tag:cloud-status.cloud-services.ltd,2005:/historyNTT Ltd. Cloud Status - Incident History2024-03-29T05:23:37ZNTT Ltd. Cloudtag:cloud-status.cloud-services.ltd,2005:Incident/197544792024-01-18T20:14:30Z2024-01-18T20:14:30ZCloudControl API Emergency Software Upgrade (EU Geo)<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>20:14</var> UTC</small><br><strong>Completed</strong> - Change implemented and verified.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>20:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>16:47</var> UTC</small><br><strong>Scheduled</strong> - We will be performing a minor emergency software upgrade to the CloudControl API in the EU Geographic Region on Thursday January 18th during the normal software upgrade window.<br /><br />CloudControl Software Change Id: CCCHANGE-303<br />Europe: 09:00 PM Central European Standard (20:00 UTC)<br />Expected Total Duration: API for 10 minutes within a 60 minute window<br /><br />This minor software upgrade is designed to address an issue with the UI two factor authentication service.<br /><br />During the software upgrade, all Cloud Servers and Network assets you've deployed will be unaffected. However, the CloudControl UI and API will be unavailable during the software upgrade for the durations listed above, preventing management of assets during the window.</p>tag:cloud-status.cloud-services.ltd,2005:Incident/187457082023-10-13T07:00:41Z2023-10-13T07:00:41ZEMERGENCY MAINTENANCE: CANADA (CA02, YYZ01) INFRASTRUCTURE<p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>17:28</var> UTC</small><br><strong>Scheduled</strong> - EMERGENCY MAINTENANCE: CANADA (CA2), YYZ01) INFRASTRUCTURE <br /><br />Impact: No impact to our network is expected<br /><br />Dear Client<br /><br />On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform replacement of network component supporting cloud services. This switch is part of an HA pair and traffic is expected to switch to other node with no impact to network traffic. Typically this is considered a low risk maintenance, however during that last attempt to replace this hardware, we received a defective switch that caused traffic lost post its replacement. We have reclassified change as a medium risk, with potential for brief packet-loss. <br /><br />Change Reference Number: CHG0245695<br />Canada: (CA2): Thursday October 11th 09:00 PM Eastern Daylight Time (12/10 01:00 UTC)<br />Expected Total Duration: 6 Hour <br /><br />Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.</p>tag:cloud-status.cloud-services.ltd,2005:Incident/186221412023-09-27T22:01:29Z2023-09-27T22:01:29ZEMERGENCY MAINTENANCE: CANADA (CA02, YYZ01) INFRASTRUCTURE<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>22:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>14:02</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>13:50</var> UTC</small><br><strong>Scheduled</strong> - EMERGENCY MAINTENANCE: CANADA (CA02, YYZ01) INFRASTRUCTURE <br /><br />Impact: No impact to our clients is expected<br /><br />Dear Client<br /><br />On the date listed below engineers will be performing maintenance in the following locations. This maintenance is needed to perform replacement of network component supporting cloud services, to prevent unplanned outage. This is a switch device and all connections are redundant on second switch. Although this should be a no impact change , there is a medium risk of brief latency and or packet loss during switch fail-over for both cloud and managed hosting services.<br /><br />Change Reference Number: CHG0023167<br />Canada (CA2,YYZ01) Thursday September 27th 10:00 AM Eastern Daylight Time (27/9 14:00 UTC) <br />Expected Total Duration: 8 Hours <br /><br />Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.</p>tag:cloud-status.cloud-services.ltd,2005:Incident/178916562023-07-25T20:01:16Z2023-07-25T20:01:16ZSCHEDULED MAINTENANCE: SINGAPORE (AP3,AP9) CLOUD INFRASTRUCTURE<p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>20:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>17:45</var> UTC</small><br><strong>Scheduled</strong> - SCHEDULED MAINTENANCE: SINGAPORE (AP3,AP9) CLOUD INFRASTRUCTURE <br /><br />Impact: No impact to clients expected. There is a medium risk of brief periods of network latency.<br /><br />Dear Client<br /><br />On the date listed below the Internet Service Provider for the following location will be performing network maintenance. The ISP will be performing software upgrades to upstream routers supplying internet access to the below cloud location. Engineers will be failing traffic over to a redundant connection, prior to the maintenance. This type of maintenance has been performed in the past without impact to traffic, however there is a medium risk of brief latency and or packet loss during the maintenance window. <br /><br />Change Reference Number: CHG0025370<br />Singapore (AP3,AP9): Wednesday 26 12:00 AM Singapore (25/7 16:00 UTC)<br />Expected Total Duration: 4 Hours <br /><br />Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.