Scheduled Maintenance Report for Dimension Data Public Cloud Status
The scheduled maintenance has been completed.
Posted Jul 12, 2019 - 23:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 12, 2019 - 19:00 UTC
Dear Client,
Due to an unexpected hardware failure this morning the follow maintenance CHM121792642 impact has to be modified for us to complete below change and address the failure. The Cloud/UI will now be put into Network Maintenance mode for the duration of the change window see note below for details. No impact to client cloud servers or networks is expected.

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.
Posted Jul 12, 2019 - 17:03 UTC
Impact: No client impact is expected.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud and manage hosting locations. Engineers have identified a potential issue with secondary router in this location. Per vendor recommendation we will be upgrading device to new IOS. This device is currently serving secondary role. There is no expectation of impact to our clients.

Change Reference Number: CHM121792642
Frankfurt (EU6,FRA01): Friday July 12th 09:00 PM Central European Standard (19:00 UTC)
Expected Total Duration: 4 Hours

Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted Jun 30, 2019 - 23:52 UTC
This scheduled maintenance affected: EU - Germany (Managed Hosting FRA01, Public CaaS EU6, CPNC).