Connectivity issue for application -ITSM

Incident Report for NTT Ltd. Cloud

Resolved

This Incident was resolved

Posted Feb 07, 2018 - 12:47 UTC

Monitoring

Dimension Data ticketing system is back online now and we will continue to address the problem's reported to us via ticketing system.

Posted Jan 16, 2018 - 06:06 UTC

Update

Technical teams have made some progress in investigating the issue, however ticketing system still continues to be inaccessible. Until tool is back up , we request you to please contact NOC directly over the phone if you need to report any problem. Thank you for your patience.

Posted Jan 16, 2018 - 04:43 UTC

Investigating

Dear Clients,

Dimension Data is currently experiencing issues with internal tools, hence we may not be able to respond to tickets. Technical teams have been involved to investigate the issue further, meanwhile if you want immediate assistance, please reach out to NOC via phone.

Posted Jan 16, 2018 - 02:29 UTC

This incident affected: IT & Operational Systems.