completed - The scheduled maintenance has been completed.
Apr 22, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 19:00 UTC
Scheduled - Impact: No Impact to client is expected with exceptions. This is a medium risk maintenance. See exceptions below.

Dear Client

On the date listed below Operations will be performing maintenance in the following cloud locations. This maintenance is needed to perform upgrades to the network distribution layer, this upgrade will provide support for features in future cloud releases. During the maintenance engineers will be performing vendor recommended software upgrades to the switch infrastructure. The upgrades will be done in a rolling fashion with no expected impact to clients. Engineers will take every precaution to avoid client impact. However this is a medium risk maintenance with the possibility of brief latency and or packet loss.

Change Reference Number: CHM114153328
Frankfurt (EU6,FRA01): Friday April 21st 09:00 PM Central European Standard Time (19:00 UTC)
Expected Total Duration: 8 Hours

Exceptions: Clients who opted to install custom solutions without network redundancy my see outages during switch reloads.

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Apr 12, 22:02 UTC
Apr 21, 2017
Completed - The scheduled maintenance has been completed.
Apr 21, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 19:00 UTC
Scheduled - Impact: During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes.

Dear Client

On the date and time listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform vendor recommended IOS upgrade to network devices supporting the CPNC service. This upgrade is to address a recently identified bug that can cause an unexpected reboot of devices, when performing standard configuration changes. During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes while the devices reload. Clients with High Availability may see brief latency during fail-over process.

Change Reference Number: CHM114475798
Frankfurt (EU6): Friday April 21st 09:00 PM Central European Standard Time (19:00 UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Apr 7, 23:07 UTC
Completed - The scheduled maintenance has been completed.
Apr 21, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 11:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud UI/API. During this maintenance, we will be upgrading storage devices to the latest vendor approved and tested OS release. We are not expecting any impact to the Admin UI/API or our client cloud environments. The Admin UI/API and Community will remain available.

Change Reference Number: CHM114719274
Melbourne (AU2,AU10): Friday April 21st 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Apr 14, 10:37 UTC
Completed - The scheduled maintenance has been completed.
Apr 21, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 11:00 UTC
Scheduled - SCHEDULED MAINTENANCE: NEW ZEALAND (CPNC) CLOUD INFRASTRUCTURE

Impact: During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes.

Dear Client

On the date and time listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform vendor recommended IOS upgrade to network devices supporting the CPNC service. This upgrade is to address a recently identified bug that can cause an unexpected reboot of devices, when performing standard configuration changes. During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes while the devices reload. Clients with High Availability may see brief latency during fail-over process.

Change Reference Number: CHM114476446
New Zealand (AU8, AU11): Friday April 21st 09:00 PM Australia Eastern Standard (11:00 UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Apr 12, 09:06 UTC
Completed - The scheduled maintenance has been completed.
Apr 21, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 11:00 UTC
Scheduled - SCHEDULED MAINTENANCE: NEW ZEALAND (CPNC) CLOUD INFRASTRUCTURE

Impact: During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes.

Dear Client

On the date and time listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform vendor recommended IOS upgrade to network devices supporting the CPNC service. This upgrade is to address a recently identified bug that can cause an unexpected reboot of devices, when performing standard configuration changes. During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes while the devices reload. Clients with High Availability may see brief latency during fail-over process.

Change Reference Number: CHM114476446
New Zealand (AU8, AU11): Friday April 21st 09:00 PM Australia Eastern Standard (11:00 UTC)
Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Apr 18, 10:49 UTC
Apr 20, 2017
Completed - The scheduled maintenance has been completed.
Apr 20, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 11:00 UTC
Scheduled - Impact: No expected impact to clients.
Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will remain online and deployed client cloud servers will continue to function without interruption. Engineers do not expect any impact to clients.

Change Reference Number: CHM114303585
New Zealand(AU8): Friday April 21st 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 5 Hours

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Apr 4, 20:25 UTC
Apr 19, 2017
Completed - The scheduled maintenance has been completed.
Apr 19, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 04:00 UTC
Scheduled - Impact: No Impact to client is expected.

Dear Client

On the date listed below engineers will be performing emergency maintenance in the following cloud locations. Engineers will be performing emergency repairs to a secondary network device in the US EAST locations. Currently all traffic is being managed by the primary device, we do not expect any impact to our clients.

