All Systems Operational
AC - Canberra ? Operational
Dimension Data Public CaaS Portal ? Operational
Public CaaS AC2 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
AF - Johannesburg Operational
Dimension Data Public CaaS Portal ? Operational
Managed Hosting JNB01 Operational
Public CaaS AF1 ? Operational
Public CaaS - AF3 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AF1 ? Operational
CSfS AF4 ? Operational
CSfS AF5 ? Operational
CPNC ? Operational
EMaaS AF1 ? Operational
Hosted UC AF3 ? Operational
Services Portal AF1 ? Operational
Dimension Data CaaS Portal AU Operational
AU - Melbourne Operational
Managed Hosting MEL01 ? Operational
Public CaaS AU2 ? Operational
Public CaaS AU10 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM AU2 ? Operational
AU - New Zealand Operational
Managed Hosting HLZ01 ? Operational
Public CaaS AU8 ? Operational
Public CaaS AU11 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM AU8 ? Operational
Hosted UC AU11 ? Operational
Hosted UC AU12 ? Operational
AU - Sydney Operational
Managed Hosting SYD01 ? Operational
Public CaaS AU1 ? Operational
Public CaaS AU6 ? Operational
Public CaaS AU9 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSFM AU1 ? Operational
EMaaS AU9 ? Operational
Hosted UC AU9 ? Operational
Services Portal AU1 ? Operational
Hosted Desktop SYD01 Operational
Dimension Data Public CaaS Portal AP ? Operational
AP - Hong Kong Operational
Managed Hosting HKG01 ? Operational
Public CaaS AP2 ? Operational
Public CaaS AP5 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AP2 ? Operational
Services Portal AP2 ? Operational
AP - Malaysia Operational
Managed Hosting KUL01 Operational
Public CAAS AP13 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
CSFS AP14 ? Operational
AP - Singapore Operational
Managed Hosting SIN01 Operational
Public CaaS AP3 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS Operational
CSfM AP3 ? Operational
CSfS AP9 ? Operational
CSfS AP10 ? Operational
Services Portal AP3 Operational
CaaS AP6 ? Operational
CaaS AP7 ? Operational
AP - Tokyo Operational
Managed Hosting HND01 ? Operational
Public Cloud AP1 ? Operational
Public CaaS - AP4 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AP1 ? Operational
CA - Canada ? Operational
Managed Hosting YYZ01 ? Operational
Dimension Data CaaS Portal Operational
Public CaaS CA1 ? Operational
Public CaaS CA2 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
Dimension Data Public CaaS Portal EU ? Operational
EU - Amsterdam Operational
Managed Hosting AMS01 ? Operational
Public CaaS EU1 ? Operational
Public CaaS EU7 ? Operational
Cloud Backups Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
EU - Belgium Operational
CaaS EU9 ? Operational
CPNC ? Operational
EU - Germany Operational
Managed Hosting FRA01 ? Operational
Public CaaS EU6 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
EU - United Kingdom Operational
Managed Hosting LHR02 ? Operational
Managed Hosting LHR03 ? Operational
Public CaaS EU2 ? Operational
Public CaaS EU8 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM EU2 ? Operational
EMaaS EU8 ? Operational
Services Portal EU2 ? Operational
IL - Israel Operational
Dimension Data CaaS Portal Operational
CaaS IL1 Operational
CaaS IL2 Operational
Cloud Backup Operational
CPNC ? Operational
Dimension Data Public CaaS Portal NA ? Operational
NA - US East ? Operational
Managed Hosting ASH01 ? Operational
Managed Hosting ASH02 ? Operational
Managed Hosting PCI01 ? Operational
Public CaaS NA1 ? Operational
Public CaaS NA5 ? Operational
Public CaaS NA9 ? Operational
Cloud Backup Operational
Cloud NAS Operational
Cloud Monitoring Operational
CPNC ? Operational
CSfM NA5 ? Operational
EMaaS NA9 ? Operational
Hosted UC NA9 ? Operational
Services Portal NA5 ? Operational
NA - US West ? Operational
Managed Hosting SJC03 ? Operational
Managed Hosting - SNU01 ? Operational
Managed Hosting PCI02 ? Operational
Public CaaS - NA3 ? Operational
Public CaaS - NA12 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM - NA3 ? Operational
IT & Operational Systems ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On October 24th, we will replace the current Essentials and Advanced plans used by the Cloud Server Snapshot service with three new plans: One Month, Three Month, and Twelve Month. This change will occur in conjunction with a CloudControl UI software update on the same day.