</p>tag:cloud-status.cloud-services.ltd,2005:Incident/174254272023-06-10T08:00:04Z2023-06-10T08:00:04ZSCHEDULED MAINTENANCE: US EAST (NA9) CLOUD INFRASTRUCTURE MAINTENANCE<p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>21:10</var> UTC</small><br><strong>Scheduled</strong> - SCHEDULED MAINTENANCE: US EAST (NA9) CLOUD INFRASTRUCTURE MAINTENANCE<br /><br />Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.<br /><br />Dear Client<br /><br />On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption. <br /><br />Change Reference Number: CHG0025296<br />US EAST (NA9): Friday June 9th 09:00 PM US Pacific Daylight Time (10/6 04:00 UTC)<br />Expected Total Duration: 4 Hours<br /><br />Note: Hypervisor Maintenance Mode: <br /><br />1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.<br />2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.<br />3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change. <br />4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.<br />5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers. <br /><br />This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.</p>tag:cloud-status.cloud-services.ltd,2005:Incident/174253222023-06-09T23:00:27Z2023-06-09T23:00:27ZSCHEDULED MAINTENANCE: LONDON (EU8) CLOUD INFRASTRUCTURE MAINTENANCE<p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>20:56</var> UTC</small><br><strong>Scheduled</strong> - SCHEDULED MAINTENANCE: LONDON (EU8) CLOUD INFRASTRUCTURE MAINTENANCE<br /><br />Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.<br /><br />Dear Client<br /><br />On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption. <br /><br />Change Reference Number: CHG0025297<br />London (EU8): Friday June 9th 09:00 PM Central European Standard Time (19:00 UTC)<br />Expected Total Duration: 4 Hours<br /><br />Note: Hypervisor Maintenance Mode: <br /><br />1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.<br />2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.<br />3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change. <br />4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.<br />5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers. <br /><br />This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.</p>tag:cloud-status.cloud-services.ltd,2005:Incident/174253302023-06-09T15:00:10Z2023-06-09T15:00:10ZSCHEDULED MAINTENANCE: SYDNEY (AU9) CLOUD INFRASTRUCTURE MAINTENANCE<p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>11:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>20:58</var> UTC</small><br><strong>Scheduled</strong> - SCHEDULED MAINTENANCE: SYDNEY (AU9) CLOUD INFRASTRUCTURE MAINTENANCE<br /><br />Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.<br /><br />Dear Client<br /><br />On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption. <br /><br />Change Reference Number: CHG0025295<br />Sydney (AU9): Friday June 9th 09:00 PM Australia Eastern Standard Time (11:00 UTC) <br />Expected Total Duration: 4 Hours<br /><br />Note: Hypervisor Maintenance Mode: <br /><br />1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.<br />2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.<br />3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change. <br />4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.<br />5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers. <br /><br />This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.</p>tag:cloud-status.cloud-services.ltd,2005:Incident/173547452023-05-31T08:00:35Z2023-05-31T08:00:35ZPermanent Shutdown of AF Geographic Region<p><small>May <var data-var='date'>31</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>14:54</var> UTC</small><br><strong>Update</strong> - The UI has been shutdown and the “SAP-TDI South Africa" vendor has had their Home region migrated to AP Geo. Verifying that all is working as expected is ongoing.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>17:13</var> UTC</small><br><strong>Scheduled</strong> - On Tuesday May 30th, we will be permanently disabling both the CloudControl UI and API in the Africa Geographic Region as there are no longer any active Organizations with assets in the Africa region.<br /><br />CloudControl Software Change Id: CCOCHANGE-165<br />Time: Starting around 08:00 UTC<br />Expected Total Duration: Permanent<br /><br />In the first part of the change, the CloudControl API will be put into maintenance. Later in the process, the Africa instance CloudControl UI will be disabled. <br /><br />While the change is ongoing, organizations associated with the “SAP-TDI South Africa" CloudControl vendor will not be able to manage users or tag keys. We will update this status when that issue is addressed.