Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 24, 2017 - 12:00 UTC
Update
Update: Given the potential impact of this maintenance, we have moved change to 3 hours later. New notification is below.
EMERGENCY MAINTENANCE: TOKYO (AP1/AP4) CPNC INFRASTRUCTURE
Impact: CPNC Site to Site VPN and Direct Connect Clients without the High Availability option could see up to 4 hour outage to their CPNC connections. CPNC clients with the High Availability option may see brief latency during fail-over.
Dear Client
On the date listed below engineers will be performing Emergency Maintenance in the following cloud location. Engineers have identified an issue impacting subset of clients on the primary CPNC device. Engineers will be failing over clients with HA option to the secondary device while performing troubleshooting steps on the primary device. CPNC clients without the High Availability service could see up to 4 hours of service disruptions depending on level of troubleshooting needed to resolve issue. CPNC clients with the High Availability option may see brief latency during fail-over of services.
Change Reference Number: CHM114114730
Tokyo (AP1/AP4) : Saturday March 25th 12:00 AM Japan Standard (15:00 UTC)
Expected Total Duration: 4 Hours
Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.
Posted Mar 23, 2017 - 20:26 UTC
Scheduled
EMERGENCY MAINTENANCE: TOKYO (AP1/AP4) CLOUD INFRASTRUCTURE
Impact: CPNC Site to Site VPN and Direct Connect Clients without the High Availability option could see up to 4 hour outage to their CPNC connections. CPNC clients with the High Availability option may see brief latency during fail-over.
Dear Client
On the date listed below engineers will be performing Emergency Maintenance in the following cloud location. Engineers have identified an issue impacting subset of clients on the primary CPNC device. Engineers will be failing over clients with HA option to the secondary device while performing troubleshooting steps on the primary device. CPNC clients without the High Availability service could see up to 4 hours of service disruptions depending on level of troubleshooting needed to resolve issue. CPNC clients with the High Availability option may see brief latency during fail-over of services.
Change Reference Number: CHM114114730
Tokyo (AP1/AP4) : Friday March 24h 09:00 PM Japan Standard (12:00 UTC)
Expected Total Duration: 4 Hours
Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally.