Service Under Maintenance
AC - Canberra ? Operational
Dimension Data Public CaaS Portal   ? Operational
Public CaaS AC2   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
AF - Johannesburg Operational
Dimension Data Public CaaS Portal   ? Operational
Managed Hosting JNB01   Operational
Public CaaS AF1   ? Operational
Public CaaS - AF3   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CSfM AF1   ? Operational
CSfS AF4   ? Operational
CSfS AF5   ? Operational
CPNC   ? Operational
EMaaS AF1   ? Operational
Hosted UC AF3   ? Operational
Services Portal AF1   ? Operational
Dimension Data CaaS Portal AU   Operational
AU - Melbourne Operational
Managed Hosting MEL01   ? Operational
Public CaaS AU2   ? Operational
Public CaaS AU10   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
CSfM AU2   ? Operational
AU - New Zealand Operational
Managed Hosting HLZ01   ? Operational
Public CaaS AU8   ? Operational
Public CaaS AU11   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
CSfM AU8   ? Operational
Hosted UC AU11   ? Operational
Hosted UC AU12   ? Operational
AU - Sydney Operational
Managed Hosting SYD01   ? Operational
Public CaaS AU1   ? Operational
Public CaaS AU6   ? Operational
Public CaaS AU9   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
CSFM AU1   ? Operational
EMaaS AU9   ? Operational
Hosted UC AU9   ? Operational
Services Portal AU1   ? Operational
Hosted Desktop SYD01   Operational
Dimension Data Public CaaS Portal AP   ? Operational
AP - Hong Kong Operational
Managed Hosting HKG01   ? Operational
Public CaaS AP2   ? Operational
Public CaaS AP5   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CSfM AP2   ? Operational
Services Portal AP2   ? Operational
AP - Singapore Operational
Managed Hosting SIN01   Operational
Public CaaS AP3   ? Operational
Public CaaS AP6   ? Operational
Public CaaS AP7   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   Operational
CSfM AP3   ? Operational
CSfS AP9   ? Operational
CSfS AP10   ? Operational
Services Portal AP3   Operational
AP - Tokyo Operational
Managed Hosting HND01   ? Operational
Public Cloud AP1   ? Operational
Public CaaS - AP4   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CSfM AP1   ? Operational
CA - Canada ? Operational
Managed Hosting YYZ01   ? Operational
Dimension Data CaaS Portal   Operational
Public CaaS CA1   ? Operational
Public CaaS CA2   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
Dimension Data Public CaaS Portal EU   ? Operational
EU - Amsterdam Under Maintenance
Managed Hosting AMS01   ? Operational
Public CaaS EU1   ? Operational
Public CaaS EU7   ? Under Maintenance
Cloud Backups   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
EU - Belgium Operational
CaaS EU9   ? Operational
CPNC   ? Operational
EU - Germany Operational
Managed Hosting FRA01   ? Operational
Public CaaS EU6   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
EU - United Kingdom Operational
Managed Hosting LHR02   ? Operational
Managed Hosting LHR03   ? Operational
Public CaaS EU2   ? Operational
Public CaaS EU8   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
CSfM EU2   ? Operational
EMaaS EU8   ? Operational
Services Portal EU2   ? Operational
IL - Israel Operational
Dimension Data CaaS Portal   Operational
CaaS IL1   Operational
CaaS IL2   Operational
Cloud Backup   Operational
CPNC   ? Operational
Dimension Data Public CaaS Portal NA   ? Operational
NA - US East ? Operational
Managed Hosting ASH01   ? Operational
Managed Hosting ASH02   ? Operational
Managed Hosting IAD03   ? Operational
Public CaaS NA1   ? Operational
Public CaaS NA5   ? Operational
Public CaaS NA9   ? Operational
Cloud Backup   Operational
Cloud Files NA1   Operational
Cloud NAS   Operational
Cloud Monitoring   Operational
CPNC   ? Operational
CSfM NA5   ? Operational
EMaaS NA9   ? Operational
Hosted UC NA9   ? Operational
Services Portal NA5   ? Operational
NA - US West ? Operational
Managed Hosting SJC03   ? Operational
Managed Hosting - SNU01   ? Operational
Public CaaS - NA3   ? Operational
Public CaaS - NA12   ? Operational
Cloud Backup   Operational
Cloud Monitoring   Operational
Cloud NAS   ? Operational
CPNC   ? Operational
CSfM - NA3   ? Operational
IT & Operational Systems   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing a minor software upgrade to the CloudControl Updated UI in the North America Geographic Region on Thursday November 23rd during the normal software upgrade window in that region:

