All Systems Operational
AC - Canberra ? Operational
Dimension Data Public CaaS Portal ? Operational
Public CaaS AC2 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
AF - Johannesburg Operational
Dimension Data Public CaaS Portal ? Operational
Managed Hosting JNB01 Operational
Public CaaS AF1 ? Operational
Public CaaS - AF3 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AF1 ? Operational
CSfS AF4 ? Operational
CSfS AF5 ? Operational
CPNC ? Operational
EMaaS AF1 ? Operational
Hosted UC AF3 ? Operational
Services Portal AF1 ? Operational
Dimension Data CaaS Portal AU Operational
AU - Melbourne Operational
Managed Hosting MEL01 ? Operational
Public CaaS AU2 ? Operational
Public CaaS AU10 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM AU2 ? Operational
AU - New Zealand Operational
Managed Hosting HLZ01 ? Operational
Public CaaS AU8 ? Operational
Public CaaS AU11 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM AU8 ? Operational
Hosted UC AU11 ? Operational
Hosted UC AU12 ? Operational
AU - Sydney Operational
Managed Hosting SYD01 ? Operational
Public CaaS AU1 ? Operational
Public CaaS AU6 ? Operational
Public CaaS AU9 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSFM AU1 ? Operational
EMaaS AU9 ? Operational
Hosted UC AU9 ? Operational
Services Portal AU1 ? Operational
Hosted Desktop SYD01 Operational
Dimension Data Public CaaS Portal AP ? Operational
AP - Hong Kong Operational
Managed Hosting HKG01 ? Operational
Public CaaS AP2 ? Operational
Public CaaS AP5 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AP2 ? Operational
Services Portal AP2 ? Operational
AP - Malaysia Operational
Managed Hosting KUL01 Operational
Public CAAS AP13 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
CSFS AP14 ? Operational
CAAS AP16 ? Operational
CSFS AP17 ? Operational
AP - Singapore Operational
Managed Hosting SIN01 Operational
Public CaaS AP3 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS Operational
CSfM AP3 ? Operational
CSfS AP9 ? Operational
CSfS AP10 ? Operational
Services Portal AP3 Operational
CaaS AP6 ? Operational
CaaS AP7 ? Operational
AP - Tokyo Operational
Managed Hosting HND01 ? Operational
Public Cloud AP1 ? Operational
Public CaaS - AP4 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CSfM AP1 ? Operational
CA - Canada ? Operational
Managed Hosting YYZ01 ? Operational
Dimension Data CaaS Portal Operational
Public CaaS CA1 ? Operational
Public CaaS CA2 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
Dimension Data Public CaaS Portal EU ? Operational
EU - Amsterdam Operational
Managed Hosting AMS01 ? Operational
Public CaaS EU1 ? Operational
Public CaaS EU7 ? Operational
Cloud Backups Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
EU - Belgium Operational
CaaS EU9 ? Operational
CPNC ? Operational
EU - Germany Operational
Managed Hosting FRA01 ? Operational
Public CaaS EU6 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
EU - United Kingdom Operational
Managed Hosting LHR02 ? Operational
Managed Hosting LHR03 ? Operational
Public CaaS EU2 ? Operational
Public CaaS EU8 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM EU2 ? Operational
EMaaS EU8 ? Operational
Services Portal EU2 ? Operational
IL - Israel Operational
Dimension Data CaaS Portal Operational
CaaS IL1 Operational
CaaS IL2 Operational
Cloud Backup Operational
CPNC ? Operational
Dimension Data Public CaaS Portal NA ? Operational
NA - US East ? Operational
Managed Hosting ASH01 ? Operational
Managed Hosting ASH02 ? Operational
Managed Hosting PCI01 ? Operational
Public CaaS NA1 ? Operational
Public CaaS NA5 ? Operational
Public CaaS NA9 ? Operational
Cloud Backup Operational
Cloud NAS Operational
Cloud Monitoring Operational
CPNC ? Operational
CSfM NA5 ? Operational
EMaaS NA9 ? Operational
Hosted UC NA9 ? Operational
Services Portal NA5 ? Operational
NA - US West ? Operational
Managed Hosting SJC03 ? Operational
Managed Hosting - SNU01 ? Operational
Managed Hosting PCI02 ? Operational
Public CaaS - NA3 ? Operational
Public CaaS - NA12 ? Operational
Cloud Backup Operational
Cloud Monitoring Operational
Cloud NAS ? Operational
CPNC ? Operational
CSfM - NA3 ? Operational
IT & Operational Systems ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cloud Snapshot Service has been made available in the AP5 (Hong Kong MCP 2.0) location, effective immediately:

CloudControl Change Id: OEC-11880
Time: Wednesday January 15, 2020
Expected Total Duration: Users can identify availability as described in Identify Hardware Specifications and Capabilities Available in a Data Center Location - https://docs.mcp-services.net/x/nAAu

With this enablement, the snapshot replication feature is now available between AP5 (Hong Kong) and AP3 (Singapore).

For details on use of this feature, see:

Introduction to Cloud Server Snapshots - https://docs.mcp-services.net/x/DoBk

There is no CloudControl UI or API downtime nor impact to any existing Cloud Servers and Networks due to this change. This notification is for informational purposes only.
Posted on Jan 14, 17:34 UTC
Impact: No impact to our clients is expected.