<br /><br />The impacts of this change are as follows:<br /><br />1) CloudControl vendors will no longer be able to generate any historical reports of data in the Africa Geographic Region as described in https://docs.mcp-services.net/pages/viewpage.action?pageId=688700<br /><br />2) The Africa CloudControl UI instance will no longer be available. Users can use any of the other remaining UI instance to manage their assets:<br /><br />Europe - https://eu.mcp-services.net/<br />North America - https://na.mcp-services.net/<br />Canada - https://canada.mcp-services.net/<br />Australia - https://au.mcp-services.net/<br />Asia-Pacific - https://ap.mcp-services.net/</p>tag:cloud-status.cloud-services.ltd,2005:Incident/173733132023-05-26T16:00:17Z2023-05-26T16:00:17ZSCHEDULED MAINTENANCE: SINGAPORE (AP3) CLOUD INFRASTRUCTURE MAINTENANCE<p><small>May <var data-var='date'>26</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>04:18</var> UTC</small><br><strong>Scheduled</strong> - SCHEDULED MAINTENANCE: SINGAPORE (AP3) CLOUD INFRASTRUCTURE MAINTENANCE<br /><br />Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.<br /><br />Dear Client<br /><br />On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption. <br /><br />Change Reference Number: CHG0025252<br />Singapore (AP3): Friday May 26th 09:00 PM Japan Standard (12:00 UTC) <br />Expected Total Duration: 4 Hours<br /><br />Note: Hypervisor Maintenance Mode: <br /><br />1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.<br />2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.<br />3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change. <br />4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.<br />5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers. <br /><br />This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.</p>tag:cloud-status.cloud-services.ltd,2005:Incident/169960142023-05-05T16:00:29Z2023-05-05T16:00:29ZSCHEDULED MAINTENANCE: THAILAND (AP18) CLOUD INFRASTRUCTURE MAINTENANCE<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>17:41</var> UTC</small><br><strong>Scheduled</strong> - SCHEDULED MAINTENANCE: THAILAND (AP18) CLOUD INFRASTRUCTURE MAINTENANCE<br /><br />Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.<br /><br />Dear Client<br /><br />On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption. <br /><br />Change Reference Number: CHG0025194/ CHG0025193<br />Thailand (AP18): Friday May 5th 09:00 PM Japan Standard (12:00 UTC) <br />Expected Total Duration: 4 Hours<br /><br />Note: Hypervisor Maintenance Mode: <br /><br />1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.<br />2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.<br />3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change. <br />4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.<br />5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers. <br /><br />This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.</p>tag:cloud-status.cloud-services.ltd,2005:Incident/169960022023-05-05T16:00:09Z2023-05-05T16:00:09ZSCHEDULED MAINTENANCE: MALAYSIA (AP16) CLOUD INFRASTRUCTURE MAINTENANCE<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>17:40</var> UTC</small><br><strong>Scheduled</strong> - SCHEDULED MAINTENANCE: MALAYSIA (AP16) CLOUD INFRASTRUCTURE MAINTENANCE<br /><br />Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.<br /><br />Dear Client<br /><br />On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption. <br /><br />Change Reference Number: CHG0025192 CHG0025189<br />Malaysia (AP16): Friday May 5th 09:00 PM Japan Standard (12:00 UTC) <br />Expected Total Duration: 4 Hours<br /><br />Note: Hypervisor Maintenance Mode: <br /><br />1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.<br />2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.<br />3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change. <br />4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.<br />5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers. <br /><br />This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.</p>tag:cloud-status.cloud-services.ltd,2005:Incident/169652922023-05-05T15:00:11Z2023-05-05T15:00:11ZSCHEDULED MAINTENANCE: MALAYSIA (AP13) CLOUD INFRASTRUCTURE MAINTENANCE<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>19:15</var> UTC</small><br><strong>Scheduled</strong> - SCHEDULED MAINTENANCE: MALAYSIA (AP13) CLOUD INFRASTRUCTURE MAINTENANCE<br /><br />Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.<br /><br />Dear Client<br /><br />On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption. <br /><br />Change Reference Number: CHG0025156 / CHG0025165<br />Malaysia (AP13): Friday May 5th 08:00 PM Japan Standard (11:00 UTC) <br />Expected Total Duration: 4 Hours<br /><br />Note: Hypervisor Maintenance Mode: <br /><br />1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.