Monitoring - Our Dimension Data engineers have executed the corrective action. Teams will continue to monitor for stability.
Sep 26, 12:18 UTC
Update - We continue to work with our Network & Infra team along with onsite engineer to isolate the issue. There are some corrective actions which have been identified. These will be executed by the teams at 8pm Australian and will be under observation.
Sep 26, 01:49 UTC
Identified - Our Dimension Data Technical Engineers are currently in process of executing a emergency change which will establish the network connectivity and its performance issue. Will provide updates on this page, as more information become available.
Sep 25, 08:23 UTC
Update - Teams continue to investigate the issue further, Network team are trying come up with an best available action plan to help isolate the issue.
Sep 25, 05:57 UTC
Investigating - We have observed some issues within AU1 Environment, as a result of this issue the clients would be unable to access the application affecting their environment. Our Dimension Data Network Engineers are currently investigating network connectivity issues in the environment. We will provide updates on any changes.

Teams continue to investigate the issue further, Network team are trying come up with an best available action plan to help isolate the issue.
Sep 25, 05:52 UTC
AC - Canberra ? Operational
Dimension Data Public CaaS Portal   ? Operational
Public CaaS AC2   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
AF - Johannesburg Operational
Dimension Data Public CaaS Portal   ? Operational
Managed Hosting JNB01   Operational
Public CaaS AF1   ? Operational
Public CaaS - AF3   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CSfM AF1   ? Operational
CSfS AF4   ? Operational
CSfS AF5   ? Operational
CPNC   ? Operational
EMaaS AF1   ? Operational
Hosted UC AF3   ? Operational
Services Portal AF1   ? Operational
Dimension Data CaaS Portal AU   Operational
AU - Melbourne Operational
Managed Hosting MEL01   ? Operational
Public CaaS AU2   ? Operational
Public CaaS AU10   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
CSfM AU2   ? Operational
AU - New Zealand Operational
Managed Hosting HLZ01   ? Operational
Public CaaS AU8   ? Operational
Public CaaS AU11   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
CSfM AU8   ? Operational
Hosted UC AU11   ? Operational
Hosted UC AU12   ? Operational
AU - Sydney Operational
Managed Hosting SYD01   ? Operational
Public CaaS AU1   ? Operational
Public CaaS AU6   ? Operational
Public CaaS AU9   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
CSFM AU1   ? Operational
EMaaS AU9   ? Operational
Hosted UC AU9   ? Operational
Services Portal AU1   ? Operational
Hosted Desktop SYD01   Operational
Dimension Data Public CaaS Portal AP   ? Operational
AP - Hong Kong Operational
Managed Hosting HKG01   ? Operational
Public CaaS AP2   ? Operational
Public CaaS AP5   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CSfM AP2   ? Operational
Services Portal AP2   ? Operational
AP - Singapore Operational
Managed Hosting SIN01   Operational
Public CaaS AP3   ? Operational
Public CaaS AP6   ? Operational
Public CaaS AP7   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   Operational
CSfM AP3   ? Operational
CSfS AP9   ? Operational
CSfS AP10   ? Operational
Services Portal AP3   Operational
AP - Tokyo Operational
Managed Hosting HND01   ? Operational
Public Cloud AP1   ? Operational
Public CaaS - AP4   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CSfM AP1   ? Operational
CA - Canada ? Operational
Managed Hosting YYZ01   ? Operational
Dimension Data CaaS Portal   Operational
Public CaaS CA1   ? Operational
Public CaaS CA2   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
Dimension Data Public CaaS Portal EU   ? Operational
EU - Amsterdam Operational
Managed Hosting AMS01   ? Operational
Public CaaS EU1   ? Operational
Public CaaS EU7   ? Operational
Cloud Backups   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
EU - Belgium Operational
CaaS EU9   ? Operational
CPNC   ? Operational
EU - Germany Operational
Managed Hosting FRA01   ? Operational
Public CaaS EU6   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
EU - United Kingdom Operational
Managed Hosting LHR02   ? Operational
Managed Hosting LHR03   ? Operational
Public CaaS EU2   ? Operational
Public CaaS EU8   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
CSfM EU2   ? Operational
EMaaS EU8   ? Operational
Services Portal EU2   ? Operational
IL - Israel Operational
Dimension Data CaaS Portal   Operational
CaaS IL1   Operational
CaaS IL2   Operational
Cloud Backup   Operational
CPNC   ? Operational
Dimension Data Public CaaS Portal NA   ? Operational
NA - US East ? Operational
Managed Hosting ASH01   ? Operational
Managed Hosting ASH02   ? Operational
Managed Hosting IAD03   ? Operational
Public CaaS NA1   ? Operational
Public CaaS NA5   ? Operational
Public CaaS NA9   ? Operational
Cloud Backup   Operational
Cloud Files NA1   Operational
Cloud NAS   Operational
Cloud Monitoring   Operational
CPNC   ? Operational
CSfM NA5   ? Operational
EMaaS NA9   ? Operational
Hosted UC NA9   ? Operational
Services Portal NA5   ? Operational
NA - US West ? Operational
Managed Hosting SJC03   ? Operational
Managed Hosting - SNU01   ? Operational
Public CaaS - NA3   ? Operational
Public CaaS - NA12   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
CSfM - NA3   ? Operational
IT & Operational Systems   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SCHEDULED MAINTENANCE: JOHANNESBURG (AF3, AF5) CLOUD INFRASTRUCTURE

