All Systems Operational
AC - Canberra ? Operational
Dimension Data Public CaaS Portal ? Operational
Public CaaS AC2 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
AF - Johannesburg Operational
Dimension Data Public CaaS Portal ? Operational
Managed Hosting JNB01 Operational
Public CaaS AF1 ? Operational
Public CaaS - AF3 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AF1 ? Operational
CSfS AF4 ? Operational
CSfS AF5 ? Operational
CPNC ? Operational
EMaaS AF1 ? Operational
Hosted UC AF3 ? Operational
Services Portal AF1 ? Operational
Dimension Data CaaS Portal AU Operational
AU - Melbourne Operational
Managed Hosting MEL01 ? Operational
Public CaaS AU2 ? Operational
Public CaaS AU10 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM AU2 ? Operational
AU - New Zealand Operational
Managed Hosting HLZ01 ? Operational
Public CaaS AU8 ? Operational
Public CaaS AU11 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM AU8 ? Operational
Hosted UC AU11 ? Operational
Hosted UC AU12 ? Operational
AU - Sydney Operational
Managed Hosting SYD01 ? Operational
Public CaaS AU1 ? Operational
Public CaaS AU6 ? Operational
Public CaaS AU9 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSFM AU1 ? Operational
EMaaS AU9 ? Operational
Hosted UC AU9 ? Operational
Services Portal AU1 ? Operational
Hosted Desktop SYD01 Operational
Dimension Data Public CaaS Portal AP ? Operational
AP - Hong Kong Operational
Managed Hosting HKG01 ? Operational
Public CaaS AP2 ? Operational
Public CaaS AP5 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AP2 ? Operational
Services Portal AP2 ? Operational
AP - Singapore Operational
Managed Hosting SIN01 Operational
Public CaaS AP3 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS Operational
CSfM AP3 ? Operational
CSfS AP9 ? Operational
CSfS AP10 ? Operational
Services Portal AP3 Operational
CaaS AP6 ? Operational
CaaS AP7 ? Operational
AP - Tokyo Operational
Managed Hosting HND01 ? Operational
Public Cloud AP1 ? Operational
Public CaaS - AP4 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AP1 ? Operational
CA - Canada ? Operational
Managed Hosting YYZ01 ? Operational
Dimension Data CaaS Portal Operational
Public CaaS CA1 ? Operational
Public CaaS CA2 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
Dimension Data Public CaaS Portal EU ? Operational
EU - Amsterdam Operational
Managed Hosting AMS01 ? Operational
Public CaaS EU1 ? Operational
Public CaaS EU7 ? Operational
Cloud Backups Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
EU - Belgium Operational
CaaS EU9 ? Operational
CPNC ? Operational
EU - Germany Operational
Managed Hosting FRA01 ? Operational
Public CaaS EU6 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
EU - United Kingdom Operational
Managed Hosting LHR02 ? Operational
Managed Hosting LHR03 ? Operational
Public CaaS EU2 ? Operational
Public CaaS EU8 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM EU2 ? Operational
EMaaS EU8 ? Operational
Services Portal EU2 ? Operational
IL - Israel Operational
Dimension Data CaaS Portal Operational
CaaS IL1 Operational
CaaS IL2 Operational
Cloud Backup Operational
CPNC ? Operational
Dimension Data Public CaaS Portal NA ? Operational
NA - US East ? Operational
Managed Hosting ASH01 ? Operational
Managed Hosting ASH02 ? Operational
Managed Hosting PCI01 ? Operational
Public CaaS NA1 ? Operational
Public CaaS NA5 ? Operational
Public CaaS NA9 ? Operational
Cloud Backup Operational
Cloud NAS Operational
Cloud Monitoring Operational
CPNC ? Operational
CSfM NA5 ? Operational
EMaaS NA9 ? Operational
Hosted UC NA9 ? Operational
Services Portal NA5 ? Operational
NA - US West ? Operational
Managed Hosting SJC03 ? Operational
Managed Hosting - SNU01 ? Operational
Managed Hosting PCI02 ? Operational
Public CaaS - NA3 ? Operational
Public CaaS - NA12 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM - NA3 ? Operational
IT & Operational Systems ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing a major impact software upgrade to the CloudControl API in the Africa Geographic Region on Thursday March 21st starting at the normal software upgrade window:

CloudControl Software Change Id: CCOCHANGE-86
Date: Thursday March 21st
Time: 08:00 PM South Africa Standard Time (18:00 UTC)
Expected Total Duration: 10 hours

This major impact software upgrade involves migrating the CloudControl API and FTPS infrastructure supporting the Africa (AF) Geographic Region from the AF1 MCP 1.0 infrastructure to the AF3 MCP 2.0 infrastructure.

