Update - Our teams continue to work on this instance. Further updates will be published once available. No current ETA.
Apr 20, 02:22 UTC
Update - Our teams continue to work on this instance. Further updates will be published once available. No current ETA.
Apr 20, 00:37 UTC
Update - Engineers continue to engage this issue. Further updates will be published once available.
Apr 19, 23:56 UTC
Update - Our Engineers are currently engaged in this issue and will provide updates once available
Apr 19, 23:21 UTC
Investigating - We are currently experiencing issues in the CA region and are currently working to resolve this issue. You may experience a degradation in service or service unavailability due to this unexpected event. We are taking every possible action to resolve this situation in a timely manner."
Apr 19, 22:46 UTC
AC - Canberra ? Operational
Dimension Data Public CaaS Portal ? Operational
Public CaaS AC2 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
AF - Johannesburg Operational
Dimension Data Public CaaS Portal ? Operational
Managed Hosting JNB01 Operational
Public CaaS AF1 ? Operational
Public CaaS - AF3 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AF1 ? Operational
CSfS AF4 ? Operational
CSfS AF5 ? Operational
CPNC ? Operational
EMaaS AF1 ? Operational
Hosted UC AF3 ? Operational
Services Portal AF1 ? Operational
Dimension Data CaaS Portal AU Operational
AU - Melbourne Operational
Managed Hosting MEL01 ? Operational
Public CaaS AU2 ? Operational
Public CaaS AU10 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM AU2 ? Operational
AU - New Zealand Operational
Managed Hosting HLZ01 ? Operational
Public CaaS AU8 ? Operational
Public CaaS AU11 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM AU8 ? Operational
Hosted UC AU11 ? Operational
Hosted UC AU12 ? Operational
AU - Sydney Operational
Managed Hosting SYD01 ? Operational
Public CaaS AU1 ? Operational
Public CaaS AU6 ? Operational
Public CaaS AU9 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSFM AU1 ? Operational
EMaaS AU9 ? Operational
Hosted UC AU9 ? Operational
Services Portal AU1 ? Operational
Hosted Desktop SYD01 Operational
Dimension Data Public CaaS Portal AP ? Operational
AP - Hong Kong Operational
Managed Hosting HKG01 ? Operational
Public CaaS AP2 ? Operational
Public CaaS AP5 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AP2 ? Operational
Services Portal AP2 ? Operational
AP - Singapore Operational
Managed Hosting SIN01 Operational
Public CaaS AP3 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS Operational
CSfM AP3 ? Operational
CSfS AP9 ? Operational
CSfS AP10 ? Operational
Services Portal AP3 Operational
CaaS AP6 ? Operational
CaaS AP7 ? Operational
AP - Tokyo Operational
Managed Hosting HND01 ? Operational
Public Cloud AP1 ? Operational
Public CaaS - AP4 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AP1 ? Operational
CA - Canada ? Degraded Performance
Managed Hosting YYZ01 ? Operational
Dimension Data CaaS Portal Degraded Performance
Public CaaS CA1 ? Operational
Public CaaS CA2 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
Dimension Data Public CaaS Portal EU ? Operational
EU - Amsterdam Operational
Managed Hosting AMS01 ? Operational
Public CaaS EU1 ? Operational
Public CaaS EU7 ? Operational
Cloud Backups Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
EU - Belgium Operational
CaaS EU9 ? Operational
CPNC ? Operational
EU - Germany Operational
Managed Hosting FRA01 ? Operational
Public CaaS EU6 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
EU - United Kingdom Operational
Managed Hosting LHR02 ? Operational
Managed Hosting LHR03 ? Operational
Public CaaS EU2 ? Operational
Public CaaS EU8 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM EU2 ? Operational
EMaaS EU8 ? Operational
Services Portal EU2 ? Operational
IL - Israel Operational
Dimension Data CaaS Portal Operational
CaaS IL1 Operational
CaaS IL2 Operational
Cloud Backup Operational
CPNC ? Operational
Dimension Data Public CaaS Portal NA ? Operational
NA - US East ? Operational
Managed Hosting ASH01 ? Operational
Managed Hosting ASH02 ? Operational
Managed Hosting PCI01 ? Operational
Public CaaS NA1 ? Operational
Public CaaS NA5 ? Operational
Public CaaS NA9 ? Operational
Cloud Backup Operational
Cloud NAS Operational
Cloud Monitoring Operational
CPNC ? Operational
CSfM NA5 ? Operational
EMaaS NA9 ? Operational
Hosted UC NA9 ? Operational
Services Portal NA5 ? Operational
NA - US West ? Operational
Managed Hosting SJC03 ? Operational
Managed Hosting - SNU01 ? Operational
Managed Hosting PCI02 ? Operational
Public CaaS - NA3 ? Operational
Public CaaS - NA12 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM - NA3 ? Operational
IT & Operational Systems ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
CloudControl OS Image Updates Apr 22, 00:00 - Apr 23, 00:00 UTC
As part of our OS Image updates, we have recently made available an Ubuntu 18.04 64-bit image. We will shortly make available Windows 2019 Standard and Datacenter images as well as a SUSE Linux Enterprise Server 15 image.