Dear Client

This maintenance is needed to perform upgrades to VPN devices supporting the Geographic Region VPN for North America and US EAST Data Center VPN. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release. These devices are state-full fail-over engineers do not expect any disruption of VPN services. All other North America Data Center VPN will still be available see link below for more details on Geographic VS Data Center VPN.

Change Reference Number: CHG0000987
North America (All Locations): Tuesday January 28th 09:00 PM US Pacific Standard Time (29/1 05:00 UTC)
Expected Total Duration: 3 Hour

Note this link below will provide info on Geographic VS Data Center VPN.
https://docs.mcp-services.net/display/CCD/How+to+Identify+the+VPN+URLs+relevant+for+your+Organization
Posted on Jan 21, 21:07 UTC
SCHEDULED MAINTENANCE: US EAST (NA5, NA9, ASH02) INFRASTRUCTURE

Impact: No client impact expected, however high risk of disruptions to the following services. All services in following location, including but not limited to Cloud UI/API, Cloud and Manage Hosting Backup Services, CPNC, Cloud Services, and Managed Hosting Services.

Dear Client

On the dates and times listed below the Datacenter Vendor is performing power maintenance in our US EAST facility. This maintenance is needed to maintain proper power capacity for this facility. These power circuits support multiple devices in the location listed below. Although no impact to client services is expected, there is a high risk of impact to all services including but not limited to Cloud UI/API, Cloud and Manage Hosting Backup Services, Cloud Services, and Managed Hosting Services. Clients with custom solutions that do not have redundant power impacted by this change will be contacted directly by Service Delivery.

Change Reference Number: CHG0000735
US EAST (NA5, NA9, ASH02): Wednesday January 29th 04:00 AM US Pacific Daylight Time (12:00 UTC)
Expected Total Duration: 12 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally
Posted on Jan 10, 23:22 UTC
SCHEDULED MAINTENANCE: SINGAPORE (AP10) CLOUD INFRASTRUCTURE

Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.

Dear Client
On the date listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud location. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the maintenance window.

Change Reference Number: CHG0000577
Singapore (AP10): Thursday January 30th 02:30 AM Japan Standard (29/1 17:30 UTC)
Expected Total Duration: 4 hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Dec 26, 14:07 UTC
Impact: No impact to our clients is expected.

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to move Australia Geographic Region VPN and the Sydney Data Center Location VPN services from MCP1.0 to MCP2.0. During the move AU Geographic Region VPN and Sydney Data Center VPN Services will go down for up to 15 minutes, all other AU Data Center Locations will still be available. See notes below for more details on VPN Services.

Change Reference Number: CHG0000857
Australia/ New Zealand (All Locations): Thursday January 30th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 5 Hour

Note this link below will provide info on Geographic VS Data Center VPN.
https://docs.mcp-services.net/display/CCD/How+to+Identify+the+VPN+URLs+relevant+for+your+Organization
Posted on Jan 21, 21:03 UTC
SCHEDULED MAINTENANCE: US EAST (NA5, NA9, ASH02) INFRASTRUCTURE

Impact: No client impact expected, however high risk of disruptions to the following services. All services in following location, including but not limited to Cloud UI/API, Cloud and Manage Hosting Backup Services, CPNC, Cloud Services, and Managed Hosting Services.

Dear Client

On the dates and times listed below the Datacenter Vendor is performing power maintenance in our US EAST facility. This maintenance is needed to maintain proper power capacity for this facility. These power circuits support multiple devices in the location listed below. Although no impact to client services is expected, there is a high risk of impact to all services including but not limited to Cloud UI/API, Cloud and Manage Hosting Backup Services, Cloud Services, and Managed Hosting Services. Clients with custom solutions that do not have redundant power impacted by this change will be contacted directly by Service Delivery.

Change Reference Number: CHG0000736
US EAST (NA5, NA9, ASH02): Thursday January 30th 04:00 AM US Pacific Daylight Time (12:00 UTC)
Expected Total Duration: 12 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally
Posted on Jan 10, 23:26 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0000813
Singapore (AP10): Friday January 31st 9:00 PM Tokyo (12:00 UTC)

Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jan 17, 22:43 UTC
SCHEDULED MAINTENANCE: SINGAPORE (AP3,AP9) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0000821
Singapore (AP3,AP9): Friday January 31st 9:00 PM Tokyo (12:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jan 15, 14:56 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0000880
Tokyo (AP1/AP4): Friday January 31st 9:00 PM Tokyo (12:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jan 17, 22:40 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0000968
Johannesburg: (AF1,AF3,AF5): Friday January 31st 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 7 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jan 21, 21:11 UTC
Impact: No Impact to client is expected with exceptions. This is a medium risk maintenance. See exceptions below.

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the switch infrastructure supporting the Cloud Services. During this maintenance we will be upgrading switch devices to the latest vendor approved and tested OS release. The upgrades will be done in a rolling fashion with no expected impact to client cloud environments. See below for exceptions. Engineers will take every precaution to avoid client impact. However, this is considered a medium risk maintenance with the possibility of brief latency and or packet loss, during fail-overs.