Time: 05:00 AM Eastern Standard / 2:00 AM Pacific Standard (10:00 UTC)
Expected Total Duration: 10 minutes within a 60 minute window

This minor software upgrade prepares the system for the introduction of new functionality coming in the December release.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected as will the Cloud API. However, the Dimension Data CaaS Updated UI will be unavailable during the software upgrade for approximately 10 minutes within the 60 minute window.
Posted on Nov 16, 21:29 UTC
Impact: The UI/API will be in Hypervisor Maintenance Mode for first 3 hours of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Hypervisor Maintenance Mode for first 3 hours of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM115852744
North America (All Locations): Friday December 1st 09:00 PM US Pacific Standard Time (1/12 05:00 UTC)
Expected Total Duration: 6 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Nov 9, 20:43 UTC
SCHEDULED MAINTENANCE: CANADA (CA1,CA2) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM116570661
Canada: (CA1, CA2): Friday December 1st 09:00 PM Eastern Standard Time (2/12 02:00 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Nov 15, 06:33 UTC
Impact: Monitoring Service portal will be down for up to 1 hour. Monitoring alerts will continue to be sent to Noc and processed according to normal procedures.

Dear Client

On the date listed below engineers will be doing testing of the Monitoring Service Portal. Portal will be unavailable for 1 hour, all server and network monitoring alerts will continue to be sent to the NOC to be processed.

Change Reference Number: CHM116180936
Global: Thursday December 7th 6:00 PM US Pacific Standard Time (8/12 02:00 UTC)
Expected Total Duration: 1 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Nov 10, 23:50 UTC
Past Incidents
Nov 18, 2017
Completed - The scheduled maintenance has been completed.
Nov 18, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 05:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM116444935
US East: (NA5): Friday November 17th 09:00 PM US Pacific Standard Time (18/11 05:00 UTC)
Expected Total Duration: 7 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Nov 2, 20:06 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:00 UTC
Scheduled - Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.

Dear Client

On the date listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud location. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the fail-over process.

Change Reference Number: CHM116618195
US WEST (All Locations): 18/11 08:00 UTC
Expected Total Duration: 30 Minutes

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 18, 07:54 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 04:31 UTC
Scheduled - Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.

Dear Client

On the date listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud location. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the fail-over process.

Change Reference Number: CHM116618195
US WEST (All Locations): Friday November 17th 08:30 PM US Pacific Standard Time (18/11 04:30 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 16, 23:00 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 02:00 UTC
Scheduled - Impact: No impact to clients is expected.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. Engineers do not expect any impact to the UI/API or Client Cloud Servers.

Change Reference Number: CHM116275179/ CHM116274983
Canada: (CA2): Friday November 17th 09:00 PM Eastern Standard Time (18/11 02:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Oct 17, 02:11 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 02:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform changes to hypervisor infrastructure supporting the cloud. During this maintenance, we will be making changes to hypervisor management servers to eliminate risk of potential future unplanned disruption of service. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM116597990
Canada: (CA1,CA2): Friday November 17th 09:00 PM Eastern Standard Time (18/11 02:00 UTC)
Expected Total Duration: 2 Hours

Note: Hypervisor Maintenance Mode:
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 16, 22:23 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 21:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform rebalance of storage across available pools in the hypervisor infrastructure. Engineers do not expect any impact to deployed client virtual servers. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for client restrictions.