The impacts of this change are as follows:

1) At the start of the maintenance window, the CloudControl API will be put into maintenance. All Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above.

2) The CloudControl UI will remain available but will be unable to process requests in the Africa Geographic Region during the window. Requests for other Geographic Regions will NOT be affected - only requests for the Africa Geographic Region will be affected.

3) When the maintenance is over, the CloudControl API and FTPS servers will be answering on new IP addresses in the AF3 location. DNS records will be updated in conjunction with the change but if users have hard-coded the CloudControl API IP addresses, implemented firewall rules controlling access to the API address, or maintain their own DNS mappings that will not pick up the Public DNS change, they will need to update those IP references to support the new IP address after the migration. The specific IP changes that will be made are:

https://api-mea.dimensiondata.com moving from 197.96.16.214 to 168.128.80.97
ftp://ftps-af.cloud-vpn.net/ moving from 197.96.16.131 to 168.128.80.100

4) In conjunction with the migration, the CloudControl API is ceasing support for a subset of legacy, insecure cipher suites. We are also deprecating other cipher suites for which we will cease support on June 1, 2019. For details, see the following article:

CloudControl API Encryption Standards and Migration Changes - https://docs.mcp-services.net/x/CAGZ

Please contact us if you have questions about this migration.
Posted on Mar 1, 21:52 UTC
Impact: No impact to our clients is expected. Medium risk of brief latency and or network disruption during the change window.

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform replacement of network component supporting Cloud and Managed Hosting Services. During the maintenance engineers, will be performing vendor recommended replacement of core routers. Routers will be replaced in rolling fashion. There is a medium risk of brief latency and or network disruption during the change window.

Change Reference Number: CHM120779601
New Zealand (HLZ01,AU8,AU11): Friday March 22nd 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 12 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Mar 12, 23:51 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers.

Change Reference Number: CHM120570905
Israel (IL1): Friday March 22nd 09:00 PM Israel Standard Time (19:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Feb 22, 23:32 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers.

Change Reference Number: CHM120741399
US EAST: (NA1): Friday March 22nd 09:00 PM US Pacific Daylight Time (23/3 04:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Mar 7, 22:48 UTC
Impact: No impact to client expected. Low risk of latency or disruption to storage solution supporting Managed Hosting clients.

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting Managed Hosting . During this maintenance we will be upgrading storage devices to the latest vendor approved configurations.

Change Reference Number: CHM120614468
US EAST (ASH01): Friday March 22nd 9:00 PM US Pacific Standard Time (23/3 5:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Feb 28, 23:33 UTC
Impact: No impact to our clients is expected. Medium risk of brief latency and or network disruption during the change window.

Dear Client

After further review there is a small risk that previously scheduled change CHM120779601 will not complete during window scheduled on March 22nd. The below change window will be used to complete any unfinished task. This maintenance maybe needed to complete replacement of network component supporting Cloud and Managed Hosting Services. During the maintenance engineers, will be performing vendor recommended replacement of core routers. Routers will be replaced in rolling fashion. There is a medium risk of brief latency and or network disruption during the change window.

Change Reference Number: CHM120822436
New Zealand (HLZ01,AU8,AU11): Friday March 23rd 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 7 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Mar 19, 21:43 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers.

Change Reference Number: CHM120570294
Israel (IL2): Friday March 29th 09:00 PM Israel Standard Time (19:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Mar 15, 20:06 UTC
As part of our ongoing improvement initiatives, we will be kicking off our storage upgrade programme in EU8 (London) to give a better, predictable and consistent experience when it comes to cloud storage performance. As part of the initiative, we are migrating the Standard/High Performance/Economy Disk Speeds in EU8 (London) to the new “Burstable” storage model.

