Scheduled Maintenance Report for Dimension Data Public Cloud Status
The scheduled maintenance has been completed.
Posted Jul 13, 2019 - 12:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 13, 2019 - 04:00 UTC
Impact: The UI/API will be in Hypervisor Maintenance Mode for the duration of maintenance window. See note below for restrictions. There will be no impact to client cloud servers.

Dear Client

On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to perform patching of the infrastructure supporting the cloud UI/API. During this maintenance we will be upgrading infrastructure devices to the latest vendor approved and tested OS patches. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of the maintenance see note below for client restrictions. Deployed client cloud servers will continue to function without interruption.

Change Reference Number: CHM121578755
North America (NA-All Locations): Friday July 12th 09:00 PM US Pacific Daylight Time (13/7 04:00 UTC)
Expected Total Duration: 8 Hours

Note: Hypervisor Maintenance Mode:
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.
2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.
3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change.
4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.
5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers.

This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted Jun 24, 2019 - 20:14 UTC
This scheduled maintenance affected: NA - US West (Managed Hosting SJC03, Managed Hosting - SNU01, Managed Hosting PCI02, Public CaaS - NA3, Public CaaS - NA12, Cloud Backup, Cloud Monitoring, Cloud NAS, CPNC, CSfM - NA3), NA - US East (Managed Hosting ASH01, Managed Hosting ASH02, Managed Hosting PCI01, Public CaaS NA1, Public CaaS NA5, Public CaaS NA9, Cloud Backup, Cloud NAS, Cloud Monitoring, CPNC, CSfM NA5, EMaaS NA9, Hosted UC NA9, Services Portal NA5), and Dimension Data Public CaaS Portal NA.