Impact: CPNC IPSEC clients without the High Availability option will see downtime for up to 30 minutes while primary device is rebooted. CPNC IPsec customer with High Availability option may experience brief latency and or packet loss during failover. CPNC direct connect/Private connect – No impact is expected Internet facing services & MCP to MCP Connections- No noticeable impact is expected however this is considered a high risk maintenance with possibility of brief latency and or packet loss during duration of maintenance window.
On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform patch of network component supporting Cloud and Managed Hosting Services. During the maintenance engineers, will be performing vendor recommended patching of core routers. This patch is to address bug that may cause unplanned outages . Note that Client VPN tunnels may not reestablish after fail-over until interesting traffic is sent across tunnel.
Change Reference Number: CHM121803707 US EAST (ASH02,NA5,NA9): Friday October 11th 09:00 PM US Pacific Daylight Time (12/10 04:00 UTC) Expected Total Duration: 4 Hour
Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted 23 days ago. Aug 30, 2019 - 00:12 UTC
This scheduled maintenance affects: NA - US East (Managed Hosting ASH02, Public CaaS NA5, Public CaaS NA9).