As part of this effort, we will be making changes to ALL disks associated with ALL existing Cloud Servers that are using the Economy, Standard, and High Performance disk speeds.

The enablement will begin outside of the software upgrade window on April 1 at 12:00 UTC (2:00 PM Central European Standard Time). The change will take several hours to take effect across all existing Cloud Servers.

CloudControl Change Id: OEC-11317
Time: April 1, 2019 at 12:00 UTC (2:00 PM Central European Standard Time)
Expected Total Duration: Up to 6 hours

For all NEW and EXISTING disks on all Cloud Servers using Economy, Standard, or High Performance disk speeds:

1. After the change, Disks will be allowed to burst only up the following IOPS limits based on their disk speed:

ECONOMY: Greater of 100 IOPS or 0.5 IOPS/GB based on the size of the disk
STANDARD: Greater of 500 IOPS or 3 IOPS/GB based on the size of the disk
HIGH PERFORMANCE: Greater of 800 IOPS or 6 IOPS/GB based on the size of the disk

Example: A 100 GB Disk using Standard Disk Speed will be assigned a 500 IOPS burstable maximum. A 180 GB Disk using Standard Disk Speed will be assigned 540 IOPS burstable maximum (180 GB x 3 IOPS/GB).

NOTE: When this change is implemented on a given Cloud Server disk, it will take immediate effect. No restart is required.


2. After the change is applied AND the server is restarted or migrates between ESXi hosts, disks will be allowed to burst up to a Throughput limit equal to the IOPS maximum x 16 KB. This limit applies in addition to the above IOPS limit.

Example: A 100 GB Disk using Standard Disk Speed will be assigned an 8,000 KB/second Throughput maximum (500 IOPS x 16 GB). A 180 GB Disk using Standard Disk Speed will be assigned an 8,640 KB/second Throughput maximum (540 IOPS x 16 KB)

NOTE: When this change is implemented on a given Cloud Server disk, it does not take immediate effect if the server is running. Instead, it will take effect on restart of the server and/or when the server migrated between ESXi hosts as part of normal vSphere Distributed Resource Scheduler (DRS) activities.


For more information please refer to the “Introduction to Disk Speeds" section of the following article:

Introduction to Cloud Server Local Storage ("Disks") and Disk Speeds - https://docs.mcp-services.net/x/UwIu
Posted on Mar 19, 23:53 UTC
Past Incidents
Mar 20, 2019

No incidents reported today.

Mar 19, 2019
Completed - The scheduled maintenance has been completed.
Mar 19, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 05:00 UTC
Scheduled - Impact: Managed Hosting clients using the NAS services with CIFS shares will see a brief outage during failover of NAS Controller. Clients using NFS shares are not expected to see impact.

Dear Client
On the date listed below Operations will be performing maintenance in the locations below. This maintenance is to perform upgrade of NAS controllers to latest vendor recommended release. During the failover of the NAS controllers Clients using CIFS Shares will see brief loss of service typically less than 5 seconds. All other clients are not expected to see any impact.

Change Reference Number: CHM120527590
US EAST (ASH01): Friday March 18th 9:00 PM US Pacific Standard Time (19/3 5:00 UTC)
Expected Total Duration: 2 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Feb 15, 01:08 UTC
Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019
Completed - The scheduled maintenance has been completed.
Mar 16, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 04:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of the maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM120746409
North America (All NA Locations): Friday March 15th 09:00 PM US Pacific Daylight Time (16/3 04:00 UTC)
Expected Total Duration: 8 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally
Mar 7, 22:42 UTC
Completed - The scheduled maintenance has been completed.
Mar 16, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 04:00 UTC
Scheduled - Impact: Managed Hosting clients using the NAS services with CIFS shares will see a reset of their CIFS share. Clients using NFS shares are not expected to see any impact.

Dear Client

On the date listed below Operations will be performing maintenance in the locations below. This maintenance is to perform configuration changes to NAS devices. During the failover of the NAS controllers Clients using CIFS Shares will see brief loss of service typically less than 5 seconds. All other clients are not expected to see any impact.