Change Reference Number: CHM114767342
US EAST: (NA5,NA9,ASH02): Tuesday April 18th 09:00 PM US Pacific Daylight Time (19/4 04:00 UTC)
Expected Total Duration: 2 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Apr 18, 18:56 UTC
Apr 18, 2017
Completed - The scheduled maintenance has been completed.
Apr 18, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 04:00 UTC
Scheduled - We will be performing a major software upgrade of the Cloud Monitoring software in the North America Geographic Region on Tuesday April 18th. Given the long-running nature of the upgrade, this event is being started at an earlier time than the usual software upgrade maintenance window in order to avoid impact during business hours:

Time: Beginning at Tuesday April 18th 12:00 AM Midnight Eastern Daylight / Monday April 17th 9:00 PM Pacific Daylight (Tuesday April 18th 04:00 UTC)
Expected Total Duration: Intermittent downtime over a 6 hour period starting at the start of the window

This upgrade will provide more timely collection of performance statistics and more granular reporting of those statistics, as well as improvements to ad-hoc report generation.

There is no effect on the Cloud UI, API, or deployed Cloud Servers and Networks. However, the Cloud Monitoring service will be intermittently unavailable and changes to Monitoring configurations will be blocked during the timeframe listed above.
Mar 17, 12:37 UTC
Apr 17, 2017

No incidents reported.

Apr 16, 2017
Completed - The scheduled maintenance has been completed.
Apr 16, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 19:00 UTC
Scheduled - Impact: No client impact expected

Dear Client

On the date listed below engineers will be performing maintenance in the location listed below. This maintenance is necessary to perform power audits in the location listed below. Although no changes are being made, engineers may have to physically trace cables, leading to low risk of accidental service disruption.

Change Reference Number: CHM114620418
London (EU2/EU8/LHR03): Friday April 14th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 44 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
UpdateSave
Apr 12, 15:43 UTC
Apr 15, 2017
Completed - The scheduled maintenance has been completed.
Apr 15, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 04:01 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for first 2 hours of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Hypervisor Maintenance Mode for first 2 hours of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM114650166
US EAST (NA9): Friday April 14th 09:00 PM Pacific Daylight Time (15/04 - 04:00 UTC)
Expected Total Duration: 5 Hours

NOTE: Hypervisor Maintenance Mode

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Apr 6, 23:34 UTC
Completed - The scheduled maintenance has been completed.
Apr 15, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 04:00 UTC
Scheduled - SCHEDULED MAINTENANCE: US EAST (NA5/NA9) CLOUD INFRASTRUCTURE

Impact:. There is a medium risk of brief periods of network latency.

Dear Client

On the date listed below engineers will be testing new secondary Internet Service Provider link in the locations listed below. Engineers will be moving all public traffic in the locations listed below over to new link for final testing. During fail-over and fail-back process clients may see brief latency up to 30 seconds.

Change Reference Number: CHM114569569
US EAST (NA5,NA9): Friday April 14th 09:00 PM US Pacific Daylight Time (15/4 04:00 UTC)
Expected Total Duration: 2 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Apr 7, 07:55 UTC
Completed - The scheduled maintenance has been completed.
Apr 15, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 04:00 UTC
Scheduled - SCHEDULED MAINTENANCE: MANAGED HOSTING (ASH02) CLOUD INFRASTRUCTURE

Impact:. There is a medium risk of brief periods of network latency.

Dear Client

On the date listed below engineers will be testing new secondary Internet Service Provider link in the locations listed below. Engineers will be moving all public traffic in the locations listed below over to new link for final testing. During fail-over and fail-back process clients may see brief latency up to 30 seconds.

Change Reference Number: CHM114569569
Manage Hosting (ASH02): Friday April 14th 09:00 PM US Pacific Daylight Time (15/4 04:00 UTC)
Expected Total Duration: 2 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Apr 7, 07:52 UTC
Completed - The scheduled maintenance has been completed.
Apr 15, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 19:00 UTC
Scheduled - SCHEDULED MAINTENANCE: AMSTERDAM (EU7) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: No expected impact to clients.
Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will remain online and deployed client cloud servers will continue to function without interruption. Engineers do not expect any impact to clients.

Change Reference Number: CHM114293938 / CHM114381207
Amsterdam (EU7): Friday April 14th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 5 Hours

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 28, 09:13 UTC
Apr 14, 2017
Completed - The scheduled maintenance has been completed.
Apr 14, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 19:00 UTC
Scheduled - Impact: No impact to clients expected. There is a medium risk of brief period of Internet Service Provider latency.

Dear Client
On the dates listed below the Internet Service Provider for the following location will be performing urgent network maintenance. Engineers will be failing traffic over to a secondary connection, prior to the maintenance to limit any impact to our clients. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the fail-over process.

