SCHEDULED MAINTENANCE: NORTH AMERICA (ALL LOCATIONS) VPN INFRASTRUCTURE
Scheduled Maintenance Report for Dimension Data Public Cloud Status
Completed
The scheduled maintenance has been completed.
Posted Dec 07, 2019 - 09:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 07, 2019 - 05:00 UTC
Update
Update: CHM123099880 please note ip address for na.cloud-vpn.net IP will change from 168.143.80.196. to 162.216.168.196 during the change window.
Posted Nov 26, 2019 - 16:19 UTC
Scheduled
SCHEDULED MAINTENANCE: NORTH AMERICA (ALL LOCATIONS) VPN INFRASTRUCTURE

Impact: Low risk of brief disruption of Geographic Region VPN traffic. In addition, the UI/API will be in Network Maintenance Mode for duration of maintenance on all AP MCP 2.0 locations Public and Private. See notes below for restrictions.

Dear Client

On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to move Geographic Region VPN services to new location. During this move clients may see brief disruption of Geographic Region Vpn traffic, however there is no impact expected to Data Center Location VPN traffic. See note below on difference between the two. There will be no impact to client Cloud Servers or networks, the UI/ApI will be in Network Maintenance Mode for duration of maintenance on all NA MCP 2.0 locations.

Change Reference Number: CHM123099880
North America (All Locations): Friday December 6th 09:00 PM US Pacific Standard Time (7/12 05:00 UTC)
Expected Total Duration: 4 Hour

Note: Geographic Region VPN and Data Center Location VPN - https://docs.mcp-services.net/display/CCD/How+to+Identify+the+VPN+URLs+relevant+for+your+Organization

Note: Network Maintenance Mode:

1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.
2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API.
3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.
4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.
Posted Nov 20, 2019 - 21:51 UTC
This scheduled maintenance affected: NA - US East (Managed Hosting ASH01, Managed Hosting ASH02, Managed Hosting PCI01, Public CaaS NA1, Public CaaS NA5, Public CaaS NA9, Cloud Backup, Cloud NAS, Cloud Monitoring, CPNC, CSfM NA5, EMaaS NA9, Hosted UC NA9, Services Portal NA5), NA - US West (Managed Hosting SJC03, Managed Hosting - SNU01, Managed Hosting PCI02, Public CaaS - NA3, Public CaaS - NA12, Cloud Backup, Cloud Monitoring, Cloud NAS, CPNC, CSfM - NA3), and Dimension Data Public CaaS Portal NA.