In conjunction with this round of updates, on April 22 we will be removing some older images that are at the end of their support cycle.

CloudControl Change Id: IMG-73
Time: OS Images will be removed sometime during April 22 in each location
Expected Total Duration: None - the images will simply be removed from the UI and API

The five images that are being retired are:

CentOS 5 64-bit 2 CPU
CentOS 5 32-bit 2 CPU
Ubuntu 12.04 2 CPU
SuSE Linux Ent 64-bit 2 CPU (with description SuSE Linux Enterprise Server 11 SP4)
Win2008 R2 Ent 64-Bit with MS SP Fnd

Retired means that these OS Images will no longer be available to deploy from our Images and Applications Dashboard described in:

Navigating the Images and Applications Dashboard - https://docs.mcp-services.net/x/iwwu

This change does NOT impact existing Client Images. If you wish to continue using these images, please create your own Client Image prior to the decommission as described in:

How to Clone a Cloud Server to Create a Client Image - https://docs.mcp-services.net/x/pwMk

The CloudControl UI, API, and all existing Cloud Servers are unaffected by this change. This announcement is for informational purposes prior to OS Image removal.
Posted on Mar 22, 21:42 UTC
Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.

Dear Client

On the date listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud location. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the maintenance window.

Change Reference Number: CHM121157566
US WEST (NA3,NA12,SNU01): Tuesday April 23rd 01:30 AM US Pacific Daylight Time (8:30 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Apr 17, 23:06 UTC
Impact: Clients will not have Console Access to Cloud Servers during maintenance window.

Dear Client
On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform upgrades of the infrastructure supporting the cloud console access. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested software. Engineers do not expect any impact to the UI/API or Client Cloud Servers, however console access to Cloud Servers will not be available.

Change Reference Number: CHM121096332
Canada: (CA1, CA2): Wednesday April 24th 09:00 PM Eastern Daylight Time (25/4 01:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Apr 17, 23:29 UTC
We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday April 25th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-243
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor software upgrade addresses a bug affecting disk additions and expansions in locations using the “Traditional” disk speed architecture. It also improves reliability of those functions in locations using the new “Burstable” disk speed architecture.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Posted on Apr 19, 19:59 UTC
We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday April 25th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-243
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor software upgrade addresses a bug affecting disk additions and expansions in locations using the “Traditional” disk speed architecture. It also improves reliability of those functions in locations using the new “Burstable” disk speed architecture.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Posted on Apr 19, 20:00 UTC
We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday April 25th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-243
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor software upgrade addresses a bug affecting disk additions and expansions in locations using the “Traditional” disk speed architecture. It also improves reliability of those functions in locations using the new “Burstable” disk speed architecture.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Posted on Apr 19, 20:01 UTC
We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday April 25th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-243
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor software upgrade addresses a bug affecting disk additions and expansions in locations using the “Traditional” disk speed architecture. It also improves reliability of those functions in locations using the new “Burstable” disk speed architecture.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Posted on Apr 19, 20:01 UTC
We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday April 25th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-243
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor software upgrade addresses a bug affecting disk additions and expansions in locations using the “Traditional” disk speed architecture. It also improves reliability of those functions in locations using the new “Burstable” disk speed architecture.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Posted on Apr 19, 20:03 UTC
We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday April 25th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-243
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor software upgrade addresses a bug affecting disk additions and expansions in locations using the “Traditional” disk speed architecture. It also improves reliability of those functions in locations using the new “Burstable” disk speed architecture.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Posted on Apr 19, 20:04 UTC
We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday April 25th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-243
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes

This minor software upgrade addresses a bug affecting disk additions and expansions in locations using the “Traditional” disk speed architecture. It also improves reliability of those functions in locations using the new “Burstable” disk speed architecture.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Posted on Apr 19, 20:05 UTC
SCHEDULED MAINTENANCE: JOHANNESBURG (ALL LOCATIONS) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance window. See note below for restrictions. There will be no impact to client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of the maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM121097208
Johannesburg: (AF-All Locations): Friday April 26th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 8 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Apr 16, 07:37 UTC
Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance window. See note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform changes to hypervisor infrastructure supporting the cloud. During this maintenance, we will be making changes to hypervisor management servers to eliminate risk of potential future unplanned disruption of service. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM121072800
Johannesburg: (AF3): Friday April 26th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Apr 26, 18:00 UTC
We will be performing a major impact software upgrade to the CloudControl API in the Australia Geographic Region on Monday April 29th starting at the normal software upgrade window:

CloudControl Software Change Id: CCOCHANGE-95
Date: Monday April 29, 2019
Time: 09:00 PM Australia Eastern Standard (11:00 UTC)
Expected Total Duration: 10 hours

This major impact software upgrade involves migrating the CloudControl API and FTPS infrastructure supporting the Australia (AU) Geographic Region from the AU1 (Sydney MCP 1.0) infrastructure to the AU9 (Sydney MCP 2.0) infrastructure.

The impacts of this change are as follows:

1) At the start of the maintenance window, the CloudControl API will be put into maintenance. All Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above.

2) The CloudControl UI will remain available but will be unable to process requests in the Australia Geographic Region during the window. Requests for other Geographic Regions will NOT be affected - only requests for the Australia Geographic Region will be affected.

3) When the maintenance is over, the CloudControl API and FTPS servers will be answering on new IP addresses in the AP9 location. DNS records will be updated in conjunction with the change but if users have hard-coded the CloudControl API IP addresses, implemented firewall rules controlling access to the API address, or maintain their own DNS mappings that will not pick up the Public DNS change, they will need to update those IP references to support the new IP address after the migration. The specific IP changes that will be made are:

https://api-au.dimensiondata.com moving from 103.23.112.222 to 168.128.32.98
ftp://ftps-au.cloud-vpn.net/ moving from 103.23.112.202 to 168.128.32.100

4) In conjunction with the migration, the CloudControl API is ceasing support for a subset of legacy, insecure cipher suites. We are also deprecating other cipher suites for which we will cease support on June 1, 2019. For details, see the following article:

CloudControl API Encryption Standards and Migration Changes - https://docs.mcp-services.net/x/CAGZ

Please contact us if you have questions about this migration.
Posted on Apr 5, 17:04 UTC
Past Incidents
Apr 19, 2019
Completed - The scheduled maintenance has been completed.
Apr 19, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 18:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance window. See note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform changes to hypervisor infrastructure supporting the cloud. During this maintenance, we will be making changes to hypervisor management servers to eliminate risk of potential future unplanned disruption of service. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM121160554
Asia-Pacific (All Locations): Saturday April 20th 03:00 AM Japan Standard (19/4 18:00 UTC)
Expected Total Duration: 2 Hours