Change Reference Number: CHM120692562
US EAST: (ASH02): Friday March 15th 09:00 PM Pacific Daylight Time (16/3 04:00 UTC)
Expected Total Duration: 2 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Mar 14, 01:00 UTC
Completed - The scheduled maintenance has been completed.
Mar 16, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 20:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers.

Change Reference Number: CHM120613027
Europe (EU1/EU7): Friday March 15th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 10 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Mar 1, 22:09 UTC
Completed - The scheduled maintenance has been completed.
Mar 16, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 01:00 UTC
Scheduled - Impact: No impact to clients is expected.

Dear Client
On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. Engineers do not expect any impact to the UI/API or Client Cloud Servers.

Change Reference Number: CHM120746314
Canada: (CA2): Friday March 15th 09:00 PM Eastern Standard Time (16/3 01:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 7, 22:33 UTC
Completed - The scheduled maintenance has been completed.
Mar 16, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 20:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers.

Change Reference Number: CHM120663062
London (EU2/EU8): Friday March 15th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 9 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Feb 28, 23:20 UTC
Mar 15, 2019
Completed - The scheduled maintenance has been completed.
Mar 15, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 18:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting Managed Hosting . During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release.

Change Reference Number: CHM120494757
Johannesburg: (JNB01): Friday March 15th 08:00 PM South Africa Standard Time (18:00 UTC)
Expected Total Duration: 3.5 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Mar 1, 22:32 UTC
Completed - The scheduled maintenance has been completed.
Mar 15, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 12:31 UTC
Scheduled - Impact: During the window, scheduled snapshots will be paused, clients will be unable to scheduled new or restore from old snapshots.

Dear Client

On the dates and times listed below engineers will be performing scheduled maintenance in following location. This maintenance is needed to perform upgrades to devices supporting Cloud Snapshot Service. During the window, scheduled snapshots will be paused, clients will be unable to scheduled new or restore from old snapshots. The windows chose below contains the least number of scheduled snapshots.

Change Reference Number: CHM120755923
Amsterdam (EU7): Friday March 15th 1:30 PM Central European Time (12:30 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 8, 20:50 UTC
Completed - The scheduled maintenance has been completed.
Mar 15, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 12:31 UTC
Scheduled - Impact: During the window, scheduled snapshots will be paused, clients will be unable to scheduled new or restore from old snapshots.

Dear Client

On the dates and times listed below engineers will be performing scheduled maintenance in following location. This maintenance is needed to perform upgrades to devices supporting Cloud Snapshot Service. During the window, scheduled snapshots will be paused, clients will be unable to scheduled new or restore from old snapshots. The windows chose below contains the least number of scheduled snapshots.

Change Reference Number: CHM120755923
Germany (EU6): Friday March 15th 1:30 PM Central European Time (12:30 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 8, 20:48 UTC
Completed - The scheduled maintenance has been completed.
Mar 15, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 10:01 UTC
Scheduled - SCHEDULED MAINTENANCE: MELBOURNE (AU2/AU10) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform hardware replacement to the storage infrastructure supporting the Cloud Services. During this maintenance engineers will be replacing failed storage component. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers.

Change Reference Number: CHM120785409
Melbourne: (AU2/AU10): Friday March 15th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 5 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Mar 12, 18:38 UTC
Completed - The scheduled maintenance has been completed.
Mar 15, 14:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 10:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.


Change Reference Number: CHM120529476
Sydney (AU1): Friday March 15th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally
Feb 15, 01:05 UTC
Mar 14, 2019
Completed - The scheduled maintenance has been completed.
Mar 14, 21:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 21:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday March 14th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-238
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor software upgrade prepares the system for Windows 2019 support and addresses several minor bugs.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Mar 8, 22:34 UTC
Completed - The scheduled maintenance has been completed.
Mar 14, 20:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 20:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday March 14th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-238
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor software upgrade prepares the system for Windows 2019 support and addresses several minor bugs.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Mar 8, 22:28 UTC
Completed - The scheduled maintenance has been completed.
Mar 14, 18:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 18:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday March 14th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-238
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor software upgrade prepares the system for Windows 2019 support and addresses several minor bugs.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Mar 8, 22:28 UTC
Completed - The scheduled maintenance has been completed.
Mar 14, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 11:30 UTC
Scheduled - Impact: During the window, scheduled snapshots will be paused, clients will be unable to scheduled new or restore from old snapshots.