Change Reference Number: CHG0000757
Canada: (CA1, CA2): Friday January 31st 09:00 PM Eastern Standard Time (1/2 02:00 UTC)
Expected Total Duration: 8 Hours

Exceptions: Clients who opted to install custom solutions outside of our cloud solution without network redundancy may see outages during switch reloads. Service Delivery will reach out to these clients directly.

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jan 17, 22:57 UTC
On February 3rd 2020, the Software Unit rate computed for ALL Microsoft SQL servers (new and existing) running Microsoft SQL Server versions 2008, 2012, 2014, and 2016 will change. The change does not affect Microsoft SQL 2017 usage.

CloudControl Change Id: OEC-11937
Time: Effective usage calculation for February 3 usage
Expected Total Duration: None - the new rates will apply when usage is calculated

The usage rate change will also modify the usage calculation from per server to per CPU. Depending on the number of CPUs on your server, this may result in either an increase or decrease in Software Units usage incurred by your servers. Servers with less than four CPU will see an effective decrease. Servers with more than four CPU will see an increase.

These changes will take effect starting with the computation of February 3rd usage.

A summary of the specific usage rate changes are as follows:

1) MICROSOFT SQL SERVER 2008-2016 STANDARD EDITION

CURRENT RATE: 660 units/hr PER SERVER

NEW RATE: 152 units/hr PER CPU

This includes the following software labels:

Microsoft SQL Server 2008 R2 Standard Edition (MSSQL2008R2S)
Microsoft SQL Server 2012 Standard Edition (MSSQL2012S)
Microsoft SQL Server 2012 Standard Edition (MSSQL2012R2S)
Microsoft SQL Server 2014 Standard Edition (MSSQL2014S)
Microsoft SQL Server 2016 Standard Edition (MSSQL2016S)


2) MICROSOFT SQL SERVER 2008-2016 ENTERPRISE EDITION

CURRENT RATE: 2220 units/hr PER SERVER

NEW RATE: 583 units/hr PER CPU

This includes the following software labels:

Microsoft SQL Server 2008 R2 Enterprise Edition (MSSQL2008R2E)
Microsoft SQL Server 2012 Enterprise Edition (MSSQL2012E)
Microsoft SQL Server 2012 Enterprise Edition (MSSQL2012R2E)
Microsoft SQL Server 2014 Enterprise Edition (MSSQL2014E)
Microsoft SQL Server 2016 Enterprise Edition (MSSQL2016E)

For more details on Priced Software and how usage is computed and how to view reports on the computation, see:

Introduction to Cloud ("Priced") Software - https://docs.mcp-services.net/x/kAIu
How to Create a Software Usage Report - https://docs.mcp-services.net/x/DgQk

The CloudControl UI and API are unaffected by this change. This announcement is for informational purposes prior to the usage rate change.
Posted on Jan 15, 09:54 UTC
SCHEDULED MAINTENANCE: (EU2,EU8, LHR03) CLOUD AND MANAGED HOSTING INFRASTRUCTURE

Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.

Dear Client

On the dates listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud locations. This circuit is currently our secondary link engineers do not expect any impact to our clients.

Change Reference Number: CHG0000627
London (EU2, EU8, LHR02): Tuesday February 4th 01:30 AM Central European Time (00:30 UTC)
Expected Total Duration: 5 hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jan 8, 03:23 UTC
We will be performing a major software upgrade to the CloudControl API infrastructure in the North America (NA) Geographic Region on Tuesday February 4th during the normal software upgrade window for this region:

CloudControl Change Id: CCOCHANGE-117
Time: 05:00 AM Eastern Standard / 2:00 AM Pacific Standard (10:00 UTC)
Expected Total Duration: 2 hours downtime

This maintenance involves a series of OS patches and upgrades to the CloudControl infrastructure in this region.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Region during this window.
Posted on Jan 7, 18:10 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a medium risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0001035
Melbourne (AU2,AU10): Friday February 7th 09:00 PM Australia Eastern Daylight Time (10:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jan 24, 22:03 UTC
SCHEDULED MAINTENANCE: SYDNEY (AU9) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to address known performance and stability issues within the storage infrastructure. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Cloud Services.

Change Reference Number: CHG0001065
Sydney (AU9): Friday February 7th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 15 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jan 23, 22:42 UTC
Impact: No Impact to client is expected with exceptions. This is a medium risk maintenance. See exceptions below.

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the switch infrastructure supporting the Cloud Services. During this maintenance we will be upgrading switch devices to the latest vendor approved and tested OS release. The upgrades will be done in a rolling fashion with no expected impact to client cloud environments. See below for exceptions. Engineers will take every precaution to avoid client impact. However, this is considered a medium risk maintenance with the possibility of brief latency, performance impact and or packet loss, during fail-overs.


Change Reference Number: CHG0000762
New Zealand (AU11): Friday February 7th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 8 Hours

Exceptions: Clients who opted to install custom solutions outside of our cloud solution without network redundancy may see outages during switch reloads.

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jan 28, 21:06 UTC
SCHEDULED MAINTENANCE: HONG KONG (AP2,AP5, HKG01) INFRASTRUCTURE

Impact:
CPNC IPSEC clients without the High Availability option will see downtime for up to 30 minutes while primary device is replaced.
CPNC IPsec customer with High Availability option may experience brief latency and or packet loss during fail-over.
CPNC direct connect/Private connect – No impact is expected
Internet facing services & MCP to MCP Connections- No noticeable impact is expected however this is considered a high risk maintenance with possibility of brief latency and or packet loss during duration of maintenance window.

