Impact: CPNC IPSEC/Datacenter Inter Connect/Private Connect clients without the High Availability option will see downtime for up to 15 minutes during reload of router. All other client traffic is expected to not be impacted, however there will be medium risk of brief latency and or packet-loss during fail-overs.
Dear Client
On the date listed below engineers will be performing maintenance in the following cloud location. Engineers will be updating primary and secondary core router to vendor approved and tested IOS release. This is a medium risk maintenance with the possibility of brief latency and or packet loss. During the reload of the primary router CPNC IPSEC, Direct, and Private Connect clients without the High Availability option will have service down for up to 15 minutes.
Change Reference Number: CHM122575286 Singapore (AP10): Friday December 13th 09:00 PM Japan Standard (12:00 UTC) Expected Total Duration: 4 Hours
Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.