Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 24, 2020 - 12:00 UTC
SCHEDULED MAINTENANCE: MALAYSIA (AP13, KUL01) CLOUD INFRASTRUCTURE
Impact: During fail-over there is high risk of brief packet loss and or latency maximum two fail-overs. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.
Dear Client On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to load balancer / firewall devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion. This maintenance requires up to two fail-overs. These are not state-full fail-overs so open connections will reset, and clients may see brief packet-loss and or latency during the fail-overs. In addition, during this maintenance the UI/API will be in Network Maintenance mode. See notes below for restrictions.
Change Reference Number: CHG0000756 Malaysia (AP13, KUL01): Friday January 24th 09:00 PM Japan Standard (12:00 UTC) Expected Total Duration: 4 Hour
Note: Network Maintenance Mode :
1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below. 2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. 3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally. 4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.
This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.
Posted Jan 10, 2020 - 23:20 UTC
This scheduled maintenance affected: AP - Malaysia (Managed Hosting KUL01, Public CAAS AP13).