CloudControl Change Id: N/A - This message is for advance notification only. UI release announcement will contain the actual change.
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: Will occur as part of the UI release which will be announced later

This announcement is to provide users with advance notice of the forthcoming changes. Please review the following articles for details:

October 2019 Changes to Cloud Server Snapshot Plans - https://docs.mcp-services.net/x/UIAkAQ
Introduction to Cloud Server Snapshots - https://docs.mcp-services.net/x/DoBk

The first article identifies the specifics of the changes and the second describes the new Cloud Server Snapshot plans.
Posted on Oct 10, 16:06 UTC
We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Thursday October 24th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-264
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

With this minor software upgrade, the UI is being updated to replace the existing Essentials and Advanced Cloud Server Snapshot plans with new One Month, Three Month, and Twelve Month plans. Existing servers with Snapshots enabled will be unaffected, but going forward users will need to use the new plans when adding Snapshot service onto a server or modifying the plan of an existing server. For complete details, see:

October 2019 Changes to Cloud Server Snapshot Plans - https://docs.mcp-services.net/x/UIAkAQ
Introduction to Cloud Server Snapshots - https://docs.mcp-services.net/x/DoBk
How to Enable Cloud Server Snapshots on a Server - https://docs.mcp-services.net/x/EIBk
How to View and Manage Snapshots for a Cloud Server - https://docs.mcp-services.net/x/FoBk

Note the old Essentials and Advanced plans are expected to remain available for use only until the last Geographic Region is completely updated at approximately 21:00 UTC.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The API will remain available and is able to process requests in the affected Geographic Regions during their windows.
Posted on Oct 16, 17:41 UTC
We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Thursday October 24th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-264
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

With this minor software upgrade, the UI is being updated to replace the existing Essentials and Advanced Cloud Server Snapshot plans with new One Month, Three Month, and Twelve Month plans. Existing servers with Snapshots enabled will be unaffected, but going forward users will need to use the new plans when adding Snapshot service onto a server or modifying the plan of an existing server. For complete details, see:

October 2019 Changes to Cloud Server Snapshot Plans - https://docs.mcp-services.net/x/UIAkAQ
Introduction to Cloud Server Snapshots - https://docs.mcp-services.net/x/DoBk
How to Enable Cloud Server Snapshots on a Server - https://docs.mcp-services.net/x/EIBk
How to View and Manage Snapshots for a Cloud Server - https://docs.mcp-services.net/x/FoBk

Note the old Essentials and Advanced plans are expected to remain available for use only until the last Geographic Region is completely updated at approximately 21:00 UTC.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The API will remain available and is able to process requests in the affected Geographic Regions during their windows.
Posted on Oct 16, 17:42 UTC
We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Thursday October 24th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-264
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

With this minor software upgrade, the UI is being updated to replace the existing Essentials and Advanced Cloud Server Snapshot plans with new One Month, Three Month, and Twelve Month plans. Existing servers with Snapshots enabled will be unaffected, but going forward users will need to use the new plans when adding Snapshot service onto a server or modifying the plan of an existing server. For complete details, see:

October 2019 Changes to Cloud Server Snapshot Plans - https://docs.mcp-services.net/x/UIAkAQ
Introduction to Cloud Server Snapshots - https://docs.mcp-services.net/x/DoBk
How to Enable Cloud Server Snapshots on a Server - https://docs.mcp-services.net/x/EIBk
How to View and Manage Snapshots for a Cloud Server - https://docs.mcp-services.net/x/FoBk

Note the old Essentials and Advanced plans are expected to remain available for use only until the last Geographic Region is completely updated at approximately 21:00 UTC.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The API will remain available and is able to process requests in the affected Geographic Regions during their windows.
Posted on Oct 16, 17:43 UTC
We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Thursday October 24th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-264
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

With this minor software upgrade, the UI is being updated to replace the existing Essentials and Advanced Cloud Server Snapshot plans with new One Month, Three Month, and Twelve Month plans. Existing servers with Snapshots enabled will be unaffected, but going forward users will need to use the new plans when adding Snapshot service onto a server or modifying the plan of an existing server. For complete details, see:

October 2019 Changes to Cloud Server Snapshot Plans - https://docs.mcp-services.net/x/UIAkAQ
Introduction to Cloud Server Snapshots - https://docs.mcp-services.net/x/DoBk
How to Enable Cloud Server Snapshots on a Server - https://docs.mcp-services.net/x/EIBk
How to View and Manage Snapshots for a Cloud Server - https://docs.mcp-services.net/x/FoBk

Note the old Essentials and Advanced plans are expected to remain available for use only until the last Geographic Region is completely updated at approximately 21:00 UTC.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The API will remain available and is able to process requests in the affected Geographic Regions during their windows.
Posted on Oct 16, 17:43 UTC
We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Thursday October 24th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-264
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

With this minor software upgrade, the UI is being updated to replace the existing Essentials and Advanced Cloud Server Snapshot plans with new One Month, Three Month, and Twelve Month plans. Existing servers with Snapshots enabled will be unaffected, but going forward users will need to use the new plans when adding Snapshot service onto a server or modifying the plan of an existing server. For complete details, see:

October 2019 Changes to Cloud Server Snapshot Plans - https://docs.mcp-services.net/x/UIAkAQ
Introduction to Cloud Server Snapshots - https://docs.mcp-services.net/x/DoBk
How to Enable Cloud Server Snapshots on a Server - https://docs.mcp-services.net/x/EIBk
How to View and Manage Snapshots for a Cloud Server - https://docs.mcp-services.net/x/FoBk