Dear Client

On the dates and times listed below engineers will be performing scheduled maintenance in following location. This maintenance is needed to perform upgrades to devices supporting Cloud Snapshot Service. During the window, scheduled snapshots will be paused, clients will be unable to scheduled new or restore from old snapshots. The windows chose below contains the least number of scheduled snapshots.

Change Reference Number: CHM120755709
US East (NA9): Thursday March 14th 4:30 AM US Pacific Standard Time (11:30 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 8, 20:45 UTC
Completed - The scheduled maintenance has been completed.
Mar 14, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 11:30 UTC
Scheduled - Impact: During the window, scheduled snapshots will be paused, clients will be unable to scheduled new or restore from old snapshots.

Dear Client

On the dates and times listed below engineers will be performing scheduled maintenance in following location. This maintenance is needed to perform upgrades to devices supporting Cloud Snapshot Service. During the window, scheduled snapshots will be paused, clients will be unable to scheduled new or restore from old snapshots. The windows chose below contains the least number of scheduled snapshots.

Change Reference Number: CHM120755709
US West (NA12): Thursday March 14th 4:30 AM US Pacific Standard Time (11:30 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 8, 20:43 UTC
Completed - The scheduled maintenance has been completed.
Mar 14, 12:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 12:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday March 14th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-238
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor software upgrade prepares the system for Windows 2019 support and addresses several minor bugs.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Mar 8, 22:22 UTC
Completed - The scheduled maintenance has been completed.
Mar 14, 10:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 10:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday March 14th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-238
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor software upgrade prepares the system for Windows 2019 support and addresses several minor bugs.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Mar 8, 22:21 UTC
Completed - The scheduled maintenance has been completed.
Mar 14, 09:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 09:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday March 14th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-238
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor software upgrade prepares the system for Windows 2019 support and addresses several minor bugs.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Mar 8, 22:19 UTC
Mar 13, 2019
Completed - The scheduled maintenance has been completed.
Mar 13, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 11:30 UTC
Scheduled - Impact: During the window, scheduled snapshots will be paused, clients will be unable to scheduled new or restore from old snapshots.

Dear Client

On the dates and times listed below engineers will be performing scheduled maintenance in following location. This maintenance is needed to perform upgrades to devices supporting Cloud Snapshot Service. During the window, scheduled snapshots will be paused, clients will be unable to scheduled new or restore from old snapshots. The windows chose below contains the least number of scheduled snapshots.

Change Reference Number: CHM120755928
Sydney (AU9): Wednesday March 13th 10:30 PM Australia Eastern Daylight ( 11:30 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 8, 22:43 UTC
Mar 12, 2019
Completed - The scheduled maintenance has been completed.
Mar 12, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 13:00 UTC
Scheduled - Impact: During the window, scheduled snapshots will be paused, clients will be unable to scheduled new or restore from old snapshots.

Dear Client

On the dates and times listed below engineers will be performing scheduled maintenance in following location. This maintenance is needed to perform upgrades to devices supporting Cloud Snapshot Service. During the window, scheduled snapshots will be paused, clients will be unable to scheduled new or restore from old snapshots. The windows chose below contains the least number of scheduled snapshots.

Change Reference Number: CHM120755498
New Zealand (AU11): Wednesday March 13th 12:00 AM Australia Eastern Daylight (12/3 13:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 8, 20:53 UTC
Completed - The scheduled maintenance has been completed.
Mar 12, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 13:00 UTC
Scheduled - Impact: During the window, scheduled snapshots will be paused, clients will be unable to scheduled new or restore from old snapshots.

Dear Client

On the dates and times listed below engineers will be performing scheduled maintenance in following location. This maintenance is needed to perform upgrades to devices supporting Cloud Snapshot Service. During the window, scheduled snapshots will be paused, clients will be unable to scheduled new or restore from old snapshots. The windows chose below contains the least number of scheduled snapshots.