<br />2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.<br />3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change. <br />4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.<br />5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers. <br /><br />This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.</p>tag:cloud-status.cloud-services.ltd,2005:Incident/169653132023-05-05T05:00:14Z2023-05-05T05:00:14ZSCHEDULED MAINTENANCE: CANADA (CA2) CLOUD INFRASTRUCTURE MAINTENANCE<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>19:18</var> UTC</small><br><strong>Scheduled</strong> - SCHEDULED MAINTENANCE: CANADA (CA2) CLOUD INFRASTRUCTURE MAINTENANCE<br /><br />Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.<br /><br />Dear Client<br /><br />On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption. <br /><br />Change Reference Number: CHG0004256/ CHG0025155<br />Canada: (CA2): Friday May 5th 09:00 PM Eastern Daylight Time (5/5 01:00 UTC)<br />Expected Total Duration: 4 Hours<br /><br />Note: Hypervisor Maintenance Mode: <br /><br />1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.<br />2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.<br />3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change. <br />4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.<br />5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers. <br /><br />This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.</p>tag:cloud-status.cloud-services.ltd,2005:Incident/169245232023-04-28T17:30:06Z2023-04-28T17:30:07ZSCHEDULED MAINTENANCE: BANGKOK (AP19) CLOUD INFRASTRUCTURE MAINTENANCE<p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>17:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>13:30</var> UTC</small><br><strong>Update</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>13:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>20:52</var> UTC</small><br><strong>Scheduled</strong> - SCHEDULED MAINTENANCE: BANGKOK (AP19) CLOUD INFRASTRUCTURE MAINTENANCE<br /><br />Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.<br /><br />Dear Client<br /><br />On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing maintenance of the infrastructure supporting the Hypervisor infrastructure. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption.<br /><br />Change Reference Number: CHG0025154<br />Bangkok (AP19): Friday April 28th 9:00 PM Singapore (13:00 UTC) <br />Expected Total Duration: 4 Hours<br /><br />Note: Hypervisor Maintenance Mode: <br /><br />1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.<br />2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.<br />3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change. <br />4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.<br />5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers. <br /><br />This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.</p>tag:cloud-status.cloud-services.ltd,2005:Incident/169245172023-04-28T13:00:11Z2023-04-28T13:00:11ZSCHEDULED MAINTENANCE: MALAYSIA (AP14,AP17) CLOUD INFRASTRUCTURE MAINTENANCE<p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>09:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>20:51</var> UTC</small><br><strong>Scheduled</strong> - SCHEDULED MAINTENANCE: MALAYSIA (AP14,AP17) CLOUD INFRASTRUCTURE MAINTENANCE<br /><br />Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.<br /><br />Dear Client<br /><br />On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing maintenance of the infrastructure supporting the Hypervisor infrastructure. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption. <br /><br />Change Reference Number: CHG0025154<br />Malaysia (AP14,AP17): Friday April 28th 9:00 PM Singapore (13:00 UTC) <br />Expected Total Duration: 4 Hours<br /><br />Note: Hypervisor Maintenance Mode: <br /><br />1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.<br />2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.<br />3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change. <br />4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.<br />5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers. <br /><br />This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.</p>tag:cloud-status.cloud-services.ltd,2005:Incident/169334312023-04-21T22:55:52Z2023-04-21T22:55:52ZNetwork connectivity issue at JNB01<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>22:55</var> UTC</small><br><strong>Resolved</strong> - The ISP took the necessary actions to restore the services. The technical teams have validated and confirmed all the alerts have been cleared off and able to login to their respective devices without any issue. Issue stands resolved. <br /><br />The Network team will follow up with the ISP for the official RFO report.