Note the old Essentials and Advanced plans are expected to remain available for use only until the last Geographic Region is completely updated at approximately 21:00 UTC.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The API will remain available and is able to process requests in the affected Geographic Regions during their windows.
Posted on Oct 16, 17:44 UTC
We will be performing a minor software upgrade to the CloudControl UI in all Geographic Regions on Thursday October 24th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-264
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 10 minutes during a 60 minute window

With this minor software upgrade, the UI is being updated to replace the existing Essentials and Advanced Cloud Server Snapshot plans with new One Month, Three Month, and Twelve Month plans. Existing servers with Snapshots enabled will be unaffected, but going forward users will need to use the new plans when adding Snapshot service onto a server or modifying the plan of an existing server. For complete details, see:

October 2019 Changes to Cloud Server Snapshot Plans - https://docs.mcp-services.net/x/UIAkAQ
Introduction to Cloud Server Snapshots - https://docs.mcp-services.net/x/DoBk
How to Enable Cloud Server Snapshots on a Server - https://docs.mcp-services.net/x/EIBk
How to View and Manage Snapshots for a Cloud Server - https://docs.mcp-services.net/x/FoBk

Note the old Essentials and Advanced plans are expected to remain available for use only until the last Geographic Region is completely updated at approximately 21:00 UTC.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl UI will be unavailable during the software upgrade for the duration listed above. The API will remain available and is able to process requests in the affected Geographic Regions during their windows.
Posted on Oct 16, 17:45 UTC
Impact: During fail-over there is high risk of brief packet loss and or latency maximum two fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to load balancer / firewall devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion. This maintenance requires up to two fail-overs. These are not state-full fail-overs so open connections will reset, and clients may see brief packet-loss and or latency during the fail-overs. In addition, during this maintenance the UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM122548130
New Zealand (AU11): Friday October 25th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 3 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Sep 26, 16:35 UTC
Impact: During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes.

Dear Client

On the date and time listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform vendor recommended IOS upgrade to network devices supporting the CPNC service. Current IOS is soon to be end of life. During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes while the primary device reloads. Clients with High Availability may see brief latency during fail-over process.

Change Reference Number: CHM122574002
Hong Kong (AP2,AP5,HKG01): Friday October 25th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 3 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Oct 3, 20:51 UTC
Impact: No client impact expected, low risk of disruptions to cloud and snapshot services.

Dear Client

On the date and time listed below engineers will be performing preventive maintenance. Engineers will be performing power maintenance in racks supporting equipment for cloud services and cloud snapshots in the location below. All power is redundant, maintenance is not expected to cause impact to client servers or services.

Change Reference Number: CHM122765039
Amsterdam (EU7): Friday October 25th 09:00 PM CEST (19:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally
Posted on Oct 10, 22:38 UTC
SCHEDULED MAINTENANCE: SINGAPORE (AP3,AP9,SIN01) CLOUD INFRASTRUCTURE

Impact: No impact to clients expected. There is a high risk of network latency of internet facing traffic during maintenance window.

Dear Client

On the date listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud location. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a high risk latency during the maintenance window.

Change Reference Number: CHM122813607
Singapore (AP3,AP9,SIN01): Sunday October 27th 01:00 AM Japan Standard (16:00 UTC)
Expected Total Duration: 8 hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Oct 17, 09:07 UTC
Impact: During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes.

Dear Client

On the date and time listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform vendor recommended IOS upgrade to network devices supporting the CPNC service. Current IOS is soon to be end of life. During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes while the devices reload. Clients with High Availability may see brief latency during fail-over process.

Change Reference Number: CHM122574756
London (EU2,EU8,LHR03): Friday November 1st 09:00 PM CET (20:00 UTC)
Expected Total Duration: 3 Hour.

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Oct 10, 22:29 UTC
Impact: No client impact expected, however high risk of disruptions to the following services. All services in following location, including but not limited to Cloud UI/API, Cloud and Manage Hosting Backup Services, CPNC, Cloud Services, and Managed Hosting Services.

Dear Client

On the dates and times listed below the Datacenter Vendor is performing power maintenance in our US EAST facility. This maintenance is needed to maintain proper power capacity for this facility. These power circuits support multiple devices in the location listed below. Although no impact to client services is expected, there is a high risk of impact to all services including but not limited to Cloud UI/API, Cloud and Manage Hosting Backup Services, Cloud Services, and Managed Hosting Services. Clients with custom solutions that do not have redundant power impacted by this change will be contacted directly by Service Delivery.

Change Reference Number: CHM122877142
US EAST (NA5, NA9, ASH02): Friday November 15th 04:00 AM US Pacific Daylight Time (12:00 UTC)
Expected Total Duration: 12 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally
Posted on Oct 18, 20:44 UTC
SCHEDULED MAINTENANCE: JOHANNESBURG (AF1,AF3,AF5,JNB01) CPNC INFRASTRUCTURE

Impact: During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 15 to 30 minutes.