Change Reference Number: CHM116608390
Israel (IL2): Israel: Friday November 17th 11:00 PM Israel Standard Time (21:00 UTC)
Expected Total Duration: 6 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 16, 22:10 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 19:00 UTC
Scheduled - SCHEDULED MAINTENANCE: ISRAEL (IL1/IL2) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Network Maintenance Mode for first 2 hour of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Network Maintenance Mode for first 2 hour of the maintenance, see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM116156250 / CHM116168834/ CHM116179477/ CHM116190397

Israel (IL1, IL2): Friday November 17th 09:00 PM Israel Standard Time (19:00 UTC)
Expected Total Duration: 6 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Oct 9, 02:26 UTC
Resolved - Testing and Maintenance Complete.
Nov 18, 00:02 UTC
Identified - Due to an error in notification of change CHM116519790 status page has noted it as completed. This change is still in progress and is expected to be completed in 1 hour.
Impact: AF3 clients could see brief packet-loss on 3 occasions during failover. AF3 and AF5 clients the UI/API will be in Network Maintenance Mode for duration of maintenance.
Nov 17, 22:45 UTC
Nov 17, 2017
Completed - The scheduled maintenance has been completed.
Nov 17, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 10:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud UI/API. During this maintenance, we will be upgrading storage devices to the latest vendor approved and tested OS release. We are not expecting any impact to the Admin UI/API or our client cloud environments. The Admin UI/API and Community will remain available.

Change Reference Number: CHM116459241
Sydney (AU1,AU9): Friday November 17th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 10 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Nov 5, 19:26 UTC
Completed - The scheduled maintenance has been completed.
Nov 17, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 18:00 UTC
Scheduled - Impact: AF3 clients could see brief packet-loss on 3 occasions during failover. AF3 and AF5 clients the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on device in a rolling fashion requiring fail-over. The fail-over is a non-stateful fail-over, clients will see network connections reset and possible brief packet-loss. During this maintenance the UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM116619276
Johannesburg (AF3): Friday November 17th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 2 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 16, 22:07 UTC
Completed - The scheduled maintenance has been completed.
Nov 17, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 12:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform repairs to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be performing task to correct errors on storage device. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM116525534
Singapore (AP6): Friday November 17th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Nov 10, 23:41 UTC
Completed - The scheduled maintenance has been completed.
Nov 17, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 12:00 UTC
Scheduled - EMERGENCY MAINTENANCE: TOKYO (AP1, AP4) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: Clients will not have Console Access to Cloud Servers during maintenance window.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrades of the infrastructure supporting the cloud console access. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested software. Engineers do not expect any impact to the UI/API or Client Cloud Servers, however console access to Cloud Servers will not be available.

Change Reference Number: CHM116585440
Tokyo (AP1,AP4): Friday November 17th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 15, 08:32 UTC
Completed - The scheduled maintenance has been completed.
Nov 17, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 04:00 UTC
Scheduled - SCHEDULED MAINTENANCE: US WEST (SJC03) INFRASTRUCTURE

Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform replacement of network component supporting the Managed Hosting Product. During the maintenance engineers, will be performing vendor recommended replacement of secondary network component. Although engineers do not expect any impact to our clients, there is a medium risk of latency and or brief packet loss for Managed Hosting clients in this location.

Change Reference Number: CHM116519790
US WEST: (SJC03): Friday November 17th 08:00 PM US Pacific Standard Time (18/11 04:00 UTC)
Expected Total Duration: 3 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 8, 03:27 UTC
Completed - The scheduled maintenance has been completed.
Nov 17, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 19:00 UTC
Scheduled - Impact: Cloud Backup Service will not be available through the UI/API for duration of maintenance. Clients will not be able to schedule new backups or restores. Previously scheduled backups and restores will be paused for duration of maintenance.

Dear Client

On the dates and times listed below engineers will be performing scheduled maintenance in following location. This maintenance is needed to upgrade the Cloud Backup Service to the 4.4 release. During this maintenance, clients will not be able to schedule new backups or restores. Previously scheduled backups and restores will be paused and resume at end of maintenance window. See release notes for more detail.