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>22:18</var> UTC</small><br><strong>Update</strong> - Technical teams confirmed this is a ISP related issue. Engineers are still coordinating with the ISP to restore the service at the earliest. Further updates will be provided once available.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>21:28</var> UTC</small><br><strong>Update</strong> - The technical engineers are still working with the ISP vendor to restore the service at the earliest. Further updates will be provided once they are made available.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>20:33</var> UTC</small><br><strong>Investigating</strong> - The network team has reported a network connectivity issue at JNB01. The client will not be able to access the resources hosted at this DC. Technical teams have been engaged and working along with vendor to fix the issue.</p>tag:cloud-status.cloud-services.ltd,2005:Incident/166995052023-04-05T12:30:02Z2023-04-05T12:30:02ZSCHEDULED MAINTENANCE: MALAYSIA (AP14) CLOUD BACKUP SERVICES<p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>12:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>04:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>16:21</var> UTC</small><br><strong>Scheduled</strong> - SCHEDULED MAINTENANCE: MALAYSIA (AP14) CLOUD BACKUP SERVICES <br /><br />Impact: Cloud Backup Service will not be available through the UI/API. Clients will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused at start of maintenance window and resume at completion of maintenance. <br /><br />Dear Client<br /><br />On the dates and times listed below Operations will be performing scheduled maintenance in following location. This maintenance is needed to upgrade the Cloud Backup Service. During this maintenance client will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the duration of maintenance window. <br /><br />Change Reference Number: CHG0025069<br />Malaysia (AP14): Wednesday April 5th 12:30 PM Singapore (04:30 UTC)<br />Expected Total Duration: 8 Hours<br /><br />Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.</p>tag:cloud-status.cloud-services.ltd,2005:Incident/166784712023-03-29T12:30:19Z2023-03-29T12:30:19ZSCHEDULED MAINTENANCE: MALAYSIA (AP14) CLOUD BACKUP SERVICES<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>12:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>04:31</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>17:18</var> UTC</small><br><strong>Scheduled</strong> - SCHEDULED MAINTENANCE: MALAYSIA (AP14) CLOUD BACKUP SERVICES <br /><br />Impact: Cloud Backup Service will not be available through the UI/API. Clients will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused at start of maintenance window and resume at completion of maintenance. <br /><br />Dear Client<br /><br />On the dates and times listed below Operations will be performing scheduled maintenance in following location. This maintenance is needed to upgrade the Cloud Backup Service. During this maintenance client will be unable to schedule new backups or restores. Previously scheduled backups and restores will be paused for the duration of maintenance window. <br /><br />Change Reference Number: CHG0025069<br />Malaysia (AP14): Tuesday March 29th 12:30 PM Singapore (04:30 UTC)<br />Expected Total Duration: 8 Hours<br /><br />Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.</p>tag:cloud-status.cloud-services.ltd,2005:Incident/165310872023-03-21T02:00:55Z2023-03-21T02:00:55ZSCHEDULED MAINTENANCE: JOHANNESBURG (AF3,AF5) INFRASTRUCTURE<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>17:06</var> UTC</small><br><strong>Scheduled</strong> - SCHEDULED MAINTENANCE: JOHANNESBURG (AF3,AF5) INFRASTRUCTURE<br /><br />Impact: No client impact expected, however medium risk of disruptions to Cloud and Cloud Services for SAP.<br /> <br />Dear Client<br /><br />On the dates and times listed below engineers will be performing power maintenance. We will be performing power maintenance to prevent unplanned outage. Engineers will be resetting Power Distribution Units to a subset of devices in these locations. No impact to services is expected, however this is a medium risk maintenance with possibility of disruption of service.<br /><br />Change Reference Number: CHG0025025<br />Johannesburg: (AF3,AF5): Tuesday March 21th 12:00 AM SAST (20/3 22:00 PM UTC)<br />Expected Total Duration: 4 Hours <br /><br />Note this maintenance is specific only to the affected data center location and other Geographic Regions will continue to function normally</p>tag:cloud-status.cloud-services.ltd,2005:Incident/164992682023-03-18T02:02:23Z2023-03-18T02:02:23ZSCHEDULED MAINTENANCE: LONDON (EU8) CLOUD INFRASTRUCTURE MAINTENANCE<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>02:02</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>19:57</var> UTC</small><br><strong>Scheduled</strong> - SCHEDULED MAINTENANCE: LONDON (EU8) CLOUD INFRASTRUCTURE MAINTENANCE<br /><br />Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.