Dear Client

On the date and time listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform vendor recommended IOS upgrade to network devices supporting the CPNC service. Current IOS is soon to be end of life. During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 15 to 30 minutes while the devices reload. Clients with High Availability may see brief latency during fail-over process.

Change Reference Number: CHM122575337
Johannesburg: (AF1,AF3,AF5,JNB01): Friday November 22nd 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 3 Hour.

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Oct 17, 09:15 UTC
Past Incidents
Oct 20, 2019

No incidents reported today.

Oct 19, 2019
Completed - The scheduled maintenance has been completed.
Oct 19, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 04:00 UTC
Scheduled - SCHEDULED MAINTENANCE: NORTH AMERICA (ALL LOCATIONS) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance window. See note below for restrictions. There will be no impact to client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of the maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM122744612
North America (NA-All Locations): Friday October 18th 09:00 PM US Pacific Daylight Time (19/10 04:00 UTC)
Expected Total Duration: 8 Hours

Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Oct 7, 06:30 UTC
Completed - The scheduled maintenance has been completed.
Oct 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 01:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform replacement of network component supporting cloud services. This device is currently secondary device no impact to client is expected.

Change Reference Number: CHM122885235
Canada: (CA2): Friday October 18th 09:00 PM Eastern Daylight Time (19/10 01:00 UTC)
Expected Total Duration: 10 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Oct 18, 16:27 UTC
Resolved - The site is out of maintenance mode. All services have been restored.
Oct 19, 10:00 UTC
Identified - Technical engineers have identified the issue and engaged vendor support in order to restore the service. Site still continues to remain in the Network Maintenance mode. Further updates will be provided once available.
Oct 16, 16:17 UTC
Update - Import/Export functionality has been restored. We continue to troubleshoot the network functionality.
Oct 16, 15:16 UTC
Update - Engineers continue to investigate the incident. Besides the existing network issue,users will also experience issues with Import/Export via cloud UI/API.
Oct 16, 14:52 UTC
Update - The technical engineers continue to investigate and troubleshoot to restore the service.
Oct 16, 13:30 UTC
Investigating - Site is placed in network maintenance mode. A subset of clients will not be able to make any network changes via the Cloud UI/API. No impact to client’s production traffic.
Oct 16, 12:28 UTC
Completed - The scheduled maintenance has been completed.
Oct 19, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 04:00 UTC
Scheduled - Impact: During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes. Clients with High Availability may see brief latency during fail-over process.

Dear Client

On the date and time listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform vendor recommended IOS upgrade to network devices supporting the CPNC service. Current IOS is soon to be end of life. During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes while the devices reload. Clients with High Availability may see brief latency during fail-over process.

Change Reference Number: CHM122574688
US EAST (NA5,NA9, ASH02): Friday October 18th 09:00 PM US Pacific Daylight Time (19/10 04:00 UTC)
Expected Total Duration: 3 Hours.

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Oct 2, 00:19 UTC
Oct 18, 2019
Completed - The scheduled maintenance has been completed.
Oct 18, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 18:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform repairs to the storage infrastructure supporting the Cloud Services. During this maintenance we will be performing vendor recommended reboot. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM122853054
Johannesburg: (AF3,AF5): Friday October 18th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Oct 16, 00:13 UTC
Completed - The scheduled maintenance has been completed.
Oct 18, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 19:00 UTC
Scheduled - STANDARD MAINTENANCE: FRANFURT (EU6,FRA01) CPNC INFRASTRUCTURE

Impact: During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes.

Dear Client

On the date and time listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform vendor recommended IOS upgrade to network devices supporting the CPNC service. Current IOS is soon to be end of life. During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes while the devices reload. Clients with High Availability may see brief latency during fail-over process.

Change Reference Number: CHM122574821
Frankfurt (EU6,FRA01): Friday October 18th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 3 Hour.

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Oct 7, 06:24 UTC
Completed - The scheduled maintenance has been completed.
Oct 18, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 10:00 UTC
Scheduled - Impact: No client impact expected, however high risk of disruptions to the following services. All services, including but not limited to Cloud UI/API, Cloud and Manage Hosting Backup Services, CPNC, Cloud Services, and Managed Hosting Services. This work will take place from 3:00 AM PST -2pm PST Monday – Friday.

Dear Client

On the dates and times listed below the Datacenter Vendor is performing power maintenance in our US EAST facility. This maintenance is needed to maintain proper power capacity for this facility. These power circuits support multiple devices in the location listed below. Although no impact to client services is expected, there is a high risk of impact to all services including but not limited to Cloud UI/API, Cloud and Manage Hosting Backup Services, Cloud Services, and Managed Hosting Services.