Release Notes for Cloud Backup V4.4 can be found here.
https://docs.mcp-services.net/display/CCD/Cloud+Backup+V4.4+Customer+Release+Notes

Change Reference Number: CHM116281295
Israel (IL1, IL2): Thursday November 16th 09:00 PM Israel Standard Time (19:00 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 5, 19:21 UTC
Nov 16, 2017
Completed - The scheduled maintenance has been completed.
Nov 16, 21:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 21:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday November 16th during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor software upgrade addresses a problem with the Connect/Disconnect NIC function modifying the MAC address of the underlying NIC.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Nov 10, 23:20 UTC
Completed - The scheduled maintenance has been completed.
Nov 16, 20:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 20:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday November 16th during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor software upgrade addresses a problem with the Connect/Disconnect NIC function modifying the MAC address of the underlying NIC.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Nov 10, 23:17 UTC
Completed - The scheduled maintenance has been completed.
Nov 16, 18:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 18:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday November 16th during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor software upgrade addresses a problem with the Connect/Disconnect NIC function modifying the MAC address of the underlying NIC.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Nov 10, 23:11 UTC
Completed - The scheduled maintenance has been completed.
Nov 16, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 10:00 UTC
Scheduled - EMERGENCY MAINTENANCE: SYDNEY (ALL LOCATIONS) CPNC INFRASTRUCTURE

Impact: CPNC connections to Managed Hosting Infrastructure will see up to 15 minute disruption of service. CPNC connections to Cloud Infrastructure and Internet access to both Manage Hosting and Cloud Infrastructures is not expected to be impacted.

Dear Client

On the date and time listed below engineers will be performing maintenance in the following managed hosting locations. This maintenance is necessary increase network capacity between CPNC devices and the Managed Hosting infrastructure. CPNC connections to Managed Hosting Infrastructure will see a disruption of service up to 15 minutes. CPNC connections to Cloud Infrastructure and Public Internet access to both Manage Hosting and Cloud Infrastructures is not expected to be impacted.

Change Reference Number: CHM116399093
Sydney (All Locations): Thursday November 16th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 3 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 15, 09:03 UTC
Completed - The scheduled maintenance has been completed.
Nov 16, 12:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 12:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday November 16th during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor software upgrade addresses a problem with the Connect/Disconnect NIC function modifying the MAC address of the underlying NIC.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Nov 10, 23:05 UTC
Completed - The scheduled maintenance has been completed.
Nov 16, 11:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 11:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday November 16th during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor software upgrade addresses a problem with the Connect/Disconnect NIC function modifying the MAC address of the underlying NIC.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Nov 10, 22:58 UTC
Completed - The scheduled maintenance has been completed.
Nov 16, 10:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 10:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday November 16th during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor software upgrade addresses a problem with the Connect/Disconnect NIC function modifying the MAC address of the underlying NIC.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Nov 10, 22:43 UTC
Completed - The scheduled maintenance has been completed.
Nov 16, 10:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 10:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday November 16th during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor software upgrade addresses a problem with the Connect/Disconnect NIC function modifying the MAC address of the underlying NIC.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Nov 10, 22:33 UTC
Nov 15, 2017
Completed - The scheduled maintenance has been completed.
Nov 15, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 05:01 UTC
Scheduled - Impact: Cloud Backup Service will not be available through the UI/API for duration of maintenance. Clients will not be able to schedule new backups or restores. Previously scheduled backups and restores will be paused for duration of maintenance.

Dear Client

On the dates and times listed below engineers will be performing scheduled maintenance in following location. This maintenance is needed to upgrade the Cloud Backup Service to the 4.4 release. During this maintenance, clients will not be able to schedule new backups or restores. Previously scheduled backups and restores will be paused and resume at end of maintenance window. See release notes for more detail.

Release Notes for Cloud Backup V4.4 can be found here.
https://docs.mcp-services.net/display/CCD/Cloud+Backup+V4.4+Customer+Release+Notes

Change Reference Number: CHM116281240
North America (All Locations): Tuesday November 14th 09:00 PM US Pacific Standard Time (15/11 05:00 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Oct 27, 21:15 UTC
Resolved - Teams have successfully fixed Backup issues and will continue to monitor issue.
Nov 15, 00:19 UTC
Update - Backups are running successfully, operations are now restored.
Nov 15, 00:19 UTC
Update - We are working with high precedence while following our escalation process, and attempting to correct the underlying issues.
Nov 14, 21:45 UTC
Update - We have engaged our Vendor partner for further troubleshooting on backup fail over issues. Technical Team continues to troubleshoot on underline issue to get it fix as soon as possible.
Nov 14, 20:17 UTC
Investigating - We have observed backup failures for selected Subset of clients in AF3 location. Technical teams have been involved for further troubleshooting.
Nov 14, 19:47 UTC
Nov 14, 2017
Resolved - Cloud UI for AF region is working as usual. Issue with cloud Ui is now resolved.

