Dimension Data CloudControl API Major Impact Software Upgrade and Encryption Change (AU Geo)
Scheduled for Apr 29, 11:00 - 21:00 UTC
Scheduled
We will be performing a major impact software upgrade to the CloudControl API in the Australia Geographic Region on Monday April 29th starting at the normal software upgrade window:

CloudControl Software Change Id: CCOCHANGE-95
Date: Monday April 29, 2019
Time: 09:00 PM Australia Eastern Standard (11:00 UTC)
Expected Total Duration: 10 hours

This major impact software upgrade involves migrating the CloudControl API and FTPS infrastructure supporting the Australia (AU) Geographic Region from the AU1 (Sydney MCP 1.0) infrastructure to the AU9 (Sydney MCP 2.0) infrastructure.

The impacts of this change are as follows:

1) At the start of the maintenance window, the CloudControl API will be put into maintenance. All Cloud Servers and Networks you've deployed will be unaffected. However, the CloudControl API will be unavailable during the software upgrade for the duration listed above.

2) The CloudControl UI will remain available but will be unable to process requests in the Australia Geographic Region during the window. Requests for other Geographic Regions will NOT be affected - only requests for the Australia Geographic Region will be affected.

3) When the maintenance is over, the CloudControl API and FTPS servers will be answering on new IP addresses in the AP9 location. DNS records will be updated in conjunction with the change but if users have hard-coded the CloudControl API IP addresses, implemented firewall rules controlling access to the API address, or maintain their own DNS mappings that will not pick up the Public DNS change, they will need to update those IP references to support the new IP address after the migration. The specific IP changes that will be made are:

https://api-au.dimensiondata.com moving from 103.23.112.222 to 168.128.32.98
ftp://ftps-au.cloud-vpn.net/ moving from 103.23.112.202 to 168.128.32.100

4) In conjunction with the migration, the CloudControl API is ceasing support for a subset of legacy, insecure cipher suites. We are also deprecating other cipher suites for which we will cease support on June 1, 2019. For details, see the following article:

CloudControl API Encryption Standards and Migration Changes - https://docs.mcp-services.net/x/CAGZ

Please contact us if you have questions about this migration.
Posted 15 days ago. Apr 05, 2019 - 17:04 UTC
This scheduled maintenance affects: AU - New Zealand (Public CaaS AU8, Public CaaS AU11), AU - Melbourne (Public CaaS AU2, Public CaaS AU10), AU - Sydney (Public CaaS AU1, Public CaaS AU6, Public CaaS AU9), and Dimension Data CaaS Portal AU.