Change Reference Number: CHM122717950
US EAST (NA1,ASH01): Monday October 14th 03:00 AM US Pacific Standard Time (10:00 UTC)
US EAST (NA1,ASH01): Tuesday October 15th 03:00 AM US Pacific Standard Time (10:00 UTC)
US EAST (NA1,ASH01): Wednesday October 16th 03:00 AM US Pacific Standard Time (10:00 UTC)
US EAST (NA1,ASH01): Thursday October 17th 03:00 AM US Pacific Standard Time (10:00 UTC)
US EAST (NA1,ASH01): Friday October 18th 03:00 AM US Pacific Standard Time (10:00 UTC)
Expected Total Duration: 4 Days 11 Hours daily

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally
Oct 4, 23:27 UTC
Completed - The scheduled maintenance has been completed.
Oct 18, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 12:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM122757991
Hong Kong (AP2,AP5): Friday October 18th 9:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Oct 10, 22:39 UTC
Completed - The scheduled maintenance has been completed.
Oct 18, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 12:00 UTC
Scheduled - Impact: During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes.

Dear Client

On the date and time listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform vendor recommended IOS upgrade to network devices supporting the CPNC service. Current IOS is soon to be end of life. During the maintenance clients with CPNC Site to Site VPN and Direct Connect Service without High Availability option will go down for 5 to 15 minutes while the primary device reloads. Clients with High Availability may see brief latency during fail-over process.

Change Reference Number: CHM122639445
Singapore (AP3,AP9,SIN01): Friday October 18th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 3 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Oct 1, 20:23 UTC
Oct 17, 2019
Resolved - This incident has been resolved.
Oct 17, 21:19 UTC
Update - Engineers have confirmed all services back online. We are now working on recovery of client specific cloud servers. If any client is experiencing issues with accessing cloud servers. Attempt reboot of server through UI/API or Console if that does not resolve issue contact the NOC with server IP and our engineers will troubleshoot.
Oct 17, 17:30 UTC
Update - Engineers have identified issue, and are starting to see recovery of services. Engineers will continue to verify and recover services as they become available.
Oct 17, 16:56 UTC
Investigating - Clients may experience inaccessibility to their VM's in MCP1.0 for NA1 location.
Oct 17, 14:39 UTC
Completed - The scheduled maintenance has been completed.
Oct 17, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 10:00 UTC
Scheduled - Impact: No client impact expected, however high risk of disruptions to the following services. All services, including but not limited to Cloud UI/API, Cloud and Manage Hosting Backup Services, CPNC, Cloud Services, and Managed Hosting Services. This work will take place from 3:00 AM PST -2pm PST Monday – Friday.

Dear Client

On the dates and times listed below the Datacenter Vendor is performing power maintenance in our US EAST facility. This maintenance is needed to maintain proper power capacity for this facility. These power circuits support multiple devices in the location listed below. Although no impact to client services is expected, there is a high risk of impact to all services including but not limited to Cloud UI/API, Cloud and Manage Hosting Backup Services, Cloud Services, and Managed Hosting Services.

Change Reference Number: CHM122717950
US EAST (NA1,ASH01): Monday October 14th 03:00 AM US Pacific Standard Time (10:00 UTC)
US EAST (NA1,ASH01): Tuesday October 15th 03:00 AM US Pacific Standard Time (10:00 UTC)
US EAST (NA1,ASH01): Wednesday October 16th 03:00 AM US Pacific Standard Time (10:00 UTC)
US EAST (NA1,ASH01): Thursday October 17th 03:00 AM US Pacific Standard Time (10:00 UTC)
US EAST (NA1,ASH01): Friday October 18th 03:00 AM US Pacific Standard Time (10:00 UTC)
Expected Total Duration: 4 Days 11 Hours daily

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally
Oct 4, 23:26 UTC
Resolved - Issue is resolved, please reach out to CIS NOC Team if you are still facing any issues.
Oct 17, 15:52 UTC
Update - We are continuing to investigate this issue.
Oct 17, 14:54 UTC
Update - We are continuing to investigate this issue.
Oct 17, 14:51 UTC
Investigating - A subset of clients will not be able to access their VMs. Technical teams are engaged and troubleshooting at this time.
Oct 17, 14:45 UTC
Completed - The scheduled maintenance has been completed.
Oct 17, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 04:01 UTC
Scheduled - Impact: Client to Site VPN service will be down for up to 15 minutes.

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform upgrades to VPN devices supporting the managed hosting platform. During this maintenance, engineers will be moving Client to Site VPN devices to new network infrastructure. Engineers expect Client to Site VPN service to be down for up to 15 minutes.

Change Reference Number: CHM122576252
US EAST (NA5,NA9): Wednesday, October 16th 09:00 PM US Pacific Daylight Time (17/10 04:00 UTC)
Expected Total Duration: 1 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Oct 13, 00:08 UTC
Oct 16, 2019
Completed - The scheduled maintenance has been completed.
Oct 16, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 10:00 UTC
Scheduled - Impact: No client impact expected, however high risk of disruptions to the following services. All services, including but not limited to Cloud UI/API, Cloud and Manage Hosting Backup Services, CPNC, Cloud Services, and Managed Hosting Services. This work will take place from 3:00 AM PST -2pm PST Monday – Friday.