Impact: No expected impact to clients. However the UI/API will be in Network Maintenance Mode for first 2 hours of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring fail-over of network device. During fail-over engineers do not expect any impact to client traffic; however, there is a low risk of brief packet drops during fail-over process. In addition during this maintenance below the UI/API will be in Network Maintenance mode for first 2 hours of maintenance window. See notes below for restrictions.

Change Reference Number: CHM115991909 / CHM115431352
Johannesburg: (AF3,AF5): Friday September 29th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 4 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Sep 11, 02:12 UTC
Impact: Clients will not have Console Access to Cloud Servers during maintenance window.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrades of the infrastructure supporting the cloud console access. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested software. Engineers do not expect any impact to the UI/API or Client Cloud Servers, however console access to Cloud Servers will not be available.

Change Reference Number: CHM116099177
Amsterdam (EU1, EU7): Friday September 29th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Sep 26, 17:54 UTC
Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud and managed hosting platform. During the maintenance engineers, will be performing upgrade of VPN Any Connect client to 4.4.02034. Engineers do not expect any impact to our clients. When clients first log into VPN after the maintenance the VPN client will update to new version 4.4.02034.

Change Reference Number: CHM116040887
Frankfurt (EU6): Friday September 29th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Sep 20, 23:07 UTC
FRANKFURT (EU6) CLOUD INFRASTRUCTURE Sep 29, 19:00 - Sep 30, 01:00 UTC
SCHEDULED MAINTENANCE: FRANKFURT (EU6) CLOUD INFRASTRUCTURE

Impact: No expected impact to client. However, the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. During these fail-overs engineers do not expect any impact to client traffic; however, there is a low risk of brief packet drops during fail-over process. In addition, during this maintenance the UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM115992400
Frankfurt (EU6): Friday September 29th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 6 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Sep 11, 02:24 UTC
Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud and managed hosting platform. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release. Engineers do not expect any impact to our clients to site VPN connections.

Change Reference Number: CHM115993786
Canada: (CA1, CA2): Friday September 29th 09:00 PM Eastern Daylight Time (30/9 02:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Sep 21, 00:10 UTC
Impact: The UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrades of the infrastructure supporting the Cloud UI/API. During this maintenance we will be upgrading to new infrastructure. The Cloud UI/API will be in Network Maintenance Mode for duration of maintenance see note below for client restrictions. Deployed client cloud servers and networks will continue to function without interruption.

Change Reference Number: CHM116047978
US EAST (NA5): Friday September 29th 09:00 PM US Pacific Daylight Time (30/9 04:00 UTC)
Expected Total Duration: 5 Hours

Note: Network Maintenance Mode:

1) The Admin UI will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.

2) The Admin UI and API will stop accepting any requests for any actions related to Cloud Networks. Please note that all deployed Cloud Servers and Networks will continue to function as normal . The system will simply block actions from being made using the Admin UI or API related to creating new or making changes to networks, firewall rules, VIP and NAT configurations.

3) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored and the system will update the status of all deployed Cloud Networks.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Sep 15, 22:45 UTC
Dear Cloud User,

On October 5th 2017 we are making available a new Usage Element on CaaS Reporting and Billing for both the Summary and Detailed Usage Reports for Vendors.
There will be 1 New Disk Tier Usage Element added into CaaS Reporting and Billing on both the summary and detailed usage reports for Vendors.

This new element will not serve any purpose for the majority of users and can be ignored, but it will however appear in the report. This element will be included for the purposes of accommodating non-standard or test configurations.
• The new element is called ”Custom Storage Hours”.
• A column for this new element will immediately begin appearing in all CSV reports generated from CaaS Reporting via the CaaS Reporting UI and the same reports when accessed via the new Vendor UI. It will be inserted just before the “Bandwidth In” as the last disk tier in the CSV report. It will also appear as a new element in the XML report.
• Reports downloaded via the API will include the new XML element. A specific order of these elements should not be expected, but it will be identical in structure to the existing Disk tier elements.
• This element will appear across the board regardless of whether this element in use by a particular vendor.
• The degree of impact depends if the vendor identifies usage data based on column order or column header. It is advisable that anyone who is consuming this data based on column order should update their processing to rely on specific column headers.