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform replacement of network component supporting Cloud and Managed Hosting Services. During the maintenance engineers, will be performing vendor recommended replacement of core routers. Routers will be replaced in rolling fashion starting with secondary device. . Note that Client CPNC VPN tunnels may not reestablish after fail-over until interesting traffic is sent across tunnel.

Change Reference Number: CHG0001032
Hong Kong (AP2,AP5, HKG01): Friday February 7th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 12 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jan 22, 20:21 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to address known performance and stability issues within the storage infrastructure. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0000686
Singapore (AP3/ AP11): Friday February 7th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 24 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jan 15, 16:37 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0001166
Johannesburg: (AF1,AF3,AF5): Friday February 7th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 5 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jan 28, 21:08 UTC
SCHEDULED MAINTENANCE: SINGAPORE (AP10) CLOUD INFRASTRUCTURE

Impact: No impact to clients expected.

Dear Client

On the dates listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud locations. This circuit is currently our secondary link engineers do not expect any impact to our clients.

Change Reference Number: CHG0001036
Singapore (AP10): Sunday February 9th 01:00 AM Japan Standard (8/2 16:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted on Jan 23, 22:37 UTC
Impact: No client impact expected, however high risk of disruptions to the following services. All services in following location, including but not limited to Cloud UI/API, Cloud and Manage Hosting Backup Services, CPNC, Cloud Services, and Managed Hosting Services.

Dear Client

On the dates and times listed below the Datacenter Vendor is performing power maintenance in our US EAST facility. This maintenance is needed to maintain proper power capacity for this facility. These power circuits support multiple devices in the location listed below. Although no impact to client services is expected, there is a high risk of impact to all services including but not limited to Cloud UI/API, Cloud and Manage Hosting Backup Services, Cloud Services, and Managed Hosting Services. Clients with custom solutions that do not have redundant power impacted by this change will be contacted directly by Service Delivery.

Change Reference Number: CHG0001178
US EAST (NA5, NA9, ASH02): Sunday February 9th 04:00 AM US Pacific Daylight Time (12:00 UTC)
Expected Total Duration: 12 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally
Posted on Jan 28, 20:59 UTC
We will be performing a major software upgrade to the CloudControl API infrastructure in the Israel (IL) Geographic Region on Tuesday February 11th during the normal software upgrade window for this region:

CloudControl Change Id: CCOCHANGE-118
Time: 11:00 PM Israel Standard (21:00 UTC)
Expected Total Duration: 2 hours downtime

This maintenance involves a series of OS patches and upgrades to the CloudControl infrastructure in this region.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Region during this window.
Posted on Jan 7, 18:13 UTC
SCHEDULED MAINTENANCE: US EAST (NA9) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to address known performance and stability issues within the storage infrastructure. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0001058
US East: (NA9): Tuesday February 11th 07:00 PM US Pacific Standard Time (12/2 03:00 UTC)
Expected Total Duration: 42 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jan 23, 22:22 UTC
Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to address known performance and stability issues within the storage infrastructure. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Cloud Services.

Change Reference Number: CHG0001130
New Zealand (AU11): Friday February 14th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 12 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted on Jan 28, 22:58 UTC
Past Incidents
Jan 29, 2020

No incidents reported today.

Jan 28, 2020
Completed - The scheduled maintenance has been completed.
Jan 28, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 20:00 UTC
Scheduled - SCHEDULED MAINTENANCE: EUROPE (ALL LOCATIONS) VPN INFRASTRUCTURE

Impact: No impact to our clients is expected.

Dear Client

This maintenance is needed to perform upgrades to VPN devices supporting the Geographic Region VPN for Europe and the Amsterdam Data Center VPN. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release. These devices are state-full fail-over engineers do not expect any disruption of VPN services. All other Europe Data Center VPN will still be available see link below for more details on Geographic VS Data Center VPN.

Change Reference Number: CHG0000692
Europe (All Locations): Tuesday January 28th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 3 Hour

Note this link below will provide info on Geographic VS Data Center VPN.
https://docs.mcp-services.net/display/CCD/How+to+Identify+the+VPN+URLs+relevant+for+your+Organization
Jan 22, 20:15 UTC
Completed - The scheduled maintenance has been completed.
Jan 28, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 12:00 UTC
Scheduled - SCHEDULED MAINTENANCE: ASIA PACIFIC (ALL LOCATIONS) VPN INFRASTRUCTURE

Impact: No impact to our clients is expected.

Dear Client

This maintenance is needed to perform upgrades to VPN devices supporting the Geographic Region VPN for Asia Pacific and Singapore Data Center VPN. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release. These devices are state-full fail-over engineers do not expect any disruption of VPN services. All other Asia Pacific Data Center VPN will still be available see link below for more details on Geographic VS Data Center VPN.