Dear Client

On the dates and times listed below the Datacenter Vendor is performing power maintenance in our US EAST facility. This maintenance is needed to maintain proper power capacity for this facility. These power circuits support multiple devices in the location listed below. Although no impact to client services is expected, there is a high risk of impact to all services including but not limited to Cloud UI/API, Cloud and Manage Hosting Backup Services, Cloud Services, and Managed Hosting Services.

Change Reference Number: CHM122717950
US EAST (NA1,ASH01): Monday October 14th 03:00 AM US Pacific Standard Time (10:00 UTC)
US EAST (NA1,ASH01): Tuesday October 15th 03:00 AM US Pacific Standard Time (10:00 UTC)
US EAST (NA1,ASH01): Wednesday October 16th 03:00 AM US Pacific Standard Time (10:00 UTC)
US EAST (NA1,ASH01): Thursday October 17th 03:00 AM US Pacific Standard Time (10:00 UTC)
US EAST (NA1,ASH01): Friday October 18th 03:00 AM US Pacific Standard Time (10:00 UTC)
Expected Total Duration: 4 Days 11 Hours daily

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally
Oct 4, 23:25 UTC
Oct 15, 2019
Completed - The scheduled maintenance has been completed.
Oct 15, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 10:00 UTC
Scheduled - Impact: No client impact expected, however high risk of disruptions to the following services. All services, including but not limited to Cloud UI/API, Cloud and Manage Hosting Backup Services, CPNC, Cloud Services, and Managed Hosting Services. This work will take place from 3:00 AM PST -2pm PST Monday – Friday.

Dear Client

On the dates and times listed below the Datacenter Vendor is performing power maintenance in our US EAST facility. This maintenance is needed to maintain proper power capacity for this facility. These power circuits support multiple devices in the location listed below. Although no impact to client services is expected, there is a high risk of impact to all services including but not limited to Cloud UI/API, Cloud and Manage Hosting Backup Services, Cloud Services, and Managed Hosting Services.

Change Reference Number: CHM122717950
US EAST (NA1,ASH01): Monday October 14th 03:00 AM US Pacific Standard Time (10:00 UTC)
US EAST (NA1,ASH01): Tuesday October 15th 03:00 AM US Pacific Standard Time (10:00 UTC)
US EAST (NA1,ASH01): Wednesday October 16th 03:00 AM US Pacific Standard Time (10:00 UTC)
US EAST (NA1,ASH01): Thursday October 17th 03:00 AM US Pacific Standard Time (10:00 UTC)
US EAST (NA1,ASH01): Friday October 18th 03:00 AM US Pacific Standard Time (10:00 UTC)
Expected Total Duration: 4 Days 11 Hours daily

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally
Oct 4, 23:24 UTC
Oct 14, 2019
Completed - The scheduled maintenance has been completed.
Oct 14, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 10:00 UTC
Scheduled - Impact: No client impact expected, however high risk of disruptions to the following services. All services, including but not limited to Cloud UI/API, Cloud and Manage Hosting Backup Services, CPNC, Cloud Services, and Managed Hosting Services. This work will take place from 3:00 AM PST -2pm PST Monday – Friday.

Dear Client

On the dates and times listed below the Datacenter Vendor is performing power maintenance in our US EAST facility. This maintenance is needed to maintain proper power capacity for this facility. These power circuits support multiple devices in the location listed below. Although no impact to client services is expected, there is a high risk of impact to all services including but not limited to Cloud UI/API, Cloud and Manage Hosting Backup Services, Cloud Services, and Managed Hosting Services.

Change Reference Number: CHM122717950
US EAST (NA1,ASH01): Monday October 14th 03:00 AM US Pacific Standard Time (10:00 UTC)
US EAST (NA1,ASH01): Tuesday October 15th 03:00 AM US Pacific Standard Time (10:00 UTC)
US EAST (NA1,ASH01): Wednesday October 16th 03:00 AM US Pacific Standard Time (10:00 UTC)
US EAST (NA1,ASH01): Thursday October 17th 03:00 AM US Pacific Standard Time (10:00 UTC)
US EAST (NA1,ASH01): Friday October 18th 03:00 AM US Pacific Standard Time (10:00 UTC)
Expected Total Duration: 4 Days 11 Hours daily

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally
Oct 4, 23:23 UTC
Oct 13, 2019

No incidents reported.

Oct 12, 2019
Completed - The scheduled maintenance has been completed.
Oct 12, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 04:00 UTC
Scheduled - Impact:
CPNC IPSEC clients without the High Availability option will see downtime for up to 30 minutes while primary device is rebooted.
CPNC IPsec customer with High Availability option may experience brief latency and or packet loss during failover.
CPNC direct connect/Private connect – No impact is expected
Internet facing services & MCP to MCP Connections- No noticeable impact is expected however this is considered a high risk maintenance with possibility of brief latency and or packet loss during duration of maintenance window.