Please contact us if you have any questions.
Dimension Data Cloud Network Operations Center (NOC)
Dimension Data

For more information about Dimension Data, please go to www.dimensiondata.com
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Posted on Sep 25, 08:44 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM114824270
Sydney (AU1, AU9): Friday October 6th 09:00 PM Australia Eastern Daylight (10:00 UTC) )
Expected Total Duration: 14 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Sep 21, 00:14 UTC
Impact: No expected impact to clients. However the UI/API will be in Network Maintenance Mode for first 2 hours of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring fail-over of network device. During fail-over engineers do not expect any impact to client traffic; however, there is a low risk of brief packet drops during fail-over process. In addition during this maintenance below the UI/API will be in Network Maintenance mode for first 2 hours of maintenance window. See notes below for restrictions.

Change Reference Number: CHM115468995/ CHM115469037
Singapore (AP10): Friday October 6th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 4 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Sep 11, 14:28 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data CSfS Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client CSfS Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM116038868
Singapore (AP9): Friday October 6th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 9 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Sep 15, 22:53 UTC
Impact: The UI/API will be in Hypervisor Maintenance Mode for first 3 hours of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API for entire geography. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Hypervisor Maintenance Mode for first 3 hours of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM115614413
Israel (IL1, IL2): Israel: Friday October 6th 09:00 PM Israel Daylight Time (18:00 UTC)
Expected Total Duration: 5 Hours

Note: Hypervisor Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Aug 24, 21:57 UTC
Impact: No expected impact to clients. However the UI/API will be in Network Maintenance Mode for first 2 hours of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring fail-over of network device. During fail-over engineers do not expect any impact to client traffic; however, there is a low risk of brief packet drops during fail-over process. In addition during this maintenance below the UI/API will be in Network Maintenance mode for first 2 hours of maintenance window. See notes below for restrictions.

Change Reference Number: CHM116001160/ CHM116001197
Israel (IL2): Friday October 6th 09:00 PM Israel Daylight Time (18:00 UTC)
Expected Total Duration: 4 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Sep 11, 02:03 UTC
Impact: Medium risk of brief packet-loss during fail-over process. This is not a state-full fail-over open connections will reset. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion. These are not state-full fail-overs, there is a medium risk of brief packet-loss and service impact depending on how client application handles connection resets. In addition during this maintenance below the UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM115431871
Melbourne (AU10): Friday October 13th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 2 Hours

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Sep 20, 23:32 UTC
Impact: Medium risk of brief packet-loss during fail-over process. This is not a state-full fail-over. Open connects will reset. In addition the UI/API will be in Network Maintenance Mode for first 2 hours of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring fail-over of network device. During fail-over there is a medium risk of brief periods of latency and or packet-loss. In addition during this maintenance below the UI/API will be in Network Maintenance mode for first 2 hours of maintenance window. See notes below for restrictions.

Change Reference Number: CHM115468746
New Zealand (AU11): Friday October 13th 09:00 PM Australia Daylight Standard Time (10:00 UTC)
Expected Total Duration: 2 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Sep 15, 22:51 UTC
Impact: No expected impact to clients. However the UI/API will be in Network Maintenance Mode for first 2 hours of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring fail-over of network device. During fail-over engineers do not expect any impact to client traffic; however, there is a low risk of brief packet drops during fail-over process. In addition during this maintenance below the UI/API will be in Network Maintenance mode for first 2 hours of maintenance window. See notes below for restrictions.

Change Reference Number: CHM115431308
Johannesburg: (AF3,AF5): Friday October 13th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 4 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Sep 21, 00:06 UTC
Impact: No impact to clients is expected.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. Engineers do not expect any impact to the UI/API or Client Cloud Servers.

Change Reference Number: CHM115852272/ CHM116035511
Amsterdam (EU7): Friday October 13th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Sep 21, 00:00 UTC
Impact: The UI/API will be in Network Maintenance Mode for first 1 hour of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Network Maintenance Mode for first hour of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM115839667
Frankfurt (EU6): Friday October 13th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 4 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Sep 21, 00:03 UTC
Impact: Medium risk of brief packet-loss during fail-over process. This is not a state-full fail-over open connections will reset. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. These are not state-full fail-overs, there is a medium risk of brief packet-loss and service impact depending on how client application handles connect resets. In addition during this maintenance below the UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM115468931
US EAST (NA9): Friday October 13th 09:00 PM US Pacific Daylight Time (14/10 04:00 UTC)
Expected Total Duration: 12 Hours

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Sep 20, 23:57 UTC
Impact: Medium risk of brief packet loss and or latency during failover process.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting managed hosting services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring fail-over of network device. During fail-over engineers do not expect any impact to client traffic; however, there is a medium risk of brief packet drops during fail-over process.