Regards,
Cloud NOC
Nov 14, 15:13 UTC
Investigating - Dear clients,

We have identified an issue where the Cloud UI in Africa is inaccessible - no admin tasks can be performed. All VMs will remain accessible and working as per normal.

Regards,
Dimension Data - NOC
1.800.664.9974
Nov 14, 14:25 UTC
Nov 13, 2017

No incidents reported.

Nov 12, 2017
Completed - The scheduled maintenance has been completed.
Nov 12, 16:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 12:00 UTC
Scheduled - Impact: URL Monitoring Service portal will be down for up to 4 hours with medium risk of no monitoring alerts for up to 1 hour.

https://dashboard.cloudmonitor.nimsoft.com/en/
https://itaas-monitoring.dimensiondata.com

Dear Client
On the date listed below the vendor for our URL Monitoring Service will be performing maintenance impacting all clients who utilizes this service. The URL Monitoring Portal will be unavailable for up to 4 hours. The vendor is not expecting a disruption of monitoring service sending alerts to NOC, however there is a medium risk that URL monitoring alerts could be disrupted for up to 1 hr. Server and Network monitoring will continue to function as expected.

Change Reference Number: CHM116458141
Global: Sunday November 12th 6:00 AM US Pacific Standard Time (12:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 7, 00:14 UTC
Nov 11, 2017
Completed - The scheduled maintenance has been completed.
Nov 11, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 05:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM116358544
US EAST: (NA1): Friday November 10th 09:00 PM US Pacific Standard Time (11/11 05:00 UTC)
Expected Total Duration: 9 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Oct 21, 22:03 UTC
Completed - The scheduled maintenance has been completed.
Nov 11, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 06:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM116444915
US WEST: (NA3, NA12): Friday November 10th 09:00 PM US Pacific Standard Time (11/11 05:00 UTC)
Expected Total Duration: 6.5 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Nov 5, 19:44 UTC
Completed - The scheduled maintenance has been completed.
Nov 11, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 05:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM116367765
US EAST (NA5,NA9): Friday November 10th 09:00 PM US Pacific Standard Time (11/11 05:00 UTC)
Expected Total Duration: 5 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Oct 27, 21:23 UTC
Completed - The scheduled maintenance has been completed.
Nov 11, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 02:01 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM116450924/ CHM116452126
Canada: (CA1, CA2): Friday November 10th 09:00 PM Eastern Standard Time (11/11 02:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Nov 5, 19:29 UTC
Completed - The scheduled maintenance has been completed.
Nov 11, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 05:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of the maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform changes to hypervisor infrastructure supporting the cloud. During this maintenance, we will be making changes to hypervisor management servers to eliminate risk of potential future unplanned disruption of service. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM116545374
US EAST: (NA1): Friday November 10th 09:00 PM US Pacific Standard Time (11/11 05:00 UTC)
Expected Total Duration: 1 Hours

Note: Hypervisor Maintenance Mode:
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.
This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 9, 21:54 UTC
Completed - The scheduled maintenance has been completed.
Nov 11, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 21:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform rebalance of storage across available pools in the hypervisor infrastructure. Engineers do not expect any impact to deployed client virtual servers. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for client restrictions.