Change Reference Number: CHM114731600
London (EU2,EU8,LHR03): Friday April 14th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Apr 12, 20:14 UTC
Completed - The scheduled maintenance has been completed.
Apr 14, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 15:00 UTC
Scheduled - Impact: No impact to clients is expected. CPNC Site to Site VPN and Direct Connect Clients are at medium risk of service disruption.

Dear Client

On the date listed below engineers will be performing Emergency Maintenance in the following cloud locations. Engineers have identified an issue impacting subset of clients on the primary CPNC device. Per vendor recommendations engineers will perform hardware replacement to correct the issue. CPNC Site to Site VPN and Direct Connect Clients are at medium risk of service disruption and or latency during fail-over process.

Change Reference Number: CHM114740422
Tokyo (AP1,AP4) : Saturday April 15th 12:00 AM Japan Standard (14/4 15:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Apr 13, 20:23 UTC
Completed - The scheduled maintenance has been completed.
Apr 14, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 11:00 UTC
Scheduled - Dear Cloud client,

Dimension Data is undertaking a patching cycle on Friday April 14th, that will result in the majority of Images provided in the Cloud being offered at the latest stable version for a given major version branch. In some cases, an Image will be offered in a new minor version number. The introduction of new major versions is a separate ongoing process and do not impact existing Images in the same way that patching does.

The imageId property (a UUID defined by CloudControl) of Images provided in the Cloud may be updated as a result of our standard patching process. Users who make use of the "Deploy Server" or "Deploy Uncustomized Server" API functions need to pay special attention to such updates. This applies to both OS Images and Priced Software Images, which have been unified in the "Images and Applications" section of the Updated UI. Our standard patching process has no impact on deployed Cloud Servers or Client Images. Clients are invited to contact their account team to discuss an optional managed service for the ongoing patching of deployed Cloud Servers and Client Images.

It is recommended that users who rely on API integration for the deployment of Cloud Servers do so from Client Images that have been tested and confirmed to satisfy application requirements at a given point in time. A comprehensive article on how to create Client Images is available at https://docs.mcp-services.net/display/CCD/How+to+Clone+a+Cloud+Server+to+Create+a+Client+Image.

Change Reference Number: CHM114613197
All Locations: Friday April 14 04:00 AM US Pacific Daylight Time (11:00 UTC)
Expected Total Duration: 5 Hours

Please contact us if you have any questions.
Apr 8, 14:46 UTC
Completed - The scheduled maintenance has been completed.
Apr 14, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 12:00 UTC
Scheduled - Impact: No impact to clients expected

Dear Client

On the date listed below engineers will be performing Scheduled Maintenance in the following cloud location. Engineers will be modifying routes on network devices supporting the Client to Site VPN infrastructure supporting the locations listed below. Engineers do not expect any impact to clients environments.

Change Reference Number: CHM114377541
Tokyo (AP1AP4) : Friday April 14th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 2 Hours


Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Apr 7, 20:08 UTC
Apr 13, 2017
Completed - The scheduled maintenance has been completed.
Apr 13, 23:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 19:00 UTC
Scheduled - Impact: Cloud Backup Service will not be available through the UI/API. Clients will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window.

Dear Client
On the dates and times listed below Operations will be performing scheduled maintenance in following location. This maintenance is needed to upgrade the Cloud Backup Service to the 4.1 release. During this maintenance client will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window. With the 4.1 release we recommend clients perform upgrade to latest version of restore helpers for optimal performance. See release notes for more detail.

Release Notes for Cloud Backup V4.1 can be found here.
https://docs.mcp-services.net/display/CCD/Cloud+Backup+V4.1+Customer+Release+Notes

Change Reference Number: CHM114287353
Amsterdam (EU1,EU7): Thursday April 13th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Apr 7, 11:40 UTC
Completed - The scheduled maintenance has been completed.
Apr 13, 23:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 19:00 UTC
Scheduled - Impact: Cloud Backup Service will not be available through the UI/API. Clients will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window.

Dear Client
On the dates and times listed below Operations will be performing scheduled maintenance in following location. This maintenance is needed to upgrade the Cloud Backup Service to the 4.1 release. During this maintenance client will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window. With the 4.1 release we recommend clients perform upgrade to latest version of restore helpers for optimal performance. See release notes for more detail.

Release Notes for Cloud Backup V4.1 can be found here.
https://docs.mcp-services.net/display/CCD/Cloud+Backup+V4.1+Customer+Release+Notes

Change Reference Number: CHM114287353
London (EU2,EU8): Thursday April 13th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Apr 7, 11:33 UTC
Completed - The scheduled maintenance has been completed.
Apr 13, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 19:00 UTC
Scheduled - Impact: Cloud Backup Service will not be available through the UI/API. Clients will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window.