Change Reference Number: CHM115474702/ CHM115474769
Singapore (SIN01): Friday October 20th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 2 Hour

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Sep 15, 23:32 UTC
Impact: Medium risk of brief packet-loss during fail-over process. In addition the UI/API will be in Network Maintenance Mode for first 2 hours of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring fail-over of network device. During fail-over there is a medium risk of brief periods of latency and or packet-loss. In addition during this maintenance below the UI/API will be in Network Maintenance mode for first 2 hours of maintenance window. See notes below for restrictions.

Change Reference Number: CHM115475188/ CHM115475526
US EAST (NA9): Friday October 20th 09:00 PM US Pacific Daylight Time (21/10 04:00 UTC)
Expected Total Duration: 4 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Sep 15, 23:28 UTC
Impact: Medium risk of brief packet-loss during fail-over process. This is not a state-full fail-over open connections will reset. In addition the UI/API will be in Network Maintenance Mode for first 2 hours of maintenance window. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion. These are not state-full fail-overs, there is a medium risk of brief packet-loss and service impact depending on how client application handles connection resets. In addition during this maintenance below the UI/API will be in Network Maintenance mode for first 2 hours of maintenance window. See notes below for restrictions.

Change Reference Number: CHM115475979 /CHM115476054
US West (NA12): Friday October 27th 09:00 PM US Pacific Daylight Time (28/10 04:00 UTC)
Expected Total Duration: 4 Hours

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Sep 20, 23:30 UTC
Impact: Medium risk of brief packet-loss during fail-over process. This is not a state-full fail-over open connections will reset. In addition the UI/API will be in Network Maintenance Mode for first 2 hours of maintenance window. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion. These are not state-full fail-overs, there is a medium risk of brief packet-loss and service impact depending on how client application handles connection resets. In addition during this maintenance below the UI/API will be in Network Maintenance mode for first 2 hours of maintenance window. See notes below for restrictions.

Change Reference Number: CHM115475979 /CHM115476054
US West (NA13): Friday October 27th 09:00 PM US Pacific Daylight Time (28/10 04:00 UTC)
Expected Total Duration: 4 Hours

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Sep 20, 23:27 UTC
Past Incidents
Sep 26, 2017
Resolved - We observed some network connectivity issues within NA12 as a result of which a subset of Clients within the MCP would have possibly encountered
connectivity issues accessing their environment. Our technical teams have worked to restore connectivity.
Sep 26, 12:36 UTC
Investigating - We observed some network connectivity issues within NA12 as a result of which a subset of Clients within the MCP would have possibly encounter
connectivity issues accessing their environment. Our technical teams are working to fix the issue
Sep 26, 11:28 UTC
Completed - The scheduled maintenance has been completed.
Sep 26, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 10:00 UTC
Scheduled - Dear Client

On the date and time listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to add capacity to CPNC devices in the cloud location below. No impact to client CPNC traffic is expected, however there is medium risk of brief latency and or packet loss for client traffic using our CPNC service.

Change Reference Number: CHM116142360

Sydney (All Locations): Friday September 26th 08:00 PM Australia Eastern Standard Time (10:00 UTC)

Expected Total Duration: 2 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Sep 26, 02:05 UTC
Resolved - Teams have been monitoring the environment for a while and haven't observed any major issues within the environment. They will continue to work on any issues that's being reported within the environment.
Sep 26, 05:12 UTC
Monitoring - Team identified the point of failure and fixed the issue. The backup jobs are running are now completing as expected. Teams will continue to monitor for stability.
Sep 16, 17:51 UTC
Identified - There is currently an incident occurring in JNB01 region that is affecting Cloud Backups again, Our teams are engaged and are looking at this issue.
Sep 16, 15:55 UTC
Monitoring - Team identified the point of failure and fixed the issue. The backup jobs are running now and completing as expected. Teams will continue to monitor for stability.
Sep 16, 09:10 UTC
Identified - Our engineers continue to work on the issue along with our vendors. Currently they are testing the solution in our test environment. More updates to follow.
Sep 16, 06:45 UTC
Update - Our engineers have been involved and actively looking into the issue.
Sep 15, 16:34 UTC
Investigating - Dear Client
We are experiencing issues with Cloud Backup. Clients may notice failed backup jobs and/or slowness to complete running backups.
Sep 15, 16:34 UTC
Completed - The scheduled maintenance has been completed.
Sep 26, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 12:00 UTC
Update - Update: Due to migration activities taking longer than expected, the maintenance window will be extended by an extra four hours.
Aug 25, 21:41 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrade of hypervisor infrastructure supporting the cloud. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested IOS. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM115663706
Singapore (AP3): Friday August 25th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 8 Hours

