EMERGENCY MAINTENANCE: EUROPE (ALL LOCATIONS) CLOUD INFRASTRUCTURE MAINTENANCE
Scheduled Maintenance Report for Dimension Data Public Cloud Status
Completed
Maintenance has been completed. Systems are up and operational.
Posted 2 days ago. Apr 17, 2019 - 21:00 UTC
Update
Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted 2 days ago. Apr 17, 2019 - 20:58 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 2 days ago. Apr 17, 2019 - 20:00 UTC
Scheduled
EMERGENCY MAINTENANCE: EUROPE (ALL LOCATIONS) CLOUD INFRASTRUCTURE MAINTENANCE
Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance window. See note below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is necessary to perform changes to hypervisor infrastructure supporting the cloud. During this maintenance, we will be making changes to hypervisor management servers to eliminate risk of potential future unplanned disruption of service. The Cloud UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance. See the note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM121148939
Europe (EU-All Locations): Wednesday April 17th 10:00 PM Central European Time (20:00 UTC)
Expected Total Duration: 2 Hours
Note: Hypervisor Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.

2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.

3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.

4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.

5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted 3 days ago. Apr 17, 2019 - 16:11 UTC
This scheduled maintenance affected: EU - Amsterdam (Managed Hosting AMS01, Public CaaS EU1, Public CaaS EU7, Cloud Backups, Cloud Monitoring, Cloud NAS, CPNC), EU - Germany (Managed Hosting FRA01, Public CaaS EU6, Cloud Backup, Cloud Monitoring, Cloud NAS, CPNC), EU - United Kingdom (Managed Hosting LHR02, Managed Hosting LHR03, Public CaaS EU2, Public CaaS EU8, Cloud Backup, Cloud Monitoring, Cloud NAS, CPNC, CSfM EU2, EMaaS EU8, Services Portal EU2), and EU - Belgium (CaaS EU9, CPNC).