Dear Client
On the dates and times listed below Operations will be performing scheduled maintenance in following location. This maintenance is needed to upgrade the Cloud Backup Service to the 4.1 release. During this maintenance client will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window. With the 4.1 release we recommend clients perform upgrade to latest version of restore helpers for optimal performance. See release notes for more detail.

Release Notes for Cloud Backup V4.1 can be found here.
https://docs.mcp-services.net/display/CCD/Cloud+Backup+V4.1+Customer+Release+Notes

Change Reference Number: CHM114287353
Frankfurt (EU6): Thursday April 13th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Apr 7, 11:36 UTC
Completed - The scheduled maintenance has been completed.
Apr 13, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 09:00 UTC
Scheduled - Scheduled Maintenance: Dimension Data CloudControl API Software Upgrade

We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday April 13th during the normal software upgrade window in each region:

Time:
North America: 05:00 AM Eastern Daylight / 2:00 AM Pacific Daylight (09:00 UTC)
Canada: 06:00 AM Eastern Daylight / 3:00 AM Pacific Daylight (10:00 UTC)
Australia: 09:00 PM Australia Eastern Standard (11:00 UTC)
Canberra: 09:30 PM Australia Eastern Standard (11:30 UTC)
Asia-Pacific: 09:00 PM Japan Standard Time (12:00 UTC)
Africa: 08:00 PM South Africa Standard Time (18:00 UTC)
Europe: 09:00 PM Central European Daylight (19:00 UTC)
Israel: 11:00 PM Israel Daylight (20:00 UTC)
Expected Total Duration: 30 minutes

This minor software upgrade addresses issues related to the Import Client Image function involving images with SATA controllers and SCSI controllers with Paravirtualized SCSI Adapters.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows
Apr 12, 07:29 UTC
Apr 12, 2017
Resolved - This incident has been resolved.
Apr 12, 17:39 UTC
Monitoring - ITSM service is now running normally. Please contact the NOC if you need further assistance or have questions.
Apr 12, 17:21 UTC
Update - Vendor is still working to resolve issue.
Apr 12, 17:02 UTC
Investigating - We are currently experiencing issues with ITSM service desk portal. The vendor has been contacted and currently working to resolve the issue.
Apologies for any inconvenience this may cause.
Apr 12, 16:40 UTC
Completed - The scheduled maintenance has been completed.
Apr 12, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 19:00 UTC
Scheduled - We will be performing a major software upgrade of the Cloud Monitoring software in the Europe Geographic Region on Tuesday April 11th. Given the nature of the upgrade, the duration of this event is longer than normal:

Time: Beginning at 09:00 PM Central European Daylight (19:00 UTC)
Expected Total Duration: Intermittent downtime over a 6 hour period starting at the start of the window

This upgrade will provide more timely collection of performance statistics and more granular reporting of those statistics, as well as improvements to ad-hoc report generation.

There is no effect on the Cloud UI, API, or deployed Cloud Servers and Networks. However, the Cloud Monitoring service will be intermittently unavailable and changes to Monitoring configurations will be blocked during the time frame listed above.
Mar 17, 12:44 UTC
Apr 11, 2017
Completed - The scheduled maintenance has been completed.
Apr 11, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 18:00 UTC
Scheduled - Impact: Cloud Backup Service will not be available through the UI/API. Clients will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window.

Dear Client
On the dates and times listed below Operations will be performing scheduled maintenance in following location. This maintenance is needed to upgrade the Cloud Backup Service to the 4.1 release. During this maintenance client, will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the first hour of the maintenance window. With the 4.1 release we recommend clients perform upgrade to latest version of restore helpers for optimal performance. See release notes for more detail.

Release Notes for Cloud Backup V4.1 can be found here.
https://docs.mcp-services.net/display/CCD/Cloud+Backup+V4.1+Customer+Release+Notes

Change Reference Number: CHM114309393
Johannesburg: (AF1, AF3): Tuesday April 11th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Apr 8, 15:32 UTC
Apr 10, 2017
Completed - The scheduled maintenance has been completed.
Apr 10, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 20:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for 1 hour, see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to restore image export functionality. The Cloud UI/API will be in Hypervisor Maintenance Mode for 1 hour. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM114730668
Johannesburg (AF1): Monday April 10 10:00 PM SAST (20:00 UTC)
Expected Total Duration: 1 Hours

Note: Hypervisor Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) The Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Apr 10, 19:57 UTC