Note: Hypervisor Maintenance Mode:
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Aug 2, 22:22 UTC
Sep 24, 2017
Resolved - Dear clients, SJC issues has been resolved. We will continue to monitor the situations.
Sep 24, 18:22 UTC
Monitoring - Environment continues to be mostly stable
Sep 24, 16:16 UTC
Update - Environment continues to be mostly stable. Our teams continue to troubleshoot on the remaining issues, as a part of troubleshooting there might be a brief downtime.
Sep 24, 12:26 UTC
Update - Services continue to be up for most of the environment, we continue to have minor issues and our teams are actively working on those
Sep 24, 10:46 UTC
Update - Services are up and continues to be stable now. Senior Engineers still continues to work on some issues that are affecting some of the servers. Team continues to troubleshoot on this to fix it as soon as possible
Sep 24, 07:28 UTC
Update - Most of the services are up and stable now. Senior Engineers still continues to work on some issues that are affecting some of the servers. Team continues to troubleshoot on this to fix it as soon as possible
Sep 24, 04:29 UTC
Identified - We have managed to get most of the services up now. We still continue to troubleshoot on some issues that are affecting some of the servers. Team continues to troubleshoot on this to fix it as soon as possible
Sep 24, 02:51 UTC
Update - Connectivity has been restored to the environment. We continues to troubleshoot on some issues that may affect some of the servers, we are working of fixing these as early as possible.
Sep 24, 01:34 UTC
Update - Connectivity has been restored to the environment. We continue to see some minor issues that may affect some of the servers, we are working of fixing these.
Sep 23, 23:33 UTC
Update - We continue to actively work on isolating the issue. No ETA at this time. Updates to follow.
Sep 23, 22:32 UTC
Update - We continue to actively troubleshoot this issue.
Sep 23, 21:39 UTC
Update - Teams continue to troubleshoot this issue with high priority. We continue to have senior resources engaged on our side and vendor side.
Sep 23, 20:07 UTC
Update - We have senior resources working on this issue from our side and vendor side, we continue our investigation into this.
Sep 23, 18:44 UTC
Update - The Engineering team and vendor continue to troubleshoot the issues, our focus is on Service Restoration.
Sep 23, 17:18 UTC
Update - We are experiencing an incident related to connectivity in the environment. We continue to work with the Senior Technical Teams and our Vendor to isolate and resolve the issue
Sep 23, 15:32 UTC
Update - Team continues to troubleshoot on this incident. We have involved all the technical teams to isolate this issue
Sep 23, 13:17 UTC
Update - Team continues to troubleshoot on the incident to fix it as soon as possible
Sep 23, 11:48 UTC
Update - We continues to troubleshoot to isolate the issue.
Sep 23, 10:54 UTC
Update - We continue to troubleshoot on the issue. We are following all the levels of escalations to get this fix this immediately
Sep 23, 09:32 UTC
Investigating - We have found some issues in connecting to servers via VPN for SJC03. We have involved Technical teams for further troubleshooting.
Sep 23, 08:37 UTC
Sep 23, 2017
Completed - The scheduled maintenance has been completed.
Sep 23, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 01:00 UTC
Scheduled - Impact: No expected impact to client. However, the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. During these fail-overs engineers do not expect any impact to client traffic; however, there is a low risk of brief packet drops during fail-over process. In addition, during this maintenance the UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM115993755
Canada: (CA2): Friday September 22nd 09:00 PM Eastern Daylight Time (23/9 01:00 UTC)
Expected Total Duration: 6 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Sep 10, 21:48 UTC
Resolved - Dear Clients, Issues has been Resolved. Engineering team are continuing to investigate the root cause.
Sep 23, 00:18 UTC
Update - Dear Clients, Engineers continue to work on resolving the issue in MCP locations AP1 and AP2. Currently the only impact is that clients will be unable to make network changes through the UI/API. Powered on servers will continue to function as expected.
Sep 22, 23:36 UTC
Investigating - Dear Clients , After completion of change CHM115802062 we ran into an unexpected issue in MCP locations AP1 and AP2. Engineers are working to resolve the issue. Currently the only impact is that clients will be unable to make network changes through the UI/API. Powered on servers will continue to function as expected.
Sep 22, 21:06 UTC
Sep 22, 2017
Completed - The scheduled maintenance has been completed.
Sep 22, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 19:00 UTC
Scheduled - Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM116004365
Frankfurt (EU6): Friday September 22nd 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Sep 11, 14:34 UTC
Completed - The scheduled maintenance has been completed.
Sep 22, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 19:00 UTC
Scheduled - SCHEDULED MAINTENANCE: AMSTERDAM (EU7) CLOUD INFRASTRUCTURE

Impact: No expected impact to clients. However the UI/API will be in Network Maintenance Mode for first 2 hours of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring fail-over of network device. During fail-over engineers do not expect any impact to client traffic; however, there is a low risk of brief packet drops during fail-over process. In addition during this maintenance below the UI/API will be in Network Maintenance mode for first 2 hours of maintenance window. See notes below for restrictions.