Note: Hypervisor Maintenance Mode:
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Apr 19, 17:03 UTC
Resolved - Systems are up and Operational. Functionality has been restored.
Apr 19, 00:20 UTC
Update - We are continuing to investigate this issue.
Apr 19, 00:19 UTC
Update - Systems are up and Operational. Functionality has been restored.
Apr 19, 00:19 UTC
Update - Our teams are engaged and working with the vendor. ISP continues its troubleshooting, no current ETA.
Apr 18, 23:56 UTC
Update - Our teams remain engaged with the vendor. No ETA is currently available.
Apr 18, 23:27 UTC
Update - Our teams remain engaged with the vendor. No ETA is currently available.
Apr 18, 23:25 UTC
Update - Our teams are engaged and working with the vendor. ISP continues its troubleshooting, no current ETA.
Apr 18, 22:59 UTC
Update - Our teams remain engaged with the vendor. No ETA is currently available.
Apr 18, 22:25 UTC
Update - Our teams continue to work with the vendor on this issue. No ETA available at this time.
Apr 18, 22:03 UTC
Update - Our teams are engaged and working with the vendor. ISP continues its troubleshooting, no current ETA.
Apr 18, 21:33 UTC
Update - We are continuing to investigate this issue.
Apr 18, 20:07 UTC
Investigating - We are currently experiencing issues in AF Region and are currently working with the vendor to resolve this issue. You may experience a degradation in service or service unavailability due to this unexpected event. We are taking every possible action to resolve this situation in a timely manner.
Apr 18, 19:48 UTC
Apr 18, 2019
Completed - The scheduled maintenance has been completed.
Apr 18, 18:21 UTC
Update - Maintenance has been completed. Systems are up and operational.
Apr 18, 18:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 18:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance window. See note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform changes to hypervisor infrastructure supporting the cloud. During this maintenance, we will be making changes to hypervisor management servers to eliminate risk of potential future unplanned disruption of service. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM121160515
Israel (IL1/IL2): Thursday April 18th 09:00 PM Israel Daylight Time (18:00 UTC)
Expected Total Duration: 2 Hours

Note: Hypervisor Maintenance Mode:
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Apr 18, 17:08 UTC
Apr 17, 2019
Completed - Maintenance has been completed. Systems are up and operational.
Apr 17, 21:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 17, 20:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 20:00 UTC
Scheduled - EMERGENCY MAINTENANCE: EUROPE (ALL LOCATIONS) CLOUD INFRASTRUCTURE MAINTENANCE
Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance window. See note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform changes to hypervisor infrastructure supporting the cloud. During this maintenance, we will be making changes to hypervisor management servers to eliminate risk of potential future unplanned disruption of service. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM121148939
Europe (EU-All Locations): Wednesday April 17th 10:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 2 Hours
Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Apr 17, 16:11 UTC
Postmortem - Read details
Apr 17, 19:37 UTC
Completed - The scheduled maintenance has been completed.
Apr 17, 19:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 18:01 UTC
Scheduled - EMERGENCY MAINTENANCE: AUSTRALIA/NEW ZEALAND (ALL LOCATIONS) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance window. See note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform changes to hypervisor infrastructure supporting the cloud. During this maintenance, we will be making changes to hypervisor management servers to eliminate risk of potential future unplanned disruption of service. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM121148956
Australia/New Zealand (AU-All Locations): Wednesday April 18th 04:00 AM Australia Eastern Standard Time (17/4 18:00 UTC)
Expected Total Duration: 2 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Apr 17, 16:19 UTC
Apr 16, 2019
Completed - Maintenance has been completed. Services are up and operational.
Apr 16, 19:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 19:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance window. See note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform changes to hypervisor infrastructure supporting the cloud. During this maintenance, we will be making changes to hypervisor management servers to eliminate risk of potential future unplanned disruption of service. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM121147619
North America (NA-All Locations): Tuesday April 16th 12:00 PM US Pacific Daylight Time (19:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Apr 16, 18:01 UTC
Apr 15, 2019
Completed - Maintenance has been completed. Systems are Operational.
Apr 15, 22:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 20:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance window. See note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform changes to hypervisor infrastructure supporting the cloud. During this maintenance, we will be making changes to hypervisor management servers to eliminate risk of potential future unplanned disruption of service. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM121135346
Canada: (CA1, CA2): Monday April 15th 4:00 PM Eastern Daylight Time ( 20:00 UTC)
Expected Total Duration: 4 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Apr 15, 19:00 UTC
Apr 14, 2019
Completed - The scheduled maintenance has been completed.
Apr 14, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 22:01 UTC
Scheduled - SERVICES IMPACTED:
• ITSM LDC and ITSM EDC
• This is a GIS led upgrade, and they are tracking on CHM118938644

BUSINESS FUNCTIONS IMPACTED:
• ITSM will experience intermittent latency during the upgrade
• Users may be logged off ITSM and logged back in on another node
• ITSM events will be queued during the upgrade and released once the node becomes available

REASON FOR CHANGE:
• ITSM Madrid release

BUSINESS BENEFIT:
• Ensures that we are on the latest supported version of ITSM
• Apply bug fixes, and introduce new features and functionalities



START DATE / TIME:
Saturday 13 April 2019 @ 3:00 PM PDT
END DATE / TIME:
Saturday 13 April 2019 @ 11:00 PM PDT


SERVICE STATUS DURING CHANGE:
• Estimate 3 to 5 hours of downtime to monitoring alerts in ITSM
• Performance of ITSM will be degraded until the completion of the upgrade

ADDITIONAL INFO:

Monitoring tickets will not generate for 3 to 5 hours, but they will be queued until the upgrade has completed.
UIM UMP will be available to view events. UMP URL: https://itaas-monitoring.dimensiondata.com/

Early Life Support will be run from 13 April 2019 to 26 April 2019. ITaaS incidents related to the Madrid release
need to be prefixed with Madrid Release, and assigned to ITaaS.OSS queue.