Change Reference Number: CHG0000665
Asia-Pacific (All Locations): Tuesday January 28th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 3 Hour

Note this link below will provide info on Geographic VS Data Center VPN.
https://docs.mcp-services.net/display/CCD/How+to+Identify+the+VPN+URLs+relevant+for+your+Organization
Jan 22, 19:35 UTC
Completed - The scheduled maintenance has been completed.
Jan 28, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 10:01 UTC
Scheduled - SCHEDULED MAINTENANCE: AUSTRALIA / NEW ZEALAND (ALL LOCATIONS) VPN INFRASTRUCTURE

Impact: No impact to our clients is expected.

Dear Client

This maintenance is needed to perform upgrades to VPN devices supporting the Geographic Region VPN for Australia/ New Zealand and the Data Center Location VPN for Sydney. During this maintenance, engineers will be upgrading Client to Site VPN devices to the latest vendor approved and tested IOS release. These devices are state-full fail-over, engineers do not expect any disruption of VPN services. Australia/New Zealand locations excluding Sydney MCPs, Private and Public, will have option to use Data Center Location VPN, see notes below for details.


Change Reference Number: CHG0000663
Australia/ New Zealand (All Locations): Tuesday January 28th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 4 Hour

Note this link below will provide info on Geographic VS Data Center VPN.
https://docs.mcp-services.net/display/CCD/How+to+Identify+the+VPN+URLs+relevant+for+your+Organization
Jan 22, 20:20 UTC
Completed - The scheduled maintenance has been completed.
Jan 28, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 10:00 UTC
Scheduled - We will be performing a major software upgrade to the CloudControl API infrastructure in the Australia (AU) Geographic Region on Tuesday January 28th during the normal software upgrade window for this region:

CloudControl Change Id: CCOCHANGE-116
Time: 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 2 hours downtime

This maintenance involves a series of OS patches and upgrades to the CloudControl infrastructure in this region.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Region during this window.
Jan 7, 17:53 UTC
Jan 27, 2020

No incidents reported.

Jan 26, 2020

No incidents reported.

Jan 25, 2020
Completed - The scheduled maintenance has been completed.
Jan 25, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 02:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0000847
Canada: (CA1, CA2): Friday January 24th 09:00 PM Eastern Standard Time (25/1 02:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jan 17, 22:38 UTC
Completed - The scheduled maintenance has been completed.
Jan 25, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 10:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to address known performance and stability issues within the storage infrastructure. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Cloud Services.

Change Reference Number: CHG0000804
Melbourne (AU10): Friday January 24th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 24 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jan 14, 22:28 UTC
Completed - The scheduled maintenance has been completed.
Jan 25, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 18:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to address known performance and stability issues within the storage infrastructure. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0000679
Johannesburg: (AF4): Friday January 24th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 7 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jan 8, 21:33 UTC
Completed - The scheduled maintenance has been completed.
Jan 25, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 20:00 UTC
Scheduled - Impact: The UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Network Maintenance Mode for duration of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0000546
Belgium (EU9): Friday January 24th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 4 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Dec 20, 22:20 UTC
Completed - The scheduled maintenance has been completed.
Jan 25, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 18:00 UTC
Update - Due to unforeseen circumstance change CHM123158505 is being rescheduled to January 24th.
Jan 9, 17:41 UTC
Update - Due to unforeseen circumstance change CHM123158505 is being rescheduled to January 10th.
Dec 12, 20:18 UTC
Scheduled - SCHEDULED MAINTENANCE: JOHANNESBURG (AF3,AF5) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHM123158505
Johannesburg: (AF3,AF5): Friday January 24th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Nov 20, 22:35 UTC
Jan 24, 2020
Completed - The scheduled maintenance has been completed.
Jan 24, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 18:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform repairs to the storage infrastructure supporting the CSfS Cloud Services. During this maintenance we will be performing repairs to storage devices to prevent unplanned outage. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client CSfS Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0000787
Johannesburg: (AF5): Friday January 24th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jan 14, 22:26 UTC
Completed - The scheduled maintenance has been completed.
Jan 24, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 12:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to address known performance and stability issues within the storage infrastructure. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0000662
Malaysia (AP13,AP14): Friday January 24th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 8 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jan 8, 21:24 UTC
Completed - The scheduled maintenance has been completed.
Jan 24, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 12:00 UTC
Scheduled - SCHEDULED MAINTENANCE: MALAYSIA (AP13, KUL01) CLOUD INFRASTRUCTURE

Impact: During fail-over there is high risk of brief packet loss and or latency maximum two fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.

Dear Client
On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to load balancer / firewall devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion. This maintenance requires up to two fail-overs. These are not state-full fail-overs so open connections will reset, and clients may see brief packet-loss and or latency during the fail-overs. In addition, during this maintenance the UI/API will be in Network Maintenance mode. See notes below for restrictions.

Change Reference Number: CHG0000756
Malaysia (AP13, KUL01): Friday January 24th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 4 Hour

Note: Network Maintenance Mode :

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jan 10, 23:20 UTC
Completed - The scheduled maintenance has been completed.
Jan 24, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 12:00 UTC
Update - Due to unforeseen circumstance previously scheduled change CHG0000293 has been rescheduled for January 24th. We apologize for any inconvenience this may cause.
Jan 9, 16:10 UTC
Scheduled - SCHEDULED MAINTENANCE: SINGAPORE (AP3,AP9) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Network Maintenance Mode for duration of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0000293
Singapore (AP3,AP9): Friday January 24th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 4 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Dec 18, 00:17 UTC
Completed - The scheduled maintenance has been completed.
Jan 24, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 10:00 UTC
Scheduled - SCHEDULED MAINTENANCE: SYDNEY (AU1, AU9, SYD01) INFRASTRUCTURE

Impact: No client impact expected, however low risk of disruptions to the following services. Cloud UI/API, Cloud Services for Microsoft, Cloud and Manage Hosting Backup Services, CPNC Direct Connect, Cloud Services, and Managed Hosting Services.

