Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 22, 2018 - 11:01 UTC
Update
Due to unforeseen circumstance the following change has been moved from June 8th to Jun 22nd
Posted May 31, 2018 - 19:19 UTC
Scheduled
Impact: CPNC IPSEC/Direct Connect/Private Connect clients without the High Availability option will see downtime for up to 30 minutes during reload of router. All other client traffic is expected to not be impacted, however there will be high risk of brief latency and or packet-loss during ISP fail-overs.
Dear Client
On the date listed below engineers will be performing maintenance in the following cloud and manage hosting locations. Engineers have identified a potential issue with primary router in this location. Per vendor recommendation we will be upgrading device to new IOS. Prior to upgrade engineers will fail-over to secondary router. This is a high risk maintenance with the possibility of brief latency and or packet loss during fail-over for all client internet traffic. During the upgrade of the primary router CPNC (IPSEC, Direct Connect, and Private Connect) clients without the High Availability option will have service down for up to 30 minutes.
Change Reference Number: CHM118180582 Melbourne (AU2, AU10, MEL01): Friday June 22nd 09:00 PM Australia Eastern Standard Time (11:00 UTC) Expected Total Duration: 3 Hours
Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.