<br /><br />Dear Client<br /><br />On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption. <br /><br />Change Reference Number: CHG0025019<br />London (EU8): Friday March 17th 09:00 PM Central European Time (20:00 UTC)<br />Expected Total Duration: 6 Hours<br /><br />Note: Hypervisor Maintenance Mode: <br /><br />1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.<br />2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.<br />3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change. <br />4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.<br />5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers. <br /><br />This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.</p>tag:cloud-status.cloud-services.ltd,2005:Incident/164992942023-03-17T18:00:10Z2023-03-17T18:00:10ZSCHEDULED MAINTENANCE: SYDNEY (AU9) CLOUD INFRASTRUCTURE MAINTENANCE<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>15:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>19:59</var> UTC</small><br><strong>Scheduled</strong> - SCHEDULED MAINTENANCE: SYDNEY (AU9) CLOUD INFRASTRUCTURE MAINTENANCE<br /><br />Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.<br /><br />Dear Client<br /><br />On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption. <br /><br />Change Reference Number: CHG0025020<br />Sydney (AU9): Saturday March 18th 02:00 AM Australia Eastern Standard Time (17/3 15:00 UTC) <br />Expected Total Duration: 4 Hours<br /><br />Note: Hypervisor Maintenance Mode: <br /><br />1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.<br />2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.<br />3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change. <br />4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.<br />5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers. <br /><br />This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.</p>tag:cloud-status.cloud-services.ltd,2005:Incident/161675562023-03-10T16:00:03Z2023-03-10T16:00:03ZSCHEDULED MAINTENANCE: MALAYSIA (AP16,AP17) CLOUD INFRASTRUCTURE<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>18:47</var> UTC</small><br><strong>Scheduled</strong> - SCHEDULED MAINTENANCE: MALAYSIA (AP16,AP17) CLOUD INFRASTRUCTURE <br /><br />Impact: During fail-overs there is low risk of brief packet loss and or latency. These fail-overs are not state-full, so open client connections will reset. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.<br /><br />Dear Client<br /><br />On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. These fail-overs are not state-full, so open client connections will reset. In addition there is a low risk of brief packet-loss and or latency during failovers. The UI/API will be in Network Maintenance mode. See notes below for restrictions.<br /><br />Change Reference Number: CHG0024815<br />Malaysia (AP16,AP17): Friday March 10th 09:00 PM Japan Standard (12:00 UTC)<br />Expected Total Duration: 4 Hour <br /><br />Note: Network Maintenance Mode : <br /><br />1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.<br />2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. <br />3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.<br />4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.<br /><br />This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.</p>tag:cloud-status.cloud-services.ltd,2005:Incident/161675852023-02-24T16:00:03Z2023-02-24T16:00:03ZSCHEDULED MAINTENANCE: THAILAND (AP18,AP19) CLOUD INFRASTRUCTURE<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>12:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>18:50</var> UTC</small><br><strong>Scheduled</strong> - SCHEDULED MAINTENANCE: THAILAND (AP18,AP19) CLOUD INFRASTRUCTURE <br /><br />Impact: During fail-overs there is low risk of brief packet loss and or latency. These fail-overs are not state-full, so open client connections will reset. In addition the UI/API will be in Network Maintenance Mode for duration of maintenance. See notes below for restrictions.<br /><br />Dear Client<br /><br />On the date listed below engineers will be performing maintenance in the following cloud location. This maintenance is needed to perform upgrades to network devices supporting cloud services. During the maintenance, engineers will be performing vendor recommended software upgrades to these devices. Engineers will work on devices in a rolling fashion requiring multiple fail-overs. These fail-overs are not state-full, so open client connections will reset. In addition there is a low risk of brief packet-loss and or latency during failovers. The UI/API will be in Network Maintenance mode. See notes below for restrictions.