Dear Client

On the dates and times listed below Dimension Data will be performing power maintenance. Engineers need to redistribute power on network devices supporting CSFM, CPNC, Cloud and Managed Hosting infrastructure. Although no impact to client services is expected, there is a low risk impact to Cloud UI/API, Cloud Services for Microsoft (CSFM), Cloud and Manage Hosting Backup Services, Cloud Services, and Managed Hosting Services.

Change Reference Number: CHG0000725
Sydney (AU1,AU9,SYD01): Friday January 24th 09:00 PM Australia Eastern Daylight Time (10:00 UTC)
Expected Total Duration: 3 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally
Jan 9, 22:17 UTC
Jan 23, 2020
Completed - The scheduled maintenance has been completed.
Jan 23, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 21:01 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API and UI in all Geographic Regions on Thursday January 23rd, 2020 during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-273
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 15 minutes during a 60 minute window.

This minor software upgrade includes two improvements that target specific configurations, and a minor bug fix:
• Support for Non-Unique IP Addresses on Guest OS Customized Server deployments at some Data Center locations.
• The ability to enable the Snapshot Service on Cloud Servers that have empty SATA Controller(s), and related storage handling validation.
• Correction to an error message in a system API response.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API and UI will each be unavailable during the software upgrade for the duration listed above.
Jan 17, 17:04 UTC
Completed - The scheduled maintenance has been completed.
Jan 23, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 20:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API and UI in all Geographic Regions on Thursday January 23rd, 2020 during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-273
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 15 minutes during a 60 minute window.

This minor software upgrade includes two improvements that target specific configurations, and a minor bug fix:
• Support for Non-Unique IP Addresses on Guest OS Customized Server deployments at some Data Center locations.
• The ability to enable the Snapshot Service on Cloud Servers that have empty SATA Controller(s), and related storage handling validation.
• Correction to an error message in a system API response.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API and UI will each be unavailable during the software upgrade for the duration listed above.
Jan 17, 17:02 UTC
Completed - The scheduled maintenance has been completed.
Jan 23, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 18:01 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API and UI in all Geographic Regions on Thursday January 23rd, 2020 during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-273
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 15 minutes during a 60 minute window.

This minor software upgrade includes two improvements that target specific configurations, and a minor bug fix:
• Support for Non-Unique IP Addresses on Guest OS Customized Server deployments at some Data Center locations.
• The ability to enable the Snapshot Service on Cloud Servers that have empty SATA Controller(s), and related storage handling validation.
• Correction to an error message in a system API response.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API and UI will each be unavailable during the software upgrade for the duration listed above.
Jan 17, 17:01 UTC
Completed - The scheduled maintenance has been completed.
Jan 23, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 12:01 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API and UI in all Geographic Regions on Thursday January 23rd, 2020 during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-273
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 15 minutes during a 60 minute window.

This minor software upgrade includes two improvements that target specific configurations, and a minor bug fix:
• Support for Non-Unique IP Addresses on Guest OS Customized Server deployments at some Data Center locations.
• The ability to enable the Snapshot Service on Cloud Servers that have empty SATA Controller(s), and related storage handling validation.
• Correction to an error message in a system API response.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API and UI will each be unavailable during the software upgrade for the duration listed above.
Jan 17, 17:00 UTC
Completed - The scheduled maintenance has been completed.
Jan 23, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 11:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API and UI in all Geographic Regions on Thursday January 23rd, 2020 during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-273
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 15 minutes during a 60 minute window.

This minor software upgrade includes two improvements that target specific configurations, and a minor bug fix:
• Support for Non-Unique IP Addresses on Guest OS Customized Server deployments at some Data Center locations.
• The ability to enable the Snapshot Service on Cloud Servers that have empty SATA Controller(s), and related storage handling validation.
• Correction to an error message in a system API response.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API and UI will each be unavailable during the software upgrade for the duration listed above.
Jan 17, 16:59 UTC
Completed - The scheduled maintenance has been completed.
Jan 23, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 10:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API and UI in all Geographic Regions on Thursday January 23rd, 2020 during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-273
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 15 minutes during a 60 minute window.

This minor software upgrade includes two improvements that target specific configurations, and a minor bug fix:
• Support for Non-Unique IP Addresses on Guest OS Customized Server deployments at some Data Center locations.
• The ability to enable the Snapshot Service on Cloud Servers that have empty SATA Controller(s), and related storage handling validation.
• Correction to an error message in a system API response.

During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API and UI will each be unavailable during the software upgrade for the duration listed above.
Jan 17, 16:57 UTC
Completed - The scheduled maintenance has been completed.
Jan 23, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 10:00 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API and UI in all Geographic Regions on Thursday January 23rd, 2020 during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-273
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region

Expected Total Duration: 15 minutes during a 60 minute window.