Regards,
NTTC-CIS Network Operations Center
NTT Communications
Apr 10, 04:23 UTC
Apr 13, 2019
Resolved - Service has been restored. All CC functionalities are working as designed.
Apr 13, 04:53 UTC
Update - AU site is out of maintenance mode. R&D restarted the App services which did not fix the issue. Dev team is being engaged to further assist.
Apr 13, 02:42 UTC
Identified - Engineers have identified an issue in Cloud locations in the AU regions. They continuing to troubleshoot to resolve this issue as quickly as possible. We have proactively placed the site into maintenance mode to avoid any impacts. During this time, the functionality associated new deploys of VM’s and changes to existing VM’s will not be available. We apologize for the inconvenience.

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.
Apr 13, 01:36 UTC
Apr 12, 2019
Completed - The scheduled maintenance has been completed.
Apr 12, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 11:00 UTC
Scheduled - Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance window. See note below for restrictions. There will be no impact to client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of the maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM120959829
Australia/New Zealand (AU-All Locations): Friday April 12th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 8 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Apr 2, 00:18 UTC
Resolved - Wiki page is up and working fine. Issue is resolved.
Apr 12, 14:13 UTC
Update - Wiki page is up and working fine. Issue is resolved.
Apr 12, 14:12 UTC
Update - We are continuing to work on a fix for this issue.
Apr 12, 04:32 UTC
Identified - Wiki page is inaccessible however the technical teams have been engaged to investigate the issue further . Technical team is working to get the DR wiki page up for internal use.
Apr 12, 04:18 UTC
Apr 11, 2019

No incidents reported.

Apr 10, 2019
Completed - The scheduled maintenance has been completed.
Apr 10, 19:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 19:00 UTC
Scheduled - We will be performing an emergency software upgrade to the CloudControl API in the Europe Geographic Region on Wednesday April 10th during the normal software upgrade window:

CloudControl Software Change Id: CCCHANGE-242
Time: 09:00 PM Central European Summer Time (19:00 UTC)
Expected Total Duration: 5 minutes

This minor software upgrade addresses a problem that results in servers getting “stuck” in a PENDING_CHANGE state when being started or stopped.

During the emergency software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Apr 10, 16:45 UTC
Completed - The scheduled maintenance has been completed.
Apr 10, 18:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 18:00 UTC
Scheduled - We will be performing an emergency configuration change to the CloudControl API in the Africa Geographic Region on Wednesday April 10th during the normal software upgrade window:

CloudControl Software Change Id: CCOCHANGE-96
Time: 08:00 PM South Africa Standard Time (18:00 UTC)
Expected Total Duration: a brief interruption during the 10 minute window

This minor configuration change address a configuration problem preventing users from generating reports in region.

During the emergency configuration change, all Cloud Servers and Networks you've deployed will be unaffected.The CloudControl API may experience a brief interruption the duration listed above. The CloudControl UI will remain available throughout the window,
Apr 10, 17:01 UTC
Apr 9, 2019
Completed - The scheduled maintenance has been completed.
Apr 9, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 20:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Tuesday April 9th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-240
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

This minor software upgrade addresses an issue preventing users from generating Monitoring reports.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The CloudControl API will remain available during this time.
Apr 2, 17:25 UTC
Completed - The scheduled maintenance has been completed.
Apr 9, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 19:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Tuesday April 9th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-240
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

This minor software upgrade addresses an issue preventing users from generating Monitoring reports.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The CloudControl API will remain available during this time.
Apr 2, 17:24 UTC
Completed - The scheduled maintenance has been completed.
Apr 9, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 18:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Tuesday April 9th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-240
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

