Urgent Update: Due to unexpected issues primary core router is not coming online after vendor maintenance. Engineers will be doing a reload of the primary core router at 5:20 AM AEST to correct issue. During reload IPSEC CPNC Clients without the HA option will see their VPN tunnels go down for duration of reload up to 10 minutes. All other client traffic should not be impacted. Apologies for any inconvenience this may cause.
Posted May 24, 2019 - 18:57 UTC
Update
Due to unexpected issues this change is being extend by 2 hours. No change in risk or impact is expected.
Posted May 24, 2019 - 17:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 24, 2019 - 11:00 UTC
Scheduled
Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.
Dear Client
On the date listed below the Internet Service Provider for the following location will be performing emergency network maintenance. The ISP will be performing upstream cable. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the maintenance window.
Change Reference Number: CHM121471078 Sydney (AU1,AU6,AU9,SYD01): Friday May 24th 09:00 PM Australia Eastern Standard Time (11:00 UTC) Expected Total Duration: 7 Hours
Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted May 23, 2019 - 22:33 UTC
This scheduled maintenance affected: AU - Sydney (NTT Cloud AU1, NTT Cloud AU6, NTT Cloud AU9).