This minor software upgrade includes two improvements that target specific configurations, and a minor bug fix:
• Support for Non-Unique IP Addresses on Guest OS Customized Server deployments at some Data Center locations.
• The ability to enable the Snapshot Service on Cloud Servers that have empty SATA Controller(s), and related storage handling validation.
• Correction to an error message in a system API response.


During the software upgrade, all Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API and UI will each be unavailable during the software upgrade for the duration listed above.
Jan 17, 16:54 UTC
Jan 22, 2020
Completed - The scheduled maintenance has been completed.
Jan 22, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 05:00 UTC
Scheduled - Impact: No impact to clients expected.

Dear Client

Engineers have identified an issue with our Primary Network device that manages global communication between MCP Locations. In order to prevent unplanned outage, engineers will be failing over this service at the time listed below to secondary device. Engineers do not expect any impact to our clients, however this is considered a medium risk maintenance. The following services and or traffic are at risk of latency and or brief disruptions.

• Cloud UI/API
• Client MCP 1.0 to MCP 1.0 internal IPV4 communication. ( This is only traffic traversing to another MCP. Traffic within the MCP or destined for internet will not be impacted.)
• Client MCP 2.0 to MCP 2.0 internal IPV6 communication. (This is only traffic traversing to another MCP. Traffic within the MCP or destined for internet will not be impacted.)

This maintenance does not impact client cloud networks traffic internally, network traffic to the internet, or network traffic to CPNC connections.

Change Reference Number: CHG0000997
GLOBAL (ALL LOCATIONs) Tuesday January 21st 09:00 PM US Pacific Standard Time (22/1 05:00 UTC)
Expected Total Duration: 5 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jan 22, 00:06 UTC
Jan 21, 2020
Completed - The scheduled maintenance has been completed.
Jan 21, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 05:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform replacement of network component supporting Cloud and Managed Hosting services, to prevent unplanned outage.. This is a switch device and all connections are redundant on second switch. Although this should be a no impact change , there is a low risk of brief latency and or packet loss during switch fail-over for both Cloud and Managed Hosting services.

Change Reference Number: CHG0000462
US West: (NA3,NA12): Monday January 20th 09:00 PM US Pacific Standard Time (21/1 05:00 UTC)
Expected Total Duration: 5 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jan 14, 21:41 UTC
Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020
Completed - The scheduled maintenance has been completed.
Jan 18, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 05:00 UTC
Scheduled - Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform repairs to the storage infrastructure supporting Cloud Services. During this maintenance we will be rebooting errored storage device to recover alerts. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0000716
US East: (NA9): Friday January 17th 09:00 PM US Pacific Standard Time (18/1 05:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Jan 14, 21:43 UTC
Completed - The scheduled maintenance has been completed.
Jan 18, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 20:00 UTC
Scheduled - SCHEDULED MAINTENANCE: FRANKFURT (EU6) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Network Maintenance Mode for duration of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0000424
Frankfurt (EU6): Friday January 17th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 4 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Dec 19, 21:16 UTC
Completed - The scheduled maintenance has been completed.
Jan 18, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 18:00 UTC
Scheduled - SCHEDULED MAINTENANCE: JOHANNESBURG (AF3,AF5) INFRASTRUCTURE MAINTENANCE

Impact: No impact to clients is expected

Dear Client

On the date listed below engineers will be performing scheduled maintenance in the location listed below. This maintenance is necessary to perform upgrades to the storage infrastructure supporting the Dimension Data Cloud Services. During this maintenance we will be upgrading storage devices to the latest vendor approved and tested OS release. Although this type of maintenance has been performed in the past without impact, there is a low risk of latency and service disruption to Client Cloud Servers. The Admin UI/API and Community will remain available.

Change Reference Number: CHG0000261
Johannesburg: (AF3,AF5): Friday January 17th 08:00 PM South Africa Standard Time (18:00 PM UTC)
Expected Total Duration: 6 Hours

Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Dec 16, 12:31 UTC
Jan 17, 2020
Completed - The scheduled maintenance has been completed.
Jan 17, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 19:00 UTC
Scheduled - SCHEDULED MAINTENANCE: ISRAEL (IL2) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Network Maintenance Mode for duration of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0000428
Israel (IL2): Friday January 17th 09:00 PM Israel Standard Time (19:00 UTC)
Expected Total Duration: 4 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Dec 18, 00:14 UTC
Completed - The scheduled maintenance has been completed.
Jan 17, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 12:00 UTC
Scheduled - Impact: The UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Network Maintenance Mode for duration of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0000552
Singapore (AP7): Friday January 17th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 4 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Dec 20, 22:15 UTC
Completed - The scheduled maintenance has been completed.
Jan 17, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 12:00 UTC
Scheduled - SCHEDULED MAINTENANCE: SINGAPORE (AP10) CLOUD INFRASTRUCTURE MAINTENANCE

Impact: The UI/API will be in Network Maintenance Mode for duration of maintenance see note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance, we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Network Maintenance Mode for duration of maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHG0000430
Singapore (AP10): Friday January 17th 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 4 Hours

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Dec 18, 00:16 UTC
Completed - The scheduled maintenance has been completed.
Jan 17, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 20:01 UTC
Scheduled - Impact: No impact to our clients is expected.