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform patch of network component supporting Cloud and Managed Hosting Services. During the maintenance engineers, will be performing vendor recommended patching of core routers. This patch is to address bug that may cause unplanned outages . Note that Client VPN tunnels may not reestablish after fail-over until interesting traffic is sent across tunnel.

Change Reference Number: CHM121803707
US EAST (ASH02,NA5,NA9): Friday October 11th 09:00 PM US Pacific Daylight Time (12/10 04:00 UTC)
Expected Total Duration: 4 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Aug 30, 00:12 UTC
Completed - The scheduled maintenance has been completed.
Oct 12, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 18:00 UTC
Scheduled - SCHEDULED MAINTENANCE: JOHANNESBURG (AF3) INFRASTRUCTURE MAINTENANCE

Impact: During fail-over there is a risk of brief packet loss and or latency during fail-overs. In addition, the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client
On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. These fail-overs are not state-full, so open client connections will reset. In addition, there is a medium risk of brief packet-loss and or latency during fail-over. The UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM122548833
Johannesburg: (AF3): Friday October 11th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 8 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Oct 4, 11:19 UTC
Oct 11, 2019
Resolved - Performance issue has been resolved and service has been restored.
Oct 11, 15:36 UTC
Update - Engineers continue troubleshooting with Vendor support to restore services.
Oct 11, 14:18 UTC
Update - The Vendor support team has been engaged. Technical engineers along with our Vendor are troubleshooting the issue to restore the service
Oct 11, 12:56 UTC
Investigating - A subset of clients are experiencing degraded performance in service. Technical engineers are engaged and investigating.
Oct 11, 11:09 UTC
Completed - The scheduled maintenance has been completed.
Oct 11, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 12:00 UTC
Scheduled - Impact: During fail-over there is medium risk of brief packet loss and or latency maximum two fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client
On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to load balancer / firewall devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion. This maintenance requires up to two fail-overs. These are not state-full fail-overs so open connections will reset, and clients may see brief packet-loss and or latency during the fail-overs. In addition, during this maintenance the UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHM122548372
Singapore (AP7): Friday October 11th 9:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 3 Hours

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Sep 26, 16:40 UTC
Resolved - Services have been restored, resolving the issue. Please contact the NOC for any further issues.
Oct 11, 04:04 UTC
Update - Engineers continue various troubleshooting options towards service restoration.
Oct 11, 03:25 UTC
Identified - Engineers continue troubleshooting steps towards service restoration.
Oct 11, 02:06 UTC
Update - Engineers continue troubleshooting with VMware engineer to restore services.
Oct 11, 01:12 UTC
Update - Engineers have engaged additional vendor support to assist with troubleshooting the issue towards service restoration.
Oct 10, 23:57 UTC
Update - VM and Storage engineers along with the vendor continue to investigate and trouble shoot the issue to resolution.
Oct 10, 22:56 UTC
Update - The vendor is performing additional troubleshooting steps towards restoring services.
Oct 10, 22:04 UTC
Update - Engineers continue to troubleshoot the issue via various options to restore service.
Oct 10, 20:59 UTC
Update - Engineers still continue troubleshooting the issue alongside the vendor with restoring service.
Oct 10, 19:31 UTC
Update - Engineers continue to troubleshoot towards service restoration.
Oct 10, 18:29 UTC
Update - Technical engineers still continue to work alongside the vendor support to restore the service at the earliest
Oct 10, 17:28 UTC
Update - Troubleshooting still underway alongside Vendor to restore the service.
Oct 10, 16:32 UTC
Update - Technical engineers still continue to work alongside the vendor to restore the service at the earliest
Oct 10, 15:20 UTC
Update - Engineers continue troubleshooting the issue alongside the vendor with restoring service.
Oct 10, 13:57 UTC
Update - Engineers continue to troubleshoot the issue with the Vendor in order to restore the service
Oct 10, 12:56 UTC
Update - The Vendor support team has been engaged and all the relevant logs have been supplied for further analysis. technical engineers along with our Vendor are troubleshooting the issue to restore the service.
Oct 10, 10:26 UTC
Investigating - Dear Client.

Please be informed we have issues in EU6 .

A subset of the client's will have challenges managing their VMs.
Oct 10, 09:09 UTC
Oct 9, 2019

No incidents reported.

Oct 8, 2019
Completed - The scheduled maintenance has been completed.
Oct 8, 19:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 19:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday October 8th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-263
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes downtime

There are several changes associated with the API release relating to Cloud Snapshots:

1) Effective immediately, all Manual Cloud Server Snapshots will now be retained for only 14 days after creation.

2) To comply with the new retention policy, on the day of release, ALL Manual Snapshots older than 14 days will be deleted.

3) Effective immediately, users may have a maximum of five Manual Snapshots per server rather the current 10.