Change Reference Number: CHM115431539/ CHM115431563
Amsterdam (EU7): Friday September 22nd 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 4 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Sep 10, 07:37 UTC
Completed - The scheduled maintenance has been completed.
Sep 22, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 18:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM115929528
Johannesburg: (AF1, AF3, AF5): Friday September 22nd 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Sep 9, 00:10 UTC
Completed - The scheduled maintenance has been completed.
Sep 22, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 18:00 UTC
Scheduled - Impact: No expected impact to clients. However the UI/API will be in Network Maintenance Mode for first 2 hours of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring fail-over of network device. During fail-over engineers do not expect any impact to client traffic; however, there is a low risk of brief packet drops during fail-over process. In addition during this maintenance below the UI/API will be in Network Maintenance mode for first 2 hours of maintenance window. See notes below for restrictions.

Change Reference Number: CHM115468840/ CHM115468868
Israel (IL1): Friday September 22nd 09:00 PM Israel Daylight Time (18:00 UTC)
Expected Total Duration: 4 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Sep 11, 14:45 UTC
Completed - The scheduled maintenance has been completed.
Sep 22, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 12:00 UTC
Scheduled - Impact: The UI/API for all Asia Pacific locations will be in UI/API Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrades of the infrastructure supporting the Cloud UI/API. During this maintenance we will be upgrading to new infrastructure. The Cloud UI/API will be in UI/API Maintenance Mode for duration of maintenance see note below for client restrictions. Deployed client cloud servers and networks will continue to function without interruption.

Change Reference Number: CHM115802062
Asia-Pacific (AP1-10): Friday September 22nd 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 8 Hours

Note: UI/API Maintenance Mode:

1) The Admin UI will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for any actions related to Cloud Servers or Networks. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Once the maintenance is complete, the ability to take actions related to Cloud Servers, Networks and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Aug 24, 22:45 UTC
Completed - The scheduled maintenance has been completed.
Sep 22, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 12:00 UTC
Scheduled - Impact: The UI/API will be in Network Maintenance Mode for first 1 hour of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Network Maintenance Mode for first hour of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM115933877
Singapore (AP3): Friday September 22nd 09:00 PM Japan Standard Time (12:00 UTC)
Expected Total Duration: 6 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Sep 15, 23:04 UTC
Sep 21, 2017
Completed - The scheduled maintenance has been completed.
Sep 21, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 18:00 UTC
Scheduled - Impact: Cloud Backup Service will not be available through the UI/API for first 30 minutes. Clients will not be able to schedule new backups or restores. Previously scheduled backups and restores will continue to run as scheduled.

Dear Client

On the dates and times listed below engineers will be performing scheduled maintenance in following location. This maintenance is needed to upgrade the Cloud Backup Service to the 4.3 release. During this maintenance, clients will not be able to schedule new backups or restores for first 30 minutes. Previously scheduled backups and restores will continue to run as scheduled. See release notes for more detail.

Release Notes for Cloud Backup V4.3 can be found here.
https://docs.mcp-services.net/display/CCD/Cloud+Backup+V4.3+Customer+Release+Notes

Change Reference Number: CHM115926431
Johannesburg: (All Locations): Friday September 21st 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally
Sep 8, 23:40 UTC
Resolved - NOC phone services are restored.
Sep 21, 16:30 UTC
Monitoring - Phones are working fine. NOC is currently monitoring the phones.
Sep 21, 08:20 UTC
Investigating - NOC is experiencing Phone issues at the moment, we are unable to receive\ dial calls.
We will keep you posted on the updates.
Sep 21, 06:00 UTC
Sep 20, 2017

No incidents reported.

Sep 19, 2017
Completed - The scheduled maintenance has been completed.
Sep 19, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 04:00 UTC
Scheduled - Impact: Cloud Backup Service will not be available through the UI/API for first 30 minutes. Clients will not be able to schedule new backups or restores. Previously scheduled backups and restores will continue to run as scheduled.

Dear Client

On the dates and times listed below engineers will be performing scheduled maintenance in following location. This maintenance is needed to upgrade the Cloud Backup Service to the 4.3 release. During this maintenance, clients will not be able to schedule new backups or restores for first 30 minutes. Previously scheduled backups and restores will continue to run as scheduled. See release notes for more detail.