Change Reference Number: CHM116233698
Israel (IL1): Israel: Friday November 10th 11:00 PM Israel Standard Time (21:00 UTC)
Expected Total Duration: 6 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 10, 18:18 UTC
Completed - The scheduled maintenance has been completed.
Nov 11, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 20:00 UTC
Scheduled - Impact: The UI/API will be in Network Maintenance Mode for first 1 hour of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Network Maintenance Mode for first 1 hour of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM116298257/ CHM116298590
Brussels (EU9): Friday November 10th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 4 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Oct 21, 21:50 UTC
Nov 10, 2017
Resolved - Dear Clients,Cloud UI functionalities have been restored.
Nov 10, 20:26 UTC
Update - We have senior engineers engaged and we continue to work on this issue.
Nov 10, 19:22 UTC
Investigating - Dear Clients,

Due to an ongoing incident, users might experience issues deploying any new servers or networks using NA1 cloud UI. We have engaged the technical team to look into this. Further updates to follow.
Nov 10, 18:14 UTC
Completed - The scheduled maintenance has been completed.
Nov 10, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 10:00 UTC
Scheduled - Impact: No impact to clients is expected.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. Engineers do not expect any impact to the UI/API or Client Cloud Servers.

Change Reference Number: CHM116254859/ CHM116255008/ CHM116254902
Melbourne (AU2): Friday November 10th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Oct 22, 18:15 UTC
Completed - The scheduled maintenance has been completed.
Nov 10, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 05:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing emergency maintenance in the location listed below. This maintenance is necessary to perform repairs to hardware supporting our Active Directory and DNS infrastructure supporting the Cloud and Managed Hosting Services. During this maintenance we will take 1 node of the Active Directory / DNS cluster off line for repairs. Although this type of maintenance has been performed in the past without impact, there is a low risk of disruption of services.

Change Reference Number: CHM116441337
US East: (NA1, ASH01): Thursday November 9th 09:00 PM US Pacific Standard Time (10/11 05:00 UTC)
Expected Total Duration: 1 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Nov 6, 23:18 UTC
Completed - The scheduled maintenance has been completed.
Nov 10, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 20:01 UTC
Scheduled - Impact: Cloud Backup Service will not be available through the UI/API for duration of maintenance. Clients will not be able to schedule new backups or restores. Previously scheduled backups and restores will be paused for duration of maintenance.

Dear Client

On the dates and times listed below engineers will be performing scheduled maintenance in following location. This maintenance is needed to upgrade the Cloud Backup Service to the 4.4 release. During this maintenance, clients will not be able to schedule new backups or restores. Previously scheduled backups and restores will be paused and resume at end of maintenance window. See release notes for more detail.

Release Notes for Cloud Backup V4.4 can be found here.
https://docs.mcp-services.net/display/CCD/Cloud+Backup+V4.4+Customer+Release+Notes

Change Reference Number: CHM116281191
Europe (All Locations): Thursday November 9th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Oct 27, 20:41 UTC
Nov 9, 2017
Completed - The scheduled maintenance has been completed.
Nov 9, 22:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 15:30 UTC
Scheduled - Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.

Dear Client

On the date listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud location. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the fail-over process. The Admin UI/API and Community will remain available during the maintenance.

Change Reference Number: CHM116529776
Singapore (AP10): Friday November 10th 12:30 AM Japan Standard (9/11 15:30 UTC)
Expected Total Duration: 7 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 8, 18:12 UTC
Resolved - Hi All,

NOC has verified access to all the services which were previously down, services are restored and applications are working as usual.

Regards,
NOC
Nov 9, 07:13 UTC
Identified - Hi All,

We have logged a P1 call with technical team. As single sign on authentication to ITSM services are failing. Please note that this issue is impacting clients who are trying to log into ITSM and Dimension data website - home page.

However DimesnionData NOC team is able to process tickets as usual.

Regards
Cloud NOC
Dimension Data.
Cloud NOC: +1 800.664.9974
Nov 9, 07:09 UTC
Nov 8, 2017
Completed - The scheduled maintenance has been completed.
Nov 8, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 04:00 UTC
Scheduled - EMERGENCY MAINTENANCE: LONDON (EU2,EU8,LHR03) CLOUD INFRASTRUCTURE

Impact: No impact to clients expected.

Dear Client

On the dates listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud locations. This circuit is currently our secondary link engineers do not expect any impact to our clients.