This minor software upgrade addresses an issue preventing users from generating Monitoring reports.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The CloudControl API will remain available during this time.
Apr 2, 17:24 UTC
Completed - The scheduled maintenance has been completed.
Apr 9, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 12:53 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Tuesday April 9th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-240
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

This minor software upgrade addresses an issue preventing users from generating Monitoring reports.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The CloudControl API will remain available during this time.
Apr 2, 17:22 UTC
Completed - The scheduled maintenance has been completed.
Apr 9, 12:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 11:48 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Tuesday April 9th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-240
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

This minor software upgrade addresses an issue preventing users from generating Monitoring reports.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The CloudControl API will remain available during this time.
Apr 2, 17:22 UTC
Completed - The scheduled maintenance has been completed.
Apr 9, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 10:23 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Tuesday April 9th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-240
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

This minor software upgrade addresses an issue preventing users from generating Monitoring reports.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The CloudControl API will remain available during this time.
Apr 2, 17:21 UTC
Completed - The scheduled maintenance has been completed.
Apr 9, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 09:14 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Tuesday April 9th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-240
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

This minor software upgrade addresses an issue preventing users from generating Monitoring reports.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The CloudControl API will remain available during this time.
Apr 2, 17:20 UTC
Apr 8, 2019
Completed - The scheduled maintenance has been completed.
Apr 8, 15:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 13:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform repairs to the storage infrastructure supporting Cloud Services. During this maintenance we will be replacing failed storage component. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and or service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM120994291
Singapore (AP6): Monday April 8th 09:00 PM Singapore (13:00 UTC)
Expected Total Duration: 2.5 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Apr 4, 00:56 UTC
Completed - The scheduled maintenance has been completed.
Apr 8, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 11:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform repairs to the storage infrastructure supporting Cloud Services. During this maintenance we will be replacing failed storage component. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and or service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM120975152
SYDNEY (AU1): Monday April 8th 09:00 PM Australia Eastern Standard Time (11:00 UTC)
Expected Total Duration: 2.5 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Apr 4, 00:58 UTC
Apr 7, 2019

No incidents reported.

Apr 6, 2019
Resolved - This incident was resolved.
Apr 6, 15:41 UTC
Update - Engineers continue to investigate. AU9, AU10, AU11 and AU13 are in Network Maintenance mode. we will keep you posted as we make progress.
Apr 5, 07:06 UTC
Identified - Clients from AU region may experience random failures on cloud control while performing certain tasks. Technical teams have been engaged to investigate the issue further. Please feel free to report issues to NOC if you come across any such incidents which will be passed to technical teams for investigation.
Apr 5, 06:01 UTC
Completed - The scheduled maintenance has been completed.
Apr 6, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 19:00 UTC
Scheduled - Impact: CPNC IPSEC/Direct Connect/Private Connect clients without the High Availability option will see downtime for up to 2 hours while primary device is replaced. All other client traffic is medium risk of brief latency and or packet-loss during router fail-overs up to 10 minutes during fail-over maximum of two.

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform replacement of network component supporting Cloud and Managed Hosting Services. During the maintenance engineers, will be performing vendor recommended replacement of core routers. Routers will be replaced in rolling fashion starting with secondary device. CPNC IPSEC/Direct Connect/Private Connect clients without the High Availability option will see downtime for up to 2 hours while primary device is replaced. All other client traffic is medium risk of brief latency and or packet-loss during router fail-overs up to 10 minutes during failover maximum of two. Note NON-HA Clients VPN tunnels that go down, will not come back up until client initiates interesting traffic after the maintenance.


Change Reference Number: CHM120970847
London (EU2,EU8,LHR03): Friday April 5th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 12 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 29, 23:10 UTC
Completed - The scheduled maintenance has been completed.
Apr 6, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 04:00 UTC
Scheduled - Impact: No impact to deployed client cloud servers. However, the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client
On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform route and firewall rule updates for installation of new servers supporting the cloud UI/API. During the maintenance, engineers will be adding new routes and firewall rules in all NA MCPs to support new cloud UI/API servers. There is no expected impact to client cloud servers. However, the UI/API will be in Network Maintenance mode during window. See notes below for restrictions.

Change Reference Number: CHM120958425
North America (All NA Locations): Friday April 5th 09:00 PM US Pacific Daylight Time (6/4 04:00 UTC)
Expected Total Duration: 1 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Mar 29, 00:08 UTC