Release Notes for Cloud Backup V4.3 can be found here.
https://docs.mcp-services.net/display/CCD/Cloud+Backup+V4.3+Customer+Release+Notes

Change Reference Number: CHM115927674
North America (All Locations): Friday September 18th 09:00 PM US Pacific Daylight Time (19/9 04:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Sep 10, 21:51 UTC
Sep 18, 2017
Completed - The scheduled maintenance has been completed.
Sep 18, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 11:00 UTC
Scheduled - SCHEDULED MAINTENANCE: AUSTRALIA, NEW ZEALAND (ALL LOCATIONS) CLOUD BACKUP SERVICES 4.3 RELEASE

Impact: Cloud Backup Service will not be available through the UI/API for first 30 minutes. Clients will not be able to schedule new backups or restores. Previously scheduled backups and restores will continue to run as scheduled.

Dear Client

On the dates and times listed below engineers will be performing scheduled maintenance in following location. This maintenance is needed to upgrade the Cloud Backup Service to the 4.3 release. During this maintenance, clients will not be able to schedule new backups or restores for first 30 minutes. Previously scheduled backups and restores will continue to run as scheduled. See release notes for more detail.

Release Notes for Cloud Backup V4.3 can be found here.
https://docs.mcp-services.net/display/CCD/Cloud+Backup+V4.3+Customer+Release+Notes

Change Reference Number: CHM115925676
Australia, New Zealand (All Locations): Friday September 18th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Sep 11, 02:38 UTC
Resolved - Team has fixed issue now . Test went successful. Everything is working as expected.
Sep 18, 08:54 UTC
Update - Team continues to troubleshoot on Cloud UI manageability issues.
Sep 18, 07:59 UTC
Identified - We have observed manageability issues of servers via Cloud UI for AU region.
Teams are engaged for troubleshooting
Sep 18, 07:15 UTC
Sep 17, 2017

No incidents reported.

Sep 16, 2017
Completed - The scheduled maintenance has been completed.
Sep 16, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 04:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud and managed hosting platform. During the maintenance engineers, will be performing upgrade of VPN Any Connect client to 4.4.02034. Engineers do not expect any impact to our clients. When clients first log into VPN after the maintenance the VPN client will update to new version 4.4.02034.

Change Reference Number: CHM115981226
US WEST: (NA3, NA12): Friday September 15th 09:00 PM US Pacific Daylight Time (16/9 04:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Sep 8, 11:42 UTC
Sep 15, 2017
Completed - The scheduled maintenance has been completed.
Sep 15, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 19:01 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM115946782
Belgium (EU9): Friday September 15th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Sep 8, 11:14 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 18:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM115821901
Johannesburg: (AF4): Friday September 15th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Aug 24, 22:37 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 18:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM115861109
Johannesburg: (AF1, AF3, AF5): Friday September 15th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Aug 24, 22:08 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 19:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 12:00 UTC
Scheduled - SCHEDULED MAINTENANCE: TOKYO (AP4) CLOUD INFRASTRUCTURE

Impact: No expected impact to client. However, the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. During these fail-overs engineers do not expect any impact to client traffic; however, there is a low risk of brief packet drops during fail-over process. In addition, during this maintenance the UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM115991548
Tokyo (AP4): Friday September 15th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 7 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Sep 9, 08:33 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 11:01 UTC
Scheduled - SCHEDULED MAINTENANCE: MELBOURNE (AU10) CLOUD INFRASTRUCTURE

Impact: No expected impact to client. However, the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. During these fail-overs engineers do not expect any impact to client traffic; however, there is a low risk of brief packet drops during fail-over process. In addition, during this maintenance the UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM115990891
Melbourne (AU10): Friday September 15th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 7 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Sep 10, 07:35 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 12:00 UTC
Scheduled - STANDARD MAINTENANCE: SINGAPORE (AP3) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. Engineers do not expect any impact to the UI/API or Client Cloud Servers.

Change Reference Number: CHM115851916
Singapore (AP3): Friday September 15th 09:00 PM Japan Standard Time (12:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Sep 10, 07:32 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 11:01 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud and managed hosting platform. During the maintenance engineers, will be performing upgrade of VPN Any Connect client to 4.4.02034. Engineers do not expect any impact to our clients. When clients first log into VPN after the maintenance the VPN client will update to new version 4.4.02034.

Change Reference Number: CHM115973375
New Zealand (AU12): Friday September 15th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Sep 8, 10:59 UTC
Sep 14, 2017
Completed - The scheduled maintenance has been completed.
Sep 14, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 19:00 UTC
Scheduled - Impact: Cloud Backup Service will not be available through the UI/API for first 30 minutes. Clients will not be able to schedule new backups or restores. Previously scheduled backups and restores will continue to run as scheduled.