Change Reference Number: CHM116515550
London (EU2, EU8,LHR03): Wednesday November 8th 03:00 AM Central European Time (08/11 02:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Nov 8, 02:45 UTC
Nov 7, 2017
Completed - The scheduled maintenance has been completed.
Nov 7, 21:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 21:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday November 7th during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 15 minutes, except Africa region where it will be 45 minutes

This minor software upgrade prepares the system for the forthcoming introduction of a new feature.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Nov 5, 19:12 UTC
Completed - The scheduled maintenance has been completed.
Nov 7, 20:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 20:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday November 7th during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 15 minutes, except Africa region where it will be 45 minutes

This minor software upgrade prepares the system for the forthcoming introduction of a new feature.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Nov 5, 19:10 UTC
Completed - The scheduled maintenance has been completed.
Nov 7, 18:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 18:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday November 7th during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 15 minutes, except Africa region where it will be 45 minutes

This minor software upgrade prepares the system for the forthcoming introduction of a new feature.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Nov 5, 19:13 UTC
Completed - The scheduled maintenance has been completed.
Nov 7, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 12:01 UTC
Scheduled - Impact: Cloud Backup Service will not be available through the UI/API for duration of maintenance. Clients will not be able to schedule new backups or restores. Previously scheduled backups and restores will be paused for duration of maintenance.

Dear Client
On the dates and times listed below engineers will be performing scheduled maintenance in following location. This maintenance is needed to upgrade the Cloud Backup Service to the 4.4 release. During this maintenance, clients will not be able to schedule new backups or restores. Previously scheduled backups and restores will be paused and resume at end of maintenance window. See release notes for more detail.

Release Notes for Cloud Backup V4.4 can be found here.
https://docs.mcp-services.net/display/CCD/Cloud+Backup+V4.4+Customer+Release+Notes

Change Reference Number: CHM116281054
Asia-Pacific (AP1,AP2,AP3,AP4,AP5): Tuesday November 7th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Oct 27, 21:10 UTC
Completed - The scheduled maintenance has been completed.
Nov 7, 12:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 12:01 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday November 7th during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 15 minutes, except Africa region where it will be 45 minutes

This minor software upgrade prepares the system for the forthcoming introduction of a new feature.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Nov 5, 19:15 UTC
Completed - The scheduled maintenance has been completed.
Nov 7, 10:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 10:30 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday November 7th during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 15 minutes, except Africa region where it will be 45 minutes

This minor software upgrade prepares the system for the forthcoming introduction of a new feature.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Nov 5, 19:16 UTC
Completed - The scheduled maintenance has been completed.
Nov 7, 10:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 10:30 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday November 7th during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 15 minutes, except Africa region where it will be 45 minutes

This minor software upgrade prepares the system for the forthcoming introduction of a new feature.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Nov 5, 19:09 UTC
Completed - The scheduled maintenance has been completed.
Nov 7, 10:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 10:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday November 7th during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 15 minutes, except Africa region where it will be 45 minutes

This minor software upgrade prepares the system for the forthcoming introduction of a new feature.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Nov 5, 19:08 UTC
Completed - The scheduled maintenance has been completed.
Nov 7, 10:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 10:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday November 7th during the normal software upgrade window in each region:

Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 15 minutes, except Africa region where it will be 45 minutes

This minor software upgrade prepares the system for the forthcoming introduction of a new feature.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The Updated UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Nov 5, 19:14 UTC
Nov 6, 2017

No incidents reported.

Nov 5, 2017

No incidents reported.

Nov 4, 2017
Completed - The scheduled maintenance has been completed.
Nov 4, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 18:00 UTC
Update - Due to unexpected issues change window extended for 1 more hour.
Nov 3, 19:56 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the cloud and managed hosting platform. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release. Engineers do not expect any impact to our client to site VPN connections.

Change Reference Number: CHM116065272
Johannesburg: (AF4): Friday November 4th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Oct 27, 21:05 UTC
Completed - The scheduled maintenance has been completed.
Nov 4, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 04:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM116319824
US West: (NA3,NA12): Friday November 3rd 09:00 PM US Pacific Daylight Time (4/11 04:00 UTC)
Expected Total Duration: 5 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Oct 21, 21:57 UTC
Completed - The scheduled maintenance has been completed.
Nov 4, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 20:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM115440084
London (EU2,EU8): Friday November 3rd 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Oct 27, 21:20 UTC