<br /><br />Change Reference Number: CHG0024813<br />Thailand (AP18,AP19): Friday February 24th 09:00 PM Tokyo (12:00 UTC)<br />Expected Total Duration: 4 Hour <br /><br />Note: Network Maintenance Mode : <br /><br />1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 below.<br />2) Starting at the beginning of maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Networks. This means users will not be able to deploy or make changes to Vlans, VIPs , ACLs or NATs. Please note that all deployed Cloud Servers and Networks will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. <br />3) Except for the restrictions related to Cloud Networks all other Cloud functions will continue normally.<br />4) Once the maintenance is complete, the ability to take actions related to Cloud Networks will be restored.<br /><br />This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.</p>tag:cloud-status.cloud-services.ltd,2005:Incident/161671772023-02-20T00:00:13Z2023-02-20T00:00:13ZSCHEDULED MAINTENANCE: SINGAPORE (AP10) CLOUD INFRASTRUCTURE<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>18:09</var> UTC</small><br><strong>Scheduled</strong> - SCHEDULED MAINTENANCE: SINGAPORE (AP10) CLOUD INFRASTRUCTURE <br /><br />Impact: No impact expected.<br /><br />Dear Client<br /><br />On the date and time listed below the CPNC Internet Provider will be performing maintenance in the following cloud location. This only impacts CPNC clients. There is no impact to AP10 public internet ISP links.<br /><br />Change Reference Number: CHG0024840<br />Singapore (AP10): Monday February 20th 12:00 AM Singapore (19/1 16:00 UTC)<br />Expected Total Duration: 8 Hour<br /><br /><br />Note this maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.</p>tag:cloud-status.cloud-services.ltd,2005:Incident/161390052023-02-17T22:01:12Z2023-02-17T22:01:12ZSCHEDULED MAINTENANCE: JOHANNESBURG (AF4) CLOUD INFRASTRUCTURE MAINTENANCE<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>22:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>18:42</var> UTC</small><br><strong>Scheduled</strong> - SCHEDULED MAINTENANCE: JOHANNESBURG (AF4) CLOUD INFRASTRUCTURE MAINTENANCE<br /><br />Impact: The UI/API will be in Hypervisor Maintenance Mode for duration of maintenance see note below for restrictions. No impact to deployed client cloud servers.<br /><br />Dear Client<br /><br />On the date listed below engineers will be performing maintenance in the following cloud locations. This maintenance is necessary to performing upgrades of the infrastructure supporting the Hypervisor infrastructure. During this maintenance we will be upgrading hypervisor management devices to the latest product approved and tested version. The Cloud UI/API will be in Hypervisor Maintenance Mode for duration of maintenance. See note below for client restrictions. Deployed client cloud servers will continue to function without interruption. <br /><br />Change Reference Number: CHG0024803<br />Johannesburg: (AF4): Friday February 17th 08:00 PM South Africa Standard Time (18:00 UTC)<br />Expected Total Duration: 4 Hours<br /><br />Note: Hypervisor Maintenance Mode: <br /><br />1) The Admin UI and API will be available during the maintenance window, but users will be subject to the restrictions described in #2 and #3 below.<br />2) Starting one hour before the maintenance event, the Admin UI and API will stop accepting any requests for actions related to Cloud Servers or Cloud Images in the affected data center only. This means users will not be able to deploy new servers or images, start/stop/reboot/edit/delete existing servers or images, or start any new import/export actions. Please note that all deployed Cloud Servers will continue to function as normal - the system will simply block actions from being made using the Admin UI or API. Changes requested prior to the one-hour limit will continue to process with status updates in the Admin UI or API until the event begins.<br />3) Beginning with the start of the maintenance window, the Admin UI and API will stop updating the status of Cloud Servers or Cloud Images in the affected data center. For example, if a server is shut down or rebooted from the Guest OS, the Admin UI/API will not reflect that change. <br />4) Except for the restrictions related to Cloud Servers and Images, all other Cloud functions will continue normally.<br />5) Once the maintenance is complete, the ability to take actions related to Cloud Servers and Cloud Images will be restored and the system will update the status of all deployed Cloud Servers. <br /><br />This maintenance is specific only to the affected data center locations and other Geographic Regions will continue to function normally.</p>