Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 21, 2020 - 12:00 UTC
Update
Due to unexpected issues maintenance CHG0001032 scheduled for February 14th is being moved to February 21st.
Posted Feb 13, 2020 - 17:03 UTC
Scheduled
SCHEDULED MAINTENANCE: HONG KONG (AP2,AP5, HKG01) INFRASTRUCTURE
Impact: CPNC IPSEC clients without the High Availability option will see downtime for up to 30 minutes while primary device is replaced. CPNC IPsec customer with High Availability option may experience brief latency and or packet loss during fail-over. CPNC direct connect/Private connect – No impact is expected Internet facing services & MCP to MCP Connections- No noticeable impact is expected however this is considered a high risk maintenance with possibility of brief latency and or packet loss during duration of maintenance window.
Dear Client
On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform replacement of network component supporting Cloud and Managed Hosting Services. During the maintenance engineers, will be performing vendor recommended replacement of core routers. Routers will be replaced in rolling fashion starting with secondary device. . Note that Client CPNC VPN tunnels may not reestablish after fail-over until interesting traffic is sent across tunnel.
Change Reference Number: CHG0001032 Hong Kong (AP2,AP5, HKG01): Friday February 21st 09:00 PM Japan Standard (12:00 UTC) Expected Total Duration: 12 Hour
Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted Feb 10, 2020 - 17:33 UTC
This scheduled maintenance affected: AP - Hong Kong (NTT Cloud AP2, NTT Cloud AP5).