Dear Client

On the dates and times listed below engineers will be performing scheduled maintenance in following location. This maintenance is needed to upgrade the Cloud Backup Service to the 4.3 release. During this maintenance, clients will not be able to schedule new backups or restores for first 30 minutes. Previously scheduled backups and restores will continue to run as scheduled. See release notes for more detail.

Release Notes for Cloud Backup V4.3 can be found here.
https://docs.mcp-services.net/display/CCD/Cloud+Backup+V4.3+Customer+Release+Notes

Change Reference Number: CHM115925414
Europe (All Locations): Thursday September 14th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Sep 8, 11:20 UTC
Completed - The scheduled maintenance has been completed.
Sep 14, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 09:00 UTC
Scheduled - Scheduled Maintenance: Dimension Data CloudControl API Software Upgrade

We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday September 14th during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 15 minutes

This minor software upgrade addresses an issue related to disk speed changes.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Sep 9, 08:43 UTC
Completed - The scheduled maintenance has been completed.
Sep 14, 16:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 12:00 UTC
Scheduled - Impact: Cloud Backup Service will not be available through the UI/API for first 30 minutes. Clients will not be able to schedule new backups or restores. Previously scheduled backups and restores will continue to run as scheduled.

Dear Client

On the dates and times listed below engineers will be performing scheduled maintenance in following location. This maintenance is needed to upgrade the Cloud Backup Service to the 4.3 release. During this maintenance, clients will not be able to schedule new backups or restores for first 30 minutes. Previously scheduled backups and restores will continue to run as scheduled. See release notes for more detail.

Release Notes for Cloud Backup V4.3 can be found here.
https://docs.mcp-services.net/display/CCD/Cloud+Backup+V4.3+Customer+Release+Notes

Change Reference Number: CHM115927923
Asia-Pacific (All Locations): Thursday September 14th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Sep 8, 10:38 UTC
Sep 13, 2017
Completed - Hi All,

USM Upgrade for several performance enhancements and bug fixes has been completed. Dimension Data NOC has performed functional testing on USM and integration testing between USM and ITSM, all the functionalities are working as expected.

For further information, please contact the Cloud Network Operations Centre or your Regional Global Services Centre. (GSC)
Dimension Data Cloud Network Operations Centre (NOC) - 1.800.664.9974
For more information about Dimension Data, please go to www.dimensiondata.com
Sep 13, 06:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 01:45 UTC
Scheduled - Version 8.5.1 is required for several performance enhancements and bug fixes.
Please note : UMP will be unavailable for the duration of the change.
Alerts will be processed and viewable through IM. Alerts will be impacted briefly when doing the restart of the application.

For further information, please contact the Cloud Network Operations Centre or your Regional Global Services Centre. (GSC)
Dimension Data Cloud Network Operations Centre (NOC) - 1.800.664.9974
Dimension Data

For more information about Dimension Data, please go to www.dimensiondata.com
Sep 13, 01:42 UTC
Completed - The scheduled maintenance has been completed.
Sep 13, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 01:00 UTC
Scheduled - SCHEDULED MAINTENANCE: CANADA (CA1, CA2) CLOUD BACKUP SERVICES 4.3 RELEASE

Impact: Cloud Backup Service will not be available through the UI/API for first 30 minutes. Clients will not be able to schedule new backups or restores. Previously scheduled backups and restores will continue to run as scheduled.

Dear Client

On the dates and times listed below Operations will be performing scheduled maintenance in following location. This maintenance is needed to upgrade the Cloud Backup Service to the 4.3 release. During this maintenance, clients will not be able to schedule new backups or restores for first 30 minutes. Previously scheduled backups and restores will continue to run as scheduled. See release notes for more detail.

Release Notes for Cloud Backup V4.3 can be found here.
https://docs.mcp-services.net/display/CCD/Cloud+Backup+V4.3+Customer+Release+Notes

Change Reference Number: CHM115924875
Canada: (CA1, CA2): Tuesday September 12th 09:00 PM Eastern Daylight Time (13/9 01:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Sep 8, 10:30 UTC
Completed - The scheduled maintenance has been completed.
Sep 13, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 04:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for 1 hour see note below for restrictions. No impact expected to client powered networks and cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform repairs of the infrastructure supporting the cloud UI/API. A subset of clients have been having errors when powering on cloud servers. This change will correct that issue. The Cloud UI/API will be in Hypervisor Maintenance Mode duration of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM116036695
US EAST (NA1): Tuesday September 12th 09:00 PM US Pacific Daylight Time (13/9 04:00 UTC)
Expected Total Duration: 1 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Sep 12, 23:17 UTC
Sep 12, 2017

No incidents reported.