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to move Europe Geographic Region VPN and the Amsterdam Data Center Location VPN services from MCP1.0 to MCP2.0. During the move EU Geographic Region VPN and Amsterdam Data Center VPN Services will go down for up to 15 minutes, all other Europe Data Center Locations will still be available. See notes below for more details on VPN Services.

Change Reference Number: CHG0000666
Europe (All Locations): Wednesday January 16th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 5 Hour

Note this link below will provide info on Geographic VS Data Center VPN.
https://docs.mcp-services.net/display/CCD/How+to+Identify+the+VPN+URLs+relevant+for+your+Organization
Jan 7, 21:07 UTC
Completed - The scheduled maintenance has been completed.
Jan 17, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 20:01 UTC
Scheduled - EMERGENCY MAINTENANCE: AMSTERDAM (EU1,EU7, AMS01) INFRASTRUCTURE

Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform replacement of network component supporting Cloud and Managed Hosting services, to prevent unplanned outage. This is a switch device and all connections are redundant on second switch. Although this should be a no impact change , there is a medium risk of brief latency and or packet loss during switch fail-over for both Cloud and Managed Hosting services.

Change Reference Number: CHM123230145
Amsterdam (EU1,EU7, AMS01): Thursday January 16th 09:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 4 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jan 10, 00:30 UTC
Jan 16, 2020
Completed - The scheduled maintenance has been completed.
Jan 16, 20:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 20:01 UTC
Update - The upgrade now includes UI changes so both UI an API will be unavailable during the event.
Jan 16, 09:06 UTC
Update - Due to production issues with a private location in the EU Geographic Region, the EU release will be delayed a week to January 16th. All other regions will be continue to be upgraded on January 9th.
Jan 7, 14:35 UTC
Scheduled - We will be performing a minor software upgrade to the CloudControl API in all Geographic Regions on Thursday January 9th during the normal software upgrade window in each region:

CloudControl Software Change Id: CCCHANGE-271
Time: See Software Upgrade Maintenance Schedule at https://docs.mcp-services.net/x/AQMu for the specific windows in each Geographic Region
Expected Total Duration: 15 minutes

This minor API software upgrade prepares the system for an upgrade to the DRS infrastructure.

During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above. The CloudControl UI will remain available but will be unable to process requests in the affected Geographic Regions during their windows.
Dec 19, 22:39 UTC
Completed - The scheduled maintenance has been completed.
Jan 16, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 10:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform replacement of network component supporting Cloud and Managed Hosting services, to prevent unplanned outage.. This is a switch device and all connections are redundant on second switch. Although this should be a no impact change , there is a low risk of brief latency and or packet loss during switch fail-over for both Cloud and Managed Hosting services.

Change Reference Number: CHG0000461
Melbourne (AU2, AU10, MEL01): Thursday January 16th 09:00 PM Australia Eastern Daylight (10:00 UTC)
Expected Total Duration: 5 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jan 9, 19:52 UTC
Completed - The scheduled maintenance has been completed.
Jan 16, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 05:00 UTC
Scheduled - Impact: No impact to our clients is expected

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform replacement of network component supporting Cloud and Managed Hosting services, to prevent unplanned outage.. This is a switch device and all connections are redundant on second switch. Although this should be a no impact change , there is a low risk of brief latency and or packet loss during switch fail-over for both Cloud and Managed Hosting services.

Change Reference Number: CHG0000463
US West: (NA3,NA12): Wednesday January 15th 09:00 PM US Pacific Standard Time (16/1 05:00 UTC)
Expected Total Duration: 5 Hour

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Jan 8, 21:54 UTC
Jan 15, 2020
Completed - The scheduled maintenance has been completed.
Jan 15, 21:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 21:38 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 15, 21:46 UTC
Scheduled - On January 14th 2020, we will be removing Windows 2008 images that are at the end of their support cycle.

CloudControl Change Id: IMG-185
Time: OS Images will be removed sometime during January 14th in each location
Expected Total Duration: None - the images will simply be removed from the UI and API

The Windows 2008 images that are being retired are:

Win2008 Ent 32-bit 2 CPU"
Win2008 Ent 64-bit 2 CPU
Win2008 Std 32-bit 2 CPU
Win2008 Std 64-bit 2 CPU
Win2008 R2 DC 64-bit 2 CPU
Win2008 R2 Ent 2 CPU
Win2008 R2 Ent with MS SQL 2012 Ent
Win2008 R2 Ent with MS SQL 2012 Std
Win2008 R2 Ent with MS SQL 2008 R2 Ent
Win2008 R2 Ent with MS SQL 2008 R2 Std
Win2008 R2 Std 2 CPU

Retired means that these OS Images will no longer be available to deploy from our Images and Applications Dashboard described in:

Navigating the Images and Applications Dashboard - https://docs.mcp-services.net/x/iwwu

This change does NOT impact existing Client Images. If you wish to continue using these images, please create your own Client Image prior to the decommission as described in:

How to Clone a Cloud Server to Create a Client Image - https://docs.mcp-services.net/x/pwMk

The CloudControl UI, API, and all existing Cloud Servers are unaffected by this change. This announcement is for informational purposes prior to OS Image removal.
Nov 15, 21:41 UTC