Additional changes related to the Snapshot feature will occur with the UI release occurring later in October.. For more details, see:
Introduction to Cloud Snapshots - https://docs.mcp-services.net/x/DoBk

In addition, an improvement has been made to improve the DRS Preview feature to avoid scenarios where users get an unexpected snapshot due to the chosen snapshot being purged. For details, see:
How to Start a DRS Preview for a Consistency Group - https://docs.mcp-services.net/x/uwE8

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Oct 2, 17:38 UTC
Completed - The scheduled maintenance has been completed.
Oct 8, 19:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 19:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday October 8th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-263
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes downtime

There are several changes associated with the API release relating to Cloud Snapshots:

1) Effective immediately, all Manual Cloud Server Snapshots will now be retained for only 14 days after creation.

2) To comply with the new retention policy, on the day of release, ALL Manual Snapshots older than 14 days will be deleted.

3) Effective immediately, users may have a maximum of five Manual Snapshots per server rather the current 10.

Additional changes related to the Snapshot feature will occur with the UI release occurring later in October.. For more details, see:
Introduction to Cloud Snapshots - https://docs.mcp-services.net/x/DoBk

In addition, an improvement has been made to improve the DRS Preview feature to avoid scenarios where users get an unexpected snapshot due to the chosen snapshot being purged. For details, see:
How to Start a DRS Preview for a Consistency Group - https://docs.mcp-services.net/x/uwE8

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Oct 2, 17:36 UTC
Completed - The scheduled maintenance has been completed.
Oct 8, 18:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 18:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday October 8th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-263
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes downtime

There are several changes associated with the API release relating to Cloud Snapshots:

1) Effective immediately, all Manual Cloud Server Snapshots will now be retained for only 14 days after creation.

2) To comply with the new retention policy, on the day of release, ALL Manual Snapshots older than 14 days will be deleted.

3) Effective immediately, users may have a maximum of five Manual Snapshots per server rather the current 10.

Additional changes related to the Snapshot feature will occur with the UI release occurring later in October.. For more details, see:
Introduction to Cloud Snapshots - https://docs.mcp-services.net/x/DoBk

In addition, an improvement has been made to improve the DRS Preview feature to avoid scenarios where users get an unexpected snapshot due to the chosen snapshot being purged. For details, see:
How to Start a DRS Preview for a Consistency Group - https://docs.mcp-services.net/x/uwE8

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Oct 2, 17:34 UTC
Completed - The scheduled maintenance has been completed.
Oct 8, 12:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 12:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday October 8th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-263
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes downtime

There are several changes associated with the API release relating to Cloud Snapshots:

1) Effective immediately, all Manual Cloud Server Snapshots will now be retained for only 14 days after creation.

2) To comply with the new retention policy, on the day of release, ALL Manual Snapshots older than 14 days will be deleted.

3) Effective immediately, users may have a maximum of five Manual Snapshots per server rather the current 10.

Additional changes related to the Snapshot feature will occur with the UI release occurring later in October.. For more details, see:
Introduction to Cloud Snapshots - https://docs.mcp-services.net/x/DoBk

In addition, an improvement has been made to improve the DRS Preview feature to avoid scenarios where users get an unexpected snapshot due to the chosen snapshot being purged. For details, see:
How to Start a DRS Preview for a Consistency Group - https://docs.mcp-services.net/x/uwE8

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Oct 2, 17:33 UTC
Completed - The scheduled maintenance has been completed.
Oct 8, 10:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 10:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday October 8th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-263
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes downtime

There are several changes associated with the API release relating to Cloud Snapshots:

1) Effective immediately, all Manual Cloud Server Snapshots will now be retained for only 14 days after creation.

2) To comply with the new retention policy, on the day of release, ALL Manual Snapshots older than 14 days will be deleted.

3) Effective immediately, users may have a maximum of five Manual Snapshots per server rather the current 10.

Additional changes related to the Snapshot feature will occur with the UI release occurring later in October.. For more details, see:
Introduction to Cloud Snapshots - https://docs.mcp-services.net/x/DoBk

In addition, an improvement has been made to improve the DRS Preview feature to avoid scenarios where users get an unexpected snapshot due to the chosen snapshot being purged. For details, see:
How to Start a DRS Preview for a Consistency Group - https://docs.mcp-services.net/x/uwE8

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Oct 2, 17:31 UTC
Completed - The scheduled maintenance has been completed.
Oct 8, 09:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 09:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Tuesday October 8th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-263
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 45 minutes downtime

There are several changes associated with the API release relating to Cloud Snapshots:

1) Effective immediately, all Manual Cloud Server Snapshots will now be retained for only 14 days after creation.

2) To comply with the new retention policy, on the day of release, ALL Manual Snapshots older than 14 days will be deleted.

3) Effective immediately, users may have a maximum of five Manual Snapshots per server rather the current 10.

Additional changes related to the Snapshot feature will occur with the UI release occurring later in October.. For more details, see:
Introduction to Cloud Snapshots - https://docs.mcp-services.net/x/DoBk

In addition, an improvement has been made to improve the DRS Preview feature to avoid scenarios where users get an unexpected snapshot due to the chosen snapshot being purged. For details, see:
How to Start a DRS Preview for a Consistency Group - https://docs.mcp-services.net/x/uwE8

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Oct 2, 17:29 UTC
Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.