Change Reference Number: CHM120755498
Melbourne (AU10): Wednesday March 13th 12:00 AM Australia Eastern Daylight (12/3 13:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 8, 21:17 UTC
Mar 11, 2019
Completed - The scheduled maintenance has been completed.
Mar 11, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 13:00 UTC
Scheduled - SCHEDULED MAINTENANCE: SINGAPORE (AP3) CLOUD SNAPSHOT SERVICE

Impact: During the window, scheduled snapshots will be paused, clients will be unable to scheduled new or restore from old snapshots.

Dear Client

On the dates and times listed below engineers will be performing scheduled maintenance in following location. This maintenance is needed to perform upgrades to devices supporting Cloud Snapshot Service. During the window, scheduled snapshots will be paused, clients will be unable to scheduled new or restore from old snapshots. The windows chose below contains the least number of scheduled snapshots.

Change Reference Number: CHM120755686
Singapore (AP3): Monday March 11th 10:00 PM Japan Standard (13:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 7, 22:56 UTC
Completed - The scheduled maintenance has been completed.
Mar 11, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 13:00 UTC
Scheduled - Impact: During the window, scheduled snapshots will be paused, clients will be unable to scheduled new or restore from old snapshots.

Dear Client

On the dates and times listed below engineers will be performing scheduled maintenance in following location. This maintenance is needed to perform upgrades to devices supporting Cloud Snapshot Service. During the window, scheduled snapshots will be paused, clients will be unable to scheduled new or restore from old snapshots. The windows chose below contains the least number of scheduled snapshots.

Change Reference Number: CHM120741878
Johannesburg: (AF4): Monday March 11th 03:00 PM South Africa Standard Time (13:00 PM UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 7, 22:44 UTC
Mar 10, 2019

No incidents reported.

Mar 9, 2019
Completed - The scheduled maintenance has been completed.
Mar 9, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 05:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM120471746
US West (NA3,NA12): Friday March 8th 09:00 PM US Pacific Standard Time (9/3 05:00 UTC)
Expected Total Duration: 9 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Feb 5, 23:43 UTC
Completed - The scheduled maintenance has been completed.
Mar 9, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 05:00 UTC
Scheduled - Impact: No impact to clients is expected.

Dear Client
On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. Engineers do not expect any impact to the UI/API or Client Cloud Servers.

Change Reference Number: CHM120722238
North America (All NA Locations): Friday March 8th 09:00 PM US Pacific Standard Time (9/3 05:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 5, 22:57 UTC
Completed - The scheduled maintenance has been completed.
Mar 9, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 03:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform hardware replacement to the storage infrastructure supporting the Cloud Services. During this maintenance engineers will be replacing failed storage component. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers.

Change Reference Number: CHM120660509
North America (US EAST): (NA1): Friday March 8th 10:00 PM US Eastern Standard Time (9/3 03:00 UTC)
Expected Total Duration: 2 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Mar 1, 22:00 UTC
Completed - The scheduled maintenance has been completed.
Mar 9, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 20:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Cloud Services.

Change Reference Number: CHM120378862
Amsterdam (EU1): Friday March 8th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Feb 19, 00:19 UTC
Completed - The scheduled maintenance has been completed.
Mar 9, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 18:01 UTC
Scheduled - Impact: No impact to clients is expected.

Dear Client
On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. Engineers do not expect any impact to the UI/API or Client Cloud Servers.

Change Reference Number: CHM120682437
Johannesburg: (All AF Locations): Friday March 8th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 1, 22:29 UTC
Mar 8, 2019
Completed - The scheduled maintenance has been completed.
Mar 8, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 10:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM120485426
Sydney (AU1,AU9): Friday March 8th 09:00 PM Australia Eastern Daylight Time (10:00 UTC)
Expected Total Duration: 10 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Feb 9, 23:33 UTC
Mar 7, 2019

No incidents reported.

Mar 6, 2019
Completed - Due to unforeseen circumstances this maintenance has been cancelled and will be scheduled for a later date and time.
Mar 6, 09:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 03:30 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform repairs to the storage infrastructure supporting Cloud Services. During this maintenance we will be replacing failed cable supporting storage devices. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available. .

Change Reference Number: CHM120719725
Johannesburg: (AF4): Wednesday March 6th 05:30 AM South Africa Standard Time (03:30 UTC)
Expected Total Duration: 9 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Mar 5, 22:52 UTC